Absolutely rediculas. I called about nail trimmings for my two bunnies and was told because they hadn't been there within the last 12 months they would need a full exam before the trim could be done. I have been able to bring my bunnies for nail trimmings to other vets multiple times without having to pay for an examination. They told me this is a "new policy" .. clearly they are trying to take more money from loving pet owners. Avoid this vet clinic. I'll be sticking with O'Sullivan's, they are so much more friendly and do not charge an exam fee for just a trim, prices may be slightly higher somtimes but they are available 24/7 with about 12 vets on staff at all times. Plus they do nail trimmings for FREE 4 or 5 days a week with no examination fee for just a trim Ever!! I have never had a bad experience there, I only used Ferris lane vet the odd time because it's a 30 second car ride ..But I won't be going back. It's not right they charge fees for unnecessary services. Thanks. Read Less

I am definitely going to be finding a new vet. They were a little too rough with my bunny which upset me, but what really made me upset was the fact we called in on saturday at 12:30 asking if someone could take a look at our 8 week old chinchilla as O Sullivans did their best but they didnt know much about them. We were immediately told no and to wait until our appointment on Monday.. well unfortunately the appointment never came as he passed that night. When I called to cancel my appointment.. i explained why and i got "oh. Im sorry. Have a good day" I understand they were closing in half an hour. But we could have been looked at in that time.. and maybe could have had one more night with our pet. Read Less

My experience here was stellar.The staff are friendly, and Dr. Julie is amazing. She was wonderfully gentle with my guinea pig, and was great at explaining what was going on. This is the place to go for compassionate and excellent care for your pet! Read Less

Absolutely professional, they deal with lots of other animals than just dogs and cats. They're also excellent with Micro Pigs and the best vet in town for Rabbits. Surrounding vets recommend Ferris Lane for rabbits and pigs, that's how good these people are. These people have hearts, and they do not take advantage of anyone. I have personally have had a bill waived before when I thought I would surely have to pay. Great people! Read Less

Honest up front and well priced had to take my cats (children) to erase the night before was worried about their condition the day after took them in all worries dismissed and a third the cost Very happy with their service as money never matters when it comes to the kidsRead Less

It is only a guinea pig, but disappointed when the vet asked what the problem was. Obvious, you can see my piggy was going bald $85.00 check up and she didn't even put her under a microscope to check for parasites. I purchased Revolution in hopes it will help, if it is parasites. $75.00, I suggest anyone with small critters before purchasing medication, get a prescription and shop around. I didn't know you could get prescriptions. Or, look it up before buying. Looked it up to see exactly what was in it. Found the medication $12.-15.00. Learned my lesson the hard way. She is just a piggy, but I had to find out. Still do not know if that is the issue. I am sure they are better with cats and dogs than small critters. Read Less

First time there and it felt like home. We had moved from Brampton and are extremely lucky and happy to have found ferris lane animal hospital. Thank you for being amazing we have found our place. Great job! Read Less

We have been dealing with F.L.A.H for many years on &off. Through the course of the last 20& yrs w our Yorkies. I've been up in the air a few times w there services? But my HATS off to the staff & Dr Dave McLean! Our last month w our older yorkie has been hell! Not to the fault of anyone! But went in to get his shoots, to be broad in a kennel. He came out w a very bad reaction. Developed a very severe case of kennel cough! Anyways Big Thanks to Dr Dave & Staff, for all their concern and care for Spencer!! Thanks again Dawn & Rob & SpencerRead Less

I just wanted to thank you for how quickly you took my Frankie in today. You made me feel much better with how you handled and diagnosed him. Even with how difficult/ vocal he was, you still said he was a joy. The doctor fond and saw things Emergency didn't. He's taking all his meds and hope to see him back to his usually self soon. Read Less

I couldn't help from feeling like the staff here would tell my family and I whatever it took to make more money when I overheard the female helping us telling another staff member different information from what I was being told. Read Less

Ferris Lane has been our vet for 21 years. We first met Dr. Julie when she started with Ferris Lane. She very quickly became our favourite Dr. She is very down to earth and explains everything to us in every day language. She is very knowledgeable and understands that our fur kids are our babies. All the people at Ferris Lane treat us like good friends. Love this place. Read Less

