Richview Animal Hospital
Etobicoke, Ontario
General Info
At Richview Animal Hospital, we understand the special bond that you share with your pet.
We hold ourselves to a high standard of excellence through continuing education, state of the art equipment, and a love for each and every one of our patients. We have medical, surgical and dental facilities, including X-rays, and ultrasound equipment. Our experienced veterinarians and veterinarian technicians will treat you and your pet with the attention, compassion, and knowledge that you so deserve.
New clients are always welcome, we're looking forward to meeting you!
We hold ourselves to a high standard of excellence through continuing education, state of the art equipment, and a love for each and every one of our patients. We have medical, surgical and dental facilities, including X-rays, and ultrasound equipment. Our experienced veterinarians and veterinarian technicians will treat you and your pet with the attention, compassion, and knowledge that you so deserve.
New clients are always welcome, we're looking forward to meeting you!
Reviews
Silvia
30 Mar 2021
REPORT
I brought my new puppy to this vet based on some positive reviews, unfortunately, my experience was the worst imagineable.
Initially my puppy was constipated. I went along with all of their recommen...
I brought my new puppy to this vet based on some positive reviews, unfortunately, my experience was the worst imagineable.
Initially my puppy was constipated. I went along with all of their recommendations for x-rays, stool samples, medications, changes in food, etc... Six hundred dollars later, I had no diagnosis.
All tests came back normal but my puppy went from constipated to diarrhea and no in between. This back and forth went on for over a week. Then on Saturday night, my pup had really bad diarrhea, so the very next morning I made an appointment and the only time available was Monday at 1:20pm with Dr. Moore. I booked online with their online booking system and I advised them that my puppy hadn't pooped since Saturday night. I even included a video of my tiny pup straining and screaming in pain when trying to poop.
At 11:30am (less than two hours before my appointment), I got an email from them, that my appointment had been cancelled and based on my description of his problems, it was an emergency and I needed to take him to another place immediately.
I was in disbelief that they were cancelling my appointment so I called their office and they provided me with a phone number of another animal hospital, which I called and was closed. Richview Animal Hospital had NO regard for my puppy at all. They knew this was their screw up and that my puppy was in an emergency situation and when I called them to see if they could squeeze him in given the emergency situation, they simply said "sorry, we can't".
I have been a pet owner for more than 24 years. I have had various vets around the cities where I have lived and I have NEVER seen or witnessed anything as callous as what happened here. They knew my puppy is in danger and they simply cancelled the appointment because one of their vets didn't show up to work??? How is it that one of their vets, couldn't take 10 minutes to cover their mistake, when my puppy was in serious trouble?
Prior to writing this review, I also read a few other reviews on here and I can say from my experience, the negative reviews are 100% accurate. This is a very greedy vet. They will push the dog food they sell. They push expensive diagnostic tests, try to make as much money as they can and then when you really need them, they aren't there for you.
Absolutely disgusted by this place. Steer clear, profits over patients. 0 Stars warranted.
Sandra Tamburri
26 Jan 2021
REPORT
Terrible, terrible, terrible. If you don’t want to get frustrated, don’t go to this vet. They forget about you and you have to keep calling them from your cold car. Just praying that they answer the p...
Terrible, terrible, terrible. If you don’t want to get frustrated, don’t go to this vet. They forget about you and you have to keep calling them from your cold car. Just praying that they answer the phone. Then they don’t know why you are there and tell you that your pet can’t have the injection you have asked for because they still don’t know what you are talking about. Going to another vet
Laurie Turcotte
12 Sep 2020
REPORT
I have been with Richview for a few years. Overall, I have been fairly happy with the Vets, Techs, and service. This changed when I needed to have dental work for one of my kitties. The preparation fo...
I have been with Richview for a few years. Overall, I have been fairly happy with the Vets, Techs, and service. This changed when I needed to have dental work for one of my kitties. The preparation for this appointment is pretty extensive. I was advised of my drop off time, that Emerson would be the second appointment for his dental (around 10am), I would get a text when the surgery started. The entire day passes, I have heard nothing. By 4pm, I’m concerned and call. I was advised that they were just starting. I was quite angry that I had been given the wrong information, and he had been sitting in a cage for 8 hours. I would have rather dropped him off later, or at the very least, given the right information.
When I picked him up at the clinic, a Tech advised me to give him another dose of painkillers later on in the evening. He was already high as a kite. I asked repeatedly if this was ok. I was assured it was. Getting him home and reading the discharge instructions, it clearly said that the painkillers should be given the following day. On the envelope with the medication, it says the same thing. Upon reading up on this buprenorphine, I was mortified. I decided to follow the written instructions. If I had overdosed Emerson, what would have happened? Would I have hurt him? Would that have killed him?
Richview said they would call the day after the surgery. They didn’t. They left a message the following day. By then, I noticed that Emerson had vomited following the painkillers. By the time I saw the vomit, I had given him his second dose of the day. His breathing was a bit strange, and I was monitoring him to see if I needed to get him to Emergency. Called Richview the following morning, expressing my concern about being given the wrong information about the pain meds, but also being concerned about his reaction. I was assured the Vet would call me that day. Nothing. I decided to forgo the painkillers due to Emerson’s response.
This was an awful experience from the start. Were it not for being legally bound to a “Wellness Package,” I would be looking for another Vet. I’m thankful that at least I can go to Emergency if needed. My trust in Richview went from upper floor to the basement.
RJ B.
18 May 2019
REPORT
We went there for 2 & 1/2 years, and the vet techs were always very nice. But our main vet had no compassion. Our dog got sick very suddenly, and passed away. During a visit just prior I expressed my ...
We went there for 2 & 1/2 years, and the vet techs were always very nice. But our main vet had no compassion. Our dog got sick very suddenly, and passed away. During a visit just prior I expressed my concern that she needed to be admitted because she was having trouble breathing. Was told it was severe arthritis. Was given anti inflammatory meds and sent home. Our dog died 2 days later while we were at work. Obviously I know this is not their fault. It has taken me a year to write this. I am not blaming them for her death. However I do not recommend them solely on the lack of compassion. They are a business. That's it. Our dog was part of our family. She was my baby. We received a 'post card' a few weeks after our dog died. It had signatures from everyone but our vet on it.
