Our cat, Kiki, a 4-year old male, died here when Dr. Panesar and his staff were operating on him. We took Kiki there with what they diagnosed as urinary track blockage due to crystal formation. After ... Read More
Our cat, Kiki, a 4-year old male, died here when Dr. Panesar and his staff were operating on him. We took Kiki there with what they diagnosed as urinary track blockage due to crystal formation. After doing an X-ray, Dr. Panesar gave us a price for the operation and a recovery time-frame and plan. The nurse assured us that this is a routine procedure and said her male cat has had this same condition a few times and was cured every time.
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AT THIS STAGE THEY DID NOT SUGGEST THAT WE TAKE OUR CAT ELSEWHERE OR SEEK ANOTHER PROFESSIONAL'S OPINION AND ONLY TOOK OUR PERMISSION AND INITIAL PAYMENT.
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We paid and left, with the hope of seeing Kiki soon in better health! Half an hour later Dr. Panesar called us in a state of panic and said Kiki has reacted badly to anaesthetic and his heart has stopped, but they recovered him. AT THIS POINT HE SUGGESTED THAT WE SHOULD BETTER TAKE KIKI TO THE OVC ANIMAL HOSPITAL! As he was talking to us on phone, we heard the alarm going off again. He rushed to Kiki, but within less than a minute came back to phone and told us that our Kiki was gone. When we immediately went back to the clinic to say goodbye to Kiki and learn about what happened, Dr. Panesar showed us two large tubes (syringes) full of urine that he had taken from Kiki's bladder before starting the operation.
We have 3 main reasons to believe Dr. Panesar was incompetent in performing the proper medical procedure and/or was dishonest about his capability:
1- It is likely that Kiki experienced a potassium shock as a result of removal of urine (through a needle) from his bladder. Dr. Panesar did not tell us of any measure he could have taken to asses this or to prevent the shock.
2- If Kiki indeed reacted to the anaesthetic, the possibility of this reaction should have been considered prior to the operation, which apparently was not the case.
3- Suggesting that we take Kiki to the OVC animal hospital in the middle of a failed procedure (to put it mildly) and with that terrified tone, was beyond irresponsible and unprofessional.
The scar Dr. Panesar left on our hearts will remain forever and we wish nobody experiences what we went through. We suggest you take your pets to better clinics for any serious procedure. For vaccinations and regular checks, this clinic is alright. Read Less