Rathburn Animal Clinic
Etobicoke, Ontario
General Info
Our veterinary clinic and animal hospital is run by Dr. Nancy Roncal, who is a licensed and experienced veterinarian.
Our team is committed to educating our clients in how to keep your pets healthy year round, with good nutrition and exercise. Rathburn Animal Clinic stays on top of the latest advances in veterinarian technology and above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.
Our Services
Medical Consultations & Exams
Vaccinations
Wellness Check-up
Spay & Neuter
Dentistry
Radiology
Heartworm Testing
Laboratory Tests
Surgeries
Senior Pet Health
Boarding
Grooming
Emergency Service
Our team is committed to educating our clients in how to keep your pets healthy year round, with good nutrition and exercise. Rathburn Animal Clinic stays on top of the latest advances in veterinarian technology and above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.
Our Services
Medical Consultations & Exams
Vaccinations
Wellness Check-up
Spay & Neuter
Dentistry
Radiology
Heartworm Testing
Laboratory Tests
Surgeries
Senior Pet Health
Boarding
Grooming
Emergency Service
Reviews
Paul Tarlevs
13 Oct 2021
REPORT
If you love or even value your pet, you will stay FAR away from this place. The staff here know nothing about veterinary medicine and will experiment on your pet until they either die or go into serio...
If you love or even value your pet, you will stay FAR away from this place. The staff here know nothing about veterinary medicine and will experiment on your pet until they either die or go into serious organ failure. Upon purchasing a puppy she was taken to this clinic as it was mistakenly selected to be the go-to vet for her. Upon the first visit for a complete puppy checkup, the findings came back that she was healthy and had no issue or heart murmurs. The vet didn’t even bother to offer to do any blood work or any X-rays. Fast forward to the next appointment a month after, on the Tuesday, which was for DHPP booster shots only, they gave her it as well as an extra “recommended” Bordetella vaccine to which we never requested or wanted. The next day she began throwing up and defecating diarrhea and sleeping all day. This is a puppy that was completely happy and playful, eating well and having very good stools. We took her back here, to which they held her for two days pumping fluids into her and giving her other drugs. Each time she came out of there she was progressively worse and worse and they gave absolutely no answers other than to “come back again tomorrow”. On the following Saturday, which was the weekend of the Thanksgiving long weekend, they sent her home with more drugs and said to come back on Tuesday when they re-open. At this point she was having trouble breathing and it was clear that she is not just having a vaccine reaction. This office never even bothered to refer her to somewhere that can do afterhours or long weekend care in case something happened, they just wanted to add up the invoice. Keep in mind we are now $700 into an issue that arose after they vaccinated her. Not once was blood work or X-ray scans offered. Not once. We decided to take her to the afterhours emergency vet immediately following as she evidently wouldn’t make it through the night, and $2100 later at the emergency hospital it turned out her lungs were filled with fluid from the IV fluids given and her kidneys failed. They also confirmed a heart murmur, one that was not reported at her initial checkup. They also confirmed in their report that there was negligence and lack of due diligence on the vets part in entirety. She went into complete acute renal failure. We had to put her down at midnight on the Saturday. Today is Tuesday, which is the day they were expecting us to bring her in. Guess what, they DIDN'T EVEN CALL TODAY! Stay away from this joke of a “veterinary clinic”. They don’t even let you step into their office so that you don’t see what’s going on. They do consults over the phone and you can hear dogs screaming in the background. Don’t be fooled by the other reviews because almost every client standing outside is always upset at some negligence of theirs. I even overheard that they gave another dog the wrong medications for 2 weeks.
Jeff
6 Mar 2021
REPORT
Previous review intended for Renforth Vet Clinic. Not Rathburn.
Hopefully you can change this. I do not wish to bash the wrong firm.
Jeffrey
6 Mar 2021
REPORT
They bailed on a website design without payment at stage of final sign-off and went to another provider after dragging me along with tedious design details for over a year. They stole many of my desig...