Beatrice A.
9 Feb 2019
REPORT
Great service and very nice staff. Always following up with the care and how my dog is doing. I have signed up for the Wellness Puppy plan and I truly recommend this for new owners/puppies. It's worth...
Great service and very nice staff. Always following up with the care and how my dog is doing. I have signed up for the Wellness Puppy plan and I truly recommend this for new owners/puppies. It's worth every penny! Staff always makes sure they have a spot for you esp during walk in hours. I recommend this hospital to anyone out there. Yes prices will be high, however the service is worth it.
Al E.
26 Jul 2018
REPORT
Every staff member at Richview Animal Hospital is very welcoming, helpful, and loves animals. From basic care for my dog to emergency visits with my cat everyone is always fantastic! Prices are very ...
Every staff member at Richview Animal Hospital is very welcoming, helpful, and loves animals. From basic care for my dog to emergency visits with my cat everyone is always fantastic! Prices are very fair and my dog loves visiting for his appointments or just dropping by for a snack and a pet.
Annette Trocki-Pichardo
17 Jul 2018
REPORT
Just over a month ago, I was looking for a Vet in my area. We were looking to getting a puppy (which was all very new to me) and I had so many questions. I called around to various places and no one...
Just over a month ago, I was looking for a Vet in my area. We were looking to getting a puppy (which was all very new to me) and I had so many questions. I called around to various places and no one answered the phone. I called Richview and Teresa answered. She was very kind and patient, answered all of my questions and I felt better informed.
A week later, I called to book an appointment with Richview for the new member of our family and Teresa answered the phone again. Not only did she remember who I was but she was so excited for us.
Our first visit to Richview's office was great. We were welcomed with smiles and the office was very clean. The team is very informative, patient and they take the time to answer all of your questions and concerns. Our little pup Jake just loves Charlene. He's been to the office a few times and goes crazy when he see's her.
They are also very quick in responding to their emails. Overall a great place with great people!
Angela Montgomery
9 Jul 2018
REPORT
Very good vet. We have been going here for years. Very thorough and caring. Very reasonable prices. Front staff is very friendly and efficient.
Dominique Keir
12 Jun 2018
REPORT
I would highly recommend using Richview animal hospital because they truely care about the animals wellbeing. I have two cats and I've always had to keep them in their cage unless it's their turn to s...
I would highly recommend using Richview animal hospital because they truely care about the animals wellbeing. I have two cats and I've always had to keep them in their cage unless it's their turn to see the vet. Richview told me to allow them to roam freely in the room until we needed to leave. I always dread going to the vet because it's so stressful having the cats cry. They hate being in the box. They were also very thorough and didn't rush through the examination. Iv never been to a vet until now that didn't rush us in and out in 10 minutes.
Sylvia Medeiros
15 May 2018
REPORT
Last week we had a sick kitty on our hands and as always, we entrusted the kind people at Richview Animal Hospital to have a look at our baby Sherlock. They were as kind and professional as always. He...
Last week we had a sick kitty on our hands and as always, we entrusted the kind people at Richview Animal Hospital to have a look at our baby Sherlock. They were as kind and professional as always. He was on the mend the next day due to the medication prescribed and the love provided. We will always be thankful to the Richview Animal Hospital team for taking care of our babies each and every year. Highly recommend this place! :)
Theodosia Eyzaguirre
1 May 2018
REPORT
A M A Z I N G ! ! ! I have never been to a vet that has spent so much time to examine and evaluate our precious daisy!!! Dr. Portch and Christina along with the rest of the staff, thank you so much f...
A M A Z I N G ! ! ! I have never been to a vet that has spent so much time to examine and evaluate our precious daisy!!! Dr. Portch and Christina along with the rest of the staff, thank you so much for all that you did today. You guys are incredible!!! We will definitely make Richview Animal Hospital our daisy's vet. 🐶💖
S T.
30 Apr 2018
REPORT
I had a really bad experience here. I don't recommend, they are scammers. My puppy was sick, and they recommended doing x-rays to see what's going on inside, $250 dollars later they say the x-ray isn'...
I had a really bad experience here. I don't recommend, they are scammers. My puppy was sick, and they recommended doing x-rays to see what's going on inside, $250 dollars later they say the x-ray isn't clear and we should do an ultrasound instead. Which would have been another extra cost. I don't understand what the point of doing an x-ray when you can't figure out what's going on inside my dog. They gave me the option of running blood tests and other stuff. Financially, I could not afford any more visits or any of the tests that are $60 each MINIMUM. I pathetically had to beg for them to help, and they did not help my dog. The front desk ladies are nice and care, but they put a price on everything there. I understand it's their job, but my dog is also suffering and money seems to matter more for this place. I don't understand why they act like they care so much, because once they have to run tests they look at you and your pet as ATMs. DO NOT go here.
Sophie Giorno
11 Apr 2018
REPORT
I had a kitty emergency last week and called to see if they could see my little guy pretty close to closing time. They were so wonderful and accommodating and didn't seem to mind we kept them there ha...
I had a kitty emergency last week and called to see if they could see my little guy pretty close to closing time. They were so wonderful and accommodating and didn't seem to mind we kept them there half an hour after they were supposed to close. The tech was great and sympathetic and the vet, gave us different options and recommendations.
Michael Greenhill
10 Apr 2018
REPORT
We have been taking our little Yorkie named Monkey to Richview for many years now and they are the main reason she is still with us. We have had many issues with Monkey and Dr. Booth and the amazing ...
We have been taking our little Yorkie named Monkey to Richview for many years now and they are the main reason she is still with us. We have had many issues with Monkey and Dr. Booth and the amazing staff at Richview have provided the very best of care for her in her 14 years. She is in the best of health ever after a tumultuous year in 2017. Thank you Richview, you are the best.
