Fabulous vet clinic! They cared for our dog Dora for the last 14 years with professionalism and affection. This past weekend Dora had to be put down. It was a difficult time for us but Dora was so comfortable and at ease with Dr Dan that she died peacefully. Thank you so much to all the staff who have cared for Dora over the years. Read Less

Dr. Karen was completely negligible when it came to the care of our dog. We brought her in with concerns of internal bleeding and she sent us home saying there was no bleeding. She refused to do further diagnostics and would not provide us with the most basic, non-toxic medication to stop internal bleeding just in case. When the dog did not get better we brought her back in – as a person with a medical based degree, I had to argue with her that the dog had internal bleeding. Finally, she realized it was internal bleeding. She then told us the dog had cancer (with no diagnostic confirmation) and began harassing our family to put the dog down (even calling our home). We took the dog to a different clinic and were able to get a diagnosis of liver disease that caused an ulcer. Due to the fact that the poor dog was mistreated at Main Street Animal Hospital, she is now battling for her life. The wonderful doctors at Manitou Animal Hospital were able to take her in, diagnose her and provide treatment in one day and now the dog is on the long and slow road to recovery. We are still unsure if she will make it due to the fact that she was internally bleeding for nearly two weeks due to Karen’s negligent diagnosis. Please, if you want your pets in good hands DO NOT see Dr. Karen. Dr. Dan at this clinic is wonderful – try to see him instead if you must go to Main Street Animal Hospital. - A concerned patron Read Less

We have been taking our babies here for quite some time and we are all always treated so well! The attention that our dog and cats get from the moment we walk in until we leave is outstanding! We had a couple scares with our dog and one of our cats a few years back and I feel so lucky to still have them with us, thanks to the Main St veterinarians and rest of the staff! We love Dr Karen and aways ask to see her, but if she is unavailable we will see any other vet, as they are all absolutely amazing! Read Less

While I was away on vacation, my baby donkey very badly injured his foot/hoof/leg when he caught it in fencing. My friends who were caring for my donkeys found him injured and called the office immediately. One of my friends actually poured a saline soultion on the wound while her sister held the donkeys leg until Dr arrived. Their mother set about having another friend get proper lighting set up, the stall cleaned, towels and water brought out and the fence mended. All the while, keeping my daughter calm. 💜💜💜THANK YOU to my friends for being here when my lil guy needed someone the most💜💜💜 If you hadn't acted so quickly, none of what unfolded could have happened. Thursday night Dr. Amy Bennett was in my barn within 15 minutes of Main St being called and literally saved my little guys life. One of my friends held baby donkeys head, the other bravely held the leg while the Dr performed her surgery.💜💜💜 THANK YOU AMY💜💜💜 OMG....NO WORDS CAN DESCRIBE HOW THANKFUL I AM TO YOU💜💜💜 Thank you for caring about one little donkey enough to come out, in the middle of the night and save his life while carrying your own little life within you. You are INCREDIBLE and to me, you are, "Wonder Woman" to have done what you did, in a barn, in the night with the tools that you had on hand. Friday Dr. Kerry Schutten arrived onsite, cleansed the wound, administered IV antibiotics and changed the bandage. 💜💜THANK YOU KERRY💜💜Being my, "regular equine vet," it means a lot that you came out because you know my donkeys and it was reassurring to know that you were here during my absence. There's just something "special" about having ones regular vet around when the SHTF. Sat. Dr. Suzanne Laidlaw came to adminster IV antibiotics, check the wound and change the bandage. This woman radiates happiness and sunshine and was a godsend to one little injured creature on a Saturday. I would give you ladies 100 stars, if I could....and I cannot find the words to express my deepest gratitude to everyone who helped put one small donkey back on his feet. Way to go Main Street....what a truly remarkable and OVER THE TOP job you have done! You are living proof that really good people do exist on this planet. HUGE HUGS 😊😊😊 Read Less

Took my dog in because he had a massive tumor around his anus. They did a biopsy but couldn't be bothered to call me for several days after they had the results in hand. Dr. Karen said she would refer us to Guelph because the tumor was too big for them to treat. It has been over a month now and still no referral. We are new to the area, have two dogs and 3 horses... none of which they will ever get a chance to treat. Terrible customer service. Read Less

Wait times excessive (40 mins after confirmed time of 2pm). Communication to clients is sub par (called 8:20am for supposed ultrasound appointment for that morning between 8:30am -11am - but no one ever called previously to tell us an appointment was booked). Not customer focused at all. Notice ‘customer’. The pets are taken care of, will note that Unfortunately need to move to another vet now, regardless of proximity to our home. Please decide for yourself. This review is only our perception and experience. Read Less

Dr Morris provided us with honest and caring answers when we had a difficult situation with our dog. His professionalism and concern for our family and dog were invaluable. We were truly blessed and would recommend him to anyone. Read Less

most of the time I like the service, over the years I spent thousand of dollars and was fine with the cost but when I asked for a prescription I got charged for prescription fee because I didn't want to get it filled there and wanted to get it on line so I can save some money...I've got prescriptions filled there before and never had a prescription charge before, I feel thats discrimanation and a money grab...I think I might look for another Vet hospital that looks at the big picture of customer service Read Less

Amazing staff!! Great prices! Our dog gets treated so special that she shakes with excitement when she realizes that that is where she is going! I always recommend them when someone is looking for a vet for their pet.Read Less

I have used this Animal hospital for a number of years. I use to take my dog there for grooming but stopped as they would perform procedures on our dog without our consent and then expect payment for same. Today, we had to put our dog down, he was nearly 14 and suffering from multiple issues. While the procedure itself was peaceful and our little buddy passed in a calm fashion and quickly, not once did this vet say, "Sorry for your loss". Yes, they gave us time with our dog afterwards, but still, I found this hospital one not favourable and would not recommend it, or at least, be sure to not to pay for produces they voluntarily perform on your animals. Read Less

I have used this Animal hospital for a number of years. I use to take my dog there for grooming but stopped as they would perform procedures on our dog without our consent and then expect payment for same. Today, we had to put our dog down, he was nearly 14 and suffering from multiple issues. While the procedure itself was peaceful and our little buddy passed in a calm fashion and quickly, not once did this vet say, "Sorry for your loss". Yes, they gave us time with our dog afterwards, but still, I found this hospital one not favourable and would not recommend it, or at least, be sure to not to pay for produces they voluntarily perform on your animals. Read Less

Kudos and 5 stars for the Main St Animal Hospital This place gets top rates from me ever since I had my Guide Dog Fred. I brought him for grooming twice a year for his 10yrs and he would prance sfterwards because he knew he felt and looked good. A year ago I had a tiny Siamese cat that I took from a third party rescue. I took her to MSAH and she was given excellent care but she had too much against her. I decided to give her rest and peace. Dr Morris was very caring to her and myself and his gentle ways with both Patients and Pet Parents. I adopted Trix last June from The Humane Society and really got a wonderful wee animal to love and give her a forever home. I was in awe of the Human Society and their adoption procedures and the cleanliness and efficiency. They also get a 5 star rating. Read Less