Southglen Veterinary Hospital

Just got a kitten and it had a reaction to 2 booster shots and was sick the next day. Took him in and he had a temperature and they wanted to watch him for the day. I had to pay for a couple of shots they had to give him but no charge for his staying and being observed. They are very friendly there and so far I am very happy with them. Read Less

These people are the best as far as I'm concerned always willing to answer questions & offer advice. The staff from the front desk to the Vet Tech to the Doctors are always empathetic towards you & your Pet. Read Less

Very knowledgeable group of doctors and RVTs. The staff at Southglen have helped to save two of my pets' lives. My cat had an abscess rupture on the front of his throat. Which left vital tissues and muscles exposed. Whereas my Blue Heeler mix got into something in our backyard that caused her to spike a fever and certain liver values to raise dangerously high. Both animal respectively spent a week in clinic and came very close to losing their lives. While in clinic we received detailed treatment plans and daily updates from the doctors on the status of their conditions. As well as discussion and verbal consent of treatment(s). Whenever asked about veterinary care - I always suggest Southglen. I cannot say enough great things about this clinic. Read Less

After a horrific ordeal with a vet in Portage la Prairie, these folks were a Godsend. They're open late, they explain everything up front, and were very courteous. Their facilities are clean and well stocked. They took care of my cat and he's doing fine now because of these people. Read Less

I've been taking my pet to this vet for about 8 years and I've never have a bad experience the staff and doctors have always been patient and friendly and they really show their care and concern for your pet. They are very easy to talk to and deal with they make your visit super comfortable. I would definitely recommend Southglen Veterinary Hospital. Read Less

Our kitties are given excellent care at Southglen. Each has been treated with love. Being out of their home environment is always stressful, but they are welcomed with treats, compliments on their good looks and cuddliness (and I am sure the cats understand...what a beautiful boy (or girl!). What has meant the most to us is that Southglen has been available after regular hours when our nearly 19 year old girl was suffering. She crossed over peacefully and surrounded by gentle care. I feel assured that the team at Southglen is there for our feline family. Read Less

Grew up with dogs and my family spent years trying to find a good vet to take our pets to. After a particularly horrible experience with Pembina Vet, a friend recommended this location, and we'll never stop foot in another clinic again! The staff is friendly and helpful, the Vet Tech's are incredibly knowledgeable, and the Vet's are kind and thorough. When we had our dog put down, they were beyond sympathetic and really went above and beyond for us at a very emotional time. We even received a card from them in the mail a few weeks later. When my boyfriend and I adopted a cat from the Humane Society, we knew we'd be taking him here for shots and checkups. Absolutely wonderful office, always clean and professional and prompt. Couldn't recommend this place enough! Read Less

They take great care of all the animals/patients but I feel like I'm constantly being upsold on things that aren't really necessary. Pricey service but the building is clean and the people are friendly. These guys are great in a pinch, I'll continue to go here if I can't get into our rural vet. (Far less money for a nice drive outside the city) Read Less

The Veterinary Hospital has been extremely helpful when we got our cat about a year ago. The nutritionist is helping us get our cat's weight under control. A very caring person she has helped us with so many ideas and a food plan. Our cat is losing weight too and we know she's eating healthy. We would recommend the Hospital to anyone! Read Less