Maureen Martine
30 Mar 2018
REPORT
Brought in my new puppy Ellie into this clinic and I am so very happy to call this her vet. The assistant that helped us was so knowledgeable and her tips and advice she gave was so helpful. Dr. Porch...
Brought in my new puppy Ellie into this clinic and I am so very happy to call this her vet. The assistant that helped us was so knowledgeable and her tips and advice she gave was so helpful. Dr. Porch (hope I spelt that right) was amazing. She was so thorough and took time to access everything. She took time to get to know Ellie and myself and the way she dealt with Ellie gives me confidence that I chose the right vet. The receptionist as well was a complete delight. Very happy with Richview. Ellie and myself thank everyone at Richview!
Carmen Reyes
22 Mar 2018
REPORT
I have been a client at Richview Animal Hospital for over 10 years. I love the care that they offer to my pets. Particularly I am so grateful to Dr Portch for all her years of commitment to always pro...
I have been a client at Richview Animal Hospital for over 10 years. I love the care that they offer to my pets. Particularly I am so grateful to Dr Portch for all her years of commitment to always provided the most informative and caring care to my pets. - Over the years she has been a rock when we had to deal with not very good news, as well she has been instrumental in keeping my other pets healthy.. I no longer live near by BUT i still drive to them as i would not change them, it is really hard to find good caring professionals.
Thank you :-)
Maureen Andrew
2 Mar 2018
REPORT
My mother and I brought in my King Shepherd here as she had an upset stomach and our regular vet was not available to take her right away. We googled other vets near us and found Richview. SO VERY HAP...
My mother and I brought in my King Shepherd here as she had an upset stomach and our regular vet was not available to take her right away. We googled other vets near us and found Richview. SO VERY HAPPY we found this clinic. We brought our other King Shepherd for moral support as they do not like to leave each others side. They welcomed both of them with open arms and treated us EXTREMELY well. Both my dogs felt like home and that does not usually happen when they have to go to the Vet. Do not think twice to bring your pets here. They are in super good hands, from the Doctors to the Vet assistants. They are all amazing. Richview, thank you so much for taking good care of my Khloe, she is doing so well. Keep up the great work! Sincerely, Dona & Maureen
Ava R.
16 Nov 2017
REPORT
I took my pup in and had two good experiences and one negative one. with shots and vaccinations they were great, but had one experience where my partner and I both left feeling like the vet had room t...
I took my pup in and had two good experiences and one negative one. with shots and vaccinations they were great, but had one experience where my partner and I both left feeling like the vet had room to improve with her bedside manners- also felt pushed into very expensive options when the conservative method (and much cheaper method) ended up being perfectly ok. We went here without a recommendation from a friend- now looking for a new vet.
Michelle Verreault
9 May 2017
REPORT
The staff at Richview Animal Hospital are wonderful. They not only treated our situation with urgency, but with great care and empathy. I can't recommend them enough.
Arthur Michielsen
27 Feb 2017
REPORT
Thank you! Our beagle, Gaston, had the best time despite his annual shots! He got non stop treats and adoration as well as a little play time with a friend in the lobby. (All the staff was so great wi...
Thank you! Our beagle, Gaston, had the best time despite his annual shots! He got non stop treats and adoration as well as a little play time with a friend in the lobby. (All the staff was so great with him!) When we got home there was a Barkbox of treats waiting for him and he was like, "This is the best day EVER!"
Laine Hill
16 Jan 2017
REPORT
This is a great vet! Our dog is always happy to arrive and also happy when he leaves. The care here is awesome - they explain your options and don't push you into making decisions. The staff are alway...
This is a great vet! Our dog is always happy to arrive and also happy when he leaves. The care here is awesome - they explain your options and don't push you into making decisions. The staff are always friendly and welcoming. We switched from a different vet and are so happy with our decision. I also love that you can book appointments online!
Monica Pizzimenti
3 Jul 2016
REPORT
We have been bringing our dog Sparky to Richview Animal Hospital for over 8 years. Dr. Portch takes wonderful Care of Sparky. She is so thorough and makes follow up phone calls, as do the staff. The ...
We have been bringing our dog Sparky to Richview Animal Hospital for over 8 years. Dr. Portch takes wonderful Care of Sparky. She is so thorough and makes follow up phone calls, as do the staff. The staff are friendly, and have always been able to squeeze Sparky in for an urgent appt. Sparky loves the attention and treats he gets too! We would highly recommend Richview Animal Hospital. You are in good hands!!
Rhonda Fleming
9 Jun 2016
REPORT
Animals need claws, and god made their ears and tails the way he saw fit! To crop and dock is abuse! Shame on you all!
Charlene Myers
5 Apr 2016
REPORT
I cannot support a veterinarian who performs declawing of cats. Veterinarians, who are supposed to be in the business of caring for animals, should not permit procedures that cause *unnecessary* pain ...
I cannot support a veterinarian who performs declawing of cats. Veterinarians, who are supposed to be in the business of caring for animals, should not permit procedures that cause *unnecessary* pain and suffering to an animal, which is illegal according to the Criminal Code of Canada. Causing unnecessary pain and suffering is exactly what declawing does.
Theresa Fleming
5 Apr 2016
REPORT
There is nothing routine about declawing an animal do your research it is a form of amputation. Please stop declawing. If you train your animals there is no reason have them declawed.
Brenda DiPasquale
5 Apr 2016
REPORT
Caring about your patients' health and well being should be your only priority. The fact that you routinely perform debilitating amputations on your patients is despicable. Many people are unaware o...
Caring about your patients' health and well being should be your only priority. The fact that you routinely perform debilitating amputations on your patients is despicable. Many people are unaware of what declawing actually involves however you do and it's your duty to inform your clients and protect your patients.
Michelle Knieriem
20 Feb 2016
REPORT
The staff at Richview Animal Hospital are amazing. If anything urgent happens I find that they always make time for you. They always call to follow up on your pet after appointments - which is very m...
