Ben

7 Jul 2021

REPORT

Disgusting, they will exploit you for every dollar they can get over a dying pet. Our cat suddenly fell very ill, not eating and not drinking and we knew she was on her way out, we tried to bring her... Read More

Disgusting, they will exploit you for every dollar they can get over a dying pet. Our cat suddenly fell very ill, not eating and not drinking and we knew she was on her way out, we tried to bring her to our regular vet however he wasn't taking emergency cases and wouldn't see her until next week even for euthanasia and were referred to the emergency vets. We didn't (even though we should have) want to goto the emergency vets as they didn't open until 7pm and we though a vet would be more personable (which they weren't) then an emergency clinic. We lost her sister late last year to heart failure, were told it was likely genetic the other was going strong and we kept it as reference, when we arrived we explained everything to the vet, the heart failure of the sister, the similar symptoms, the extreme lethargy and lack of eating and drinking over the last couple of days and how uncomfortable she was looking and acting and were ready to put her to sleep to ease her pain only to be told by the vet "She's not dying, she's sick yes but she's running around and looking good, she's not dying she just needs fluids and we can treat her" (Way to get our hopes up) and proceeded to provide a quote for all sorts of tests, on her advice that she wasn't as bad as she appeared to us (She has been known to be a bit of a drama queen for attention) we opted to start with the Sub-Q and do a blood work to start. We were told to go and they would call us in about 30 minutes with the results to figure out where to go from there. 30 minutes later we get a call..... She's not doing good, it's not looking good at all... he liver is failing, she has kidney problems and probably has her heart affected as well... they couldn't treat here there and if we wanted to treat her it would have to be a surgical facility with 24/7 monitoring but it doesn't look good and the prognosis is bad and ultimately we needed to put her to sleep. In the end I can only there are two possibilities.... What sort of Vet doesn't recognize a dying animal and heartlessly gives the family (including our young son) hope to 30 minutes later basically state he entire body is failing.... Doesn't seem competent to me and I wouldn't trust any animal to their care. Or they knew full well how dire the situation was and wanted to get every dollar they could out of it since we weren't regular clients (even though my parents were in the past, before it appears the vet and staff changed) Either way it's disgusting and not only we were left with a large bill for the tests and treatment that were completely unnecessary but now have to deal with not only the trauma of losing our dear cat, but at least we had accepted what we thought was inevitable before going and were prepared only to be given false hope and make her passing even more "Sudden and unexpected" Read Less

Ben Gusz

7 Jul 2021

REPORT

Disgusting, they will exploit you for every dollar they can get over a dying pet. Our cat suddenly fell very ill, not eating and not drinking and we knew she was on her way out, we tried to bring her... Read More

Disgusting, they will exploit you for every dollar they can get over a dying pet. Our cat suddenly fell very ill, not eating and not drinking and we knew she was on her way out, we tried to bring her to our regular vet however he wasn't taking emergency cases and wouldn't see her until next week even for euthanasia and were referred to the emergency vets. We didn't (even though we should have) want to goto the emergency vets as they didn't open until 7pm and we though a vet would be more personable (which they weren't) then an emergency clinic. We lost her sister late last year to heart failure, were told it was likely genetic the other was going strong and we kept it as reference, when we arrived we explained everything to the vet, the heart failure of the sister, the similar symptoms, the extreme lethargy and lack of eating and drinking over the last couple of days and how uncomfortable she was looking and acting and were ready to put her to sleep to ease her pain only to be told by the vet "She's not dying, she's sick yes but she's running around and looking good, she's not dying she just needs fluids and we can treat her" (Way to get our hopes up) and proceeded to provide a quote for all sorts of tests, on her advice that she wasn't as bad as she appeared to us (She has been known to be a bit of a drama queen for attention) we opted to start with the Sub-Q and do a blood work to start. We were told to go and they would call us in about 30 minutes with the results to figure out where to go from there. 30 minutes later we get a call..... She's not doing good, it's not looking good at all... he liver is failing, she has kidney problems and probably has her heart affected as well... they couldn't treat here there and if we wanted to treat her it would have to be a surgical facility with 24/7 monitoring but it doesn't look good and the prognosis is bad and ultimately we needed to put her to sleep. In the end I can only there are two possibilities.... What sort of Vet doesn't recognize a dying animal and heartlessly gives the family (including our young son) hope to 30 minutes later basically state he entire body is failing.... Doesn't seem competent to me and I wouldn't trust any animal to their care. Or they knew full well how dire the situation was and wanted to get every dollar they could out of it since we weren't regular clients (even though my parents were in the past, before it appears the vet and staff changed) Either way it's disgusting and not only we were left with a large bill for the tests and treatment that were completely unnecessary but now have to deal with not only the trauma of losing our dear cat, but at least we had accepted what we thought was inevitable before going and were prepared only to be given false hope and make her passing even more "Sudden and unexpected" Read Less