This by far the worst veterinary organization I have ever experienced. My first experience happened, when I was away on a holiday in the US & we discovered that my one dog was diabetic. The kennel took her in for me (none of us knew she was diabetic at this point), the woman at the kennel told me she had had bad experiences with them, but it was the only vet we knew in the city, as we had recently moved to Winnipeg. I then received a call from one of the vets saying that we should really put her out of her misery. I happened to have been with my son then this call came in, so I told them to let me discuss this with him, so we could make a decision. Then about 140 minutes later we received another call, saying that she had made a miraculous recovery, so they now had to run a pile of tests. These tests did determine that she was diabetic & when we returned home, I was hit with a $3990 bill. Then it got really fun, no one there seemed to know anything about diabetic care, except that we had to buy this really expensive dog food, that amazingly enough, only Vets sold it! When I questioned this to multiple staff members, "so you can't tell me that all diabetic dogs, have to eat this same food", "there must be an alternative"? I was met with shrugs & "gee, I really don't know" answers. No one there could even answer any question I had about administering the insulin & determining how much to give her. I complained about this enough, that they had the Business Manager call me & email back and forth a few times. These conversations only really lead to her getting the 1 vet, that "she said", knew about diabetic care, to finally meet with us. This was better, because I'm sure that she had done some reading, but she was the only one that really seemed to give a shit. I continued to go to them after this, from purely a convenience factor & because, at least they knew my dogs history & honestly, not really knowing how to determine or having the time to determine what would be better for my animals. At least I knew enough, to watch for them trying to scam me? This dog is still with us & eats Purina Pro Plan, with no issues. Figures!Then about a year or 2 later, one of my other dogs had a weird growth on his front paw which he couldn't stop licking & it was now an open sore, this time they determined that it was probably cancer. Then they gave two different treatment alternatives, one was about $2000 & the other was about $1200. I should note that neither treatment was a cure for this, but only a way to figure out if it definitely was cancer. The more expensive, would remove this growth the first would not. They also made a point of saying that, "because this sore was on his front paw, it will spread much more rapidly, so it's important to deal with this now"!Now I'm in sales, so I know the thought process behind giving a customer 2 alternatives, a person will usually pick one. Also at this time my finance, in her past life had worked as a vet tech, so I was a lot more informed than I was before. She as well figured that this again was a scam, so at this point, we did nothing, as he was 15 years old & the anaesthetic probably would have killed him anyhow. So we used a cream on the sore & cones around his neck for a few weeks and it went away. Also important to note is, that I was in the backyard at one point, when he had the cone still on & I got stung by wasps that had built a nest right under a board, that just happened to be in exactly the same place that my dog would stand, for long periods of time...waiting for the neighbours dogs to come out. So my spidey senses are now telling me, that this sore was most likely a wasp bite. I have since moved to a new vet (Central Vet), after some research from & at the advice of my finance. They have been amazing & every time I'm there, I marvel at how little the bill is. I guess with how badly I was taken advantage of by Southglen, anything would seem cheaper? Lol. We now have 4 dogs to deal with & we couldn't be happier. Stay away from these people, if you love your pets & value your money. Read Less

My husband & I started taking our two cats to the Southglen Veterinary Hospital when we first moved into the area. It was close to home and very convenient. Over time, we found it to be much more...it was a very caring place to take our two pets for the care they needed. Last year, we took Jasper, one of our two cats for examination as she was not doing well at all. As it turned out, we ended up having to have her put down. It was very devastating. Jasper, was not only our pet but a member of the family for the past 15 years. Her and her sister, Callie, were my husband's comfort and distraction after his massive stroke, so you see, she meant a lot to us. The staff at Southglen treated Jasper with the utmost care and their compassion for the loss of our dear pet was most comforting. They also sent us a sympathy card with a print of Jasper's paw in the card. That was most touching. We shall continue to take our other cat to this facility because we know she will be well treated. We surely are grateful to them and highly recommend them to anyone who us looking for the best care for the pet. Read Less

Great staff. Very caring and treat my pet like he was their own. Doctors are very knowledgeable as are the vet techs. I have been going to Southglen for over 9 years with my dog. He has many significant health issues and they have always discussed procedures and different options are available. They are available whenever I need them whether it is for a regular appointment for a wellness exam or an emergency situation and need to see them within the hour. They know the personality of my dog and because of that treat him accordingly when we come in to make sure he is under the least duress as possible. I have referred several family members and friends to Southglen and they are pleased with the service and staff of Southglen. I would highly recommend Southglen. Read Less

