Vca Canada Bay Cities Animal Hospital
Burlington, Ontario
General Info
VCA Canada Bay Cities Animal Hospital is a local Burlington destination for pet owners who want to ensure their cherished companions get the compassionate care they deserve. The practice provides services to animals in Canada, and the employees always ensure that the animals are welcomed and cared for. The services encompass Orthopedic Surgery, Grooming, Mobile Vet Services, Prescription Medications, Boarding, Wellness Plans, Ophthalmology, and Vaccinations. Whether it’s managing chronic conditions, conducting wellness exams, or providing urgent care, the clinic ensures that pets receive top-level attention. Many families turn to VCA Canada Bay Cities Animal Hospital for help throughout their pets’ lives, from everyday preventive care to highly precise operations. The veterinary team emphasizes the importance of the pet-owner bond during consultations. Community members often praise the tool for speaking the same language and producing consistent results. As new pet owners settle in the area and seek reputable veterinarians, Bay Cities Animal Hospital strives to establish a stronger presence within the Burlington community. It positively impacts the lives of domesticated animals and pet owners’ stability through proprietorship in terms of competent diagnosis and health plan implementation. People in Burlington and neighboring areas benefit from the facility’s commitment to excellence and compassion. The clinic's focus on quality care and integration with the local community reinforces its mission to provide excellence in animal health services. The clinic’s dedication to quality care and its close ties with the local community underscore its ongoing commitment to excellence. The clinic’s focus on quality care and its integration into the local community demonstrate its dedication to excellence. The clinic’s focus on quality care and integration into the community is a guarantee of continued service delivery to animal owners.
Services
Behavioral Counseling
Bloodwork
Boarding
Diagnostics
Emergency Care
Grooming
Internal Medicine
Microchipping
Mobile Vet Services
Ophthalmology
Orthopedic Surgery
Prescription Medications
Preventive Medicine
Surgery
Vaccinations
Wellness Exams
Wellness Plans
Reviews
Gail Simpson
23 Mar 2020
REPORT
A wonderful, warm, friendly, caring, professional medical haven for our pets. Dr. Krista Williams and all personnel were so loving and compassionate with my dear cat Harry. My calls were always retu...
A wonderful, warm, friendly, caring, professional medical haven for our pets. Dr. Krista Williams and all personnel were so loving and compassionate with my dear cat Harry. My calls were always returned and my queries patiently addressed. When Harry passed away I not only received a beautiful card from Dr. Williams expressing sympathy from all, but also a letter from OVC in response to a memorial donation made to them by Bay Cities. I am so grateful and touched by all their kindness and support.
S.M.
27 Jul 2019
REPORT
Dr. Williams, Sabrina, Sharon, and Alison were extremely caring, supportive and respectful with the passing of our dog. Their professionalism and sympathy were and are valued, not only on the day he d...
Dr. Williams, Sabrina, Sharon, and Alison were extremely caring, supportive and respectful with the passing of our dog. Their professionalism and sympathy were and are valued, not only on the day he died but during subsequent interactions (such as when picking up his urn and paw print). Thank you.
Mallory J.
30 Jan 2019
REPORT
Bay Cities was so amazing when our cat got sick recently. He had level 3 kidney failure and would never have quality of life again. He was only 11 years old so it was a very hard decision to have to p...
Bay Cities was so amazing when our cat got sick recently. He had level 3 kidney failure and would never have quality of life again. He was only 11 years old so it was a very hard decision to have to put him down. The vet and staff were honest and compassionate. They sent a beautiful card afterward as well, with forget me not seeds to plant in his memory. I was not expecting this at all. They really care about the animals and their owners. We chose to keep his ashes and get a paw print done. Both the urn and the ornament were beautiful.
Tristram Lett
11 Jun 2018
REPORT
Very caring vet services. Well organized.
Rianne Kendall
8 Jun 2018
REPORT
I’ve been going to this clinic for 3 years and was initially not very pleased with being over charged for unnecessary procedures and tests but decided to stay for the minimal things that I would need ...
I’ve been going to this clinic for 3 years and was initially not very pleased with being over charged for unnecessary procedures and tests but decided to stay for the minimal things that I would need to use them for. They only stopped ripping us off when they found out my husband wasn’t in fact a doctor.
One of my dogs ended up needing a referral to a dermatologist for a severe skin issue and that doctor has been managing him mainly for the last year. Tonight my dog needed immediate medication as per the specialist but due to the fact that I am in Burlington and the specialist working with my vet at this clinic is in Guelph had called in the prescription into this office like many other times before for my dogs immediate use.
Apparently their policies changed and they would not fill this order and help my very sick dog without an exam (aka money grab). My dog doesn’t need an exam he needs his medication. Medication that he’s been on for 3 years. The medication the lead vet here initially prescribed!
My vet isn’t in until next week and they expected me to let my dog suffer until next Wednesday so they could make a buck off an unnecessary appointment.
I’ve never been so angry and so sad at the same time. My poor dog is laying beside me crying and bleeding and these people only wanted to care if they got paid for an unnecessary exam on top of my prescribed medications.
I will never recommend this office and I will never step foot back there!
The fact that my dogs well being is 100% disregarded because I wouldn’t let them scam extra money out of me is absolutely heartbreaking. They are suppose to CARE for animals but they proved tonight they CARE about money more.
