Torbay Road Animal Hospital
St Johns, Newfoundland and Labrador
Services
Allergies
Anaesthesiology
Dental
Dermatology
Deworming
Endoscopy
Grooming
Laboratory
Laser Declawing
Microchipping
Radiology (X-Rays)
Rehabilitation
Surgery
Titer Testing
Ultrasound
Vaccinations
Reviews
Jessica Duff
29 Apr 2024
REPORT
Summary:
Took dog to vet for UTI, advised of options. Chose to do extraction of urine for more accurate results and to prevent contamination.
I was given medication to give dog, to calm her. Recepti...
Summary:
Took dog to vet for UTI, advised of options. Chose to do extraction of urine for more accurate results and to prevent contamination.
I was given medication to give dog, to calm her. Receptionist (vet assistant?) called before extraction appointment and thought it was for to catch the urine. Advised it wasn't, it was supposed to be for extraction.
Came in for extraction appointment, different vet doing it, and advised not enough dose of medication given, a dog my size is usually given more, previous vet must have given lower dose and thought they could do it anyway, but they weren't there.
Was not advised it would be a different vet. Had to rebook and buy more medication. Asked receptionist/assistant to confirm correct dose, as I did not want to keep drugging dog and buying more medication if not necessary. Receptionist/assistant said it should work, as that is dose normally given (yet, wasn't given previously).
Bring dog to second appointment, still a different vet from original, dog so drugged she pees on floor. Receptionist/assistant takes her in, comes back and says dog has no pee left. Asked if I could give her water and come back, receptionist/assistant says no, it'll be too long a wait. Advises my vet quit (first time telling me this). Says they will call to see if they will continue with extraction or do something else, and get reassessed by new vet. Take dog home, at which point she immediately pees again without any water needed to be given.
They did not contact me. No new appointment set. Dog drugged twice with nothing done. Charged for "consultation" plus medication. Nothing done, issue unresolved, vet quit and I was not notified. Total spent $242.10 for literally no reason. Still no contact, and no refund offered.
Unprofessional, disorganized, would not recommend.
Carol
5 Jan 2022
REPORT
dr. Paul and the staff were great . Dr. Paul took the time to answer all my questions and I had lots . great and caring staff.
Violet Picco
31 Jul 2021
REPORT
Dr. Alberto was very thorough and explained everything clearly. Penney my dog was very comfortable with Dr. Alberto. I have every confidence in the vet and staff!
Sarah Myers
15 Jul 2018
REPORT
Staff are 'too busy' to address your concerns. 100$ for a 5 mins assessment for my dog's skin condition. No idea what it is or might be but 'trying out antibiotics'. Booked here by mistake. His follow...
Staff are 'too busy' to address your concerns. 100$ for a 5 mins assessment for my dog's skin condition. No idea what it is or might be but 'trying out antibiotics'. Booked here by mistake. His follow up appointment which i took on myself to book is with Sunrise Vet instead. Terrible costumer service.
R neil Mifflin
20 Jun 2018
REPORT
Drs and staff are very caring and love
Adam Keats
12 Jun 2018
REPORT
Friendly front desk staff and knowledgable and empathetic veterinarians.
Charlene McCarthy
18 May 2018
REPORT
It can be very difficult to understand the vet here as he has a thick accent. I also find this vet very brief for the amount of money you are spending to treat your animal.
Deanne Cantwell
31 Mar 2018
REPORT
Kind, understanding and well educated staff. Obvious love for animals and their jobs.
megan ivy
26 Mar 2018
REPORT
Great service, clean, do not need a prescription for pet food
Misty Kelly
23 Mar 2018
REPORT
Absolutely wonderful staff.
Donna Pike
7 Mar 2018
REPORT
Great people and big selection of specialty food
Dean N.
31 Jul 2017
REPORT
First of all let me start by saying our pet eventually passed away from her symptoms. We took our dog there who was having trouble breathing. After a brief consultation, x-ray and blood work was perfo...
First of all let me start by saying our pet eventually passed away from her symptoms. We took our dog there who was having trouble breathing. After a brief consultation, x-ray and blood work was performed the vet gave the dog a once over and explained the results. It turns out she had an enlarged heart and fluid around her heart and lungs. We were given a medication and told to come back in 7 days. We were to get a stool sample to checks for heart worms which turned out to be negative. The front desk receptionist called, not the vet! She called to discuss the results of the test and to let us know in a very happy voice that she didn't have heart worms. What she didn't know is our dog was still having severe breathing problems and the meds were not working. After explaining this to her, she said we would need to make an appointment or pay a fee to come in for emergency visit. However, we were called promptly to remind us of an upcoming visit. Unfortunately we had to rush her to an emergency vet service an was informed that chances of survival was low and at that time We made the decision to put her down. The emergency vet informed us that we could have drained the fluid from her cavity which would have helped but was a short term fix. This was never once brought up during the vet visit. Also this same vet gave our dog a complete examination 30 days prior and clean bill of health, how was this possible that her enlarged heart was never discussed with us. It's my opinion that they do as less as possible to get as much money as possible. I could never recommend this service to anyone. I'm not racist but the vet is so hard to understand I never fully understood what he said to us.
sean kavanagh
14 May 2017
REPORT
Katina Stewart
28 Nov 2016
REPORT
Dr. DeZeeuw really understands my concerns and cares about my pets.