They bailed on a website design without payment at stage of final sign-off and went to another provider after dragging me along with tedious design details for over a year. They stole many of my design concepts. When they approached me about the design and development initially, I was told the sob story of how a previous provider had been inadequate and they walked from them too. Very poor business ethics. Should have taken them to small claims court, but not worth the aggravation. I'm out of that business all together now, partially due to crooks like these. They seem sweet, but they are all about money and I would never trust them with my pets. What goes around comes around though.
Ian
18 Jul 2019
REPORT
I have been going to this clinic for a while now for my cat and I really like it. I actually live in Mississauga but I drive here to go to his clinic. The vet is very smart and I trust her recommendat...
I have been going to this clinic for a while now for my cat and I really like it. I actually live in Mississauga but I drive here to go to his clinic. The vet is very smart and I trust her recommendations. She's very helpful in explaining things.
Peggy Macgregor
5 May 2018
REPORT
I have rescue cats, and two pure bred dogs...and this is the best vet I have had....She is extremely knowledgable and thorough in her exams, and you can tell that all of the staff love animals, and kn...
I have rescue cats, and two pure bred dogs...and this is the best vet I have had....She is extremely knowledgable and thorough in her exams, and you can tell that all of the staff love animals, and know how to care for them.. They have always been very accommodating, and punctual in the work with my animals.
Jessica Ross
11 Mar 2018
REPORT
I just switched here from a different vet.
When my previous vet insisted that my cat need to go to emerge for approx $2000, Dr. Roncol solved the problem for a fraction of the price.
They are very r...
I just switched here from a different vet.
When my previous vet insisted that my cat need to go to emerge for approx $2000, Dr. Roncol solved the problem for a fraction of the price.
They are very realistic and take the time to explain things. Friendly and knowledgeable staff.
Matt C.
14 Feb 2018
REPORT
I'm not sure about the other but I actually really like the clinic. The staff is friendly and the veterinarian is very knowledgeable. She explains a lot of issues and presents various options. I usual...
I'm not sure about the other but I actually really like the clinic. The staff is friendly and the veterinarian is very knowledgeable. She explains a lot of issues and presents various options. I usually have many questions about medical stuff so I appreciate her patience. The place gets a little noisy but that's all animal clinics. I don't go to the vet often. Maybe once a year or once r dry two years but this has always been a good clinic for us
Heather F
18 Nov 2017
REPORT
Couldn’t have been more happy with my experience here. We had to put our beloved 18 year old cat to sleep. Dr Nancy was so compassionate and caring. I recommend this clinic all the time.
Telman
10 Nov 2017
REPORT
Nice, clean, and well run clinic in the No Frills plaza on Rathburn. Good working hours, they are open until 7 pm weekdays and on Saturdays until 4 pm.
Never ordered any pet food from this place and...
Nice, clean, and well run clinic in the No Frills plaza on Rathburn. Good working hours, they are open until 7 pm weekdays and on Saturdays until 4 pm.
Never ordered any pet food from this place and can't comment on pet food pricing.
Wheelchair accessible entrance and wheelchair accessible store.
Lots of free parking in the plaza.
Handicapped parking spots near the entrance.
TorontoLocalGuide review.
Robyn Falls
3 Nov 2017
REPORT
Just amaxing! The staff there are wonderful. My dogs both love going and the work they do is amazing. the prices aren't out of this world. My husband and I both recommend this place!
Gerry Moss
12 Feb 2017
REPORT
Friendly, knowledgeable staff.
Rick K.
4 Sep 2016
REPORT
What an excellent clinic! Dr. Roncal is very knowledgeable and very helpful. She explains the services and the various options. We have a cat and we just moved to the west end. I've been very happy wi...
What an excellent clinic! Dr. Roncal is very knowledgeable and very helpful. She explains the services and the various options. We have a cat and we just moved to the west end. I've been very happy with this clinic. Some other veterinarians have pressured us to do certain things, but in this clinic, I feel very comfortable and all of my questions are answered.
