Caledon Mountain Veterinary Hospital

Excellent veterinary care! Dr. John is very knowledgeable, kind and patient. The whole staff are very professional. I live in Toronto but it's worth bringing my Greyhound to Caledon to get her vet care. Read Less

If I could rate this more than 5 stars I would.I will be recommending to anyone that this is the Vet to go to. I very recently had to put my cat to sleep. My cat went in and there was some issues but this vet did nothing but the very best they could for her and I couldn't be more grateful for all the work they do and the compassion they have. Everyone there on the staff helped me cope and go through this I didn't feel like I was alone at this horrible time. They treated my cat as if she was their own and I couldn't have asked for anything better. As sad as this time is for me right now I know my cat is in a better place and that Caledon Mountain did everything and more for her. I can't remember everyone's name but I would like to say again how grateful I am and the biggest thank you for all that you do. And to Becky (I believe that's her name the only name I can remember at this time) Thank you so very much, you really are something special. You love what you do and it shows. Read Less

I've been sending friends to Dr. John for years, they will consistently go above and beyond for your cherished pet all the while being conscious of giving people choices, support and empathy from the day you bring your pet in and throughout his/her life. Dr. John and his staff have helped me provide a great life to 5 dogs now over the past 18 years. I highly recommend them. Read Less

For the past few years, I have been taking my dogs to this vet without any concern for their business practice. Recently, I have been feeling like things have been a cash grab when I go in. I understand places have to make money, I understand good service comes at a cost, but it is too easy to take advantage of someone when you are suggesting something for their loved friend/pet. I received a quote to have my dogs teeth pulled and was given a range of $500-$700. I asked around and my friends/family alerted me that the quote was extremely high and to look around with some other vets. I did just that. Almost every quote was coming in $200-$300, which is half the quoted price from Caledon Mountain Vet. I was so angry, I was tempted just to switch vets then. I decided against my urge, after dealing with Caledon for a while I wanted to give them the opportunity to explain and correct this issue. When I called, I spoke with Allison. After speaking with her for a bit, her answer was that the vet was new to their practice. This answer came as a large shock and concern to me. If he is so unaware of how things work, that he could quote me double the price of any other vet, what other things could he be suggesting that are not necessary or good for my dog. After discrediting themselves, I asked further questions on whether they were admitting the quote was wrong and if I should come in to receive a new quote. The response was, well your quote won't be $150. This was disappointing as I never asked for my quote to be $150. I asked why my quote was so much more than competing practices. I received a lot of run around answers. The usual, our service comes above others. The same stuff you would hear from any vet practice. The conversation came to a point where Allison told me "If you do not trust us this may not be the vet for you to continue going to". I was insulted by this answer. I believe as a customer who has been loyal up until now, I had every right to question why their bill would be over twice the amount as quoted everywhere else. By that response, instead of admitting the mistake, we back ourselves up against a wall. I work in a very competitive industry that requires a strong ability to communicate, resolve issues and continue to build relationships with my customers. I am faced with similar situations daily. I can confidently say, I was not impressed by the response and how this was handled. Please note to the owner of this business, I am happy to reconsider my review if you can contact me and make me feel at ease about this experience. In the mean time, you may have lost a customer. *Update* I asked for the owner to contact me, instead I have the same employee that was not able to resolve my issue on the phone. Also, calling me out on a second side of the story? How about being charged for an examination 30 days after I have already paid for one, and being told it is required by law, just to find out it is not in the law as a requirement? *Update* Calling the customer out for a "so called second side of the story" does not come off very professional. When someone who has spent money with you requests the owner be in contact with them (instead of the employee that could not resolve the dispute), usually the owner should contact them. Whether it be he does not have "time" to deal with me, or any reason. This is disappointing. Glad to know I was not valued enough for an issue to be resolved cause by your business. Read Less

We have cats and a greyhound. During the course of their care, we've met with and talked to most of the vets and vet techs at the clinic, and every single one is fantastic. They're kind, caring and compassionate. They truly care about the animals that come into the clinic. They take the time to explain the prognosis and options available. They understand these furry little beings are more than "pets" - they're 4-legged kids and we're worried parents sitting at the doctor's office. I'm so glad to have found a clinic that understands! Read Less

The staff at Caledon Mountain Vet are wonderful! They are like their own little family welcoming everyone who comes through their door. Dr. John is very knowledgeable in his field. He takes his time to make sure you understand what is going on and assures you with 100% positivity the steps that should be taken. Ali at the front desk is the sweetest lady! She is very helpful, so never hesitate to ask! Even the technicians know exactly what they are talking about, so if you ever have a question, just ask! Read Less