The staff at Richview Animal Hospital are amazing. If anything urgent happens I find that they always make time for you. They always call to follow up on your pet after appointments - which is very much appreciated.
Brian Kneebone
17 Feb 2016
REPORT
My friend recommended we visit with our first dog, while he was alive Dr. Booth, Dr. Portch and Dr. Johnson were very helpful and compassionate. When he passed we brought our new dog here and got the ...
My friend recommended we visit with our first dog, while he was alive Dr. Booth, Dr. Portch and Dr. Johnson were very helpful and compassionate. When he passed we brought our new dog here and got the best of care. We're going through some tricky times right now with our girl, they found she had symptoms that alarmed them and immediately referred us and helped us get into an Oncologist specialist in Mississauga/Oakville. Because of their quick attention her Lymphoma was diagnosed quickly. It has literally given us months extra (possibly more?) we never would have had without their quick intervention. Even while we're getting treatments at this other location due to her specialty needs, the Doctor's at Richview Animal Hospital check in after reports come back from periodic emergency hospitals or her oncologist which means a lot. The other staff are fantastic as well, special shout-out to Lisa who is always bright and welcoming and concerned with how the fur family is doing. Pet ownership is expensive, you never know how much time you have and when you find out there are terminal issues, it can be stressful for pet and humans alike. The value we get back from the care provided is more than worth the expense of pet ownership, thank you Richview Animal Hospital. You saved our girl and she's comfortable while we enjoy our remaining time with her!
Claudio Mezzanello
19 Dec 2015
REPORT
Just brought in our new puppy Milo for a check up. The staff at the Richview Animal Hospital are amazing! Great people who truly care about animals.
Andrea Tropea
24 Sep 2015
REPORT
I am very happy with the care my dog recieved at Richview Animal Clinic. The vet was very thorough and explained everything my dog needed to me clearly. I was very grateful that she took the time to m...
I am very happy with the care my dog recieved at Richview Animal Clinic. The vet was very thorough and explained everything my dog needed to me clearly. I was very grateful that she took the time to make cover everything from ears to feet. Thank you very much. My dog was very comfortable as well.
Linda R.
16 Sep 2015
REPORT
I Richview Animal Hospital! We've been taking our pets there for 10 years - 4 dogs, 4 cats and a hamster over the years - and have always had a positive experience! The staff are friendly, gentle ...
I Richview Animal Hospital! We've been taking our pets there for 10 years - 4 dogs, 4 cats and a hamster over the years - and have always had a positive experience! The staff are friendly, gentle and caring and actually take the time to listen to our concerns and address them. Our pets never come home stressed or upset and our current Shelties can't wait to get in the door when we go there! Can't recommend them highly enough
Jennifer Jurtchenko
9 Sep 2015
REPORT
I love this clinic they are always very thorough and you can tell they actually care. They even have made follow up calls to check on my dog or cat when they were sick. Prices are reasonable too. The ...
I love this clinic they are always very thorough and you can tell they actually care. They even have made follow up calls to check on my dog or cat when they were sick. Prices are reasonable too. The vet techs are very friendly and the vets are also great too. I recommend this clinic to all my family and friends with pets.
Janine Gallant
14 Aug 2015
REPORT
My family purchased a dog a few years ago who we had checked by the owners vet who told us he had a "cold". Within a day or two of taking him home he became very ill, close to fatal. Thanks to the s...
My family purchased a dog a few years ago who we had checked by the owners vet who told us he had a "cold". Within a day or two of taking him home he became very ill, close to fatal. Thanks to the staff and veterinarians at Richview for taking the time and care and providing us all the options we needed to make an informed decision. Today Dylon is strong and happy thanks to to their care.
Lovin Gorman
7 Aug 2015
REPORT
The staff at Richview Animal Hospital have seen my family and our pets through some very trying times. The support, compassion and expert advise provided to us has been outstanding. Dr. Portch and D...
The staff at Richview Animal Hospital have seen my family and our pets through some very trying times. The support, compassion and expert advise provided to us has been outstanding. Dr. Portch and Dr. Booth have always given exceptional care to all of our dogs and to our meany little Eeny, our 9 pound cat who comes with a big attitude! Thank you for supporting us and taking the time to listen to our concerns and guide us in the right direction with Snickers, Hudson and now our little Willow.
Debra Owens
2 Jul 2015
REPORT
I have been dealing with Richview for close to 10 years and their Vets and staff are very professional. They were very sympathetic when dealing with the loss of my two shelties a couple of years ago. ...
I have been dealing with Richview for close to 10 years and their Vets and staff are very professional. They were very sympathetic when dealing with the loss of my two shelties a couple of years ago. The Doctors are very professional and knowledgable. I would highly recommend Richview and I also like the location.
Suraj Gadekar
5 Jul 2014
REPORT
I am taking our dog (chihuahua) Mac to Richview Animal hospital since one year. The Doctors (Dr Portch & Dr Booth) have been exceptionally good in treating Mac. The staff at the Hospital is also awes...
I am taking our dog (chihuahua) Mac to Richview Animal hospital since one year. The Doctors (Dr Portch & Dr Booth) have been exceptionally good in treating Mac. The staff at the Hospital is also awesome. Mac recently had a severe neck sprain due to spine pinching between his vertebrae. Dr Portch and Dr Booth examined him with utmost care but thoroughly and correctly diagnosed of a neck pain...so difficult for anybody to otherwise guess when your dog is behaving weird. We recently also got Macs' teeth cleaned at the hospital and the outcome was awesome.
rainer M.
24 Jun 2011
REPORT
Well can't say I'm impressed with this hospital. Constantly feel like I'm being nickle and dimed to death. Not sure about some of the young people working there. They seem very inexperienced and not s...
Well can't say I'm impressed with this hospital. Constantly feel like I'm being nickle and dimed to death. Not sure about some of the young people working there. They seem very inexperienced and not sure of what they are saying or doing. The only light in this hospital is Dr. Portch but you don't always get her when bringing in your pet. My suggestion is to look around and ask friends before deciding on a vet.
