St John’S Veterinary Hospital

Great atmosphere from the start. The ladies on the front desk are warm and welcoming, the tech was professional and friendly and the clinic was clean. The vet I saw was understanding and listened to what I had to say, and offered various treatment options. Fantastic clinic, I definitely recommend it! Read Less

The front staff are absolutely amazing. Polite, kind, patient, and welcoming. The doctor we dealt with, however, was rude and condescending. I have a great respect for the grueling work of all veterinarians, but this blonde woman was beyond distasteful. We were made to feel belittled and stupid. I understand that her job is to take care of animals, not people, but to be so cold and rude is beyond acceptable. Due to her lack of tact, I will not be visiting this practice again. Read Less

Absolutely wonderful hospital, staff are friendly and caring. We see Dr. Brown-Bury with all of our pets and she has been fantastic. Open on Saturdays with no extra fee for the appointment is also a huge plus. I've heard horror stories about many clinics in this city that seem to put their bottom line above your pets care; this is not the case here. Rest assured that your pet family will be in good hands here and get the attention and care they need. I would not consider taking our family anywhere else. Read Less

Disappointed. Visiting nfld from bc with our dog. She had severe pancreatitus in the fall. Very sick. The vet in bc recommended she be on a strict, low fat diet for life. So we've been buying prescription hills low fat I/d dog food ever since and she has not had a relapse. It's very expensive and you can only get it at a vet office. No one ever gave us a prescription for it and we had never before had to provide one to a vet in order to buy the food. We've been travelling for weeks across the country and have NEVER had a problem getting refills from other vets. They would not sell it to us at this vet hospital. Without a prescription or seeing the vet first. Rediculous! I told the desk person the history. She suggested that even if we brought in an old bag thee was no way to tell if it had been for our dog!! What? I was very upset. The inference was that we could be lying about it! We eventually got it from another vet. The vet from St johns hospital was unavailable to talk to us. When we decided to wait, we were told the vet was now gone but she would call us later. Really??? She did call saying it was their policy in case a dog got the wrong food. Policies are guidelines. Reason should have prevailed here. I wonder if it was instead, an attempt to get paid for an exam or there was a kick back scheme with the company. Either way, it was not cool. Read Less

Dr Martin has been the most wonderful Dr to my baby girl "Angel". He has watched over her condition as it got worse he patiently gave help and advice and then she started to get better. He has been there for support and help every single day. He's called me back with concerns and fit me in when she got sicker. He had confidence in my baby girl and said eventually I'd like to have her off all medications. So through many days and nights of my girls ailments she is totally off all medication ( and she was on a lot) and now, just a few months ago I thought she wouldn't get another week, he had faith and now she's like a 3 years old and not 10 yrs. I love st.johns vet clinic. I trust in them. Every animal I have had and will ever have will go to that vet clinic. The support I have received from not only Dr Martin but from the staff who treat each and every patient with love and caring. They take time to listen and help. I have had Natasha, sit with me and tell me she'd be there if the outcome that particular day wasn't going to be good. I have had 2 dogs cross the rainbow bridge there in that clinic and they never once hurried me out but they have consoled me and given me the time I needed. With support, love and faith my Angel is hopping around my home all to Dr Martin and the support staff! Your all wonderful people! Thank you Nancy OsmondRead Less

I have never experienced better customer service with a veterinary clinic as I have at St. John's Veterinary Hospital. My cat had a rare disease that affected one of her eyes and Dr. Griffin and Dr. Brown-Bury, as well as the rest of the staff, were very helpful, comforting and professional in their care of my beloved pet. Although it is ultimately a business, they genuinely care about animals and are wonderful at what they do. I highly recommend St. John's Veterinary Hospital! Read Less

After spending thousands of dollars on surgeries, medications, etc. they refused to respond/approve my order of Sentinel from 1800petmeds. Extremely disappointing attitude. I would have bought from them directly if they weren't more than double the price! It would cost $600/year to buy Sentinel from St. John's Veterinary Hospital for my large dog. Read Less

I went in there two days ago because my cat has a lump that has to be tested. For that and for a tooth removal they are going to charge me $902.00! I'm not rich by any means and this amount to me is a small fortune. Their prices are just plain cruel. I know they are doctors and they work hard for their paycheques but surely they could have payment plans and such. I'm told they are the best doctors in the city and I guess that's why their fees are extremely high. It's hard to own a pet these days.Read Less

Dr. Brown-Bury and the staff at St. John's Animal Hospital are phenomenal. We've brought all our animals here and it's the only place I feel comfortable bringing our babies. Everyone is very knowledgeable and I know my pets are getting the best care. Thank you :) Read Less

Simply amazing service! Our dog was sick post op and the vet (the on call ER vet and the attending vet) both called to check on her, and sent 2 vet techs to our house to check on her and give her an injection. They are phenomenal to deal with and I would highly recommend them! Zoey loves them! Read Less