Steven Wilson
10 Jul 2016
REPORT
Photo Gallery
Book an Appointment
Online booking unavailable
Please call
(709) 753-0506
Business Hours
Monday
Mon
08:00AM-20:00PM
Tuesday
Tue
08:00AM-20:00PM
Wednesday
Wed
08:00AM-20:00PM
Thursday
Thu
08:00AM-20:00PM
Friday
Fri
08:00AM-20:00PM
Saturday
Sat
09:00AM-15:00PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Incorrect information? Let us know
Torbay Road Animal Hospital
St Johns, Newfoundland and Labrador
Business Hours
Monday
08:00AM-20:00PM
Tuesday
08:00AM-20:00PM
Wednesday
08:00AM-20:00PM
Thursday
08:00AM-20:00PM
Friday
08:00AM-20:00PM
Saturday
09:00AM-15:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Allergies
Anaesthesiology
Dental
Dermatology
Deworming
Endoscopy
Grooming
Laboratory
Laser Declawing
Microchipping
Radiology (X-Rays)
Rehabilitation
Surgery
Titer Testing
Ultrasound
Vaccinations
Reviews
Jessica Duff
29 Apr 2024
Summary:
Took dog to vet for UTI, advised of options. Chose to do extraction of urine for more accurate results and to prevent contamination.
I was given medication to give dog, to calm her. Recepti...
Summary:
Took dog to vet for UTI, advised of options. Chose to do extraction of urine for more accurate results and to prevent contamination.
I was given medication to give dog, to calm her. Receptionist (vet assistant?) called before extraction appointment and thought it was for to catch the urine. Advised it wasn't, it was supposed to be for extraction.
Came in for extraction appointment, different vet doing it, and advised not enough dose of medication given, a dog my size is usually given more, previous vet must have given lower dose and thought they could do it anyway, but they weren't there.
Was not advised it would be a different vet. Had to rebook and buy more medication. Asked receptionist/assistant to confirm correct dose, as I did not want to keep drugging dog and buying more medication if not necessary. Receptionist/assistant said it should work, as that is dose normally given (yet, wasn't given previously).
Bring dog to second appointment, still a different vet from original, dog so drugged she pees on floor. Receptionist/assistant takes her in, comes back and says dog has no pee left. Asked if I could give her water and come back, receptionist/assistant says no, it'll be too long a wait. Advises my vet quit (first time telling me this). Says they will call to see if they will continue with extraction or do something else, and get reassessed by new vet. Take dog home, at which point she immediately pees again without any water needed to be given.
They did not contact me. No new appointment set. Dog drugged twice with nothing done. Charged for "consultation" plus medication. Nothing done, issue unresolved, vet quit and I was not notified. Total spent $242.10 for literally no reason. Still no contact, and no refund offered.
Unprofessional, disorganized, would not recommend.
Carol
5 Jan 2022
dr. Paul and the staff were great . Dr. Paul took the time to answer all my questions and I had lots . great and caring staff.
Violet Picco
31 Jul 2021
Dr. Alberto was very thorough and explained everything clearly. Penney my dog was very comfortable with Dr. Alberto. I have every confidence in the vet and staff!
Sarah Myers
15 Jul 2018
Staff are 'too busy' to address your concerns. 100$ for a 5 mins assessment for my dog's skin condition. No idea what it is or might be but 'trying out antibiotics'. Booked here by mistake. His follow...
Staff are 'too busy' to address your concerns. 100$ for a 5 mins assessment for my dog's skin condition. No idea what it is or might be but 'trying out antibiotics'. Booked here by mistake. His follow up appointment which i took on myself to book is with Sunrise Vet instead. Terrible costumer service.
R neil Mifflin
20 Jun 2018
Drs and staff are very caring and love
Adam Keats
12 Jun 2018
Friendly front desk staff and knowledgable and empathetic veterinarians.
Charlene McCarthy
18 May 2018
It can be very difficult to understand the vet here as he has a thick accent. I also find this vet very brief for the amount of money you are spending to treat your animal.
Deanne Cantwell
31 Mar 2018
Kind, understanding and well educated staff. Obvious love for animals and their jobs.
megan ivy
26 Mar 2018
Great service, clean, do not need a prescription for pet food
Misty Kelly
23 Mar 2018
Absolutely wonderful staff.
Donna Pike
7 Mar 2018
Great people and big selection of specialty food
Dean N.
31 Jul 2017
First of all let me start by saying our pet eventually passed away from her symptoms. We took our dog there who was having trouble breathing. After a brief consultation, x-ray and blood work was perfo...
First of all let me start by saying our pet eventually passed away from her symptoms. We took our dog there who was having trouble breathing. After a brief consultation, x-ray and blood work was performed the vet gave the dog a once over and explained the results. It turns out she had an enlarged heart and fluid around her heart and lungs. We were given a medication and told to come back in 7 days. We were to get a stool sample to checks for heart worms which turned out to be negative. The front desk receptionist called, not the vet! She called to discuss the results of the test and to let us know in a very happy voice that she didn't have heart worms. What she didn't know is our dog was still having severe breathing problems and the meds were not working. After explaining this to her, she said we would need to make an appointment or pay a fee to come in for emergency visit. However, we were called promptly to remind us of an upcoming visit. Unfortunately we had to rush her to an emergency vet service an was informed that chances of survival was low and at that time We made the decision to put her down. The emergency vet informed us that we could have drained the fluid from her cavity which would have helped but was a short term fix. This was never once brought up during the vet visit. Also this same vet gave our dog a complete examination 30 days prior and clean bill of health, how was this possible that her enlarged heart was never discussed with us. It's my opinion that they do as less as possible to get as much money as possible. I could never recommend this service to anyone. I'm not racist but the vet is so hard to understand I never fully understood what he said to us.
sean kavanagh
14 May 2017
Katina Stewart
28 Nov 2016
Dr. DeZeeuw really understands my concerns and cares about my pets.
Steven Wilson
10 Jul 2016
Photo Gallery
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Incorrect information? Let us know