Nice people. Terrible waiting arrangements. Three hour wait. 1 hour in a small room. Slow as molasses. Unfortunately no other options. Basically just dropped a mortgage payment for routine Lab. Better to wait for your regular vet if you can. Read Less

They where great with our dog. Waiting to get results and talk to a vet was a little slow but given they have emergency cases walking in it is understandable. Our dog had to stay for 2 night. Yes it is expensive and probably more so than your regular vet clinic (for sure the exam fee) but realistically you’re coming here because it’s an emergency and this is the only option so because they offer after hours service it will cost more. If it isn’t an emergency then wait to go to your regular vet if you’re cost conscious, but they are absolutely amazing given an emergency situation. Read Less

These people are great! My wife and I brought in an injured bird who was having difficulty flying. We brought the bird to the Metro Animal Emergency Clinic, they gave me a slip of paper where I can check on the little fella in a while after he is on the mend. If he can't be nursed back to health he will be staying at a rescue for the rest of his life. The care and support of staff at the clinic is second to none. So glad to have this clinic in my city. Read Less

Our 15 year old, sick cat Riley took a turn for the worse on a Saturday in March, and by the Sunday we knew we couldn't wait, we had to end his suffering. I called ahead and explained the situation as best I could through my tears, and the receptionist was very understanding and reassured me that they would be able to store his remains if we were not able to take him home for burial right away. When we arrived, the parking lot was full, but we were given a room right away. Dr Karen Keizer was incredible. We were given options, but no pressure. We were again reassured that we were doing the right thing. She was as gentle with us as she was with our poor boy. No one ever wants to need the services provided by these wonderful people, but I will forever be grateful that they are there, 24/7. Read Less

I have no words to describe how much they helped me and my lovely dog  last night an amazing team who they are there for you and your loved one to help you. Me and my dog we are deeply thankful to the lovely team.Thank you. you guys do an amazing job Read Less

Great caring service from them the other night. The front staff and the vet who dealt with my dog were all very nice and comforting. Got my dog the meds he needed and we were on our way. I don’t know what we would have done without them! Read Less

Dr. Kaizer is possibly the greatest human ever. She took amazing care of my kitty, and looked into ever possible reason for his issues, which my regular vet didn't. Yes its expensive, but my beloved cat is alive because of her and everyone at Metro, and if I lived in Dartmouth, I would make this my primary pet care facility. Thank you again for saving my boy!! x Read Less

Woke up to my dog with his hind legs paralyzed. We rushed him to this hospital at 6am. The staff was amazing! They saw us right away and were able to explain exactly what happened to our baby. He had a herniated disc which paralyzed his hind legs. Considering it was a 24/7 hospital, I was very pleased with how much we paid for the visit. They were very reasonable and the took such good care of our baby. So happy I was able to find them. Thank you Metro ❤️ Read Less

Do not know what I would have done without MAEC. Sadly we made two visits to this location with two different cats within six weeks. One collapsed at midnight of cardiomyopathy and had passed by the time we drove the eight minutes to the clinic. The staff were so nice and compassionate. They allowed us to grieve in private and arranged to have the remains cremated. Six weeks later we brought a one year old cat in at 4 am who had not been eating and was throwing up worms. Staff was upfront about costs and advised us it would be less expensive to bring to our own vet. We did not want to wait the time so we forged ahead. She was exhibiting some unusual symptoms and was very sick. Each time they recommended a test or treatment they were totally upfront about the cost. The ultrasound that was performed helped narrow down the problem and it cost no more than what we paid at our regular vet to uncover the cardiomyopathy in our other cat six months prior. Our little one stayed at the clinic for six days. It was touch and go for a few days and we were not sure she was ever coming out and were prepared for the worst. Again, they laid out the cost for her to stay each day and advised us we could take her home to see how treatment was progressing. We opted to keep her in where she received the best 24/7 care possible. She was on IV, they gave her meds on a schedule, fed her and they picked her up and held her. I visited at least once, and sometimes twice a day, and the staff always took the time to fetch her from the back and set us up in one of their visiting rooms. Not once did they ever made me feel like i was inconveniencing them. We are not sure our little one is out of the woods yet, but if something should happen, the staff at the Animal Emergency Clinic have allowed us to have many "one more day" with our darling Chloe. Update. Chloe passed away from FiP a week after her release. It was a Saturday night and her symptoms worsened. I brought her to MAEC and the staff treated me with compassion and understanding and gave me amazing support and comforting hugs. She was treated with such gentleness and caring in her final moments. The staff here are top notch. Read Less