Kimberly C.
27 May 2016
REPORT
Dr Roncal is a great vet. She has cared for my 2 cats and a dog for years now and I have total confidence in her. She recommends the best, most thorough course of treatment. Of course, that isn't alwa...
Dr Roncal is a great vet. She has cared for my 2 cats and a dog for years now and I have total confidence in her. She recommends the best, most thorough course of treatment. Of course, that isn't always in everyone's budget. If you are clear with her, in that respect, she will work with you and respect your limitations. When my cat developed ideopathic hepatitis, I couldn't afford to leave her under hospital care, or give her a full round of diagnostic tests. We made an educated guess and she carefully coached me how to feed the cat through the tube, into her esophagus. The cat made a full recovery. If anyone is off-put or feels pushed or rushed, it might be because she has a bit of a stutter and blinky facial tick. Unfortunate, because I think she's pretty great and I wouldn't hesitate to recommend her.
Richard LeGrove
23 Oct 2015
REPORT
The Vet Nancy has been assisting me in raising my German Shepherd since she was 3 months old with annual physicals and periodic issues like sprained muscles and ear infections. She looks after all of...
The Vet Nancy has been assisting me in raising my German Shepherd since she was 3 months old with annual physicals and periodic issues like sprained muscles and ear infections. She looks after all of my pet's vaccines. I also purchase all of my pet's food and shampoo. I also often bring in my pet for professional grooming and board my pet there once or twice annually when I go on vacations where I am at facilities which cannot accommodate my pet. I give Nancy and her clinic 5 stars easily for the following reasons: Since my pet met Nancy at 3 months old she connected fondly with her. Nancy has a natural ability to connect with dogs like Cesar Milan the "Dog Whisperer". Even though we go there for annual vaccines my pet actually gets very excited to see her and enjoys her visits to the clinic. The clinic always has an abundance of caring and well trained staff. My pet is now 8 years old and looks the picture of health thanks to Nancy's excellent care. Nancy is well versed in both traditional treatments as well as natural and holistic ones and usually offers me options for both where possible. A few years ago my pet was involved in a motor vehicle accident that she was fortunate to survive. Due to this occurring around midnight I had to bring my pet to an emergency clinic in the Yorkville area of Toronto. The clinic had state of the art equipment and an impressive list of specialists and my pet had good emergency treatment there for the first couple of days however I really was not satisfied until I could have Nancy see my pet 4 days after the event. She not only knows my dog well but she was able to observe a few things the other clinic had missed and monitored my pets recovery over the next couple of weeks. My pet and I are very fortunate to have Nancy looking after her health and well being and my pet adores her. Nancy always takes time to properly explain to me the pro and cons, the effects and side effects and acts as a true professional always.
Ban A.
11 Apr 2015
REPORT
I've been taking my dog here since 2006. I drive out of my neighborhood to come to this clinic as it was recommended by a friend. I'm a fussy puppy parent, reading about dog health, nutrition, etc. Ho...
I've been taking my dog here since 2006. I drive out of my neighborhood to come to this clinic as it was recommended by a friend. I'm a fussy puppy parent, reading about dog health, nutrition, etc. However, Dr. Roncol always respects my wishes and opinions. She educates me on what she knows, but she is not pushy. Dr. Roncol is an extremely compassionate and kind person. We've had some emergencies, and she always goes above and beyond my expectations. When my dog is sick, she calls the next day to see how she is doing. She is gentle and sweet with my dog. Her rates are quite reasonable. She's also very honest- she never recommends extra treatment or items just to make a buck. I highly recommend this clinic.
Tia P.
25 Nov 2014
REPORT
Dr. Roncal is so money hungry it is ridiculous and disgusting. She should not be working with animals because it is clear she does not have a love/passion for them. All she wants is the hard-earned mo...
