Long read but just so everyone can read the full story). I honestly can’t understand why this Veterinary Hospital has such mixed reviews… I have taken my pet. Rats & Dog here and I’m sure they’ve seen some of my Ferrets as well. Just to let you know for being 37 years old I’ve had 2 dogs, 15 ferrets & 25 rats over the years, including numerous fish. I know for sure I have seen Dr. Fisher, Dr. Kendra & Dr. Marco (excuse me if I spelled their names wrong or only used first or last, it’s either what I can remember or what I was given). I have a regular vet clinic (Windrush) that is also amazing, but I use Campus Estates as an after hours or emerge clinic when I need to and let me tell you all the vets, techs & receptionists over the years have never been anything other than professional, empathic, caring & ethical! I’m so upset to read some of these reviews because I don’t think people understand their role as an emergency hospital, maybe because they haven’t been through enough emergencies or had that many pets or maybe because they are in the throws of grief. I have witnessed nearly 40 cardiac euthanasias, surgeries, illnesses and have even gone to other recommended vet hospitals and this is my 1st choice by far. As I write this I had my dog Ruby (Border Terrier) euthanized on Sat. Aug 5th/23 of what was known to be a “silent killer” an undetectable cancer in at least the liver meaning it’s usually only found when it’s too late. I am so grateful to Dr. Marco and his team that day. He was very calm, empathic and caring, not to mention ethical. He presented me with everything at the start and then when he found out what it was he modified what could actually be done and what would be best for Ruby sadly, it was best to say goodbye to her that day. He could have easily taken our wallets for a wild ride first, but didn’t because he is good man and an honest one and truly cares about his patients and their families. I understand he couldn’t hold my hand the whole time, nothing could be done to save Ruby, but he could have saved other patients that day, so they set me up in a private room for a few hours so I could spend time and say goodbye to my beloved Ruby and collect myself to drive home alone after from Guelph to Grimsby. Btw all the rooms have silent doorbells to summon someone if you need them and they answer within a few mins. They also give you an emerge time slot and then triage your pet and loved one to take the lest stable first as they are a hospital, just like the people ones do. Also: if you pet starts to get worse before their time you can always call them and head over earlier but if they are stable when they get there you will be waiting, it’s a hospital, this is how they work. They don’t usually have owners when they take their vitals on arrival because guess what if an owner is upset the animal can pick up on it and it’ll skew the results potentially, it’s only a couple mins and they don’t do any medical treatment without your permission and they have to call or get written consent for any treatments because of liability reasons. I wanted Ruby to have bloodwork first, Dr. Marco advocated & stressed for a light ultrasound first (sadly he was right and found a multiple masses) he saved me the more expensive bloodwork, other tests and overnight hospitalization (in fact, even though he said he could get Ruby to where she could come home for another night he said he was certain I’d be back tomorrow to euthanize her), saving us even more unnecessary costs, heartbreak and most of all saving our poor little Ruby more suffering. All the vet techs that day I remember seeing were beyond sweet and accommodating Julianna, Kyara and Hillary, Hillary did the pre-sedation & catheter setup and Kyara did the after care and not only were they so sweet to Ruby, but also to me and entertained all my wants and wishes for Ruby within their power. Amy, the lady I spoke to on the phone listened to me intently, informed me on everything goes on and answered all my questions honestly, there were no hidden surprises when I got there other than Ruby’s lousy situation that no one could have predicted or done anything about. If I missed any of the staff I come into contact that day, I apologize I was so emotional and overwhelmed and worried about Ruby, but I didn’t observe a single staff member make any incorrect or rude interactions with anyone including myself. I wasn’t rushed when I decided we needed to say goodbye that day. Despite how busy it was Dr. Marco came in when I decided it was time and explained one tech Hillary would do the pre-sedation and catheter and then he would be in the administer the final meds and call the time of death. Before he gave the meds he told me what meds and what they do and what to expect, no sooner than he flushed the line with saline she was gone without ever knowing what happened, one of the fastest, kindest deaths I could have hoped for. They even gave her a 2nd pre-sedation shot so she wasn’t aware of the catheter going in. Hillary you are an absolute sweetheart and I thank you so much, never change, owners and pets need people like you! Kyara thank you so much for all your care for Ruby’s after care and all my wishes (of which there were many). Dr. Marco, thank you for being honest, ethical & caring despite how busy you were. He was able to give me all the facts and still tried to do it in such a gentle and kind manner, until I told him he can be brutally honest with me and even then he was great! Oh and btw for those of you complaining you weren’t present for things I was present for all of it except the 2 min triage for vitals. Once they knew what was going on as long as I could be calm and quiet so not to upset the patients. I saw my Ruby on the table in real time and Dr. Marco showed me what they found on the ultrasound, it wasn’t pics or a vid it was turned on again and they put it on Ruby’s stomach again to show me (and I kept my word, I didn’t make a peep, was calm and didn’t move or touch anything). I was given a room where I could cry and calm myself before I got Ruby back for awhile. I wanted the big, least clinical room they had for her. I wanted her pre-sedated, catheterized and euthanized on the couch and because she was cooperating and it could be done they did it. I have severe anxiety and Ruby meant the world to me and they did everything and then some in their power to accommodate Ruby & I. Between the emerge visit, light ultrasound, euthanasia, and after care it was about $1,200 and even though that isn’t easy for us to pay, I was happy to given how she got to leave this world in one of the best ways possible. By the way, I chose to have private cremation, her remains back and a paw print and that would have been about $500 of my bill that day. Guess what as much as a bill can shock me and I am working class our medical care as humans in this country is expense and we don’t get to see a lot of it because we have socialized medicine and it costs a lot of money to be educated, to get the machinery, supplies and meds and the other overhead costs that’s not always on the vets’ part. This place isn’t out to take your money, they are upfront about costs and what’s realistically needed and they offer a 3rd party loan agency. Coming from someone who has been to number of vet clinics since they were a child, owned many pets, enough emergencies, medical conditions and euthanasias, I wouldn’t hesitate to take any of my pets here again. I was just grateful, I was one of the one’s to make it in that day especially given that I was an out of towner. To the people that had your pets hospitalized or treated and they didn’t make it, I’m so sorry for your loss and I know your grief having over 40 pets and pocket pets being considered exotics, but sometimes that happens and it isn’t always the vet’s fault. That goes for my regular clinic too there was no way to predict this for Ruby and they were so sorry and called to extend their sympathies and even waved the bit of money I still owed them for meds not because they had to but because they could. I’m just saying sometimes just like in human medicine we can’t fix everything even if it’s worth trying, it’s not always successful and I’m sorry for all your losses, but I’ve never had a bad experience at this hospital. Thank you all from Ruby, myself and our family. The picture attached is the thought some kind person had to cut out hearts to decorate the catheter cover to make it nicer for us in the end. Read Less

Every experience at Campus Estates has been really positive for me and my little rats! Dr. Kendra Liteplo and the team (shout out to all the support staff) are always so kind and patient. It’s actually really nice making a visit (and I’m commuting from Toronto). Dr. Liteplo is a small animal and internal medicine expert. She’s provided consistent care, and better yet she understands how gentle and intelligent rats are — so I never feel like a crazy rat lady! She just gets it. 10/10 service. Read Less