Standard of care was okay. I was expecting to pay a premium for 24/7 care, but even considering this, their pricing was downright predatory when compared with my vet. $350 for half an hour of someone’s time and some eye drops is absurd. I understand that 24/7 commands a premium price, however, the price gouging will absolutely deter pet owners from seeking after hours care in emergency situations. Because of this, I can’t support this business. If you need to take your pet here... make no mistake... this is a place of business that prioritizes profit before the welfare of your animal. Read Less

So my dog got scratched in the eye by one of my cats. This was at 3am. To be honest I had been drinking heavily that night. I arranged for a sober driver. I was friendly with the staff. They thought it was a good idea to call the police for my "drinking and driving" after paying a ridiculously huge bill for nothing I have to say unless your pet is dying drive to Halifax. Don't waste your time and money on these ignorant nothing's. Read Less

So my dog got scratched in the eye by one of my cats. This was at 3am. To be honest I had been drinking heavily that night. I arranged for a sober driver. I was friendly with the staff. They thought it was a good idea to call the police for my "drinking and driving" after paying a ridiculously huge bill for nothing I have to say unless your pet is dying drive to Halifax. Don't waste your time and money on these ignorant nothing's. Read Less

We had to bring our sick pup here for 24 hours of hospital care, and I can’t say enough positive things about our experience. The staff was compassionate, quick, and so good with our dog. The prices were reasonable, they didn’t try to push expensive tests on us, and they were so lovely to us when we called every few hours to check in. When we came in for a visit with her they gave us a room to visit in, checked on us, and our dog seemed to absolutely love all the staff she encountered. A couple of coworkers strongly recommended this emergency vet, and now I see why. I can’t recommend you guys enough, thank you!! Read Less

A number of years ago my furchild was severely dehydrated and wouldn't stop heaving ( not 100% sure what she got into but I think she decided to lick the toilet water that had cleaner in it) so I had to take her to the emergency clinic on a Saturday where she had to be on an IV for 3 days :( I'm pretty sure I showed up bawling twice during those 3 days with treats for her because I just wanted to see her haha. Anyway, the staff are amazing and nursed my Deli back to health. So thankful for this clinic!! Read Less

I am very thankfully for this place . I was there recently with my cat who ended up having to have his leg amputated. Dr. Lamey, Frances and the rest of the staff were amazing . Every penny spent here was worth it knowing these amazing people were caring for my Leo. As for the people who complain about the prices and no payment plans , keeep in mind this is a business and they require payment same as a grocery store would. Keep up the great work guys ! Read Less

We are just in the healing period from the stomach surgery we had on our young Bernedoodle, Grizzwald. In such a stressful time for us they were informative, understanding, and took care of both us! It was our second time in to see them with this pup and both times were as good as they could be under the circumstances. Great staff! Thank you for saving our baby!! Read Less

I have had my older dog there a few times due to his diabetes but tonight I had to take my younger dog in as he was peeing large amounts of blood. In less than 30 minutes he was examined, xrayed and diagnosed. Emergency surgery tonight. I know he's in great hands! The staff at Metro animal emergency are the BEST!!! Read Less