Dr. Roncal is so money hungry it is ridiculous and disgusting. She should not be working with animals because it is clear she does not have a love/passion for them. All she wants is the hard-earned money of pet owners because we actually love and care for them. This place needs to be shut down because she does not operate morally or ethically at all.I have never seen her play with or give treats to either of my dogs. My one dog absolutely hates her and I should've stopped coming here sooner. Our last visit we spent about $700 and that was after declining numerous unnecessary tests and medications. This woman always tries to up-sell her overpriced services which are not even effective.Animal doctors should be held to the same standards as human doctors.
Bryan R.
6 Sep 2014
REPORT
Was not pleased with this vet. Seemed that she was unable to give advice and seemed rushed to get you out the door with no real compassion shown to our pets. We just did not click with her. We have mo...
Was not pleased with this vet. Seemed that she was unable to give advice and seemed rushed to get you out the door with no real compassion shown to our pets. We just did not click with her. We have moved on and for the better.
Scott Maywood
29 May 2014
REPORT
It takes a lot of patience (and patients) to work in an animal clinic. And not necessarily because of the pets! I've brought dogs, cats and hamsters there and they always receive the best of care. Th...
It takes a lot of patience (and patients) to work in an animal clinic. And not necessarily because of the pets! I've brought dogs, cats and hamsters there and they always receive the best of care. Thanks to Dr Roncon and colleagues, my animal masters are happy and healthy. Special thanks for your kindness and professionalism when it was Cleo's time to move on.
Kathrin. Jin
29 May 2014
REPORT
Horrible horrible!! The people working there are very ignorant not to mention the actual owner (Dr. Nancy Roncal)
I walked in there inquiring about a type of dog food and was quoted $106.00. after ca...
Horrible horrible!! The people working there are very ignorant not to mention the actual owner (Dr. Nancy Roncal)
I walked in there inquiring about a type of dog food and was quoted $106.00. after calling to have ALL of my dogs file transferred from another vet clinic (thinking this would be a great place to go) they quoted me $130 + Tax - the lady on the phone said she would have to call me back after I explained to her the pricing problem, after over 1 hour of waiting i called the clinic back and had to RE EXPLAIN my problem again and the lady started arguing with me then hung up on me! After calling back I had Dr. Nancy answer and scream at me telling me that this is the price and i was quoted a price that was in the system from a different DISCONTINUE dog food. I attempted to explain that it is not my fault that they do not keep up to date files and that the dog food they quoted me as actually discontinued 3 years ago (I had known this due to my dog being on that food once), she eventually hung up on me after she probably realized that I knew that they CLEARLY were making up their own mark-up and pricing.
This vet clinic takes advantage of poor pet owners with random pricing mark ups. Their service is not for the pet but for their own money hunger gain.
I do not suggest you go to this clinic, i have also already reported them to the Better Business Bureau
STAY AWAY!
shannon cole
11 Apr 2014
REPORT
We have been bringing out pets there since 2004. The Dr is always very friendly and cares about animals. We feel like they are very fair and that they don't try to suggest unnecessary things just to...
We have been bringing out pets there since 2004. The Dr is always very friendly and cares about animals. We feel like they are very fair and that they don't try to suggest unnecessary things just to make money. The Dr will make recommendations but is not pushy and respects your decisions.
Serge Kholodar
12 Dec 2013
REPORT
I will never bring my cat here, and I reccommend same for you not bring your animals to this Animal Clinic
Oksana Dmytriv
13 Aug 2012
REPORT
I've brought 2 of my cats to this clinic where i got all of their shots and fixed them. i couldnt be happier with the service, the vet is really nice and helpful. im very pleased!!
PLUS, everytime i ...
I've brought 2 of my cats to this clinic where i got all of their shots and fixed them. i couldnt be happier with the service, the vet is really nice and helpful. im very pleased!!