When I first brought my puppy to this hospital, the staff explained that in order to play it safe, it was best to administer her vaccinations one at a time. This made complete sense to me, since giving her several shots at once meant that there would be no way to know which vaccine had caused a reaction. Also I am pretty sure that you pay for each vaccination, so it would likely have cost the same amount, even if I'd gotten all vaccinations on the same day. It would have been irresponsible for me or the staff to suggest getting all the vaccines at one time. I took my dog to this hospital because my sister had been going here for years with her dog. I now understand firsthand why she has been coming here. I have received nothing but knowledgeable, professional, compassionate, friendly service at the St. John's Veterinary Hospital and I would recommend that anyone bring their pet here. Outstanding staff and doctors, all very good at what they do. Definitely 5 stars. Read Less

This clinic is a complete nightmare. In general I feel the staff there are incompetent and the service was absolutely terrible and they are rip-offs. I regret ever taking my poor cat there and strongly do not recommend anyone taking there pets there for treatments. I cannot even give this clinic a one star rating. I work in the medical field. I speak up on behalf of my cat because if my cat was a human, this clinic would be sued. My cat was sick one Saturday morning and I did not mind to pay an extra emergency fee of 100 dollars for a vet to check him. My cat and I waited for 4 freakin hours in the waiting area before being seen. A vet technician came out then and just grabbed my pet out of my hands and told me she would be back in few minutes after she checks his temperature, etc. I was not happy that she was abrupt and just took my pet without asking and discouraged me accompanying my cat in the examination room. After the technician returned my cat, we waited for another hour before the doctor herself examined my cat. The doctor indicated my cat's bladder was blocked with fluid and the cat needed to be admitted for three days. She stepped out to work out  an estimate of the costs. When she came back, she quoted a whopping $560. When I asked her if that total was for everything-medication, food and all the services, etc. for all three days, she said,  "no". I asked her to recalculate so I get a true estimate. She recalculated in the backroom and then sent a technician to deliver me the quote the second time. The total was actually almost $900. What was the point of giving me a quote if you were not being truthful? Because of this stunt, I was suspicious if the vet was just milking me because my cat was not well and I love him very much. My cat and I were just left in the examination room. I had to go out after waiting 10 minutes to inquire if anyone was coming back to talk to me. When the vet returned, I asked the doctor to call me next day after they empty his bladder and I would decide if my cat should stay for a second and third night.Next day during my followup phone call, I asked the doctor to remove the IV and catheter and give me the necessary antibiotics and I would pick up my cat. Doctor called back and informed me there were complications with removing the catheter as they told me the Xrays indicated a stone stuck in his urethra. She highly recommended he needed surgery to remove the crystals and told me that it would cost an additional $1400-$1600 for this procedure. I picked up my cat to think about it overnight. When I went to the clinic, I  requested to see my cat's x-rays. After seeing the xrays myself, I did not think that surgery was going to solve the problem. My cat's bladder was completely filled with stones and he is almsot 14years old .  I am pissed that the doctor never showed me the Xrays until I asked. Instead she just suggested surgery. The vet probably has never had  anyone ask  her to go over  the Xrays.  Before I left the St. John's hospital, I prebooked an appt Tues morning in case I needed to put him down.When I saw how my cat was suffering on that Sunday after I took him home, I knew I had to put him down next day as soon as possible and could not wait til Tues.On Monday morning, I called the vet at 9am but only got their voicemail. I left a message requesting that they call me back ASAP to let me know if they have any appts available as I need the doctor to perform euthanasia. After 20 minutes, I still did not get a call back so I called another veterinarian clinic in town. Thankfully, the second clinic accomodated me and my cat within half hour.I turned off my phone during the euthanasia procedure. After I left the clinic, I checked my phone and there was a message from the first vet clinic. It was terrible; they left a message that they could offer payment plans for surgery but did not mention anything about euthanasia. I was courteous and called them to tell them that I had already put my cat down and to cancel the Tues. appt.That same afternoon, I returned a box of urinary SO wet canned food and packaged antibiotics to the St. John's hospital as it would be no use for me anymore. I reminded the woman at the front desk to cancel my Tues. because my cat was put down already.That same evening at 6:30pm, I got a call from St. John's vet hospital asking me if I wanted to still put my cat down? What the hell?I told the woman nicely that I had put my cat down already.This is not the worse of the comedy of errors. Next day(Tues afternoon),  the St. John's vet hospital calls AGAIN. I ignored the call but listened to my phone message later. The doctor left a message asking how my cat was doing after the weekend.On behalf of my poor cat and also for all other pet lovers, this place is a horrible gong show and they should be very ashamed of themselves.I do not wish this to happen to anyone else. I am glad we went elsewhere in the end. Read Less