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Richview Animal Hospital
Etobicoke, Ontario
General Info
At Richview Animal Hospital, we understand the special bond that you share with your pet.
We hold ourselves to a high standard of excellence through continuing education, state of the art equipment, and a love for each and every one of our patients. We have medical, surgical and dental facilities, including X-rays, and ultrasound equipment. Our experienced veterinarians and veterinarian technicians will treat you and your pet with the attention, compassion, and knowledge that you so deserve.
New clients are always welcome, we're looking forward to meeting you!
We hold ourselves to a high standard of excellence through continuing education, state of the art equipment, and a love for each and every one of our patients. We have medical, surgical and dental facilities, including X-rays, and ultrasound equipment. Our experienced veterinarians and veterinarian technicians will treat you and your pet with the attention, compassion, and knowledge that you so deserve.
New clients are always welcome, we're looking forward to meeting you!
Business Hours
Monday
08:00AM-19:30PM
Tuesday
08:00AM-19:30PM
Wednesday
08:00AM-19:30PM
Thursday
08:00AM-19:30PM
Friday
08:00AM-19:30PM
Saturday
09:00AM-15:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Silvia
30 Mar 2021
I brought my new puppy to this vet based on some positive reviews, unfortunately, my experience was the worst imagineable.
Initially my puppy was constipated. I went along with all of their recommen...
I brought my new puppy to this vet based on some positive reviews, unfortunately, my experience was the worst imagineable.
Initially my puppy was constipated. I went along with all of their recommendations for x-rays, stool samples, medications, changes in food, etc... Six hundred dollars later, I had no diagnosis.
All tests came back normal but my puppy went from constipated to diarrhea and no in between. This back and forth went on for over a week. Then on Saturday night, my pup had really bad diarrhea, so the very next morning I made an appointment and the only time available was Monday at 1:20pm with Dr. Moore. I booked online with their online booking system and I advised them that my puppy hadn't pooped since Saturday night. I even included a video of my tiny pup straining and screaming in pain when trying to poop.
At 11:30am (less than two hours before my appointment), I got an email from them, that my appointment had been cancelled and based on my description of his problems, it was an emergency and I needed to take him to another place immediately.
I was in disbelief that they were cancelling my appointment so I called their office and they provided me with a phone number of another animal hospital, which I called and was closed. Richview Animal Hospital had NO regard for my puppy at all. They knew this was their screw up and that my puppy was in an emergency situation and when I called them to see if they could squeeze him in given the emergency situation, they simply said "sorry, we can't".
I have been a pet owner for more than 24 years. I have had various vets around the cities where I have lived and I have NEVER seen or witnessed anything as callous as what happened here. They knew my puppy is in danger and they simply cancelled the appointment because one of their vets didn't show up to work??? How is it that one of their vets, couldn't take 10 minutes to cover their mistake, when my puppy was in serious trouble?
Prior to writing this review, I also read a few other reviews on here and I can say from my experience, the negative reviews are 100% accurate. This is a very greedy vet. They will push the dog food they sell. They push expensive diagnostic tests, try to make as much money as they can and then when you really need them, they aren't there for you.
Absolutely disgusted by this place. Steer clear, profits over patients. 0 Stars warranted.
Sandra Tamburri
26 Jan 2021
Terrible, terrible, terrible. If you don’t want to get frustrated, don’t go to this vet. They forget about you and you have to keep calling them from your cold car. Just praying that they answer the p...
Terrible, terrible, terrible. If you don’t want to get frustrated, don’t go to this vet. They forget about you and you have to keep calling them from your cold car. Just praying that they answer the phone. Then they don’t know why you are there and tell you that your pet can’t have the injection you have asked for because they still don’t know what you are talking about. Going to another vet
Laurie Turcotte
12 Sep 2020
I have been with Richview for a few years. Overall, I have been fairly happy with the Vets, Techs, and service. This changed when I needed to have dental work for one of my kitties. The preparation fo...
I have been with Richview for a few years. Overall, I have been fairly happy with the Vets, Techs, and service. This changed when I needed to have dental work for one of my kitties. The preparation for this appointment is pretty extensive. I was advised of my drop off time, that Emerson would be the second appointment for his dental (around 10am), I would get a text when the surgery started. The entire day passes, I have heard nothing. By 4pm, I’m concerned and call. I was advised that they were just starting. I was quite angry that I had been given the wrong information, and he had been sitting in a cage for 8 hours. I would have rather dropped him off later, or at the very least, given the right information.
When I picked him up at the clinic, a Tech advised me to give him another dose of painkillers later on in the evening. He was already high as a kite. I asked repeatedly if this was ok. I was assured it was. Getting him home and reading the discharge instructions, it clearly said that the painkillers should be given the following day. On the envelope with the medication, it says the same thing. Upon reading up on this buprenorphine, I was mortified. I decided to follow the written instructions. If I had overdosed Emerson, what would have happened? Would I have hurt him? Would that have killed him?
Richview said they would call the day after the surgery. They didn’t. They left a message the following day. By then, I noticed that Emerson had vomited following the painkillers. By the time I saw the vomit, I had given him his second dose of the day. His breathing was a bit strange, and I was monitoring him to see if I needed to get him to Emergency. Called Richview the following morning, expressing my concern about being given the wrong information about the pain meds, but also being concerned about his reaction. I was assured the Vet would call me that day. Nothing. I decided to forgo the painkillers due to Emerson’s response.
This was an awful experience from the start. Were it not for being legally bound to a “Wellness Package,” I would be looking for another Vet. I’m thankful that at least I can go to Emergency if needed. My trust in Richview went from upper floor to the basement.
RJ B.
18 May 2019
We went there for 2 & 1/2 years, and the vet techs were always very nice. But our main vet had no compassion. Our dog got sick very suddenly, and passed away. During a visit just prior I expressed my ...