PLUS, everytime i leave a message off regular hours, i ALWAYS get a call back the next morning - such a caring team of staff :)
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(416) 622-8818
Business Hours
Monday
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08:00AM-19:00PM
Tuesday
Tue
08:00AM-19:00PM
Wednesday
Wed
08:00AM-19:00PM
Thursday
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08:00AM-19:00PM
Friday
Fri
08:00AM-19:00PM
Saturday
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09:00AM-16:00PM
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Rathburn Animal Clinic
Etobicoke, Ontario
General Info
Our veterinary clinic and animal hospital is run by Dr. Nancy Roncal, who is a licensed and experienced veterinarian.
Our team is committed to educating our clients in how to keep your pets healthy year round, with good nutrition and exercise. Rathburn Animal Clinic stays on top of the latest advances in veterinarian technology and above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.
Our Services
Medical Consultations & Exams
Vaccinations
Wellness Check-up
Spay & Neuter
Dentistry
Radiology
Heartworm Testing
Laboratory Tests
Surgeries
Senior Pet Health
Boarding
Grooming
Emergency Service
Our team is committed to educating our clients in how to keep your pets healthy year round, with good nutrition and exercise. Rathburn Animal Clinic stays on top of the latest advances in veterinarian technology and above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.
Our Services
Medical Consultations & Exams
Vaccinations
Wellness Check-up
Spay & Neuter
Dentistry
Radiology
Heartworm Testing
Laboratory Tests
Surgeries
Senior Pet Health
Boarding
Grooming
Emergency Service
Business Hours
Monday
08:00AM-19:00PM
Tuesday
08:00AM-19:00PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-19:00PM
Friday
08:00AM-19:00PM
Saturday
09:00AM-16:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Paul Tarlevs
13 Oct 2021
If you love or even value your pet, you will stay FAR away from this place. The staff here know nothing about veterinary medicine and will experiment on your pet until they either die or go into serio...
If you love or even value your pet, you will stay FAR away from this place. The staff here know nothing about veterinary medicine and will experiment on your pet until they either die or go into serious organ failure. Upon purchasing a puppy she was taken to this clinic as it was mistakenly selected to be the go-to vet for her. Upon the first visit for a complete puppy checkup, the findings came back that she was healthy and had no issue or heart murmurs. The vet didn’t even bother to offer to do any blood work or any X-rays. Fast forward to the next appointment a month after, on the Tuesday, which was for DHPP booster shots only, they gave her it as well as an extra “recommended” Bordetella vaccine to which we never requested or wanted. The next day she began throwing up and defecating diarrhea and sleeping all day. This is a puppy that was completely happy and playful, eating well and having very good stools. We took her back here, to which they held her for two days pumping fluids into her and giving her other drugs. Each time she came out of there she was progressively worse and worse and they gave absolutely no answers other than to “come back again tomorrow”. On the following Saturday, which was the weekend of the Thanksgiving long weekend, they sent her home with more drugs and said to come back on Tuesday when they re-open. At this point she was having trouble breathing and it was clear that she is not just having a vaccine reaction. This office never even bothered to refer her to somewhere that can do afterhours or long weekend care in case something happened, they just wanted to add up the invoice. Keep in mind we are now $700 into an issue that arose after they vaccinated her. Not once was blood work or X-ray scans offered. Not once. We decided to take her to the afterhours emergency vet immediately following as she evidently wouldn’t make it through the night, and $2100 later at the emergency hospital it turned out her lungs were filled with fluid from the IV fluids given and her kidneys failed. They also confirmed a heart murmur, one that was not reported at her initial checkup. They also confirmed in their report that there was negligence and lack of due diligence on the vets part in entirety. She went into complete acute renal failure. We had to put her down at midnight on the Saturday. Today is Tuesday, which is the day they were expecting us to bring her in. Guess what, they DIDN'T EVEN CALL TODAY! Stay away from this joke of a “veterinary clinic”. They don’t even let you step into their office so that you don’t see what’s going on. They do consults over the phone and you can hear dogs screaming in the background. Don’t be fooled by the other reviews because almost every client standing outside is always upset at some negligence of theirs. I even overheard that they gave another dog the wrong medications for 2 weeks.
