Downey Animal Hospital

Just moved to the area and thought I would try this clinic out. It was so refreshing to see the vets genuinely care for your pets. For the first time they did not push extra test, extra exams ..extras extras extras... as in vets that I dealt with in the past. I can honestly say than I am super impressed with their services. I would definitely recommend Downey Animal Hospital. Read Less

Me and my fur babies love Dr. Rai, he is so caring and kind to the animals. He is very honest and straight forward with any issues my animals have. I take my dog and my cats to this clinic. All the staff are very kind to all my animals when I have brought them in. You can clearly tell how much Dr. Rai loves his job and loves the animals. I have had to use the emergency services at this clinic multiple times and Dr. Rai is always just a phone call away, it is very comforting knowing he will always come to the clinic after hours to help. I have also brought one of my cats to this clinic for a surgery it was very well done, my cat is now happy and healthy. The prices are very fair and comparable to other clinics. I will never take my pets any where else we will be lifetime customers. Read Less

I love Downey Animal Hospital and all staff. I am very protective of my babies and I know they are always in great hands when they are there. My Female Mia had her surgery done today for hernial repair and spaying and it went perfectly. I picked her up at 230 and brought her home. We’re so happy to have her back and on a road to recovery. They also offered a payment plan to keep myself and my fiancé at ease. They are an amazing hospital and I would highly recommend them to everyone . Thank you Downey Animal Hospital for taking care of my 2 babies and making us feel loved and welcome at every visit. Read Less

Dr.Rai and his staff are so thoughtful and caring. My dog loves going there, and I can tell that Dr.Rai genuinely cares about his health. I have recommended the clinic to many people, and will continue to do so. Read Less

I'm not much of a review writer but I want to recognize Dr. Rai and his whole team at Downey Animal Hospital for the outstanding care we received over the past week. If you're ever in a situation where you need an emergency vet, this is absolutely the place to go. 5 stars just isn't enough.... We had to bring our 2 year old golden retriever in early on Family Day Monday after she hadn't eaten anything for the whole weekend and had been getting sick. We actually went to another vet first (at 1AM that morning) and it was not a positive experience. The vet we met with seemed annoyed to be there, he insisted on taking X-rays that were blurry and didn't give us any information and he gave our dog everything he could think of without explaining why she needed it. The worst part was that after taking the dog away to administer the medication, he didn't return with her to answer our questions and instead, had the VT give us our bill and send us on our way at 2AM. This doctor took advantage of us when we were scared and desperate and I'll never forget the helpless feeling of leaving the vet that morning with a dog that had to be carried into the car. $800 spent in 45 minutes with absolutely no answers or even ideas of what might be wrong with her. This veterinarian DIDN'T CARE! Our dog was even worse in the morning and could barely lift up her head. I called Downey Animal Hospital and was immediately connected to Dr. Ravi Rai. We met with him shortly after the phone call and I immediately felt that I was in better hands. He explained that the situation was very serious and that he was going to do everything he could to save our dog, and that he did, and more. He admitted her into the hospital right away and monitored her closely for 24 hours (with the hope that surgery could be avoided). Unfortunately we had to make the call to do the surgery the next day. Dr. Rai gave me the option to go to the University or have the surgery done at Downey. He explained the costs very clearly to me and ensured that I fully understood the procedure and the risks associated with this surgery. I felt very confident leaving her in his care and I received a phone call 3 hours later that the obstruction in her intestine had been removed and she was expected to be OK. After the surgery, she remained on an IV with antibiotics and pain medication. Dr. Rai and his team went ABOVE AND BEYOND to ensure our dog was comfortable and that we were kept in the loop all along. Dr. Rai was coming in in the middle of the night to check on her and make sure she was comfortable. He also told me to visit as often as I wanted and for the whole week she was there, I was stopping in 2-3 times per day to visit her, always greeted with smiles from the whole staff and welcomed right into the back to see our dog. When we finally knew that she was in the clear, Dr. Rai told me I should go home and get some sleep and that he needed to do the same because he hadn't slept much for 3 days either. Dr. Rai cares more about animals than anyone I've ever met. It was an awful experience not knowing if our dog would make it but we didn't doubt Dr. Rai and his team once. I learned the hard way that there are vet clinics out there that take advantage of desperate people like myself. When I received the final invoice from Downey - which included 4 nights care, antibiotics, pain medication, IV, SURGERY and so much more, it wasn't significantly more than my bill from earlier that week for 45 minutes in the middle of the night. They had even included "complimentary nail trim" and not even mentioned it. Downey Animal Hospital is an outstanding vet offering a level of care that's unbeatable. I feel very lucky to have a healthy and happy dog again and I am so grateful to Dr. Rai and his whole team! Read Less

I would like to thank Dr Rai for coming to our home in difficult driving conditions at 5.30pm on a Saturday. Our cat had a leg injury and was in a lot of pain. She was also quite elderly and unlikely to heal. Dr Rai was kind ,gentle and took time to explain what the the end of life experience was for our cat as he completed it. He didn't rush although we had called him at short notice, he was patient and gentle. Thank you for your compassion. Read Less