Don’t go here if you expect proper and ethical care for your fur babies.
Finn and I will be crying together until we can find a way to Guelph next week for his medications...
Danielle G
18 May 2018
REPORT
Since VCA have taken over this veterinarian clinic over-charges unnecessarily and is extremely judgemental towards pet owners. Do not recommend. Much better vet clinics out there.
Both my parents and...
Since VCA have taken over this veterinarian clinic over-charges unnecessarily and is extremely judgemental towards pet owners. Do not recommend. Much better vet clinics out there.
Both my parents and I have taken our pets to other clinics for better service, better care and better value.
Dawna Richardson
12 May 2018
REPORT
The Staff is Fantastic....they've taken wonderful care of my Furbabies and ourselves when times have been hard. They're like Family....Thank You alllllll💞
Lisa Pilgrim
10 Apr 2018
REPORT
Dr Mason was so good with my kittens - put them right at ease!
Shelley Leahy
5 Apr 2018
REPORT
Good group of technicians and veterinarian doctors. Moving towards self-assist/service or you can always speak with someone.
Lynda O.
20 Nov 2017
REPORT
Love the staff at Bay Cities Animal Hospital from the friendly staff at the front to the fantastic Dr. Danika Newmann. Dr. Newmann truly cares about my dog. Ginger is super comfortable with her. Dr....
Love the staff at Bay Cities Animal Hospital from the friendly staff at the front to the fantastic Dr. Danika Newmann. Dr. Newmann truly cares about my dog. Ginger is super comfortable with her. Dr. Newmann is knowledgeable, caring and pro-active. She's very consultative. I never feel like there's a sales pitch, it's truly what's in the best interest of Ginger. Options and suggestions were given based on the lifestyle of my dog. I really appreciate having a trusted professional to bring my dog to. Ginger needed her annual shots and she looks forward to the liver treats and a new stuffy when she leaves :)Thank you Dr. Newmann and staff for caring!
R Kuch
9 Sep 2017
REPORT
We have been going there with our two dogs for a few years now, and we will no longer be going back. Recently took our ONE year old dog in because of an inflamed paw, and the doctor on call looked at ...
We have been going there with our two dogs for a few years now, and we will no longer be going back. Recently took our ONE year old dog in because of an inflamed paw, and the doctor on call looked at it for less than 5 seconds and told us it was CANCER. Then she gave us a quote for over $600 to biopsy it. We have had a few big issues there and have overlooked them because of some of the nice doctors, but this visit was over the top. It is VERY clear they use FEAR to scare innocent pet owners into doing unnecessary procedures and vaccines. I am sad to say they are ALL about the money, and we will no longer be going back.
Ejixa Ejixovna
23 Aug 2017
REPORT
The staff are great, very knowledgeable vets. Had to pay $500 just for some shots and blood test, but can't complain it is expensive everywhere. They did follow up and call me to make sure my pet was ...
The staff are great, very knowledgeable vets. Had to pay $500 just for some shots and blood test, but can't complain it is expensive everywhere. They did follow up and call me to make sure my pet was well after.
Charyl Brooker
4 May 2017
REPORT
We have always had very positive experiences at this clinic. The staff are very friendly and the vets are knowledgeable and caring. Yes going to the vet is expensive but that is the cost of owning a p...
We have always had very positive experiences at this clinic. The staff are very friendly and the vets are knowledgeable and caring. Yes going to the vet is expensive but that is the cost of owning a pet. No complaints!
Denise Belanger
10 Mar 2017
REPORT
I recently lost one of my cats due to old age a couple of weeks ago, and had to bring my other 2 cats in to get their shots. Upon arriving, I was greeted by a vet tech who said she wanted to take my...
I recently lost one of my cats due to old age a couple of weeks ago, and had to bring my other 2 cats in to get their shots. Upon arriving, I was greeted by a vet tech who said she wanted to take my cats in one at a time in the back to get checked over, and be given their shot. I stated I wanted to be with both while they were being examined, and given their needle. I have always been with my pets when a doctor comes in to greet my cats. The technician then went in to the back where she then came back out and advised this is not their policy. Are you kidding me??? My cats were not having surgery for Pete's sake. I am extremely upset for wasting my time off work, gas, not to mention the stress on my cat's. This will be the last time I bring any of my pet's to Bay Cities Animal Hospital.
I too studied to be a vet tech many years ago, and I have never seen poor service such as this.
Kim Bell
22 Feb 2017
REPORT
We have used this clinic for 12 years now. They are outstanding! We are never made to feel like we are taking up too much time when we ask a lot of questions, and medical advise /care instructions ...
We have used this clinic for 12 years now. They are outstanding! We are never made to feel like we are taking up too much time when we ask a lot of questions, and medical advise /care instructions are thoroughly explained. Doctors are aware of cost concerns and provide different options at different price points with pros and cons. I always feel well educated when making a decision for my pets care.
Patti Moorcroft-Tasker
16 Feb 2017
REPORT
The very best staff at Bay Cities! Always warm and welcoming when we visit. I've been a client for 30+ years. All my pets have always been treated with respect and compassion each and every time....
The very best staff at Bay Cities! Always warm and welcoming when we visit. I've been a client for 30+ years. All my pets have always been treated with respect and compassion each and every time. I could not trust taking my pets to any other facility. Why would I when this is the very best animal hospital in Burlington!