Jeff
6 Mar 2021
Previous review intended for Renforth Vet Clinic. Not Rathburn.
Hopefully you can change this. I do not wish to bash the wrong firm.
Jeffrey
6 Mar 2021
They bailed on a website design without payment at stage of final sign-off and went to another provider after dragging me along with tedious design details for over a year. They stole many of my desig...
They bailed on a website design without payment at stage of final sign-off and went to another provider after dragging me along with tedious design details for over a year. They stole many of my design concepts. When they approached me about the design and development initially, I was told the sob story of how a previous provider had been inadequate and they walked from them too. Very poor business ethics. Should have taken them to small claims court, but not worth the aggravation. I'm out of that business all together now, partially due to crooks like these. They seem sweet, but they are all about money and I would never trust them with my pets. What goes around comes around though.
Ian
18 Jul 2019
I have been going to this clinic for a while now for my cat and I really like it. I actually live in Mississauga but I drive here to go to his clinic. The vet is very smart and I trust her recommendat...
I have been going to this clinic for a while now for my cat and I really like it. I actually live in Mississauga but I drive here to go to his clinic. The vet is very smart and I trust her recommendations. She's very helpful in explaining things.
Peggy Macgregor
5 May 2018
I have rescue cats, and two pure bred dogs...and this is the best vet I have had....She is extremely knowledgable and thorough in her exams, and you can tell that all of the staff love animals, and kn...
I have rescue cats, and two pure bred dogs...and this is the best vet I have had....She is extremely knowledgable and thorough in her exams, and you can tell that all of the staff love animals, and know how to care for them.. They have always been very accommodating, and punctual in the work with my animals.
Jessica Ross
11 Mar 2018
I just switched here from a different vet.
When my previous vet insisted that my cat need to go to emerge for approx $2000, Dr. Roncol solved the problem for a fraction of the price.
They are very r...
I just switched here from a different vet.
When my previous vet insisted that my cat need to go to emerge for approx $2000, Dr. Roncol solved the problem for a fraction of the price.
They are very realistic and take the time to explain things. Friendly and knowledgeable staff.
Matt C.
14 Feb 2018
I'm not sure about the other but I actually really like the clinic. The staff is friendly and the veterinarian is very knowledgeable. She explains a lot of issues and presents various options. I usual...
I'm not sure about the other but I actually really like the clinic. The staff is friendly and the veterinarian is very knowledgeable. She explains a lot of issues and presents various options. I usually have many questions about medical stuff so I appreciate her patience. The place gets a little noisy but that's all animal clinics. I don't go to the vet often. Maybe once a year or once r dry two years but this has always been a good clinic for us
Heather F
18 Nov 2017
Couldn’t have been more happy with my experience here. We had to put our beloved 18 year old cat to sleep. Dr Nancy was so compassionate and caring. I recommend this clinic all the time.
Telman
10 Nov 2017
Nice, clean, and well run clinic in the No Frills plaza on Rathburn. Good working hours, they are open until 7 pm weekdays and on Saturdays until 4 pm.
Never ordered any pet food from this place and...
Nice, clean, and well run clinic in the No Frills plaza on Rathburn. Good working hours, they are open until 7 pm weekdays and on Saturdays until 4 pm.
Never ordered any pet food from this place and can't comment on pet food pricing.
Wheelchair accessible entrance and wheelchair accessible store.
Lots of free parking in the plaza.
Handicapped parking spots near the entrance.
TorontoLocalGuide review.
Robyn Falls
3 Nov 2017
Just amaxing! The staff there are wonderful. My dogs both love going and the work they do is amazing. the prices aren't out of this world. My husband and I both recommend this place!
Gerry Moss
12 Feb 2017
Friendly, knowledgeable staff.
Rick K.
4 Sep 2016
What an excellent clinic! Dr. Roncal is very knowledgeable and very helpful. She explains the services and the various options. We have a cat and we just moved to the west end. I've been very happy wi...