Grace Branchaud

12 Apr 2019

REPORT

We moved to Ajax in August 2018 so it was a new experience for our two dogs, Jack and Sailor. Jack is a 9 year old Shorkie and I believe the care and attention he received in January has saved his li... Read More

We moved to Ajax in August 2018 so it was a new experience for our two dogs, Jack and Sailor. Jack is a 9 year old Shorkie and I believe the care and attention he received in January has saved his life. He was due for his annual shots and checkup and he needed his teeth cleaned. They discovered lumps on his hind leg and one on his eyelid which they removed (benign). When he went for his checkup one tooth had split laterally so another surgery to remove what should have been a healthy tooth. So for a month or so it was scary but the meds and check ups fixed him up and now he is a happy, healthy dog. They showed me x-rays etc. so I was kept aware. Online appointments have helped. A change in dog food for both dogs keeps their poops normal which they were not before. Today was the check for heartworm/fleas/ticks and staff is so patient for my two high strung terriers. Ticks are on the increase so I appreciate the information they share. I am never rushed. As a Senior it is comforting to know that they will help me keep my two boys for a long time. Very pleased and would recommend them. Thank you Herongate! You are awesome! Read Less

Denise Lima

9 Feb 2019

REPORT

I changed vetenerians last year. So glad that I did. Dr Draboo Vanessa Megan and Melissa are all so wonderful. They care about your pets. The prices are also reasonable. Everyone is so understanding t... Read More

I changed vetenerians last year. So glad that I did. Dr Draboo Vanessa Megan and Melissa are all so wonderful. They care about your pets. The prices are also reasonable. Everyone is so understanding there. A great vet to go if you’re looking for one. Thanks to everyone at Herongate for all you have done for me and my dog. Read Less

Steve

7 Feb 2019

REPORT

You saved my dogs life! Thank you so much to Dr. Draboo and her hard working, dedicated team of veterinary professionals who not only accommodated me and my dog without an appointment but also ended ... Read More

You saved my dogs life! Thank you so much to Dr. Draboo and her hard working, dedicated team of veterinary professionals who not only accommodated me and my dog without an appointment but also ended up staying late to ensure he was provided with the best care possible. Not once did I hear complaint or catch a look of frustration. They truly care about your pets and their dedication to and love for animals shows! Thank you again, I'd rate a 6 if I could! Highly recommend Herongate Animal Hospital! Read Less

Glenda Cann

7 May 2018

REPORT

So glad we found Herongate!! Dr. Draboo is so nice & honest. The girls are also amazing!!

Areej nonoo

6 Apr 2018

REPORT

I was happy with the service. The doctor was friendly and gave me a good price. It saved me a lot of money. The staff are nice..and Zeus the cat is a great entertainer!😍

Tina Valeno

26 Jan 2018

REPORT

Very nice people. They genuinely care about animals.

Rhonda

22 Jan 2018

REPORT

I have been taking my dog to Herongate for years now and Dr. Draboo has always been nothing short of amazing. Recently, my dog Bentley had gone into renal failure and Dr. Draboo took him in right away... Read More

I have been taking my dog to Herongate for years now and Dr. Draboo has always been nothing short of amazing. Recently, my dog Bentley had gone into renal failure and Dr. Draboo took him in right away and saved his life. She hospitalized him and gave him fluids. She told me this can be common in older dogs. Once he was stable she gave us some medication and recommended putting him on a special diet to help his kidneys. He has been perfectly fine since. Although there is a chance that this can happen again I am so very greatful to have brought him there. It also didn't drain my bank account. The staff are so friendly and over all just a great establishment. I highly recommend anyone who is looking for a great vet to go to her. Read Less

Angel Dulaz

19 Jan 2018

REPORT

When my dog got hit by a car I called this get cause this is where I being her for shots. They said there 30 mins to closing u should being her somewhere else. What kind of vet is more concerned with... Read More

When my dog got hit by a car I called this get cause this is where I being her for shots. They said there 30 mins to closing u should being her somewhere else. What kind of vet is more concerned with going home. Disgusting. On top of that months later calling to remind me for appointment. Worst place ever Read Less