Dr Ravi Rai and the Team at the Downey Animal Hospital are the most competent, caring and compassionate animal caregivers that we had the privilege of having for our English Bulldog over the past almost 5 years. Dr. Rai never minded the very slobbery kisses or being covered with white dog when we left the clinic. We always felt that our fur baby received the best care that we could ever ask for. Dr. Rai always made himself available and always took time to explain options and answer questions. When it was time for Harley to move on to his new adventure over the Rainbow Bridge the genuine care was truly above and beyond. I wanted to say a very special thank you to Dr Rai - your compassion greatly helped in this very difficult time. Thank you Donna CoutoRead Less

I honestly cannot stress enough how competent, compassionate and caring Dr. Ravi Rai and his team at Downey Animal Hospital Guelph are. They provided emergency at home care when my darling German Shepherd "Sugar" was ready for her crossing over the Rainbow Bridge and now he is working tirelessly nursing my very ill elderly Bernese Mountain Dog "Brandy". I have all faith that this team will do whatever it takes to care for your pets and definitely go the extra mile in doing so. Barbara The Pro DogwalkerRead Less

I cannot say enough about Downey Animal Hospital:) Dr Rai and team absolutely love animals and genuinely put them first. We sent our dog there after losing hope and needing surgery to save him. He knew exactly what to do and saved him. We're truly grateful and will never forget the positive experience through a very difficult time. Our boy actually gave him hugsRead Less

Dr Rai is simply amazing! We brought our dog in on Christmas Eve after he ate a toy. During the whole time Dr Rai was very thorough and made sure we fully understood the options we had and the signs and symptoms we needed to watch for. With his help and guidance we were able to get our dog to pass the toy without requiring surgery. I cannot say enough good things about Dr Rai - he followed up to check on our dog, provided us a way to contact him (even on Christmas) and truly cared about what was best for our dog. Read Less

Dr. Rai is so great with our dog - he actually gets excited when we go there as he knows they'll all treat him kindly and he gets treats! I love that they've added a grooming services too. Our boy came back to us so well groomed and happy. Read Less

We cant thank enough Dr. Rai and his staff for saving the life and then for the great care he provided for our cat, Basil ! First of all, when I called for an appointment, I was able to get one the same afternoon . When we arrived with the cat, dr. Rai identified immediately that there may be a medical emergency, and he explained why its best to do an X-Ray, to make sure we know what were dealing with. Basils emergency ( blocked urethra) was addressed the same evening , the doctor and one of the assistants performed the surgery late that night , then Basil stayed for 3 nights in the hospital. We were actually encouraged to come and visit the next day , and Basil was doing great . Dr. Rai recommended he stays in the hospital 2 more nights, to ensure everything is ok . All in all, dr. Rai and the wonderful ladies from the Downey Animal Hospital took an excellent care of our pet , and I might add that not only from medical point of view : the proof, Basil DID NOT give us the cold shoulder after coming back home from his stay at the Downey Animal Hospital, and moreover, when we brought him back for a check -up, he was ok and didnt try to hide when dr. Rai entered the room . All who have cats know that they express very clearly when they are either afraid, or they dont like someone . and this was NOT the case with our fussy pet in this instance Also, the costs for the care at the Downey Animal Hospital are reasonable : as an example, we paid for surgery plus 3 nights stay the same as for surgery + 2 nights hospital stay in a different hospital . And the most important thing , after we brought back our cat from his emergency surgery and 3 nights stay in hospital , WE DID NOT NEED to take him back again to the hospital because his problem was not fully solved as our experience has been previously with another hospital . Dr. Rai followed up with us with recommendations for a special diet for Basil , and at the same time he did not try to convince us to buy unnecessary medication ,actually quite the opposite . Cant say enough good things about dr. Rais professional ethics as well , we were extremely pleasantly impressed !!! Thank you very much dr. Rai and Downey Animal Hospital Staff for your help with Basil ! Read Less