Thanks so much to Dr Jennifer Strong-Klefenz and the assistants who were working last night! My dog got diagnosed with acute glaucoma by his regular vet in the afternoon. She gave some eye drops for the pressure but no pain meds. Can't imagine why! She said to take him to the Metro emerg clinic if needed on the weekend. But I didn't know what I should be watching for and when I must take him. Well after we went home, he was increasingly panting and trembling and it was making me a nervous wreck. I was a mess when we arrived at the Metro clinic, but the staff were so kind and compassionate! It didn't take long to see the vet and she was so incredibly kind and provided me with tons of information. At first I was upset that she sent me out to the lobby to wait while they did tests, but they were great with him! I saw him go outside with one of the girls and he looked perfectly content to be with her. They came to tell me what was going on several times and to get permission to do more tests. It's still not clear what is going on with him, but at least he got pain meds and I knew he was going to be ok over the long weekend. It's so stressful to see your dog in pain like that but such a relief to have competent and kind people looking after him!! Thank you so much!!!Read Less

So very glad they are here and that they are 24/7. We have just been thru hell with our big beautiful newf Gracie. The staff were very honest with us and kind to us and our girl. They saved her life! Forever grateful! Read Less

I have been to this Clinic three times. Each time the staff were efficient, knowledgeable and above all kind! The most recent visit was for a cut and fracture my dog got from being clipped by a horse's hoof. I appreciate the fact that the staff listen to my description of the injury and my knowledge of how my dog will react to treatment. Thank you for your very professional and caring manner. Read Less

I am so thankful to the staff of Metro Animal Emergency Clinic for helping my almost thirteen year old shepherd mix this past long weekend! Everyone working there was polite, helpful and good to my dog. The prices were not that much more expensive than my regular vet and the wait times weren't that long considering it was a Sunday of a long weekend at an emergency clinic. Thank you for the constant updates, helping to make my boy better and helping me! Read Less

So happy to have this available. Open 24/7, when your animal is sick or injured, your vet isnt open, they're amazing. They also offer a pet taxi service to transport your animal to your vet if for some reason you can't do so yourself. And its free. Read Less

It was an unexpected trip in with my dog " Gizmo" as he was having breathing issues. From the time we got there and the time we left we were treated with great respect from the staff. They were very efficient. Unfortunately I was devastated with the fact i had to make a huge decision on putting my dog down. I can not say enough on how amazing we were treated . It was a very sad night for me and I want to Thank You all from the bottom of my heart.....My baby boy is no longer suffering . Read Less

Took my dear Ragdoll cat Logan there almost 2 weeks ago when he suddenly started to howl in distress after being seemingly physically healthy for a 13 year old cat (regular physical only a month and a half before and no symptoms before the incident). From my first contact on the phone to the time I left, we were treated with sensitivity and respect. The options for treatment and prognosis were explained to me and I did make the decision to let him pass peacefully but I never felt any pressure one way or the other. I wouldn't hesitate to take my little tabby there if the need arose. I have an excellent regular vet but these folks are great for after hours emergencies. Thanks, MAEC Read Less

My experience here was very good and although the payment seems to have taken precedent over all, it is a business. They had my girl in and out of surgery in 2 hours from arrival.. Saved her life and that has NO monetary value. Thank you again!Read Less

I have landed at Metro Animal Emerg a number of times over the years, once with my dog and a number of time with my cats. These folks are fantastic...I have never had a bad experience there and would highly recommend it to anyone I know who need emergency care for their pets....Just wonderful people. Thanks from my animals and myself.... Read Less