Hayley Tetley
30 Dec 2016
REPORT
Bay Cities was able to squeeze my dog in over the holidays when all other surrounding vets were closed. I was extremely impressed with the care and compassion they showed for my dog, Chopper. Dr. Gold...
Bay Cities was able to squeeze my dog in over the holidays when all other surrounding vets were closed. I was extremely impressed with the care and compassion they showed for my dog, Chopper. Dr. Golding was very gentle with her and very patient, knowledgeable and understanding with all the questions I asked. Within 24 hours they had our bloodwork results back and forwarded them to my normal veterinarian, and even called me to check in on Chopper. Thank you for the wonderful care you gave her.
Kathryn Macfarlane
18 Dec 2016
REPORT
Wouldn't let anyone else look after my cat (Bud). Everyone was concerned and caring...Thank you to the whole staff.
Robert Pevere
7 Dec 2016
REPORT
We take our cat, Chance, there for regular checkups and nail trims. The staff is wonderful. Friendly and very professional. They are always able to see Chance whenever we call.
Don Edwards
15 Oct 2016
REPORT
ATTENTION FRIENDS IN THE BURLINGTON AREA!
Rachel Ewen
15 Sep 2016
REPORT
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has neve...
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has never pushed for unnecessary treatments. I grew up on a farm and have worked with animals and a lot of different vets over my lifetime and we are so happy with our choice to go with Bay Cities. Our whole family have had such a positive experience there that our daughter wants to be a Vet when she grows up. :)
Ewen Family
15 Sep 2016
REPORT
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has neve...
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has never pushed for unnecessary treatments. I grew up on a farm and have worked with animals and a lot of different vets over my lifetime and we are so happy with our choice to go with Bay Cities. Our whole family have had such a positive experience there that our daughter wants to be a Vet when she grows up. :)
Brigitte Aston
8 Sep 2016
REPORT
I have been taking my dog and cats to Bay Cities for the past 13 years. I have been more than satisfied with the level of knowledge and treatment towards my beloved pets. Their staff is kind and cl...
I have been taking my dog and cats to Bay Cities for the past 13 years. I have been more than satisfied with the level of knowledge and treatment towards my beloved pets. Their staff is kind and clearly all animal lovers. Not sure what the negative reviews are all about as my experience has been nothing but satisfactory.
Martin Walsh
4 Aug 2016
REPORT
This place is awful. It's painfully obvious that this business is owned by a conglomerate in another province and that there is no one at Bay Cities who truly cares whether the business succeeds. I ...
This place is awful. It's painfully obvious that this business is owned by a conglomerate in another province and that there is no one at Bay Cities who truly cares whether the business succeeds. I have been taking my dogs there for only a few months and they have messed up food and medication orders twice so badly that my dog once again has to go without her proper food. They use an antiquated system of jotting down the name of the caller (incorrectly) in a binder and the food being ordered without any indication of size, type, etc. and then call to say it's in but it's either not there because they forgot to place the order or they ordered the wrong food. They also make no recommendations as to which foods are right for my pets, saying only that "there are so many types of food out there". Why exactly am I going to a vet for this advice? They have been making excuses that the previous owners all retired and that they are still in transition after selling to the out-of-province company but it has actually been well over a year since the sale took place. Look for a privately owned veterinary office!!!!
Tamera Tychansky
3 Aug 2016
REPORT
This clinic refused to listen to me when I brought in a kitten with what I suspected was FIP disease. They were condescending and laughed it off when I requested that tests for FIP be done. I had to t...
This clinic refused to listen to me when I brought in a kitten with what I suspected was FIP disease. They were condescending and laughed it off when I requested that tests for FIP be done. I had to take the sick kitten to another vet who did the tests needed after I asked and in turn diagnosed the kitten with the FIP disease I knew the kitten had. The kitten passed a week later. I'll never trust these people with my family members again.
Matt Specht
8 Jun 2016
REPORT
I am new client to Bay Cities Animal Hospital and have been very happy with the service my pets and I have received. We are warmly greeted when we come for a visit and the follow up from the doctor is...
I am new client to Bay Cities Animal Hospital and have been very happy with the service my pets and I have received. We are warmly greeted when we come for a visit and the follow up from the doctor is great! Thank you for giving me the peace of mind that my pets are in great care!
Miss Fitz
9 May 2016
REPORT
We've been taking our dog to Bay Cities for almost six years. They are always professional and professionally dressed. The clinic is clean. The vets are knowledgeable, professional and empathetic. ...
We've been taking our dog to Bay Cities for almost six years. They are always professional and professionally dressed. The clinic is clean. The vets are knowledgeable, professional and empathetic. We have had to visit another clinic in Burlington, twice, on an emergency basis; in contrast the staff are slovenly and unprofessional. The clinic is dirty, unorganized and it smells. The vets are oddly cold toward animals. I don't care if they are slightly cheaper. Bay Cities is worth every penny.
Wendy Rae
31 Dec 2015
REPORT
Dear Dr. Alison Hamilton and Dr. Danika Neumann, It is with sincere gratitude that I thank you and your staff for all you did for our beloved Scruffles. I could not have asked for a more attentive and...