Always the friendliest staff that help eleviate any concerns and make you feel heard and safe. I have been going with my dog since they opened and that have always been amazing from getting vaccinated to more serious health issues, thank you for everything you do! Read Less

I was going to leave a 5 star rating because their service and nurses were amazing until....I got banned from this vetenarian hospital. Yes, you read right, banned! Who bans a polite paying customer?! I was very shocked to receive this news as I had not once displayed any rudeness, anger or violence towards staff/vets at South Glen! So I sense that Dr. Sra was strongly behind this decision as one of our discussions about the procedure suggested had lit his short fuse and was very rude towards me over the phone. For those who were saying Dr. Sra was in it for the money, I could definitely see that as he was not willing to listen to my concerns as the owner of the pet and was not very easy to work with. He was making all the decisions by HIMSELF, whereas I have usually seen other vets WORK with other vets especially on a very complicated case as ours. He had also suggested all these procedures which I paid for and it did not lead us to any idea what the issue might have been with our family dog. And I'm sure we all have our own budget and idea of what the diagnosis would possibly be before coming in, yet he completely ignores you and thinks he is right (well...who has known the dog longer in this situation?). And guess what? Our family dog is no longer around now, happy Dr. Sra? I would NOT recommend this vet nor the Best Friends animal hospital as he also works there. Read Less

A1 Service. Always! I think they are one of the best vets in the city. Always accommodating for us as our dog can't be near other dogs. The staff is knowledgeable and friendly. Never had a bad experience here. Read Less

I was happy that Southglen Vet was able to get me in the next day from when i called to book. They have great hours, with helpful staff that care about the animals. That being said you do pay more to have the convenience of them being open late and on weekends. Read Less

Check your bills. We were just chaged $450+ for services we did not receive. We took our pup in for 2 vaccines and the mandatory exam. When I looked at our invoice I saw that we had been charged for the 2 vaccines and exam AS WELL AS x-rays, misc. Treatment, medications and hospitalization. I had to go back TWICE to finally get the proper amount refunded. I like that they're open long hours, but this experience was unpleasant enough that we'll be looking for a new vet. Read Less

Consistently show care for my cats, they treat them like they are their own pets and not just an animal! Their hours are fantastic and they do their best to get you in for emergencies. Prices are higher compared so some other vets, but it's well worth it for such compassionate care. Read Less

I used to praise this place, I drove across the city just to stay loyal here (my dog can only eat vet food). After the horrific experience I had with Lochhead, I'll never bring another pet back here again. Don't expect her to have any knowledge or give any educated advice. After their follow up call, I found the extent to which this vet had lied about our visit appalling and disgusting. I had gone to this clinic for years and had a good history in addition to the thousands upon thousands I've spent there, apparently this is worth nothing to them. I highly suggest that if you ever have to be in a room with this Lochead woman, have your camera rolling in order to protect yourself... even though there's signs in every room asking you not to record your visit. The clinic won't even consider any complaint you might have if the vet tells a story first. Read Less

Great vets, but miss Dr. Sra. Everyone is very helpful and kind. Dr. Guinn is a sweetheart and very knowledgeable ! She is a trusted vet! I would recommend this hospital to anyone. Their hours make things very convenient....AND NO EMERGENCY FEES, Read Less

Staff is great! The best vet in the city! They aren't like the ones I visited before, they are open late till 11pm. They care about you and your pet and won't try to empty your wallet. All the vet knows exactly what they are talking about.Dr. Lichfield and Dr.Srah are awesome. Read Less

Southglen Veterinary hospital stop contacting me regarding bringing my babies(pugs) in for exams. After you charged me over $800 misdiagnosed my Ray saying he had a urinary tract infection, turned out he needed surgery because he had bladder stones not a UTI. I will never step foot into your building again. This clinic is only interested in is the money not the wellbeing of the animals. Shame shame! Read Less