I cannot say enough about Dr Deroo. She has been our vet for the past 10 years. She gives you honest and reliable advice on dealing with your animals. When our cat was diagnosed with diabetes, she was sure to explain to us what to expect, how much we can expect to pay now and in the future. She was more than willing to take our calls when we were trying to get the cats blood sugar levels under control, and had no idea what was going on. I cannot imagine bringing my kitties to anyone else. Keep up the great work Dr. D! Read Less

We purchased two bearded dragons a few months ago. After a month, one started growing larger than the other and attacked the leg of the smaller one (we assume, and now have their own homes). His leg was slightly swollen and he wasn't using it well, although there were no tears on his scales. Two days later the ankle started turning dark, so we made an apt with the herp vet at this clinic. They asked how much it weighed. He weighed 7 grams. We brought him in to the clinic, she looked at him, pulled on his leg, squeezed it, and then stated he was too small to treat regardless of the problem. We were told the pain medicine would likely kill him. We were not told his leg would fall off. We were told to keep him comfortable. May I ask what kind of person would do such a thing? Knowing from the time we walked in that you couldn't treat it, but continue to aggravate the bothered area? Why? To cause pain we cannot manage? Or create infection to fester we cannot treat? That night following his visit his leg blew up like a clear balloon. I cried and just watched him in pain as we were told there was nothing that could be done. The infection spread. A few days later, his leg fell off. I woke up in the morning, and lost my mind. I called your clinic back and was told "ya, she said she expected that to happen" by the receptionist after speaking with the herp. Why wasn't I informed of this? This would have been vital information for me to seek another opinion. I was also told "she said its okay and his foot could grow back." At this point still in tears, I sought out Big Bay Animal clinic. They were kind, understanding and sympathetic, and most importantly, equipped with properly educated staff. They immediately took him in and treated him properly, and told us that he can be treated and healed and he will be okay. NO THANKS TO FERRIS LANE my lizard will be okay, however upon asking for a refund they felt it was unacceptable to do so. You didn't treat my lizard. In fact you denied my lizard treatment when he was entitled to it. Whether your staff were not educated enough to perform such tasks, or were just too lazy to dilute it down to his required strength, is really besides the point. The bottom line is : if I would have followed the advice of your staff my lizard would have likely died. He lost a leg that could have been saved had been properly treated by your staff on the first visit. Thank goodness I consulted someone else. Read Less

Excellent vet! I have many rats and brought several in to see Dr. Chi who was extremely knowledgeable and personable. The vet techs and front desk ladies are very cordial and accommodating. It is a little more expensive than my usual vet, but that is because they are a certified exotics vet, which means they have additional training and equipment specifically for small animals. Being that most of my rat-life I had been lucky enough to have an amazing general vet back in the US, I had not before had a need for an exotics vet. But I can definitely tell the difference after visiting Ferris Lane, so although you will pay a little bit more for an exotics vet, I would say it's worth it, especially if you have small animals. A+, I will definitely be going back! Couldn't be happier with the service and expertise. Read Less

Having just moved to Barrie a couple months ago, finding a job was my first priority. However, life throws you curve balls and my first order of business was securing a new vet for my 2 kitties. One, a 17 year old Siamese beauty, was ill and in stage 3 of 4 of kidney disease. Treatment worked for a couple months, then unfortunately this past April 23 we had to send her to heaven. She took a horrible turn for the worst...it was agonizing to watch. I want to thank profusely Dr. Erin for taking us in, and looking after Penny so beautifully. And for looking after me as I grieved my long time friend. Dr. Erin is the best...I will only be going to her...I have one kitty left that is 14 and I'm sure he will be happy with Dr. Erin, just as I am. She is amazing. So are the gals at the front desk...so understanding, so real, so delightful to deal with. In good times and bad. Thank you Ferris Lane. Now, can you help me find an Admin job in Barrie!? :) See you soon for Baby's check-up. Cindy SmithRead Less