Dear Dr. Alison Hamilton and Dr. Danika Neumann, It is with sincere gratitude that I thank you and your staff for all you did for our beloved Scruffles. I could not have asked for a more attentive and thorough team. You left no stone unturned and always put the well being of our dog ahead of everything. I so appreciated your efforts and the time and attention you gave to my concerns and her needs. Saying goodbye to a pet is never easy, but today my daughter and I are able to focus on our loss with acceptance and closure. We will always miss our Scruffles but we have peace and serenity. Dogs teach us about love, through her illness I witnessed a great deal of human kindness and compassion and I will always be grateful for all that you have done. Sincerely, Wendy Rae
Linda Shaver
17 Oct 2015
REPORT
We have been taking our pets to Bay Cities for 14 years and have received excellent care. Our pets are now under the care of Dr. Hamilton who is excellent .We also received very compasionate care from...
We have been taking our pets to Bay Cities for 14 years and have received excellent care. Our pets are now under the care of Dr. Hamilton who is excellent .We also received very compasionate care from Dr. Todd and Lisa when we had to have our little dog euthanized a few weeks ago. Thank-you to everyone at Bay Cities.
Kat M.
25 Mar 2015
REPORT
this clinic is really expensive. Everytime I go in for blood work for my dog and 2 cats it's always a different price, even when I say I want the same work done as last time. Its like they charge what...
this clinic is really expensive. Everytime I go in for blood work for my dog and 2 cats it's always a different price, even when I say I want the same work done as last time. Its like they charge whatever they want because obviously a client isn't going to know exactly what they are charging for. There have been a couple times when I come in for my appointment and am left waiting for a good 20-30 minutes to be seen, and no one gives me any updates about why they are running late or how long it will be. The staff at the front pretty much ignore you until it's time to pay. the only reason I'm giving it 3 stars is because I've been through several vets in burlington and this is the "best" one I've come across.
Rod Mehlenbacher
31 Aug 2014
REPORT
bay cities animal hospital is the best I have seen my dad took all the animals cats dogs hamster for many years the last dog he had Barry Burtis went out and did everything to saver her witch he did ...
bay cities animal hospital is the best I have seen my dad took all the animals cats dogs hamster for many years the last dog he had Barry Burtis went out and did everything to saver her witch he did in the end she had to be put down but my dad got a few more years out of her my dad past away but 2 years later Tasha had to be put down and like my dad said he is the best and no animal would only go to see him and his people thank you bay cities
Krystal Towns
4 Jan 2014
REPORT
Bay Cities has been so wonderful in the car that we have received for both of our dogs and when we lost them. There are so considerate and compassionate when dealing with the death process. Thank you ...
Bay Cities has been so wonderful in the car that we have received for both of our dogs and when we lost them. There are so considerate and compassionate when dealing with the death process. Thank you so much Bay Cities for all of your care!
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FAQs
Where is Vca Canada Bay Cities Animal Hospital located?
Vca Canada Bay Cities Animal Hospital is located at 3001 New St, Burlington, Ontario L7R 1K3. It's easily accessible to pet owners in the Burlington area and surrounding communities.
What time does Vca Canada Bay Cities Animal Hospital open and close each day?
Vca Canada Bay Cities Animal Hospital is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 18:00 PM, Friday 08:00 AM - 18:00 PM. On Saturdays, it's open 08:00 AM to 16:00 PM. They are closed on Sundays.
Is Vca Canada Bay Cities Animal Hospital open on Saturdays?
Yes, Vca Canada Bay Cities Animal Hospital is open on Saturdays. Their Saturday hours are 08:00AM to 16:00 PM.
Is Vca Canada Bay Cities Animal Hospital open on Sundays?
No, Vca Canada Bay Cities Animal Hospital is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Vca Canada Bay Cities Animal Hospital?
You can book an appointment online with Vca Canada Bay Cities Animal Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Vca Canada Bay Cities Animal Hospital offer?
Vca Canada Bay Cities Animal Hospital in Burlington offers a range of veterinary services, including Behavioral Counseling, Bloodwork, Boarding, Diagnostics, Emergency Care. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Vca Canada Bay Cities Animal Hospital offer vaccinations for pets?
Yes, Vca Canada Bay Cities Animal Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Burlington clinic.
Can I get my pet groomed at Vca Canada Bay Cities Animal Hospital?
Vca Canada Bay Cities Animal Hospital does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Burlington.
Does Vca Canada Bay Cities Animal Hospital provide boarding or kennel services?
Yes, Vca Canada Bay Cities Animal Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Vca Canada Bay Cities Animal Hospital?
Vca Canada Bay Cities Animal Hospital provides spaying and neutering services for pets. Their veterinary team in Burlington has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Vca Canada Bay Cities Animal Hospital microchip my pet?