My cat attacked my rabbit when he got out of his cage one night, and I didn't notice as I left for work very early the next morning. When I came home around 8pm, my rabbit was unable to walk almost dragging his legs behind him , and was making an awful noise and he body was spazzing. After looking at him further I noticed his eye was horribly puffy and pusing. I assumed.my cat scratched his eye and gave him a bad infection possibly causing nerve damage or something. I took him right to the emergency vet and after finally being seen, the doctor told me he had an eye infection and an ear ache ... Obviously wrong . didn't even acknowledge he couldn't walk or anything ...an ear infection. She gave my an antibiotic eye cream and an antibiotic ear drop. After spending 400 dollars on the visit and medicine, he died 9 hours later. I didn't even get a chance to use any of the medicine and was curious they said it was an ear infection when even I knew it was so much more. All they suggested was that I send his body away and get an autopsy done and were very rude. Read Less

They were SO GOOD. I went there panicked over my dog and they were exceptionally kind, understanding, and professional. They were quick to see my dog- and took the time to explain everything going on and answer my questions ! Read Less

I want to thank the amazing veterinarians and staff who work at this clinic. Both times I visited I had to bring my little gerbil, Xena in. She had a tumor and unfortunately Saturday night, she had lost her battle. I brought her in to be euthanized. So she didn't have to feel the pain anymore. The staff was compassionate, caring and took the time to explain things thoroughly to me which I highly appreciated because you don't often expect people to be compassionate to such a small creature. The kind words and gentle pieces of kindness they showed really made my night easier. I know Xena went peacefully in the hands of loving staff. I thank you from the bottom of my heart. I also love this facility for how comfortable it is. The kitties that live here are a nice comfort. Read Less

Been here at least 5-6 times and have been treated fantastic every time. I am so happy this place exists because we all know pet emergencies happen only from 9 to 5...NOT! Hope you never have to go there. Read Less

When your furry friend has an owie and your regular vet isn't available, it's good to know that in the panic to get your pet taken care of, you don't have to worry about finding a place to go for good care.  Metro Animal is an after-hours all-inclusive clinic, open nights, weekends, and during holidays.  They're set up for surgery and recovery, but can see you for smaller issues like gas or little scrapes.2013 started with our first pet emergency.  Being 7 PM on New Year's day, we knew we didn't even need to bother calling our vet to see if they were open.  While it turns out the visit wasn't a necessary one (just pinched blood vessels), we didn't want to wait when our dog started swelling up and couldn't stand properly after he ate his dinner, so we came straight here. We were greeted with calm and empathetic staff that placed us in our own little room rather than wait in the expansive lobby.  The duty vet came in, and she was quite nice and gentle when examining our dog, who had improved during our wait.  She found the problem, and said that it would likely clear up on its own, but also gave us the option to run some tests if we were really concerned. Thankfully, Murphy left happy and healthy without needing further medical attention.The downside with this convenience is that it can be more expensive than seeing your regular vet.  I think just for walking in, you're charged $100 before needing any bloodwork, medication, or the awful event of surgery.  I guess that's what pet insurance is for.  Also keep in mind that while your pet may need to stay overnight, you'll have to make arrangements to pick them up between 7 and 7:30 AM, as they close for the day and do not typically keep animals during the day, save for exceptional circumstances. Read Less

While I'm thankful this place exists, it functions much like a human ER in that, since you're not seeing your regular doctor, a misdiagnosis (or no diagnosis at all) is quite possible.I've been to emerg on a couple occasions with a suddenly-persistently-vomiting cat.  Both times neither vet could even give me an inkling as to what caused it.  She was given a shot of anti-nausea drugs and we were sent on our way. For what it's worth, the medication seemed to help.My most recent visit was with my other cat, who stopped eating and drinking and was basically acting like he was on his last legs.  (Of course this kind of stuff never happens during regular hours!)  While perfectly nice, the vet was very, very long-winded and insisted the problem was throat irritation from hairballs.  Um, he hasn't thrown up a hairball.  He is prone to hairballs, being a long-haired cat, but this is more than a sore throat.  Nope, throat irritation caused by imaginary hairballs.  I swear he took 20 minutes to explain this to me while I respectfully disagreed.My cat was given water under his skin (forget the term) to keep him hydrated.  Needless to say, there was no improvement until we saw his regular vet and got  proper medication.This is a good place to take your cat when it's obvious what's wrong - like, a broken leg or something stuck in its paw.  Otherwise? It's hit-or-miss, and for what they charge it's a bit disappointing to say the least.  However, I have always found all staff to be professional and courteous and have never had a long wait (unlike human ER).  As there is no viable alternative, I will continue to bring my cats here for after-hours emergencies. Read Less