What an excellent clinic! Dr. Roncal is very knowledgeable and very helpful. She explains the services and the various options. We have a cat and we just moved to the west end. I've been very happy with this clinic. Some other veterinarians have pressured us to do certain things, but in this clinic, I feel very comfortable and all of my questions are answered.
Kimberly C.
27 May 2016
Dr Roncal is a great vet. She has cared for my 2 cats and a dog for years now and I have total confidence in her. She recommends the best, most thorough course of treatment. Of course, that isn't alwa...
Dr Roncal is a great vet. She has cared for my 2 cats and a dog for years now and I have total confidence in her. She recommends the best, most thorough course of treatment. Of course, that isn't always in everyone's budget. If you are clear with her, in that respect, she will work with you and respect your limitations. When my cat developed ideopathic hepatitis, I couldn't afford to leave her under hospital care, or give her a full round of diagnostic tests. We made an educated guess and she carefully coached me how to feed the cat through the tube, into her esophagus. The cat made a full recovery. If anyone is off-put or feels pushed or rushed, it might be because she has a bit of a stutter and blinky facial tick. Unfortunate, because I think she's pretty great and I wouldn't hesitate to recommend her.
Richard LeGrove
23 Oct 2015
The Vet Nancy has been assisting me in raising my German Shepherd since she was 3 months old with annual physicals and periodic issues like sprained muscles and ear infections. She looks after all of...
The Vet Nancy has been assisting me in raising my German Shepherd since she was 3 months old with annual physicals and periodic issues like sprained muscles and ear infections. She looks after all of my pet's vaccines. I also purchase all of my pet's food and shampoo. I also often bring in my pet for professional grooming and board my pet there once or twice annually when I go on vacations where I am at facilities which cannot accommodate my pet. I give Nancy and her clinic 5 stars easily for the following reasons: Since my pet met Nancy at 3 months old she connected fondly with her. Nancy has a natural ability to connect with dogs like Cesar Milan the "Dog Whisperer". Even though we go there for annual vaccines my pet actually gets very excited to see her and enjoys her visits to the clinic. The clinic always has an abundance of caring and well trained staff. My pet is now 8 years old and looks the picture of health thanks to Nancy's excellent care. Nancy is well versed in both traditional treatments as well as natural and holistic ones and usually offers me options for both where possible. A few years ago my pet was involved in a motor vehicle accident that she was fortunate to survive. Due to this occurring around midnight I had to bring my pet to an emergency clinic in the Yorkville area of Toronto. The clinic had state of the art equipment and an impressive list of specialists and my pet had good emergency treatment there for the first couple of days however I really was not satisfied until I could have Nancy see my pet 4 days after the event. She not only knows my dog well but she was able to observe a few things the other clinic had missed and monitored my pets recovery over the next couple of weeks. My pet and I are very fortunate to have Nancy looking after her health and well being and my pet adores her. Nancy always takes time to properly explain to me the pro and cons, the effects and side effects and acts as a true professional always.
Ban A.
11 Apr 2015
I've been taking my dog here since 2006. I drive out of my neighborhood to come to this clinic as it was recommended by a friend. I'm a fussy puppy parent, reading about dog health, nutrition, etc. Ho...
I've been taking my dog here since 2006. I drive out of my neighborhood to come to this clinic as it was recommended by a friend. I'm a fussy puppy parent, reading about dog health, nutrition, etc. However, Dr. Roncol always respects my wishes and opinions. She educates me on what she knows, but she is not pushy. Dr. Roncol is an extremely compassionate and kind person. We've had some emergencies, and she always goes above and beyond my expectations. When my dog is sick, she calls the next day to see how she is doing. She is gentle and sweet with my dog. Her rates are quite reasonable. She's also very honest- she never recommends extra treatment or items just to make a buck. I highly recommend this clinic.
Tia P.
25 Nov 2014
Dr. Roncal is so money hungry it is ridiculous and disgusting. She should not be working with animals because it is clear she does not have a love/passion for them. All she wants is the hard-earned mo...