Yes, Vca Canada Bay Cities Animal Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
Business Hours
Monday
Mon
8:00 AM – 6:00 PM
Tuesday
Tue
8:00 AM – 6:00 PM
Wednesday
Wed
8:00 AM – 6:00 PM
Thursday
Thu
8:00 AM – 6:00 PM
Friday
Fri
8:00 AM – 6:00 PM
Saturday
Sat
8:00 AM – 4:00 PM
Popular Hours
6a
12p
6p
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Closed on {{popularHourDay.text}}
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Vca Canada Bay Cities Animal Hospital
Burlington, Ontario
3001 New St
Burlington Ontario L7R 1K3
General Info
VCA Canada Bay Cities Animal Hospital is a local Burlington destination for pet owners who want to ensure their cherished companions get the compassionate care they deserve. The practice provides services to animals in Canada, and the employees always ensure that the animals are welcomed and cared for. The services encompass Orthopedic Surgery, Grooming, Mobile Vet Services, Prescription Medications, Boarding, Wellness Plans, Ophthalmology, and Vaccinations. Whether it’s managing chronic conditions, conducting wellness exams, or providing urgent care, the clinic ensures that pets receive top-level attention. Many families turn to VCA Canada Bay Cities Animal Hospital for help throughout their pets’ lives, from everyday preventive care to highly precise operations. The veterinary team emphasizes the importance of the pet-owner bond during consultations. Community members often praise the tool for speaking the same language and producing consistent results. As new pet owners settle in the area and seek reputable veterinarians, Bay Cities Animal Hospital strives to establish a stronger presence within the Burlington community. It positively impacts the lives of domesticated animals and pet owners’ stability through proprietorship in terms of competent diagnosis and health plan implementation. People in Burlington and neighboring areas benefit from the facility’s commitment to excellence and compassion. The clinic's focus on quality care and integration with the local community reinforces its mission to provide excellence in animal health services. The clinic’s dedication to quality care and its close ties with the local community underscore its ongoing commitment to excellence. The clinic’s focus on quality care and its integration into the local community demonstrate its dedication to excellence. The clinic’s focus on quality care and integration into the community is a guarantee of continued service delivery to animal owners.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-18:00PM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-16:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Behavioral Counseling
Bloodwork
Boarding
Diagnostics
Emergency Care
Grooming
Internal Medicine
Microchipping
Mobile Vet Services
Ophthalmology
Orthopedic Surgery
Prescription Medications
Preventive Medicine
Surgery
Vaccinations
Wellness Exams
Wellness Plans
Reviews
Gail Simpson
23 Mar 2020
A wonderful, warm, friendly, caring, professional medical haven for our pets. Dr. Krista Williams and all personnel were so loving and compassionate with my dear cat Harry. My calls were always retu...
A wonderful, warm, friendly, caring, professional medical haven for our pets. Dr. Krista Williams and all personnel were so loving and compassionate with my dear cat Harry. My calls were always returned and my queries patiently addressed. When Harry passed away I not only received a beautiful card from Dr. Williams expressing sympathy from all, but also a letter from OVC in response to a memorial donation made to them by Bay Cities. I am so grateful and touched by all their kindness and support.
S.M.
27 Jul 2019
Dr. Williams, Sabrina, Sharon, and Alison were extremely caring, supportive and respectful with the passing of our dog. Their professionalism and sympathy were and are valued, not only on the day he d...
Dr. Williams, Sabrina, Sharon, and Alison were extremely caring, supportive and respectful with the passing of our dog. Their professionalism and sympathy were and are valued, not only on the day he died but during subsequent interactions (such as when picking up his urn and paw print). Thank you.
Mallory J.
30 Jan 2019
Bay Cities was so amazing when our cat got sick recently. He had level 3 kidney failure and would never have quality of life again. He was only 11 years old so it was a very hard decision to have to p...
Bay Cities was so amazing when our cat got sick recently. He had level 3 kidney failure and would never have quality of life again. He was only 11 years old so it was a very hard decision to have to put him down. The vet and staff were honest and compassionate. They sent a beautiful card afterward as well, with forget me not seeds to plant in his memory. I was not expecting this at all. They really care about the animals and their owners. We chose to keep his ashes and get a paw print done. Both the urn and the ornament were beautiful.
Tristram Lett
11 Jun 2018
Very caring vet services. Well organized.
Rianne Kendall
8 Jun 2018
I’ve been going to this clinic for 3 years and was initially not very pleased with being over charged for unnecessary procedures and tests but decided to stay for the minimal things that I would need ...
I’ve been going to this clinic for 3 years and was initially not very pleased with being over charged for unnecessary procedures and tests but decided to stay for the minimal things that I would need to use them for. They only stopped ripping us off when they found out my husband wasn’t in fact a doctor.
One of my dogs ended up needing a referral to a dermatologist for a severe skin issue and that doctor has been managing him mainly for the last year. Tonight my dog needed immediate medication as per the specialist but due to the fact that I am in Burlington and the specialist working with my vet at this clinic is in Guelph had called in the prescription into this office like many other times before for my dogs immediate use.
Apparently their policies changed and they would not fill this order and help my very sick dog without an exam (aka money grab). My dog doesn’t need an exam he needs his medication. Medication that he’s been on for 3 years. The medication the lead vet here initially prescribed!
My vet isn’t in until next week and they expected me to let my dog suffer until next Wednesday so they could make a buck off an unnecessary appointment.
I’ve never been so angry and so sad at the same time. My poor dog is laying beside me crying and bleeding and these people only wanted to care if they got paid for an unnecessary exam on top of my prescribed medications.
I will never recommend this office and I will never step foot back there!
The fact that my dogs well being is 100% disregarded because I wouldn’t let them scam extra money out of me is absolutely heartbreaking. They are suppose to CARE for animals but they proved tonight they CARE about money more.