As Ben B. said, no pet owner wants to end up here. But after our cat had a mysterious incident late at night, we ended up trucking it over to the Darkside to find out what was going on. The results were inconclusive, and it's impossible to say whether anything that we know now was missed then. One incident in a cat could be anything, two is a whole other story. The vet who saw us was really lovely though, so that's what I'm reviewing. She ran through various possibilities with us, ranging from a simple upset stomach to possible heart disease. She was honest about what would be worth diagnosing and what was not, and the benefits of waiting to see if this was an isolated incident. I appreciated the sensitive but straight-forward approach, and she was very good at calming down our cat. Everyone else we interacted with were also nice, and I liked how big and clean-looking the waiting area was, and the exam room also looked very clean.The only reason we didn't return here was that Burnside is an awfully long trip for a cat who hates the car as much as ours does, so I'd recommend this place to anyone. Read Less

In a perfect world no one should have to bring their beloved pets here.   I will admit I was hesitant to go as I hadn't heard much good about this place. I am here to report that all of what I heard was not what I experienced.  The staff were super friendly and compassionate when I had to bring my new dog (I'd only had her for 3 days) in for a mystery swelling.  Because she is new to me she is still nervous and unsure.  The crew here were excellent with her.  They got down on the floor with her and made sure she was comfortable with them throughout our visit.  They explained everything and gave me my treatment options and helped me weigh the pros and cons of each.  I am very greatful we have this facility available to us.  Like I said, no one should ever have to bring their furry friends here.  But should an unfortunate situation ever arise,  rest assured your pet will be well taken care of.Edited to add:When I returned home with my dog in the few minutes we were home I thought we were going to have to turn around and go back as things suddenly started to look worse.  I called the clinic back and let them know what was going on.  The vet spoke to me and advised that while it looks nasty it is actually a good thing.  They were great, and very helpful and reassuring.  I couldn't have asked for anything better.  Two big thumbs up from me! Read Less

No pet owner WANTS to end up here, but as reality has it, most of us do at some point in the course of a pet's life. Or, if your dogs are drama queens like mine who insist on only contracting mystery illnesses and conditions on Sundays when all other vets are close, you'll be quite familiar with this place. As the only after-hours vet clinic in the city, this is your main destination for any night or weekend issues with your pets. The staff are incredibly compassionate (said having ugly-cried from time to time in their lobby) and are dedicated to making sure they get to the bottom of the issue.During a week-long battle against Hemorrhagic GastroEnteritis (terrible...if you get in this situation, send me a message), I was carting my dog to-and-from this clinic and our regular vet at the start and end of every day. While I hated watching my bill ratchet up to astronomical levels (It's approximately $150 as soon as you walk in the door to see a vet here), they reassured me every day that things would turn out okay and that Calvin (my dog) was being a model patient. It really made my life a lot easier during a really tough time. Read Less

When owing a pet you will come to find out that at any cost you will do what you have to when something is wrong. We discovered a large spot growing on our dogs throat which seems to be getting bigger the longer we stared at it. After calls all the Vet's in town we discovered that the Metro Animal Emergency Clinic located in Burnside was open. Off we go to this location not knowing what was wrong and within minutes of registering we were in the back and this young girl came out and sat right on the floor with him and said oh that is only a hot spot. After she got is shaved, bathed and medicated she gave us some great information on how to prevent these in the future. WOW $210 for a hot spot. Oh well he has not had one since so knock on wood. So thank you for all your information and patients. Read Less