Disgusted by the vet i dealt with. Money hungry and full of sales pitches. Couldnt even be bothered to offer me a tissue as i sat bawling and she just continued to try and sell me things not even relevant to my poor dogs situation. Will be taking my girl and her puppies to another vet for sure. Read Less

I'd never taken Tiger to the vets before until yesterday. Dr.Lang was just great with him. He and Carole were very helpful at giving me options and what the best form of treatment for Tiger was. The weighed him and told me for his health he needs to lose weight. I love that they treat each and ever pet like they were their own pets. Tiger and i have found our vet and will go to no one else. Dr. Lang is our vet now. Thanks for being so helpful and not pushing tests or things on me when i was on a stricked budget and giving me the option to have it done at a later date. Read Less

We rarely use a vet. However, when we do we know exactly where we're headed. Dr.Caulde and his team have been incredible with our x- large breed dogs. L is a big goof ball who is afraid of his own shadow most days, yet he is always excited to go visit either of this vet's locations. S is a big suck who knows how to get as many cookies as possible from the staff. Even after an excited puppy peeps the vet techs lap, the staff acted like it was all in a days work. Yesterday, for a simple donation to the charity they support, both dogs had their nails clipped and not one whine out of either of them. Best $10 I had spent after a long month of craziness. The staff are always prepared with answers to questions, and know when to ask the vet on call to answer. Emails are usually answers within a few hours. If I could bring this team with me for every out of city trip, I so would. You'll never find a better vet. Read Less

I've had a consistent number of fabulous experiences with Princess/Downtown Animal Hospital -- at both locations. The reception staff are always so warm and inviting on the phone, and both Dr. Caudle and Dr. Lang have been excellent with our rabbits. It's so difficult to find a rabbit-savvy vet, and I'm really happy to know I have two to turn to in the event of an emergency. The clinic is clean, appointments start on time, and no one pressures you into services or products you aren't comfortable with. Definitely a recommended vet clinic here in Kingston! Read Less

We had an excellent first experience at Downtown Animal Hospital. Both the vet, and vet tech were so kind and caring. We spent the entire appointment sitting on the floor playing with, and petting my puppy. They were also very patient and took the time to answer a long list of questions that I had. I would strongly recommend Downtown Animal Hospital! Read Less

Non-stop solicitation for services during the entire visit. It was a 30min sales pitch followed by a 2 sec prick of a needle for my cat's vaccinations. They were even bold enough to hand me an invoice upon arrival for additional services(for that visit) that I did not consent to. Such as an $80 laboratory fee to examine my indoor kitten's poop. They've been insisting on this redundant charge for each visit. Even though they treated for worms on the 1 visit, according to Dr. Lang its important to keep on top of this every single time. In all objectivity, I chose this clinic because it was close to home. But its my opinion, after 3 visits, this clinic's main priority is to relentlessly up-sell products and services without shame. If questioned, they filibuster you with industry jargon and sales pressure techniques. it's a shame they exploit the innocence of animals to capitalize from their owners. I won't be returning. Read Less

Dr. Lang was very caring with my dog and patient and gentle when handling him. He listened to everything I had to say, and explained things to me properly so I'd understand, which I loved. Also, the RVT we had, Paige, was so sweet and helpful on our visit. My dog is definitely in spectacular hands in this clinic!!! :) Read Less

the vets at this clinic are very down to earth kind hearted and were amazing in detail with telling me what was wrong with my cat. they were so gentle and amazing I with my cat doo-doo I couldn't imagine going to any other vet now. So thank you to the vets at the downtown animal hospital! Read Less

Our appointment was at 9 am which is when they open up. We got there about 13 minutes early and when we got inside, they already knew my cat's name, and they were ready to see him almost 15 minutes before they opened! Both the VA and VT we saw were awesome - they were patient with my nervous boy and got him some treatment to fix him up. We were in and out before our appointment time even started! Fantastic team and responded to emails very quickly and with detail. Thank you guys SO much! Read Less