We can€t thank enough Dr. Rai and his staff for saving the life and then for the great care he provided for our cat, Basil ! First of all, when I called for an appointment, I was able to get one the same afternoon . When we arrived with the cat, dr. Rai identified immediately that there may be a medical emergency, and he explained why it€s best to do an X-Ray, to make sure we know what we€re dealing with. Basil€s emergency ( blocked urethra) was addressed the same evening , the doctor and one of the assistants performed the surgery late that night , then Basil stayed for 3 nights in the hospital. We were actually encouraged to come and visit the next day , and Basil was doing great . Dr. Rai recommended he stays in the hospital 2 more nights, to ensure everything is ok . All in all, dr. Rai and the wonderful ladies from the Downey Animal Hospital took an excellent care of our pet , and I might add that not only from medical point of view : the proof, Basil DID NOT give us the cold shoulder after coming back home from his stay at the Downey Animal Hospital, and moreover, when we brought him back for a check -up, he was ok and didn€t try to hide when dr. Rai entered the room €. All who have cats know that they express very clearly when they are either afraid, or they don€t like someone €. and this was NOT the case with our fussy pet in this instance Also, the costs for the care at the Downey Animal Hospital are reasonable : as an example, we paid for surgery plus 3 nights stay the same as for surgery + 2 nights hospital stay in a different hospital €. And the most important thing , after we brought back our cat from his emergency surgery and 3 nights stay in hospital , WE DID NOT NEED to take him back again to the hospital because his problem was not fully solved € as our experience has been previously with another hospital €. Dr. Rai followed up with us with recommendations for a special diet for Basil , and at the same time he did not try to convince us to buy unnecessary medication ,actually quite the opposite . Can€t say enough good things about dr. Rai€s professional ethics as well , we were extremely pleasantly impressed !!! Thank you very much dr. Rai and Downey Animal Hospital Staff for your help with Basil ! Read Less

I want to offer my sincere praise for the staff at Downey Animal Hospital. You can tell that the staff truly has your pets best interests at heart, and they consistently go above and beyond to make sure you have all the information you need to make informed choices about your pets health. I have 2 cats, and I have gone to Downey Animal Hospital for spaying, routine vaccinations, treating them when they are sick, and one very sad day when we had to euthanize our late cat who was very ill. In all instances Dr. Rai and his team were gentle, empathetic and caring. They are available whenever I need them, whether its an emergency same-day appointment or scheduling a routine appointment. They are also very consistent in their follow-up calls and are always happy to hear about how your pet is doing. They never make you feel like your pet is just another patient. Thank you to Downey Animal Hospital for the wonderful care you are giving to Guelphs pets. Read Less

I would like to share the wonderful experience my in-laws had with Downey Animal Hospital. Here is the message they asked me to leave: We would like to express our enormous appreciation to Dr. Ravi Rai for saving our kittens life. Thank you doctor for your great work and compassion. We would recommend your hospital to everyone. On May 29th, 2016, we took our 11 month old kitten, Hobbes, to Oakville Emergency Animal Hospital since she vomited a couple of times throughout the day. They performed an X Ray and indicated that she needed surgery because she swallowed an unidentified soft object. Her intestines were inflamed and enlarged. We couldnt afford to leave her in Emergency Oakville Hospital (they charge usually twice as much as a regular vet). With the help of our friend we found Downey Animal Hospital in Guelph. We contacted Dr. Ravi Rai on Sunday. Next morning on Monday May 31, we brought her to his hospital where they performed the surgery. They found a big piece of a plastic bag stuck in her intestine. Her recovery was challenging but with the help of Downey Animal Hospital, finally she is doing great. She is eating on her own and her energy has come back. She is still under a couple different medications. We are very thankful for the great care, patience, and the time spent with us before and after the surgery. Great experience in dealing with this hospital. Iwona & Robert Patla. Read Less

Dr. Rai was truly fantastic! We called the office right when they opened on a Sunday morning when we noticed our beloved rabbit wasn't eating. They had us come in immediately for an emergency appointment. We were greeted at the front desk by the very polite and helpful receptionist, and were brought into a room pretty much right away. The doctor came in and handled our rabbit very gently. After performing an exam, he knew exactly what the issue was. Our rabbit had stopped eating and the doctor needed to administer fluids subcutaneously. The doctor did a fantastic job of educating us on what was wrong with the rabbit, and answered every question we had. He was extremely personable and provided us with medication to treat the rabbit. Finally, he said he would call us within a few days to check up on our rabbit. A few days later we receive a call from the doctor himself! At the most, we expected a call from the receptionist. This is a doctor who really cares! A month later, we received a post card in the mail wishing us and our pet rabbit well. This is also the most reasonably priced office we have been to. Even though we called the office for an emergency appointment, they only had us pay for a standard appointment, plus the cost of the treatment medication! Between the lovely office, extremely knowledgable doctor, and providing a follow-up call, we can say with absolute certainty that this is the best vet we have taken our rabbit to! Read Less

Dr. Rai was willing to see our dog last minute after she ingested something she should not have and our vet did not have the required medication to treat her. He was very gentle with her and gave her a thorough exam (plus some cookies!). He fully explained all of his recommendations and the signs she was exhibiting. Very thankful! Read Less

Id like to thank Downey Animal Hospital - specifically Dr Lori and Vanessa - for their care and compassion during the recent sad loss of my little dog, Cally. Cally's final moments, in the secure comfort of our home, were handled with great gentleness and respect. It meant so much to me that her passing was in a familiar place, in peace and quiet. So, thank you, Dr Lori and Vanessa, very much. I moved to this practice after a bad experience with another pet clinic in Guelph, and I only wish Id found them sooner. They are really excellent. If anyone is looking for a competent, understanding, friendly and very fairly priced veterinary service in Guelph, I wouldnt hesitate to recommend this superb team.Read Less