First of all let me start by saying our pet eventually passed away from her symptoms. We took our dog there who was having trouble breathing. After a brief consultation, x-ray and blood work was performed the vet gave the dog a once over and explained the results. It turns out she had an enlarged heart and fluid around her heart and lungs. We were given a medication and told to come back in 7 days. We were to get a stool sample to checks for heart worms which turned out to be negative. The front desk receptionist called, not the vet! She called to discuss the results of the test and to let us know in a very happy voice that she didn't have heart worms. What she didn't know is our dog was still having severe breathing problems and the meds were not working. After explaining this to her, she said we would need to make an appointment or pay a fee to come in for emergency visit. However, we were called promptly to remind us of an upcoming visit. Unfortunately we had to rush her to an emergency vet service an was informed that chances of survival was low and at that time We made the decision to put her down. The emergency vet informed us that we could have drained the fluid from her cavity which would have helped but was a short term fix. This was never once brought up during the vet visit. Also this same vet gave our dog a complete examination 30 days prior and clean bill of health, how was this possible that her enlarged heart was never discussed with us. It's my opinion that they do as less as possible to get as much money as possible. I could never recommend this service to anyone. I'm not racist but the vet is so hard to understand I never fully understood what he said to us. Read Less