I don’t normally do reviews but I’m beyond pissed and want you to know. We brought our dog in on the Saturday night of the long weekend because our normal vet was closed. He had had an allergic reaction and needed a antihistamine shot, which he got. The vet on that night was great. However the night before this he had eaten a foam ear plug. We didn’t think anything of it as he ate all kinds of stuff. A day later he eats and then vomits breakfast. Will barely touch dinner. Vomits again on the following morning (Monday) We bring him back (because our vet was still closed) spend $1400 on bloodwork and imaging. Tell the vet about the ear plug and was literally told “well I don’t see it in there it’s just inflammation. He’s fine. Just feed him rice and cooked beef, it’s a reaction to the Benadryl” so we take him home. He eats a little of that for dinner. Next day. Won’t eat at all. We bring him into our own vet on Wednesday morning. They used the imaging this place took on MONDAY and see a blockage. Take their own to verify where the earplug is then open him up to remove it. Inside our vet finds 12inches of strangulated bowel and they remove the ear plug but there wasn’t much else they could do and my dog FUCKING DIES that night in my wife’s arms. My dog suffered for 2 days after we brought him here because someone couldn’t read an X-ray. In fact he may still be alive if it had been done correctly. Our family is devastated over the loss. Read Less

While it took a while to get our pet seen during a holiday, the staff gave us their full attention and made us feel welcome. Our pet was diagnosed and treated efficiently and with tender care. She's on the mend and should be all better within a month! Read Less

Had to take my pet in during after-hours to be put to sleep. The professionalism, compassion and care shown by the staff (especially Laurie!) was appreciated during such a difficult time. It is expensive as it is an after-hours site, but the money spent was well worth it given the circumstances. Read Less

This is the worst experience I have ever had at a vet clinic. Avoid this clinic at all costs. It's a full blown extortion racket. I own 3 animals two cats and a dog. All are in phenominal health both physically and mentally. We found two kittens while cleaning out a condemned house. I was syringe feeding the kittens for almost two weeks. Nursing them from nearly dead (skin and bone) to excellent health. My biological father is older and not very aware. He accidentally stepped on one of the kittens we found. We took her to the emergency vet thinking it would be the best thing to do. Upon arrival they immediately prepared an estimate for $1500 dollars. We told them the cats had been found and we were not paying $1500 dollars to have three injections, 12 hours of emergency care and very high chance they euthanize the cat. All I wanted was the medication. When we said we weren't looking to spend hundreds of dollars on a cat we found in a box in a condemned house. They proceeded to tell us that we were being inhumane and they were going to call the OSPCA. I asked if they could give the cat the medication and I could take her so I could monitor myself rather then have her sitting in a cage and paying for their "emergency care". They gave her the medication as requested and we were finally allowed to leave. They then proceeded to call the police and file a report to the humane society. All because I didn't want to pay them $1500 dollars to care for and potentially kill the kitten. These people are the definition of disgusting, I would highly recommend you avoid this clinic at all costs. The people do not care about the animals all they care about is money. The vet is a complete fool and the assistant is an extremely biased individual. It is clear they judge you based on your appearance and abuse their power. The officer who showed up at my house had no comment and was happy with what we were doing as we are both pet lovers and it was apparent we take excellent care of our animals. The clinic was clearly upset that we did not want to pay them for their service. They will call the police or OSPCA on you if you try to make decisions in regards to your animals. Based on the other reviews and my own experiences at this clinic its obvious the owner of this clinic has stolen hundreds of thousands of dollars from people by preying upon them while in an emotional state. Beware of this unethical overpriced service. I would reccomend reporting the vet to his governing body he should have his licence stripped. For all the people out there who don't know how things work vet clinics are private businesses. The only reason why the bills are are expensive is because most vets are more concerned with making $250 to $500,000 a year then actually saving animals (kinda like doctors in the US). Even if you're paying $8000-10000 in rent for the retail space, you have staff and other expenses. Billing people in excess of $1500-3000 dollars for relatively basic services is unethical and should be illegal. I think we should all ask ourselves why Pet Care is more expensive then Healthcare? Why are my human antibiotics and medication is 1/8th the price of my animals medication? There are still a few honest vets with reasonable pricing I highly reccomend you do your research. Read Less

Dr. Bob took a few dozen quills out of our dogs face this evening. They explained the cost before getting into it. It’s expensive but that’s what you should expect when you’re at an after hours vet. Sometimes they get 0 patients a night so they need to make up for that. They were very kind to our dog and explained every step of the procedure to me. Read Less

We were very impressed with the compassion and professionalism of the technician and doctor at the hospital. At an extremely difficult time they were empathetic and kind in their examination of our dog and interaction with us. The outlined our options clearly and honestly which was much appreciated. I want to thank them again for their compassionate care of myself and Kaylee. I would highly recommend them with no hesitation. Gloria Morris Read Less

This is three years old being written. But if you could go after a vet for malpractice I would have. Kept a dog sedated in the back room for so long they couldn't wake it back up again. Charged $3700 dollars to literally kill a pet in what other vets could do in 30 mins. Dog was bitter by another dog. No broken bones, just a punctured muscle in the hind. If you care about your animals at all find a reputable vet that will do emergencies after hours and avoid this place at ALL costs. Paid 3100 and left that evening but we're called the next day and told our bill had a mistake and we owed another $600. The vet on that night was lucky.. TLDR; Malpractice towards animals, no compassion, money grab. Avoid at all costs. Read Less

I had to bring my elderly dog to be put to sleep on a Sunday. We called in advance, and were treated with compassion, respect and everyone was very gentle with all of us. An unfortunate thing to have to do, but I am so grateful they were there for us at our time of need. Read Less

On New Years eve day, my daughter had to take her Pup (1 year old) to the clinic, as it had fallen very ill. The vet's were very quick to attend to him, however he passed away. My daughter was treated with a lot of compassion, and was allowed to stay with the pup as long as she wanted. We weren't charged for the visit, and they also kept the pup for us for a few days until we could make arrangements. Again, there was no charge. Thank you for making a horrible situation more bearable. We strongly recommend your services to our friends and family. Read Less

Today I had to bring my fur baby to this vet for an emergency visit. Everyone there was soo amazing and compassionate and caring to my poor pup. Honestly was the best vet experience I've ever had with any animal. I don't even live in Kingston but I am seriously contemplating switching to this vet clinic!! Read Less

This place is Terrible, my tiny 6 pound dog had an abscessed anal gland that had erupted.... He woke me up at 3 am in so much pain so I got up and rushed him and they would not even look at him with out 200$ down and that was just an exam and then she said the only thing she could do was euthanize my dog. Sorry but I'm not gonna euthanize my dog for an anal gland dummy so she sent me home and made my dog suffer in pain until 9 o'clock in the morning when my vet the opened. I would never trust my pet with these people ... If their willing no to let a dog suffer in pain for 6 hours than God only knows how they treat the animals... This place should be shut down permanent and maybe some vets should be open longer in Kingston!Read Less

Horrible service, my dog stayed there for a night and the next day when i got her back she had diarrhea and felt sick. I called em about this but the operator refused to give me any information regarding what happened. Read Less