We went there for 2 & 1/2 years, and the vet techs were always very nice. But our main vet had no compassion. Our dog got sick very suddenly, and passed away. During a visit just prior I expressed my concern that she needed to be admitted because she was having trouble breathing. Was told it was severe arthritis. Was given anti inflammatory meds and sent home. Our dog died 2 days later while we were at work. Obviously I know this is not their fault. It has taken me a year to write this. I am not blaming them for her death. However I do not recommend them solely on the lack of compassion. They are a business. That's it. Our dog was part of our family. She was my baby. We received a 'post card' a few weeks after our dog died. It had signatures from everyone but our vet on it.
Beatrice A.
9 Feb 2019
Great service and very nice staff. Always following up with the care and how my dog is doing. I have signed up for the Wellness Puppy plan and I truly recommend this for new owners/puppies. It's worth...
Great service and very nice staff. Always following up with the care and how my dog is doing. I have signed up for the Wellness Puppy plan and I truly recommend this for new owners/puppies. It's worth every penny! Staff always makes sure they have a spot for you esp during walk in hours. I recommend this hospital to anyone out there. Yes prices will be high, however the service is worth it.
Al E.
26 Jul 2018
Every staff member at Richview Animal Hospital is very welcoming, helpful, and loves animals. From basic care for my dog to emergency visits with my cat everyone is always fantastic! Prices are very ...
Every staff member at Richview Animal Hospital is very welcoming, helpful, and loves animals. From basic care for my dog to emergency visits with my cat everyone is always fantastic! Prices are very fair and my dog loves visiting for his appointments or just dropping by for a snack and a pet.
Annette Trocki-Pichardo
17 Jul 2018
Just over a month ago, I was looking for a Vet in my area. We were looking to getting a puppy (which was all very new to me) and I had so many questions. I called around to various places and no one...
Just over a month ago, I was looking for a Vet in my area. We were looking to getting a puppy (which was all very new to me) and I had so many questions. I called around to various places and no one answered the phone. I called Richview and Teresa answered. She was very kind and patient, answered all of my questions and I felt better informed.
A week later, I called to book an appointment with Richview for the new member of our family and Teresa answered the phone again. Not only did she remember who I was but she was so excited for us.
Our first visit to Richview's office was great. We were welcomed with smiles and the office was very clean. The team is very informative, patient and they take the time to answer all of your questions and concerns. Our little pup Jake just loves Charlene. He's been to the office a few times and goes crazy when he see's her.
They are also very quick in responding to their emails. Overall a great place with great people!
Angela Montgomery
9 Jul 2018
Very good vet. We have been going here for years. Very thorough and caring. Very reasonable prices. Front staff is very friendly and efficient.
Dominique Keir
12 Jun 2018
I would highly recommend using Richview animal hospital because they truely care about the animals wellbeing. I have two cats and I've always had to keep them in their cage unless it's their turn to s...
I would highly recommend using Richview animal hospital because they truely care about the animals wellbeing. I have two cats and I've always had to keep them in their cage unless it's their turn to see the vet. Richview told me to allow them to roam freely in the room until we needed to leave. I always dread going to the vet because it's so stressful having the cats cry. They hate being in the box. They were also very thorough and didn't rush through the examination. Iv never been to a vet until now that didn't rush us in and out in 10 minutes.
Sylvia Medeiros
15 May 2018
Last week we had a sick kitty on our hands and as always, we entrusted the kind people at Richview Animal Hospital to have a look at our baby Sherlock. They were as kind and professional as always. He...
Last week we had a sick kitty on our hands and as always, we entrusted the kind people at Richview Animal Hospital to have a look at our baby Sherlock. They were as kind and professional as always. He was on the mend the next day due to the medication prescribed and the love provided. We will always be thankful to the Richview Animal Hospital team for taking care of our babies each and every year. Highly recommend this place! :)
Theodosia Eyzaguirre
1 May 2018
A M A Z I N G ! ! ! I have never been to a vet that has spent so much time to examine and evaluate our precious daisy!!! Dr. Portch and Christina along with the rest of the staff, thank you so much f...
A M A Z I N G ! ! ! I have never been to a vet that has spent so much time to examine and evaluate our precious daisy!!! Dr. Portch and Christina along with the rest of the staff, thank you so much for all that you did today. You guys are incredible!!! We will definitely make Richview Animal Hospital our daisy's vet. 🐶💖
S T.
30 Apr 2018
I had a really bad experience here. I don't recommend, they are scammers. My puppy was sick, and they recommended doing x-rays to see what's going on inside, $250 dollars later they say the x-ray isn'...
I had a really bad experience here. I don't recommend, they are scammers. My puppy was sick, and they recommended doing x-rays to see what's going on inside, $250 dollars later they say the x-ray isn't clear and we should do an ultrasound instead. Which would have been another extra cost. I don't understand what the point of doing an x-ray when you can't figure out what's going on inside my dog. They gave me the option of running blood tests and other stuff. Financially, I could not afford any more visits or any of the tests that are $60 each MINIMUM. I pathetically had to beg for them to help, and they did not help my dog. The front desk ladies are nice and care, but they put a price on everything there. I understand it's their job, but my dog is also suffering and money seems to matter more for this place. I don't understand why they act like they care so much, because once they have to run tests they look at you and your pet as ATMs. DO NOT go here.
Sophie Giorno
11 Apr 2018
I had a kitty emergency last week and called to see if they could see my little guy pretty close to closing time. They were so wonderful and accommodating and didn't seem to mind we kept them there ha...
I had a kitty emergency last week and called to see if they could see my little guy pretty close to closing time. They were so wonderful and accommodating and didn't seem to mind we kept them there half an hour after they were supposed to close. The tech was great and sympathetic and the vet, gave us different options and recommendations.
Michael Greenhill
10 Apr 2018
We have been taking our little Yorkie named Monkey to Richview for many years now and they are the main reason she is still with us. We have had many issues with Monkey and Dr. Booth and the amazing ...
