It started when we attempted to bring our pet in from living minutes down the road since he was acting very strange in the morning. When we called the office around 8/830 we talked to a women named maria who told us we had to wait up to THREE hours to see our vet even with living so close and at the time not knowing if his potentially his life on the line after diagnosing symptoms to the technician over the phone. Once we arrive we wait out in the waiting room while my pet is panting his life away and noone shows any urgency at the front desk. The stay was all of 5-10 minutes as our vet was never informed of his condition before we arrived and had advise us to rush him to an emergency hospital in Mississauga by this time it was too late. We return to follow up on the appointment yesterday and weren't given any real answers and were charged close to 300 dollars for making us wait in the waiting room with a panting pet and also charging us close to 700/800 dollars in meds the week BEFORE. We asked for some type of reimbursement and they showed no compassion and were unable to do anything. Would never return and i had two dogs there over the course of 20+ years. Terrible service when it mattered. Only want to stay financially secure. Read Less

I first switched to this vet to try and find more answers to my dogs extreme allergies and skin conditions. She was on the steroid prednisone before we got to this vet but wanted to see if we could get to the root of the issue and find a better option. THOUSANDS of dollars later, and trials of EVERYTHING else (and all was guessing as they did NOT know what the issues were) …then to dermatologist because they could NOT help to try even more options that failed…we realized she might have to be on this medication forever (which is not great for her, but at least she will be comfortable). This was a conversion I had with the vet. So when I asked for the medication to be renewed they said no and they need to see her. (Again thousands of dollars later and trying everything else AND having a conversation with the VET telling ME there might not be another solution) they want me to pay the additional vet fees for the same solution. At this time I expressed I financially don't have the means to pay for another visit right now and would have to wait maybe a few weeks. I’m asking for enough medication to make my dog comfortable until I can afford the visit and the response I got was "You can use a credit card." CLEARLY my dog’s best interest is not their priority. Had I not tried everything else before their argument that they need to see her again before giving this mediation again (we have repeated this cycle many times) I might see their point... Not even to give an option to make my dog comfortable for a few weeks until I get in is disgusting. I now realize their motivations are only financial and not what’s best for my dog. I will never return. Read Less

All of the staff are always sensitive, compassionate, and caring. This visit was sad and difficult. I have never felt manipulated or coerced. I have always felt well informed. My wishes have always been respected. Read Less

Everyone there are amazing. Doctors and the girls at the desk are warm friendly and go the extra mile. Been going there for a couple years now and would recommend Grimsby animal hospital to anyone with a pet. Read Less

Really fantastic experience with the vet here. OVC in Guelph called down after my FLemish Giants spay to see about after care and they were more than happy to help! So friendly, caring and gentle! Front desk woman has a way with clients that is so refreshingly positive and happy as well! Great care from great people! Read Less

A special thank you to Dr. Gough and asst. Sue you are the best! You always take such special care of Brody. He has recovered from his recent dental surgery very well. Once again thank you to all the staff at Grimsby Animal Hospital Read Less

I have been bringing my beloved pets to this Animal Hospital since 1998, and in all that time have had the most amazing service one can hope for. The Doctors, and all staff are so caring and professional - they are so kind and sympathetic when sad things happen and somehow they make it so much easier to bear. I would recommend the Grimsby Animal Hospital to everyone who wants nothing but the best for their pets. I am so grateful to have them when I need them!! Don't hesitate to take your beloved pets to them!! Read Less

We've been using your services for 30 years (or so). You have treated our pets with care and concern - love, actually - dealing with medical issues (illnesses and regular checkups) and preventive care. Several of our pets have boarded with Grimsby Animal Hospital, and they always adore the experience. Thank you from us and the beasts. Read Less

Havik was having eye infection and after trying to fix the problem it developed in the other eye.I called for an appointment and received one for the afternoon.Soon after they called me back and said there was a cancellation,could I bring him in the next 15 minutes. Dr.Peters checked him out and gave us some ointment for him. She gave him a good examination while we were there. I have been bringing my pets here for years and they are so nice and accommodating and always pleasant. Read Less

I can't say enough about the veterinarians and staff at Grimsby Animal Hospital. They are caring and knowledgeable and take the time to ensure that all questions are answered. Over the years we have brought our dogs in for routine check ups as well as serious illnesses. We know that they are in the best of hands. Thank you to Dr. Peters, Dr. Davis and all the support staff! Read Less

After walking our dog today we returned to find he had cut the pad on his back paw-it was bloody and we were worried. I called and was told to bring him right in. It was a Saturday morning and they were fully booked, we only had to wait 15 minutes before seeing Dr. Peters, she gives such great care to our dog and although the cut wasn't as bad as we thought she checked him over good and reassured us that he'd be fine. The staff at this hospital are so wonderful and we truly appreciate all that they do for us. Thank you for being so professional and caring! I also love the personalized notes she makes on our invoices! You guys are top notch! Read Less

The Doctors and staff are wonderful and really enjoy what they do. I can not say enough about the care our dog has received. There are other facilities closer to our home but I will not leave this exceptional facility.Read Less

Dr Gough was beyond exceptional in helping us deal with the passing of our dog. Everyone there was so kind and I always found them efficient in getting us in when we had emergencies. Thanks to all the great staff here! Read Less

When I moved to Grimsby I never thought I would find a Vet as great as the one I had in Brampton!!! I was wrong, Dr Gough is so kind and made me feel welcome and sometimes I think she loves my pets just as much as I do! The entire staff goes above and beyond! I couldn't recommend them all enough! They also are so patient as I have 3 little boys and they are so very helpful every time I come in. Thank you to all of you! Read Less

Great staff!!! I can't say enough great things about this animal hospital... The veterinarians are kind, caring, informative... from start to finish. I've had a new puppy there to get vaccinations and a full checkup, to senior dogs with old age issues and a cat too.The staff is with you every step of the way, even when you have to make that dreadful decision to put a beloved pet down. They have a special lovely room like a room in your own home for this purpose.Welcoming environment, smiling faces, personable people. Cheers! Read Less

To the most compassionate, caring and beautiful Vets and Staff, I thank you so much for your generous gift of flowers. I would have called, however I am still blubbering over the loss of my Jazzy Girl. I am not very coherent when tears are streaming down my face. To Doctor Suzi Peters, I will always remember how wonderful you were with me, my sister and Jazzy before she left this world. My heart aches, however I know that Jazzy is no longer in pain and l feel so blessed to have had her in our family for the almost 16 years. And, thank you all for the wonderful care that you give all our animals. You are the best! Connie Read Less