Don’t go here if you expect proper and ethical care for your fur babies.
Finn and I will be crying together until we can find a way to Guelph next week for his medications...
Danielle G
18 May 2018
Since VCA have taken over this veterinarian clinic over-charges unnecessarily and is extremely judgemental towards pet owners. Do not recommend. Much better vet clinics out there.
Both my parents and...
Since VCA have taken over this veterinarian clinic over-charges unnecessarily and is extremely judgemental towards pet owners. Do not recommend. Much better vet clinics out there.
Both my parents and I have taken our pets to other clinics for better service, better care and better value.
Dawna Richardson
12 May 2018
The Staff is Fantastic....they've taken wonderful care of my Furbabies and ourselves when times have been hard. They're like Family....Thank You alllllll💞
Lisa Pilgrim
10 Apr 2018
Dr Mason was so good with my kittens - put them right at ease!
Shelley Leahy
5 Apr 2018
Good group of technicians and veterinarian doctors. Moving towards self-assist/service or you can always speak with someone.
Lynda O.
20 Nov 2017
Love the staff at Bay Cities Animal Hospital from the friendly staff at the front to the fantastic Dr. Danika Newmann. Dr. Newmann truly cares about my dog. Ginger is super comfortable with her. Dr....
Love the staff at Bay Cities Animal Hospital from the friendly staff at the front to the fantastic Dr. Danika Newmann. Dr. Newmann truly cares about my dog. Ginger is super comfortable with her. Dr. Newmann is knowledgeable, caring and pro-active. She's very consultative. I never feel like there's a sales pitch, it's truly what's in the best interest of Ginger. Options and suggestions were given based on the lifestyle of my dog. I really appreciate having a trusted professional to bring my dog to. Ginger needed her annual shots and she looks forward to the liver treats and a new stuffy when she leaves :)Thank you Dr. Newmann and staff for caring!
R Kuch
9 Sep 2017
We have been going there with our two dogs for a few years now, and we will no longer be going back. Recently took our ONE year old dog in because of an inflamed paw, and the doctor on call looked at ...
We have been going there with our two dogs for a few years now, and we will no longer be going back. Recently took our ONE year old dog in because of an inflamed paw, and the doctor on call looked at it for less than 5 seconds and told us it was CANCER. Then she gave us a quote for over $600 to biopsy it. We have had a few big issues there and have overlooked them because of some of the nice doctors, but this visit was over the top. It is VERY clear they use FEAR to scare innocent pet owners into doing unnecessary procedures and vaccines. I am sad to say they are ALL about the money, and we will no longer be going back.
Ejixa Ejixovna
23 Aug 2017
The staff are great, very knowledgeable vets. Had to pay $500 just for some shots and blood test, but can't complain it is expensive everywhere. They did follow up and call me to make sure my pet was ...
The staff are great, very knowledgeable vets. Had to pay $500 just for some shots and blood test, but can't complain it is expensive everywhere. They did follow up and call me to make sure my pet was well after.
Charyl Brooker
4 May 2017
We have always had very positive experiences at this clinic. The staff are very friendly and the vets are knowledgeable and caring. Yes going to the vet is expensive but that is the cost of owning a p...
We have always had very positive experiences at this clinic. The staff are very friendly and the vets are knowledgeable and caring. Yes going to the vet is expensive but that is the cost of owning a pet. No complaints!
Denise Belanger
10 Mar 2017
I recently lost one of my cats due to old age a couple of weeks ago, and had to bring my other 2 cats in to get their shots. Upon arriving, I was greeted by a vet tech who said she wanted to take my...
I recently lost one of my cats due to old age a couple of weeks ago, and had to bring my other 2 cats in to get their shots. Upon arriving, I was greeted by a vet tech who said she wanted to take my cats in one at a time in the back to get checked over, and be given their shot. I stated I wanted to be with both while they were being examined, and given their needle. I have always been with my pets when a doctor comes in to greet my cats. The technician then went in to the back where she then came back out and advised this is not their policy. Are you kidding me??? My cats were not having surgery for Pete's sake. I am extremely upset for wasting my time off work, gas, not to mention the stress on my cat's. This will be the last time I bring any of my pet's to Bay Cities Animal Hospital.
I too studied to be a vet tech many years ago, and I have never seen poor service such as this.
Kim Bell
22 Feb 2017
We have used this clinic for 12 years now. They are outstanding! We are never made to feel like we are taking up too much time when we ask a lot of questions, and medical advise /care instructions ...
We have used this clinic for 12 years now. They are outstanding! We are never made to feel like we are taking up too much time when we ask a lot of questions, and medical advise /care instructions are thoroughly explained. Doctors are aware of cost concerns and provide different options at different price points with pros and cons. I always feel well educated when making a decision for my pets care.
Patti Moorcroft-Tasker
16 Feb 2017
The very best staff at Bay Cities! Always warm and welcoming when we visit. I've been a client for 30+ years. All my pets have always been treated with respect and compassion each and every time....
The very best staff at Bay Cities! Always warm and welcoming when we visit. I've been a client for 30+ years. All my pets have always been treated with respect and compassion each and every time. I could not trust taking my pets to any other facility. Why would I when this is the very best animal hospital in Burlington!
