Brockville Animal Hospital

My wife and I absolutely love this care facility. They are kind, thoughtful and obviously enjoy their line of work. They have treated our animals extremely well and are always open to questions and concerns. Plus with their new app now open, you can actually receive money back after spending an amount with them. If you have a pet, take them here. Read Less

Where do I start!!! Wow !! What a seamless process . From the minute I called to inquire about getting our kitty cooper neutered I was thrilled . I knew right then ; we were in good hands. The lady who took the appointment ( Kim I think) was so pleasant and explained to me everything we needed to know. She was informative and did not pressure us into anything ; but gave us the option ( micro chipping and additional blood work). I really appreciated this! She was so pleasent to talk to. Dropped cooper off at 8:30 and he was out of there late afternoon. They sent us home with a recovery info letter, and explained how he did through the surgery ! They treat your animal like it's one of their own. If your still undecided what vet to choose; I hope my review helps you decide. For the record; we live in Ottawa. After searching for vets around here, nothing compared to the experience we just received at this vet. Thank you brockville animal hospital such amazing service. Definitely worth the drive ! Read Less

With the addition of a new member to our family, our feline friend soon needed a little basic surgery to make him sterile.  Being new to the area I called around to see who offers what services and at what prices. My first and my last call was to Brockville Animal Hospital and wait until you hear what happened next.  (who says I can’t have a teaser in my review?) The quote given to me by Brockville Animal Hospital was in line with other veterinary hospitals, but this is where the similarities end. They didn’t try and push unnecessary services, nor did they try and upsell at every turn.  This was a surprise compared to other veterinary hospitals, some of which required multiple visits.  Say again?  Multiple visits for what in my eyes is a routine procedure?  The kitty is getting neutered, not having open heart surgery.  It’s akin to getting an oil change, but to do that the dealer needs to wash your car, and rotate your tires.  Nonsense.  There was none of that here. So, after calling around even as far as Kingston, eventually my last call was to Brockville Animal Hospital to book the appointment. The hospital was easy to find and the staff was very friendly.  They explained the steps before the surgery and kept me informed on the progress, even sending a quick message to say the kitty was recovering well (with a picture). While the kitty was there they did notice ear mites and suggested treatment.  I was allowed to research the medication they recommended and they were very transparent throughout the entire process. They followed up on the recovery the next day, but I was unable to take the call so they left a message and followed through with a secondary call to make sure everything was well. A month later and they called to remind me that another dose of medication is due soon, and again because I was unavailable to take the call they left a message and followed up a couple of days later when they still haven’t heard back from me (can’t remember why, but it was a super hectic week for me with the holidays upon us). Kudos to Brockville Animal Hospital. They did everything right and we had a great experience (I asked the cat, he said “mreowr”). Would highly recommend Brockville Animal Hospital and will definitely be returning there for future needs, as they arise. Thank you! Read Less

Each and every one of my visits to the Brockville Animal Hospital has been amazing. I am blown away by the staff who go over and above with their service. How they care for my pets is beyond the call of duty -- they're so compassionate, loving, gentle, flexible, professional....and I can just keep going on. I also love how they're incredibly client-focused. I am always given options and recommendations, and I am supported with my decisions. I would like to spotlight Dr. Pegrum on her extraordinary care for my baby Cadbury (he's a bunny). Not only is she intensively thorough with his examinations and care, but she is the greatest for follow-up calls. She is beyond accommodating to our needs, and I am so grateful for her. Thank you to you all! You are a group of very special people, and you do a fantastic job. Read Less

Called in about two cats needing shots. Informed that I only have $150 a month extra that I can spend on this. Was given no prices and no options other then to apply for a "Medicard" credit card and have them pay it. I do not know if the issue was that I do not make enough additional funds each month to be allowed into the location or if this is just a push for the credit card. Horrible experience. Read Less

We had to say goodbye to our cat Jesse today, the staff here made a hard day much..much easier. Your kindness and compassion helped me feel much better about being there, and having to leave him behind. Thank you so much. Read Less

We are still mourning the passing of our beloved Simon. He passed with the loving assistance of the wonderful people at the Brockville animal Hospital. Throughout the years of his life, Simon enjoyed going to see all of the kind, caring folks at the vets, indeed, he would start to get excited when he realised that that was where he was going that day.When we realised that the cancer was not going to let him continue, the good doctor helped us see Simon to the end in a kind and gentle way, for which we are ever grateful. We would recommend these folks to anyone's loved furbabies... Read Less