We have been taking our little Yorkie named Monkey to Richview for many years now and they are the main reason she is still with us. We have had many issues with Monkey and Dr. Booth and the amazing staff at Richview have provided the very best of care for her in her 14 years. She is in the best of health ever after a tumultuous year in 2017. Thank you Richview, you are the best.
Maureen Martine
30 Mar 2018
Brought in my new puppy Ellie into this clinic and I am so very happy to call this her vet. The assistant that helped us was so knowledgeable and her tips and advice she gave was so helpful. Dr. Porch...
Brought in my new puppy Ellie into this clinic and I am so very happy to call this her vet. The assistant that helped us was so knowledgeable and her tips and advice she gave was so helpful. Dr. Porch (hope I spelt that right) was amazing. She was so thorough and took time to access everything. She took time to get to know Ellie and myself and the way she dealt with Ellie gives me confidence that I chose the right vet. The receptionist as well was a complete delight. Very happy with Richview. Ellie and myself thank everyone at Richview!
Carmen Reyes
22 Mar 2018
I have been a client at Richview Animal Hospital for over 10 years. I love the care that they offer to my pets. Particularly I am so grateful to Dr Portch for all her years of commitment to always pro...
I have been a client at Richview Animal Hospital for over 10 years. I love the care that they offer to my pets. Particularly I am so grateful to Dr Portch for all her years of commitment to always provided the most informative and caring care to my pets. - Over the years she has been a rock when we had to deal with not very good news, as well she has been instrumental in keeping my other pets healthy.. I no longer live near by BUT i still drive to them as i would not change them, it is really hard to find good caring professionals.
Thank you :-)
Maureen Andrew
2 Mar 2018
My mother and I brought in my King Shepherd here as she had an upset stomach and our regular vet was not available to take her right away. We googled other vets near us and found Richview. SO VERY HAP...
My mother and I brought in my King Shepherd here as she had an upset stomach and our regular vet was not available to take her right away. We googled other vets near us and found Richview. SO VERY HAPPY we found this clinic. We brought our other King Shepherd for moral support as they do not like to leave each others side. They welcomed both of them with open arms and treated us EXTREMELY well. Both my dogs felt like home and that does not usually happen when they have to go to the Vet. Do not think twice to bring your pets here. They are in super good hands, from the Doctors to the Vet assistants. They are all amazing. Richview, thank you so much for taking good care of my Khloe, she is doing so well. Keep up the great work! Sincerely, Dona & Maureen
Ava R.
16 Nov 2017
I took my pup in and had two good experiences and one negative one. with shots and vaccinations they were great, but had one experience where my partner and I both left feeling like the vet had room t...
I took my pup in and had two good experiences and one negative one. with shots and vaccinations they were great, but had one experience where my partner and I both left feeling like the vet had room to improve with her bedside manners- also felt pushed into very expensive options when the conservative method (and much cheaper method) ended up being perfectly ok. We went here without a recommendation from a friend- now looking for a new vet.
Michelle Verreault
9 May 2017
The staff at Richview Animal Hospital are wonderful. They not only treated our situation with urgency, but with great care and empathy. I can't recommend them enough.
Arthur Michielsen
27 Feb 2017
Thank you! Our beagle, Gaston, had the best time despite his annual shots! He got non stop treats and adoration as well as a little play time with a friend in the lobby. (All the staff was so great wi...
Thank you! Our beagle, Gaston, had the best time despite his annual shots! He got non stop treats and adoration as well as a little play time with a friend in the lobby. (All the staff was so great with him!) When we got home there was a Barkbox of treats waiting for him and he was like, "This is the best day EVER!"
Laine Hill
16 Jan 2017
This is a great vet! Our dog is always happy to arrive and also happy when he leaves. The care here is awesome - they explain your options and don't push you into making decisions. The staff are alway...
This is a great vet! Our dog is always happy to arrive and also happy when he leaves. The care here is awesome - they explain your options and don't push you into making decisions. The staff are always friendly and welcoming. We switched from a different vet and are so happy with our decision. I also love that you can book appointments online!
Monica Pizzimenti
3 Jul 2016
We have been bringing our dog Sparky to Richview Animal Hospital for over 8 years. Dr. Portch takes wonderful Care of Sparky. She is so thorough and makes follow up phone calls, as do the staff. The ...
We have been bringing our dog Sparky to Richview Animal Hospital for over 8 years. Dr. Portch takes wonderful Care of Sparky. She is so thorough and makes follow up phone calls, as do the staff. The staff are friendly, and have always been able to squeeze Sparky in for an urgent appt. Sparky loves the attention and treats he gets too! We would highly recommend Richview Animal Hospital. You are in good hands!!
Rhonda Fleming
9 Jun 2016
Animals need claws, and god made their ears and tails the way he saw fit! To crop and dock is abuse! Shame on you all!
Charlene Myers
5 Apr 2016
I cannot support a veterinarian who performs declawing of cats. Veterinarians, who are supposed to be in the business of caring for animals, should not permit procedures that cause *unnecessary* pain ...
I cannot support a veterinarian who performs declawing of cats. Veterinarians, who are supposed to be in the business of caring for animals, should not permit procedures that cause *unnecessary* pain and suffering to an animal, which is illegal according to the Criminal Code of Canada. Causing unnecessary pain and suffering is exactly what declawing does.
Theresa Fleming
5 Apr 2016
There is nothing routine about declawing an animal do your research it is a form of amputation. Please stop declawing. If you train your animals there is no reason have them declawed.
Brenda DiPasquale
5 Apr 2016
Caring about your patients' health and well being should be your only priority. The fact that you routinely perform debilitating amputations on your patients is despicable. Many people are unaware o...
Caring about your patients' health and well being should be your only priority. The fact that you routinely perform debilitating amputations on your patients is despicable. Many people are unaware of what declawing actually involves however you do and it's your duty to inform your clients and protect your patients.
Michelle Knieriem
20 Feb 2016
The staff at Richview Animal Hospital are amazing. If anything urgent happens I find that they always make time for you. They always call to follow up on your pet after appointments - which is very m...