Best care! We have been clients there for 8 years. My dog Bosley unfortunately had to have 3 rather major surgeries within a six month period. The recovery time for each was between 8 and 12 weeks. The doctors, techs and front office staff were simply amazing and caring. He now has what appears to be a chronic disease and they have been relentless in trying to keep him comfortable. Whenever we need some assistance they are there for us whether it be first thing in the morning or just before midnight. They care about Bosley just like I do. They know Bosley's quirks and how to handle him to help reduce his stress when he goes in. We have now been referred to another doctor at one of their sister clinics who is a specialist in scopes so they can get down to the root of Bosley's gastro problems. I trust all the doctors at Southglen however Dr. Sra and Dr. Litchfield have been totally immersed in Bosley's care and all the techs and front office staff have been wonderful. It's almost like going to visit family when we go there. Would highly recommend Southglen.Read Less

When we had to bring in our 12 year old tea cup poodle, Nitro- we were treated very well and they were honest about his outcome. We had to put him down and we were able to say our goodbyes in a private room for as long as we needed without feeling rushed. When we came back to pick up his urn the staff gave us a sympathy card which meant so much to us. We would definitely recommend coming here for your fur baby needs. Read Less

Love the hours and the friendly front desk staff and vet techs. Thoroughly disappointed in the lack of caring for my dog. Over the last 2 years of bringing my dog here, I've noticed that they care more about money. I received no call after I emailed my concerns and the vet never called me when I initially had a concern with my dog. Read Less

I have seen some very negative reviews on Google describing greed, misdiagnosis and flat out incompetence at this clinic, and although that was not my experience I feel I should mention "buyer beware" before continuing my post.I had to bring my 3 month old puppy for a late night emergency after she ate an entire bowl of grapes (!!!!). The vet techs and Dr. Litchfield were all very kind and explained my options and the charges associated before doing any treatments. They gave her an injection to induce vomiting because she didn't respond to hydrogen peroxide, as well as a charcoal stomach pump because her vomit showed that the grapes had mostly passed through. As a precaution she was kept on an IV under observation for 24 hours and was as good as new when I picked her up the next evening.My experience was very positive, although expensive. If you have a pet, I would advise investing in insurance for them to help offset the costs of emergencies like this. Read Less

What can I say about this place? They are the most caring, hard working individuals I have met. I put my full trust in them anytime my babies are sick or injured. Several years ago, my then 3 year old lab was limping intermittently. After X-rays, Dr Sra diagnosed her with hip dysplasia. He was so kind, explained everything in detail, explained all my options, and never made me feel pressured into choosing something that would benefit him or his clinic more than my dog and I. We chose to do FHO surgery with him, and our dog had amazing results. Over the years, he has done a TTA on both knees and a denervation of the opposing hip on that same dog - I would trust no one else for this sort of thing. He is so gifted, and truly cares for you and your animal. Most recently, my other rescue dog had an acute injury in his back causing hind leg ataxia. We saw Dr Lochhead in the clinic, and she was exceptional. Seriously, she is an incredible human being. We truly feel like all her efforts are focused on our pup, getting a proper diagnosis, and the right treatment plan. I cannot express my gratitude to Dr Lochhead enough, for the extra time she has put in, and the remarkable compassion she shows. I would recommend this clinic to anyone I know that is an animal lover. I wouldn't want anyone else to care for my fur babies!Read Less

I have had nothing but awesome service with friendly and happy staff. They took my boy in to have a look at his eye, even though they were fully booked. Southglen has gone over and beyond to make sure my Mouse is doing well. A little pricey, yes, (hence my 4 stars instead of 5,) but I am willing to pay for the professional and pleasant experience. Thank you. Read Less

Never been here yet, been looking for a new vet and I'm pretty sure I've now found it!! I called to see if I could get my puppers in for an emergency visit, after being turned down by 4 other vets ( everywhere is booked because it's heartworm season) the lady I spoke to directed me to their "sister" vets and told me if I couldn't get in to call her back. Knowing she would try to make it possible for my dog to be looked at and not just a flat out no made a huge difference... Thanks!!! Read Less