Hayley Tetley
30 Dec 2016
Bay Cities was able to squeeze my dog in over the holidays when all other surrounding vets were closed. I was extremely impressed with the care and compassion they showed for my dog, Chopper. Dr. Gold...
Bay Cities was able to squeeze my dog in over the holidays when all other surrounding vets were closed. I was extremely impressed with the care and compassion they showed for my dog, Chopper. Dr. Golding was very gentle with her and very patient, knowledgeable and understanding with all the questions I asked. Within 24 hours they had our bloodwork results back and forwarded them to my normal veterinarian, and even called me to check in on Chopper. Thank you for the wonderful care you gave her.
Kathryn Macfarlane
18 Dec 2016
Wouldn't let anyone else look after my cat (Bud). Everyone was concerned and caring...Thank you to the whole staff.
Robert Pevere
7 Dec 2016
We take our cat, Chance, there for regular checkups and nail trims. The staff is wonderful. Friendly and very professional. They are always able to see Chance whenever we call.
Don Edwards
15 Oct 2016
ATTENTION FRIENDS IN THE BURLINGTON AREA!
Rachel Ewen
15 Sep 2016
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has neve...
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has never pushed for unnecessary treatments. I grew up on a farm and have worked with animals and a lot of different vets over my lifetime and we are so happy with our choice to go with Bay Cities. Our whole family have had such a positive experience there that our daughter wants to be a Vet when she grows up. :)
Ewen Family
15 Sep 2016
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has neve...
I was very sad to see all the negative reviews here and wanted to share how much we LOVE Dr.Gallant. Sue is such a wonderful and caring Vet, she has always been upfront and honest with us and has never pushed for unnecessary treatments. I grew up on a farm and have worked with animals and a lot of different vets over my lifetime and we are so happy with our choice to go with Bay Cities. Our whole family have had such a positive experience there that our daughter wants to be a Vet when she grows up. :)
Brigitte Aston
8 Sep 2016
I have been taking my dog and cats to Bay Cities for the past 13 years. I have been more than satisfied with the level of knowledge and treatment towards my beloved pets. Their staff is kind and cl...
I have been taking my dog and cats to Bay Cities for the past 13 years. I have been more than satisfied with the level of knowledge and treatment towards my beloved pets. Their staff is kind and clearly all animal lovers. Not sure what the negative reviews are all about as my experience has been nothing but satisfactory.
Martin Walsh
4 Aug 2016
This place is awful. It's painfully obvious that this business is owned by a conglomerate in another province and that there is no one at Bay Cities who truly cares whether the business succeeds. I ...
This place is awful. It's painfully obvious that this business is owned by a conglomerate in another province and that there is no one at Bay Cities who truly cares whether the business succeeds. I have been taking my dogs there for only a few months and they have messed up food and medication orders twice so badly that my dog once again has to go without her proper food. They use an antiquated system of jotting down the name of the caller (incorrectly) in a binder and the food being ordered without any indication of size, type, etc. and then call to say it's in but it's either not there because they forgot to place the order or they ordered the wrong food. They also make no recommendations as to which foods are right for my pets, saying only that "there are so many types of food out there". Why exactly am I going to a vet for this advice? They have been making excuses that the previous owners all retired and that they are still in transition after selling to the out-of-province company but it has actually been well over a year since the sale took place. Look for a privately owned veterinary office!!!!
Tamera Tychansky
3 Aug 2016
This clinic refused to listen to me when I brought in a kitten with what I suspected was FIP disease. They were condescending and laughed it off when I requested that tests for FIP be done. I had to t...
This clinic refused to listen to me when I brought in a kitten with what I suspected was FIP disease. They were condescending and laughed it off when I requested that tests for FIP be done. I had to take the sick kitten to another vet who did the tests needed after I asked and in turn diagnosed the kitten with the FIP disease I knew the kitten had. The kitten passed a week later. I'll never trust these people with my family members again.
Matt Specht
8 Jun 2016
I am new client to Bay Cities Animal Hospital and have been very happy with the service my pets and I have received. We are warmly greeted when we come for a visit and the follow up from the doctor is...
I am new client to Bay Cities Animal Hospital and have been very happy with the service my pets and I have received. We are warmly greeted when we come for a visit and the follow up from the doctor is great! Thank you for giving me the peace of mind that my pets are in great care!
Miss Fitz
9 May 2016
We've been taking our dog to Bay Cities for almost six years. They are always professional and professionally dressed. The clinic is clean. The vets are knowledgeable, professional and empathetic. ...
We've been taking our dog to Bay Cities for almost six years. They are always professional and professionally dressed. The clinic is clean. The vets are knowledgeable, professional and empathetic. We have had to visit another clinic in Burlington, twice, on an emergency basis; in contrast the staff are slovenly and unprofessional. The clinic is dirty, unorganized and it smells. The vets are oddly cold toward animals. I don't care if they are slightly cheaper. Bay Cities is worth every penny.
Wendy Rae
31 Dec 2015
Dear Dr. Alison Hamilton and Dr. Danika Neumann, It is with sincere gratitude that I thank you and your staff for all you did for our beloved Scruffles. I could not have asked for a more attentive and...
