Amazing staff, attentive, kind and knowledgeable. Django loves spending afternoons at the vet and being petted by all the staff... They are organized, prompt and always leave a pleasant experience whenever I stop by. HIGHLY recommend.. Read Less

This is the worst experience i ever had in an Animal hospital. They mentioned less amount over the phone and charged about 20% more than what they said without any additional service. they only think about money and money and money. they try to promote their pet food, insurance packages, trainings....... without even addressing current issues . but staff are friendly and kind. Read Less

Bracebridge Animal Hospital is an excellent hospital with a wonderful and caring team. We have been in Muskoka for many years and have been a client there after being clients at Centennial for a few years before that. We have received nothing but outstanding service every time we go through their doors, contrary to what we received at centennial where they do not even remember you or your pet after going many, many times.Contrary to the other posting here, we found when our one dog had cancer, the staff and doctors we extremely compassionate and guided us well, without a focus on money at all. I would suggest the other people that said otherwise are not even recognizing that it is completely reasonable, and in fact should be expected, that when they have never been to a vet hospital before that an examination and discussion with the doctor would occur. You cannot expect to just walk in and run tests at a hospital just because you said you other clinic wants it. That would be like walking into a dental office and saying clean my teeth because my dentist in my home town said I should have it done but I am not paying for your expertise or actual use of your hospital.Go in for yourself and see. When we first tried Bracebridge Animal Hospital we were treated as if we had already been clients for years. They gave us a tour of the entire hospital without any hesitation and introduced us to staff and doctors even though they were obviously busy  seeing other pets. And they were ALL wonderful!Now that we have been there for years, we often watch as they interact with other clients and pets coming in. They genuinely care more than any vet hospital we have ever been to. Read Less

Such great and caring service. I have only come here once with my kitten, because shortly after this visit I moved away for school, but it was one of the best vet visits I've had. My cat is unable to walk properly due to a neurological condition, and they really tried their best to make her feel as comfortable as possible. Highly recommend! Read Less

We have been taking our pets to the Bracebridge Animal Hospital for over 20 years. Dr. Melanie and Dr. Langley have cared for our dogs and cat with compassion and love. The entire staff is welcoming, caring and professional. They saved our last Lab's life when he was poisoned. Now our new Lab, Tiberius, has had some significant challenges in the first 16 weeks of his life and we are very pleased that Dr. Melanie and the entire staff are there to help. There are other good Vets in the area however we would not take our pets anywhere else. Thanks Bracebridge Animal Hospital. Read Less

Absolutely amazing service! We live in Markham but cottage in Bracebridge and have brought our dog here a few times now. Our dog is far calmer here, everyone was so warm and welcoming and the vet spent quality time going over our questions and concerns. Before we left the receptionist went over each medication and how to administer (I know this is standard) but she took the time to show tricks on how to give the medication to our dog. Never once were we pressured to spend more money which is a big change! The location is great, very clean atmosphere and no waiting. We felt so comfortable here and appreciate the hard work and service from the entire team! Thank you to the entire team for making us feel so welcome Read Less

Show me the money! This place is about money. I've had two very different experiences here. One through the ospca and one on my own. Purchasing an animal through the ospca was simple and was a reasonable package cost with everything included, shots, spay/neuter etc... All done through the vet. However, if you actually take an animal in off the street.... Look out. We went in for worm medicine.... That's it. So they sent us home with some medicine.... After trying to sell every shot imaginable. So they start of with the lowest dose. It didn't work. After research we come back in. They want to sell the lowest dose again (research recommend a higher dose if the first treatment failed). I ask for the next recommended dosage.... No we can't do that. The vet needs to look at her first. 86 dollars please. So I says to her, I says I says; no that's ok thanks, I would just like to get the second recommended dosage because the lower dosage didn't work, thank you. After this went back and forth for a while it came down to, I'll have to ask the doctor if I can do that... Ok... Walks out, and 15 seconds later comes back with the higher dose.... Several days later, no worms, happy animal. Anyhow, the long and the short if it is, you have to fight to say no to all the up-selling and then fight to get what you need because they won't sell it to you unless you give in to the up-selling, and then you have to threaten to leave and go elsewhere without buying anything and then deal with the condescending scowls because you won't buy everything that you could possibly inject into or stuff down your pets throat. OSPCA, lovely organizing. I will give extra to them because they do good work. Bracebridge animal hospital; if it was legal they would probably ask for your visa pin number and security code and then scowl because you didn't happily offer to authorize automatic withdrawals on top of it. Bah! Read Less

Thank you so very much for the care and compassion Dr Langley gave to our beauty lab Shadow.... and to both my husband and my self..... We loved the card you sent as well with her paw and nose print, I will cherish this forever. Cathy, Pete and our other two babe's Jewels and Roxy. Read Less

This was the only open vet clinic on a Saturday afternoon when I suspected my dogs had ingested something toxic. The entire experience was HORRIFIC. This place is all about the MONEY. I had to pay in ADVANCE before anyone ever looked at my dogs. Then I had to sign paperwork agreeing to pay more when/if required and did I pay! 72 hours later I had paid over $5000 and they asked for more. I am grateful my dogs survived and I would have happily paid $5000 to any vet to save them. HOWEVER, I will NEVER return to this place. If I had run out of money my dogs were DEAD. This place is about making money and not about animal care. Read Less

I have never had any vet that cared so much for me and my pet, I recently had to put my guinea pig down and I couldn't believe the support they gave me. They helped so much with my poor piggy and when it was time to say goodbye I knew he was in wonderful hands. Read Less

Brought my dog in with changing, serious symptoms, and terrified I would lose him. Not only did everyone do everything in their power to make him better, they contacted specialists, did research all weekend on their own time and called me to check on him during their time off. They also comforted us and didn't make us feel any obligation to spend more money. In fact they made it ok if we couldn't with their understanding. I firmly believe without their hard work, researching and collaborating with specialists we would have lost him. Thank you for saving our loyal and best friend :-) Read Less

We have an 11 year old golden retriever currently undergoing chemo at Guelph - The Ontario Veterinary College.  For the summer, we are largely up in Muskoka.  As part of her treatment, our dog requires regular CBC blood test - which is a simple test that determines her platelet count.  In Guelph, the test is $39.  We called Bracebridge Animal Hospital and asked to bring Stoli in for her test - along with a letter from Guelph stating that this was all that she needed (and noting she had a full check up at Guelph OVC on July 27, 2012).  First the test was $179 - and they would not do the test unless we also agreed to pay for a full physical examination - putting this test in the hundreds of dollars.  A pure cash grab for something so simple and so unnecessary.  I have heard similar comments from other clients of Bracebridge and Parry Sound Animal Hospital (same owners). Our answer, go to the veterinary hospital right down the street - the very wonderful Centennial Animal Hospital in Bracebridge where we walked in, had the tests and a quick check - and the results just two hours later for a grand total of $80 plus tax.  The math is simple.  But even more telling is that Bracebridge Animal Hospital was insisting on services that were not required, specifically asked to be omitted and were highly overpriced.  Centennial did exactly what the doctors at Guelph requested and as requested. My recommendation to anybody who asks or will hear - there are many fine veterinarians - but some are equally skilled at removing money from your wallet rather than the care of the animal first.  Bracebridge knew this was necessary for her chemo treatment and just, in my humble opinion, tried to extract money from us because of the circumstances.  Perhaps not - but, well, I have already outlined the math. Read Less