The staff at Richview Animal Hospital are amazing. If anything urgent happens I find that they always make time for you. They always call to follow up on your pet after appointments - which is very much appreciated.
Brian Kneebone
17 Feb 2016
My friend recommended we visit with our first dog, while he was alive Dr. Booth, Dr. Portch and Dr. Johnson were very helpful and compassionate. When he passed we brought our new dog here and got the ...
My friend recommended we visit with our first dog, while he was alive Dr. Booth, Dr. Portch and Dr. Johnson were very helpful and compassionate. When he passed we brought our new dog here and got the best of care. We're going through some tricky times right now with our girl, they found she had symptoms that alarmed them and immediately referred us and helped us get into an Oncologist specialist in Mississauga/Oakville. Because of their quick attention her Lymphoma was diagnosed quickly. It has literally given us months extra (possibly more?) we never would have had without their quick intervention. Even while we're getting treatments at this other location due to her specialty needs, the Doctor's at Richview Animal Hospital check in after reports come back from periodic emergency hospitals or her oncologist which means a lot. The other staff are fantastic as well, special shout-out to Lisa who is always bright and welcoming and concerned with how the fur family is doing. Pet ownership is expensive, you never know how much time you have and when you find out there are terminal issues, it can be stressful for pet and humans alike. The value we get back from the care provided is more than worth the expense of pet ownership, thank you Richview Animal Hospital. You saved our girl and she's comfortable while we enjoy our remaining time with her!
Claudio Mezzanello
19 Dec 2015
Just brought in our new puppy Milo for a check up. The staff at the Richview Animal Hospital are amazing! Great people who truly care about animals.
Andrea Tropea
24 Sep 2015
I am very happy with the care my dog recieved at Richview Animal Clinic. The vet was very thorough and explained everything my dog needed to me clearly. I was very grateful that she took the time to m...
I am very happy with the care my dog recieved at Richview Animal Clinic. The vet was very thorough and explained everything my dog needed to me clearly. I was very grateful that she took the time to make cover everything from ears to feet. Thank you very much. My dog was very comfortable as well.
Linda R.
16 Sep 2015
I Richview Animal Hospital! We've been taking our pets there for 10 years - 4 dogs, 4 cats and a hamster over the years - and have always had a positive experience! The staff are friendly, gentle ...
I Richview Animal Hospital! We've been taking our pets there for 10 years - 4 dogs, 4 cats and a hamster over the years - and have always had a positive experience! The staff are friendly, gentle and caring and actually take the time to listen to our concerns and address them. Our pets never come home stressed or upset and our current Shelties can't wait to get in the door when we go there! Can't recommend them highly enough
Jennifer Jurtchenko
9 Sep 2015
I love this clinic they are always very thorough and you can tell they actually care. They even have made follow up calls to check on my dog or cat when they were sick. Prices are reasonable too. The ...
I love this clinic they are always very thorough and you can tell they actually care. They even have made follow up calls to check on my dog or cat when they were sick. Prices are reasonable too. The vet techs are very friendly and the vets are also great too. I recommend this clinic to all my family and friends with pets.
Janine Gallant
14 Aug 2015
My family purchased a dog a few years ago who we had checked by the owners vet who told us he had a "cold". Within a day or two of taking him home he became very ill, close to fatal. Thanks to the s...
My family purchased a dog a few years ago who we had checked by the owners vet who told us he had a "cold". Within a day or two of taking him home he became very ill, close to fatal. Thanks to the staff and veterinarians at Richview for taking the time and care and providing us all the options we needed to make an informed decision. Today Dylon is strong and happy thanks to to their care.
Lovin Gorman
7 Aug 2015
The staff at Richview Animal Hospital have seen my family and our pets through some very trying times. The support, compassion and expert advise provided to us has been outstanding. Dr. Portch and D...
The staff at Richview Animal Hospital have seen my family and our pets through some very trying times. The support, compassion and expert advise provided to us has been outstanding. Dr. Portch and Dr. Booth have always given exceptional care to all of our dogs and to our meany little Eeny, our 9 pound cat who comes with a big attitude! Thank you for supporting us and taking the time to listen to our concerns and guide us in the right direction with Snickers, Hudson and now our little Willow.
Debra Owens
2 Jul 2015
I have been dealing with Richview for close to 10 years and their Vets and staff are very professional. They were very sympathetic when dealing with the loss of my two shelties a couple of years ago. ...
I have been dealing with Richview for close to 10 years and their Vets and staff are very professional. They were very sympathetic when dealing with the loss of my two shelties a couple of years ago. The Doctors are very professional and knowledgable. I would highly recommend Richview and I also like the location.
Suraj Gadekar
5 Jul 2014
I am taking our dog (chihuahua) Mac to Richview Animal hospital since one year. The Doctors (Dr Portch & Dr Booth) have been exceptionally good in treating Mac. The staff at the Hospital is also awes...
I am taking our dog (chihuahua) Mac to Richview Animal hospital since one year. The Doctors (Dr Portch & Dr Booth) have been exceptionally good in treating Mac. The staff at the Hospital is also awesome. Mac recently had a severe neck sprain due to spine pinching between his vertebrae. Dr Portch and Dr Booth examined him with utmost care but thoroughly and correctly diagnosed of a neck pain...so difficult for anybody to otherwise guess when your dog is behaving weird. We recently also got Macs' teeth cleaned at the hospital and the outcome was awesome.
rainer M.
24 Jun 2011
Well can't say I'm impressed with this hospital. Constantly feel like I'm being nickle and dimed to death. Not sure about some of the young people working there. They seem very inexperienced and not s...
Well can't say I'm impressed with this hospital. Constantly feel like I'm being nickle and dimed to death. Not sure about some of the young people working there. They seem very inexperienced and not sure of what they are saying or doing. The only light in this hospital is Dr. Portch but you don't always get her when bringing in your pet. My suggestion is to look around and ask friends before deciding on a vet.
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