Quality of care highly depends upon the particular vet that you see. The last vet I saw was fine in regards to treating our cat, but still insisted we be billed for additional after hours call expense... Read More
Quality of care highly depends upon the particular vet that you see. The last vet I saw was fine in regards to treating our cat, but still insisted we be billed for additional after hours call expenses, despite calling and being in the clinic before it closed on Saturday.
Different stories from everyone you talk to regarding billing issues. Reception said it wasn't after hours when we initially called for an appointment and to come in because the vet was already on his way back to the clinic. Then the vet said himself he couldn't quote costs because he didn't handle billing, but the clinic would call on the following Monday with the total costs. Clinic called and said that the vets handle all billing themselves there were after hours charges regardless because the clinic closes to small animals at 1pm despite it not listed on their website or being told when you call in.
Overall, it's a clinic that's very money oriented compared to care directed. We gave them a second chance after a previous bad experience with a different vet at Southeast (animal still needed to be taken elsewhere after seeing the vet on that previous occasion) but after these billing issues and hearing different versions of expenses from 3 different people, I can't say I'd ever bother going back. Everyone just loves having a bill doubled days before Christmas and whIle being in a clinic before closing and when nothing was said about such beforehand, including on their website. It's about money, not care.
(I was contacted by the clinic. They had requested that this review be removed in its entirety, I'm not prepared to do that as I still feel it's an authentic review.
I have increased my overall rating to a neutral standpoint, I'm willing to state that the amounts we feel we were overcharged for after-hours visits while the clinic was still open have been removed.
I will maintain that given the number of different rates and charges utilized by the clinic, this information needs to be made readily available. Hours and charges as they vary between animals, time, appointment, etc, really should be shown on their website, clinic door, pamphlet or display in the clinic...anywhere clients would normally view information. Have I seen such an array of different charges elsewhere? No, in over 25yrs as a breeder, I have not and clients should at very least ask and be aware of and ask questions regarding all billing costs beforehand.
It was fair and reasonable charges were corrected by the clinic, I feel this ammendment reflects the entire experience fairly.) Read Less