Melissa Morris

7 Jun 2017

REPORT

Had a great experience here with my lab. He has ongoing skin and ear issues due to food and environmental allergies. Thanks to this clinic I now have a happy healthy thinks he's a puppy again furbab... Read More

Had a great experience here with my lab. He has ongoing skin and ear issues due to food and environmental allergies. Thanks to this clinic I now have a happy healthy thinks he's a puppy again furbaby. If you want to go to a clinic where the vet and staff love your fur baby as much as you do then this is the place for you. I will be recommending this clinic to all my friends and family. Read Less

Joshua T

1 Jul 2016

REPORT

Excellent service and advice, and good prices

Cheryl Loyst

30 Mar 2016

REPORT

We'd like to thank you Dr. Draboo , your staff for the kindness and time you have taken in the care of our pet cat "Oscar"... The dedication to the Caring & Loving of your patients, our pets is remar... Read More

We'd like to thank you Dr. Draboo , your staff for the kindness and time you have taken in the care of our pet cat "Oscar"... The dedication to the Caring & Loving of your patients, our pets is remarkable. Never in all our visits, were we ever rushed and everyone of our questions always answered. Your caring support was greatly appreciated and knowing "Herongate Hospital" truly cared. Impressed .. also by the checkup phone calls directly from Dr.Draboo & staff to check out how "Oscar" was doing, during this difficult time. Thank you for the wonderful care and compassion you have given to our beloved Oscar, and to our family. You all are the BEST of the BEST!! Read Less

Pamela powell

13 Sep 2015

REPORT

Dr. Draboo should not be practicing veterinary care period! I so regret ever taking my cat back after Anne retired. Dr. Draboo has NO bedside manner, and is quite ignorant... I took my cat in for... Read More

Dr. Draboo should not be practicing veterinary care period! I so regret ever taking my cat back after Anne retired. Dr. Draboo has NO bedside manner, and is quite ignorant... I took my cat in for dental surgery and Dr Draboo promised a discount on antibiotics... Then argued the fact after the surgery. Not only did I have to argue something that was clearly black and white I don't think she did a thorough Check on his bloodwork prior to surgery like she said she did... As not even a week after surgery my cat became very ill.... I took him back to her and she prescribed an pain killer? I took him to a much more capable intelligent vet and she advised that he had a major infection that should have been picked up before his surgery. Moral to this story is if I had not trusted my instincts and took him to another vet my poor cat would certainly not be alive! Would I recommend this clinic? NOT FOR ALL THE MONEY IN THE UNIVERSE! Read Less

Suzanna Channon

13 Jun 2013

REPORT

Took my puppy there when his eye swelled up. Explained that he had been staying with 2 other dogs that caught an eye infection but the vet kept insisting it was Cherry Eye and would require an $800 op... Read More

Took my puppy there when his eye swelled up. Explained that he had been staying with 2 other dogs that caught an eye infection but the vet kept insisting it was Cherry Eye and would require an $800 operation and that we should neuter him at the same time. This was before properly examining him and after I explained he would be used for breeding. Finally she checked him and conceded that he could have an infection but said she was still sure it was Cherry Eye and the operation was needed, then offered a discount on the operation. Eventually she gave me some antibiotic drops and the infection is now gone. All this cost me over $150 which is very steep for the service provided just for them to try and rip me off for around $1000 and cut open my puppy when it isn't needed!!!! She kept calling my dog by the wrong breed too. Won't be going there again and would recommend others to be cautious about going there. Read Less

Tiffany J.

31 Aug 2012

REPORT

I find this Animal Hospital to be great. They have cared for my dog for 8 years and every visit has been a pleasant one. No complaints here.

A Google User

16 Feb 2010

REPORT

While a seemingly capable veterinarian, the customer service at this place leaves a lot to be desired. It's important to me that I get to know the vet working with my dog, so being presented with diff... Read More

While a seemingly capable veterinarian, the customer service at this place leaves a lot to be desired. It's important to me that I get to know the vet working with my dog, so being presented with different vets when I brought my pet in was a bit unnerving. I'm no vet myself, but I was concerned enough to seek a second opinion on my dog's post - surgery stitches, and it looked awful. The reception staff at Herongate Animal Hospital in Ajax is incompetent, they book appointments without telling you, or fail to notify you when you have an upcoming appointment, resulting in nasty attitudes, or silence, from all staff when you try and discuss the matter. If you have a choice, choose someplace else. Read Less

Herongate Animal Hospital

Herongate Animal Hospital

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