Dr. Roncal is so money hungry it is ridiculous and disgusting. She should not be working with animals because it is clear she does not have a love/passion for them. All she wants is the hard-earned money of pet owners because we actually love and care for them. This place needs to be shut down because she does not operate morally or ethically at all.I have never seen her play with or give treats to either of my dogs. My one dog absolutely hates her and I should've stopped coming here sooner. Our last visit we spent about $700 and that was after declining numerous unnecessary tests and medications. This woman always tries to up-sell her overpriced services which are not even effective.Animal doctors should be held to the same standards as human doctors.
Bryan R.
6 Sep 2014
Was not pleased with this vet. Seemed that she was unable to give advice and seemed rushed to get you out the door with no real compassion shown to our pets. We just did not click with her. We have mo...
Was not pleased with this vet. Seemed that she was unable to give advice and seemed rushed to get you out the door with no real compassion shown to our pets. We just did not click with her. We have moved on and for the better.
Scott Maywood
29 May 2014
It takes a lot of patience (and patients) to work in an animal clinic. And not necessarily because of the pets! I've brought dogs, cats and hamsters there and they always receive the best of care. Th...
It takes a lot of patience (and patients) to work in an animal clinic. And not necessarily because of the pets! I've brought dogs, cats and hamsters there and they always receive the best of care. Thanks to Dr Roncon and colleagues, my animal masters are happy and healthy. Special thanks for your kindness and professionalism when it was Cleo's time to move on.
Kathrin. Jin
29 May 2014
Horrible horrible!! The people working there are very ignorant not to mention the actual owner (Dr. Nancy Roncal)
I walked in there inquiring about a type of dog food and was quoted $106.00. after ca...
Horrible horrible!! The people working there are very ignorant not to mention the actual owner (Dr. Nancy Roncal)
I walked in there inquiring about a type of dog food and was quoted $106.00. after calling to have ALL of my dogs file transferred from another vet clinic (thinking this would be a great place to go) they quoted me $130 + Tax - the lady on the phone said she would have to call me back after I explained to her the pricing problem, after over 1 hour of waiting i called the clinic back and had to RE EXPLAIN my problem again and the lady started arguing with me then hung up on me! After calling back I had Dr. Nancy answer and scream at me telling me that this is the price and i was quoted a price that was in the system from a different DISCONTINUE dog food. I attempted to explain that it is not my fault that they do not keep up to date files and that the dog food they quoted me as actually discontinued 3 years ago (I had known this due to my dog being on that food once), she eventually hung up on me after she probably realized that I knew that they CLEARLY were making up their own mark-up and pricing.
This vet clinic takes advantage of poor pet owners with random pricing mark ups. Their service is not for the pet but for their own money hunger gain.
I do not suggest you go to this clinic, i have also already reported them to the Better Business Bureau
STAY AWAY!
shannon cole
11 Apr 2014
We have been bringing out pets there since 2004. The Dr is always very friendly and cares about animals. We feel like they are very fair and that they don't try to suggest unnecessary things just to...
We have been bringing out pets there since 2004. The Dr is always very friendly and cares about animals. We feel like they are very fair and that they don't try to suggest unnecessary things just to make money. The Dr will make recommendations but is not pushy and respects your decisions.
Serge Kholodar
12 Dec 2013
I will never bring my cat here, and I reccommend same for you not bring your animals to this Animal Clinic
Oksana Dmytriv
13 Aug 2012
I've brought 2 of my cats to this clinic where i got all of their shots and fixed them. i couldnt be happier with the service, the vet is really nice and helpful. im very pleased!!
PLUS, everytime i ...
I've brought 2 of my cats to this clinic where i got all of their shots and fixed them. i couldnt be happier with the service, the vet is really nice and helpful. im very pleased!!
PLUS, everytime i leave a message off regular hours, i ALWAYS get a call back the next morning - such a caring team of staff :)
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