We recently moved and selected this vet on my dog walkers recommendation. I was so happy with our first annual visit. The staff were amazing, especially our vet. She seemed to actually love dogs, she explained everything thoroughly without me needing to ask. She didn't seem like she was in a rush and she genuinely seemed to care about my dog and getting to know her. I have had previous vets and sometimes they can seemed to be indifferent to animals. I feel better having both a knowledgable and caring vet looking after my dog. There was no issue ordering our special order heart worm or tick medication and reception staff were extremely prompt in updating me on a slight delay in delivery for one of the meds when I inquired Read Less

Brought in my juvenile male canary. Knowledgeable and friendly staff, effectively handled my ignorance with animal clinics and set me at ease while Welser's exam was underway. Generous with instructions and advice, appropriate and encouraging for me as experienced with birds though not ones as young as Welser. He adapted very quickly to this clinic and responded beyond my expectations. Definitely recommended! Read Less

Amazing clinic! They go out of their way to make the animals feel comfortable there. I have 2 cats. Ive taken them both in here. They have a designated cat room with a litter box, a towel on the hard metal table, toys, all kinds of different treats and nip, and use a feliway diffuser. My cats dont want to leave! Vets are also awesome and very knowledgeable. Again, great clinic!!! Read Less

Great place to take ur pets for awesome care. This place does exotic pets. Take our parrot there all the time gentle with your pets. Mist have diplomas from Guelph so it is nice to have that local home grown touch as well. Reasonably priced as all are. Read Less

I’ve been taking my hedgehog here for almost 3 years now. They are by far the best vet we have ever seen. Previous vets we’ve seen had no experience with hedgehogs, so it was basically just a guessing game. It is comforting to know that the veterinarian is knowledgeable and comfortable with treating hedgehogs. As far as pricing goes, Preston Animal Clinic is far better than any other exotic animal vet that I’ve seen. All of the staff are kind, friendly and are genuinely concerned for the health of your pet. Read Less

They overcharge for regular check-ups. They want 90 bucks just to ask the vet a simple question or to refill a known prescription like antibiotic cream for hotspots. Just today when I was calling to book for flea and tick blood tests I asked if the vet could take a quick look at my dogs mouth (prior visit). I was told it would cost me 90 bucks. I was already looking at $60 for blood test plus another fee for spring check up and the preventative meds that I would have bought for my dog. It would have cost me close to $200 then they wanted $90 more to look at her mouth. I told them I needed to get off the phone. When I first brought my dog to them for shots they said she was pregnant. I ended up paying for that visit as well as buying special pet food for pregnant dogs. Turned out my dog wasn't pregnant. After all of that I still had to rebook the vaccinations and pay for that. I've had visits where the vet doesn't even touch the dog; she just stands at the desk and takes a lot of notes. We overpay for all the BS paperwork and administration. One time when my dog had a open sore from a grooming accident, I brought her in to be looked at. The vet looked at the wound (but did not touch or treat it) and prescribed meds and said I should try to clean the wound the best I could. That's when I lost it and said that was the main reason I was paying 90 bucks for the visit. I literally had to beg and plead for the staff to help me shave the hair around the wound and assist me in cleaning it. Aside from the pregnancy faux pas, they are competent and provide good care. If you have boatloads of money maybe this is your place. Read Less

I've taken my dogs to several veterinarian clinics in my life as I've moved from place to place. This is definitely the best clinic I've ever been to. They are small enough that they get to know you personally. The staff members are always kind, compassionate, caring, and will always go out of their way to help and propose solutions. Dr. MacDonald is incredible, and one of the most knowledgeable and caring vets I've ever known. She clearly chose the right vocation as she communicates with animals on their level and seems to be able to read their emotions and feelings. She's empathetic with animals and their owners equally. I can't imagine going to any other clinic while I live in driving distance of Preston Animal Clinic. Read Less

We started coming here about 10-12 years ago when we got ferrets and being that ferrets are a little exotic they were an ideal vet. Ever since they have been great with our bulldog and my girlfriends rats and now my brothers new ferrets. They're quick to tell you a cheaper solution to expensive vet drugs or prescriptions and aren't there to just try and sell you whatever they sell. Also very accommodating with appointment times and emergencies, we had some issues with Vegas (our bulldog) over the summer and phone at 7pm knowing they close at 8pm and on multiple occasions have said just come now and we'll get her sorted out before the end of the day, all of which held them back from going home at their scheduled 8pm close. We don't always get the same vet but all the girls tend to remember Vegas and their records always line up, we never have to explain things twice. Definite asset when you're dealing in your animals health. What good would a vet be without detailed health records? I've recommended lots of people that have made this vet their go to now, whether it's an exotic animal or an everyday cat and dog they're more than happy to cater to your needs. Read Less

I've been going to the folks over at Preston Animal Clinic for about 4 years now. If I could summarize it in 3 words; professional, helpful, genuine. I'm a lifelong ferret owner, being that the animal is classified as 'exotic' can make things a little tougher when looking for a solid vet to look after your fuzzbutt family. I don't need to look any further. I have never felt pressured, the pricing is competitive, the service is always prompt and professional. Overall, working with the staff feels like a collaboration rather than simply a transaction. They care about the work they do and it shows. Read Less

We couldn't be happier with Preston Animal Clinic. We initially found them as a reputable clinic for our two rabbits. It's not easy finding a good Vet for rabbits since they are classified as "exotics" and require extra training by the Vets. Dr. MacDonald is very thorough, knowledgeable and so caring. She has been great for our rabbits. We now take our mixed breed rescued dog to Preston as well. We actually found her through Preston as they work with a local rescue and provide their medical care. Our dog has allergies and is very nervous but the team at Preston is patient and so understanding. We just welcomed a second dog into our household and Preston will be providing his medical care as well. I highly recommend Preston Animal Clinic!! Read Less

They're super nice and know what they're doing, in fact everyone is fantastic there, except they're gold diggers. Although they seem to care about the animals, to me they seem to care about money more. Extremely heartbreaking, the prices alone make me sick to my stomach and feel like I can't physically breathe. Read Less

Great staff! My dog loves it there. Even when my dog had an allergic reaction to a vaccination they got her in first thing in the morning and took great care of her! They will have my business for a long timeRead Less

These guys are great. We have a rabbit, and we struggled to find a vets that didn't simply treat him like they would a cat or dog. These guys know their stuff, and gave me the confidence I needed put my fur baby in their good hands. They are very generous with their knowledge and have taught us some valuable lessons in how to give our boy what he needs for a long, happy, healthy life. Great, caring and passionate about what they do. Thanks..x Read Less

I've been going here for at least 15 years and they have been absolutely amazing with all of my various pets over the years. While they may be pricier than other clinics, they truly care about what's best for the animals and will do everything and anything in the animal's best interest. Also, they take injured wildlife such as turtles, birds, and other animals and treat them and release them to reputable wildlife rehabilitation facilities. I could not ask for a better group of doctors for my furry family! Read Less