Dear Dr. Alison Hamilton and Dr. Danika Neumann, It is with sincere gratitude that I thank you and your staff for all you did for our beloved Scruffles. I could not have asked for a more attentive and thorough team. You left no stone unturned and always put the well being of our dog ahead of everything. I so appreciated your efforts and the time and attention you gave to my concerns and her needs. Saying goodbye to a pet is never easy, but today my daughter and I are able to focus on our loss with acceptance and closure. We will always miss our Scruffles but we have peace and serenity. Dogs teach us about love, through her illness I witnessed a great deal of human kindness and compassion and I will always be grateful for all that you have done. Sincerely, Wendy Rae
Linda Shaver
17 Oct 2015
We have been taking our pets to Bay Cities for 14 years and have received excellent care. Our pets are now under the care of Dr. Hamilton who is excellent .We also received very compasionate care from...
We have been taking our pets to Bay Cities for 14 years and have received excellent care. Our pets are now under the care of Dr. Hamilton who is excellent .We also received very compasionate care from Dr. Todd and Lisa when we had to have our little dog euthanized a few weeks ago. Thank-you to everyone at Bay Cities.
Kat M.
25 Mar 2015
this clinic is really expensive. Everytime I go in for blood work for my dog and 2 cats it's always a different price, even when I say I want the same work done as last time. Its like they charge what...
this clinic is really expensive. Everytime I go in for blood work for my dog and 2 cats it's always a different price, even when I say I want the same work done as last time. Its like they charge whatever they want because obviously a client isn't going to know exactly what they are charging for. There have been a couple times when I come in for my appointment and am left waiting for a good 20-30 minutes to be seen, and no one gives me any updates about why they are running late or how long it will be. The staff at the front pretty much ignore you until it's time to pay. the only reason I'm giving it 3 stars is because I've been through several vets in burlington and this is the "best" one I've come across.
Rod Mehlenbacher
31 Aug 2014
bay cities animal hospital is the best I have seen my dad took all the animals cats dogs hamster for many years the last dog he had Barry Burtis went out and did everything to saver her witch he did ...
bay cities animal hospital is the best I have seen my dad took all the animals cats dogs hamster for many years the last dog he had Barry Burtis went out and did everything to saver her witch he did in the end she had to be put down but my dad got a few more years out of her my dad past away but 2 years later Tasha had to be put down and like my dad said he is the best and no animal would only go to see him and his people thank you bay cities
Krystal Towns
4 Jan 2014
Bay Cities has been so wonderful in the car that we have received for both of our dogs and when we lost them. There are so considerate and compassionate when dealing with the death process. Thank you ...
Bay Cities has been so wonderful in the car that we have received for both of our dogs and when we lost them. There are so considerate and compassionate when dealing with the death process. Thank you so much Bay Cities for all of your care!
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FAQs
Where is Vca Canada Bay Cities Animal Hospital located?
Vca Canada Bay Cities Animal Hospital is located at 3001 New St, Burlington, Ontario L7R 1K3. It's easily accessible to pet owners in the Burlington area and surrounding communities.
What time does Vca Canada Bay Cities Animal Hospital open and close each day?
Vca Canada Bay Cities Animal Hospital is open Monday 08:00 AM - 18:00 PM, Tuesday 08:00 AM - 18:00 PM, Wednesday 08:00 AM - 18:00 PM, Thursday 08:00 AM - 18:00 PM, Friday 08:00 AM - 18:00 PM. On Saturdays, it's open 08:00 AM to 16:00 PM. They are closed on Sundays.
Is Vca Canada Bay Cities Animal Hospital open on Saturdays?
Yes, Vca Canada Bay Cities Animal Hospital is open on Saturdays. Their Saturday hours are 08:00AM to 16:00 PM.
Is Vca Canada Bay Cities Animal Hospital open on Sundays?
No, Vca Canada Bay Cities Animal Hospital is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Vca Canada Bay Cities Animal Hospital?
You can book an appointment online with Vca Canada Bay Cities Animal Hospital via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Vca Canada Bay Cities Animal Hospital offer?
Vca Canada Bay Cities Animal Hospital in Burlington offers a range of veterinary services, including Behavioral Counseling, Bloodwork, Boarding, Diagnostics, Emergency Care. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Vca Canada Bay Cities Animal Hospital offer vaccinations for pets?
Yes, Vca Canada Bay Cities Animal Hospital provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Burlington clinic.
Can I get my pet groomed at Vca Canada Bay Cities Animal Hospital?
Vca Canada Bay Cities Animal Hospital does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Burlington.
Does Vca Canada Bay Cities Animal Hospital provide boarding or kennel services?
Yes, Vca Canada Bay Cities Animal Hospital has boarding facilities for pets. They can board your cat or dog in a safe, comfortable environment when you’re away. It’s advisable to book in advance, especially during holidays, as space can be limited.
Do they perform spay/neuter surgeries at Vca Canada Bay Cities Animal Hospital?
Vca Canada Bay Cities Animal Hospital provides spaying and neutering services for pets. Their veterinary team in Burlington has extensive experience in these routine surgical procedures. They will also guide you on post-operative care for your pet.
Can Vca Canada Bay Cities Animal Hospital microchip my pet?
Yes, Vca Canada Bay Cities Animal Hospital offers pet microchipping. Microchips help identify your pet if they ever get lost. The procedure is quick and can be done during a regular appointment.
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