My experience with this vet clinic has been good, until today.
I first started going there when we adopted an older dog from the Oromocto SPCA in January 2016. I brought Dougal there for his regular... Read More
My experience with this vet clinic has been good, until today.
I first started going there when we adopted an older dog from the Oromocto SPCA in January 2016. I brought Dougal there for his regular shots, and for an ear infection that developed shortly after we got him.
Last week, he showed signs of illness, so on Friday, I brought him in to get checked out. Dr Stone was very thorough, even running blood tests, but found nothing specifically wrong. I paid the bill for the consulation and the blood test, then collected Dougal to bring him home.
As I was leaving with Dougal, Dr Stone prescribed a couple of different kinds of tablets as a further way of diagnosing or relieving Dougal's discomfort. I believed the tablets were already included in the bill I had just paid. When I got home, I received a call from the office staff, asking me to drop in an pay for the tablets. We agreed that I could come in Monday.
Dougal passed away 24 hours later, on Saturday afternoon.
On Monday, despite feeling shattered over the loss of my great little dog, I tried to return the unused medication and to settle the bill for these tablets. The Office Manager (not the vet) took fifteen minutes to decide to refuse to take back the medication, and did not even show the courtesy of speaking with me personally to explain his or her decision.
This seemed like a cheap, penny-pinching way to end a business relationship. While vets are in a caring profession, office managers evidently are not.
When we get another dog, we'll bear this experience in mind.
UPDATE:
The day after I posted this review, Andrea, the Business Manager, left a voicemail message at my home. In this message, she apologised for her failure to speak to me directly, she blamed the receptionist for not explaining Andrea's position fully, she rationalised her decision to charge me the full cost (including the built-in profit) for the medication I returned, and she expressed sympathy for the passing of Dougal.
To her credit, Andrea is responsive to public criticism. To her discredit, she failed when it mattered to me. I am not interested in engaging in a debate with her. Read Less