The staff are phenomenal, friendly and full of knowledge. They took such great care of Chlie. we couldn't be happier with our choice for a vetenarian team for our new puppy. Keep up the great work Downtown Animal Hospital!Read Less

Took my dog to the vet here with the following symptoms: Itchiness, pustule, crusted skin, small raised lesions, loss of hair, and dried discharge in affected area. The told us it must be a food allergy and there's nothing they could do about it. Turns out, through taking him elsewhere, that a very simple cell sample ($40) was able to tell us that he, in fact, has a fungal infection on his skin (pyroderma). They charged us $90 for the visit and told us, basically, to deal with it. Took the same dog back to this clinic with a small mass on his leg. Our options, we were told, were to: - Test the mass to see if it was a tumor for $400 (F.N.A. TEST ACTUAL COST: $40) - Biopsy the mass for over - $2000 - Biopsy plus tumor removal - $3000 - Remove the leg because the mass would be too difficult to remove. We ended up going to another clinic that was able to remove the mass for $400 and sent the mass for testing for only $200. Can't rate 0/5.. but I wouldn't recommend these guys to anyone. Sure, they're kind and they're clean and welcoming... But they'll ram you with their pricing because they know that most people aren't comfortable with price comparisons when it comes to their animals. What's really messed up is that, not only was their pricing on the procedures marked up 200% from other places, but the pricing also included unnecessary testing such as urine tests and several types of blood testing which they, during the meeting, told us wouldn't be necessary and would not provide us any additional results above those that would be found by testing the biopsied or removed mass. Double-dipping isn't cool. Read Less

The staff are friendly and seem to genuinely care about both of our pets. Our dog LOVES visiting every time we go and even our cat is not afraid of being there which is great because he does tend to be extremely shy and reclusive especially when out of our home. When we had to look into a more costly procedure for our cat DAH/PAH had the lowest price and best attitude towards us. We chose to have the procedure done there and we were very pleased as they provided thorough care of our cat, allowed us to come visit him, and gave us frequent regular updates while he was not able to be at home. When we have had concerns (not even serious ones) we have been able to be seen within 24 hours at one office location or another. The offices are also very quiet, clean, and tidy every time we visit. The work that the Vet Techs do in the offices is above and beyond our experience with other Veterinary offices that we've visited in Kingston, you can tell they love their jobs. We have been going to Downtown Animal Hospital since it opened and we feel confident in our choice to continue to have our pets cared for by the knowledgeable staff there. Read Less

I love the Downtown Animal Hospital and all the staff they are all wonderful. I also love the fact that they send Birthday wishes to Bella & Kayla. Great work, Great team, The girls are always very sweet with Bella. Thank you Alison Vermette Bella & Kayla Read Less

Dr.Lang and Melisa(??) Were great! They were very friendly and treated Simbae with love ! They both had a very calm and patient demeanour. And they accommodated us for a last minute appointment the secretary/vet tech at the front desk was very friendly as well. Definitely people who love and value their job and clinic!! Read Less

Once again we needed to have our precious canine child, Katie, examined after she somehow injured her left leg last evening. She was still in discomfort in the morning so I called PAH at noon and they were able to see Kate at 12:30. It appeared to be pulled muscles and she was given a steroid injection and a few day supply of the med to see if the leg settles down. It's 5:30 pm and she seems much better already. The quality of care, attention and compassion are always consistent no matter whether you go to PAH or the Downtown Animal hospital. We are truly grateful to have such amazing veterinary care for our Katie. Many thanks! Tom, Lori and Kate Read Less

My fur baby, Swiss, had his very first visit to the vet today and the downtown animal hospital was absolutely amazing! They are extremely knowledgable and very kind. Normally, Swiss is very timid with strangers but he was quickly accepting pets and love from the veterinarian and the technician I highly recommend the Downtown Animal HospitalRead Less

I was very pleased with our visit to the clinic. We brought little Molly in for her shots and a check up. The team goes over and above not only providing the shots we were there for but also but giving us tips and tools to help with raising a healthy happy well behaved pup. Thank you! Read Less