I never thought I would have negative words about a place that I've been coming to with my pets for 20 years. But here I am. I just can't believe it. After 20 years you turned away a patient in distress, she needed your help and fast. The 2 young ladies that contacted you needed your help. There was no way she was making it to Dartmouth and they knew that, that’s why they called you for help. I can’t express enough how extremely disappointed I am with how my girls were treated. Although Abby didn’t spend a lot of time visiting the vet, (she was a healthy dog) she wasn’t just a dog off the street, she was your patient. A patient in extreme respiratory distress. Shame on you for saying no, for refusing to help a patient. Any why? Because you were short a doctor? Really- my daughter begged you to help her. Imagine how she felt watching the pet she grew up with suffer in pain :( Animals are just as important as people. They have the right for emergency medical treatment too. You had an obligation to help my poor Abby but you chose not too. You turned her away when she needed you the most. ***Thank goodness Tantallon Veterinary Hospital welcomed them without a second thought. Our beautiful Labra Doodle, 14 year old Abby passed away Wednesday June 30th. I will be forever grateful for the immediate care we received from the kind, caring staff at TANTALLON VETERINARY HOSPITAL, who met us for the first time 5 minutes later when we arrived in their parking lot. They only had 1 doctor on staff but still made time to help a family and their beautiful fur baby.**** Update: Follow up to your response. Thank you Tracy. I'm glad we had a chance to discuss things and thank you for confirming that the situation wasn't handled the way they should have been. I know we can't change the fact that Abby is gone but the moments leading up to her passing could have been much different. I have to say I'm very disappointed to hear that after you spoke with all staff on that day, not 1 person owned up to speaking with my daughter. I believe people make mistakes, and I believe this is a mistake to be learned from. What I can't believe is the dishonesty. Unfortunately that is something that I can't forgive. Read Less

Living in Westwood Hills, we thought it was a no-brainer to go with Westwood Hills Vet upon getting our new puppy. Fast forward four months later - for the third time we've been charged substantially more than the quoted amount for standard items. We now know this choice was a mistake. If a higher price was given upfront, we would gladly pay it, but the lack of transparency makes it a bit harder to swallow. When the receptionist saw my husband and I looking confused in regards to the bill, she asked if I had a question about it (after it was paid). I informed her that once again, the amount was much higher than was quoted. We were told that two extra teeth were pulled, and that was the reason for the charges. If we were contacted, we would have informed them that our puppy's litter were all a bit slower losing their teeth, and each of them still has teeth falling out. The two additional teeth were not a concern of ours. I was told the vet tech would explain the charges. From there we were met with defensiveness and hostility. The vet tech did say that we were overcharged, but tried to justify it with the fact that other vets charge more for medications - and that other places she had worked charged more for these things. She consistently spoke to me in a condescending manner, berated me, and acted as though she wouldn't give my dog to me as if I were refusing to pay the bill (which again, had already been paid). My husband and I were very uncomfortable being stuck in a room with this technician, and I lost my patience when we were not being able to leave with our dog. She then sent Dr. Hare into the room, who had the audacity to tell me that I owed his technician an apology. I cannot ever imagine saying that to one of my clients if one of my staff had made them ​feel like a low life who was trying to rip off the business. I see a lot of great reviews, however, it seems that my experience was much more in line with the negative, hostile environment others have experienced. To be fair, it could have been just one technician. However, the veterinarian's quick response to accuse me of treating his technician badly after my husband and I were made to feel very uncomfortable by her was the last straw for us. The immediate defensiveness over the bill with bizarre justifications certainly made things seem very suspicious, and our family will not be back. Read Less

"POCKETBOOK FOCUS" If you enjoy a hostile, condescending environment with doors slamming and belittling service...this is your best choice. You are better off putting a vacuum cleaner in your pocket and sucking out all your money than patronizing “pocketbook focus” You will be farther ahead and you pet will thank you. Avoid at all cost...there a lot of pet care providers that will serve you better in the Tantallon area. Caring for your pet shouldn’t be a difficult a process with numerous visits for minor health issues. Read Less