Brisdale Animal Hospital

Please read - My family and I had an awful experience with Dr. Deepa Saggar and her clinic. Our dog was misdiagnosed with cancer by the clinic. Dr. Deepa Saggar, with no blood exam results back, affirmed to my family three times on separate occasions that our dog had cancer and it had spread, and there was nothing we could do. This was devastating, causing an immense amount of mental and emotional distress for our family. After, when blood results returned and we confronted her about her unprofessionalism and malpractice, she denied ever affirming that our dog had cancer. After lying to us, she said if she said he "had cancer and it had spread and there was nothing we could do", then it was a mistake. My personal opinion is that you don't make a mistake three times. She is not a trustworthy doctor. Very disappointed, the clinic does not care about our furry friends or their families - their goal is to take advantage of families by misdiagnosing and encouraging costly tests. Read Less

We took our 5.5 month old Labrador there to get spayed on January 13th 2023 , our instructions were no food after 7pm on the 12th and no water in the morning . When we went to pick her up at 5:30 pm on the day of the surgery we were told no food until 8 pm . I tried feeding at 8 , 9 and 10 pm and she would take nothing . At 11 pm she ate 3 or 4 kibbles and threw up a couple cups of food that was not even digested . I called the next morning to inquire if they fed her at first it was no until I told them about her throwing up . Then the story went to oh she was crying so we let her out of the cage and she probably got into the resident cats food , and they continued to apologize. They need time after surgery to monitor but seem no one was monitoring my dog .We made a follow up appointment for January 20th and I brought all this up to the doctor and she flat out denied the dog got the food there even after telling her I’ve already been apologized to for this. Now the Doctor checks and tells me it’s healed but there is still fluid coming out had another follow up for January 23rd but on January 22nd decided to take to another Veterinarian for a second opinion and told it will heal but it’s just going to take longer . We should be taking the cone off now but advise to keep it on until February 3rd as it’s not healed . I failed my dog by not asking for a tour of this place before given them my business . People may read this and think I’m angry , I’m not but lesson learned . I’m just glad she’s still alive because food and anesthetic could be fatal. Read Less

Brisdale Animal Hospital staff are incompetent, lack empathy, and only wants your money My dog was recently diagnosed with a cancerous tumor on his butt cheek, and I was told that since it is not attached to any major organs, it could be surgically removed for $790. 1 week and 2 days later, I brought my dog in for bloodwork prior to surgery (cost $230), where my dog had his butt cheek shaved and I was told that the surgery would now cost $3,600, plus medication. After agreeing to this new cost, I brought my dog in for surgery 3 days later. After my dog was sedated and prepped for surgery, I received a call from the surgeon who advised that my dog requires extensive surgery that can only be performed by a Specialty Clinic. The cost would be anywhere from $8,000 to $10,000. After waiting 11 days for a call back from Brisdale, I was informed that my dog can be seen by the Specialty Clinic in 3 weeks, and the cost for the consultation would be anywhere from $150 to $250. I then pointed out that I don't have the money for this extensive surgery, and I requested a refund for the unnecessary bloodwork that was done. I was not made aware that there was a possibility the surgery might not be able to be performed by the surgeon at Brisdale, and that my dog may need to be referred to a Specialty Clinic for this procedure to take place. If I had been properly informed, I would’ve went directly to the Specialty Clinic in the first place. Brisdale said that the bloodwork service was done, as it was necessary for the surgery to take place, and that they cannot refund me for the service they provided. After writing a letter detailing the situation, they quickly called me back and offered a refund for the bloodwork. When I returned to Brisdale, they processed my refund accordingly. I then questioned why nobody asked how my dog was doing. Doesn't Brisdale care about my dog anymore? Since the day I picked up my dog from the surgery (which didn't take place), I didn't hear back from Brisdale for 11 days, and that was regarding the referral to the Specialty Clinic. They then called me back after I sent them a letter regarding the refund for the bloodwork. Then I spoke with Brisdale representatives when I went in to get my refund. I spoke with Brisdale 3 times since picking up my dog from the surgery, (where he was clearly still feeling the effects of being unnecessarily sedated), and it surprised me that nobody at Brisdale followed up to see how he was doing. After pointing out that Brisdale mistakenly advised that my dog was a candidate for surgery at their facility, and that they failed to follow up on the well-being of my dog, to my surprise, I was met with attitude from the representatives, rather than being apologetic for the oversight of the situation. This experience has shown that Brisdale Animal Hospital is clearly incompetent when dealing with situations like this, and that their staff lack empathy when pointing out mistakes they made. It seems to me that since they were referring me to a Specialty Clinic, and made a fair amount of money from this situation, they washed there hands of me and didn't care about my dog anymore. With so many animal hospitals available across the city, save yourself some heartache and take your pet somewhere else. Read Less