Very poor service, took my cat in just for Rabbi and worm shot, the vet took my cat out of the room gave her the shots plus another, examined her, all at the very low cost of $178.00. They just do what ever they want there, then bill you for it. Read Less

I called here for the firsr time as I was looking to get my cat fixed. Did not feel like they would work with me to put together a payment plan. Felt they did not really care about my cat but were focused more on my wallet. Read Less

I just recently switched vets and I have never had a more pleasant experience. Super friendly and knowledgeable staff. I had to wait a bit of extra time because of a couple of emergency appointments that came in, and for my trouble, both my cats got catnip pillows, which was a lovely touch. HIghly recommend! Read Less

They are always really late with their appointments. Boarding my pets there used to be a nightmare. That has gotten better though. Our Vet is very good. So that's why I still go there even though it's all the way across town from me. Read Less

First off the service received over the phone was lovely. It's the policies I have an issue with. They won't sell you Advantix over the counter. They require an appointment. For flea medication. That you can buy online. So tack on an extra $70 minimum on top of the already pricey medication. 1-800 pet meds get my money. Read Less

Dissatisfied with this veterinarian.  We brought our dear but very sick, elderly cat to be euthanised.  The vet tried to upsell us on various tests that might tell us why he was dying, and charged $80 for the privilege.  Then he took the cat away, returning to state that they would still be awhile as they could not find a vein for a catheter (they had already tried two sites.)  The obvious would have been to inject something that would put him to sleep, but these people chose the expensive way, causing unnecessary pain to our beloved pet.  We left immediately in the hope that they would cease the mistreatment if we were not present to impress. Read Less

Took my pup Willow to get spayed this week. She is a little older than most dogs are when they get fixed. The cone didn't really fit unfortunately, so she hasn't been wearing it much at all. Regardless, she is recovering wonderfully. I expressed I couldn't afford to spend 700+ dollars on a spay, so the woman at reception was very understanding and explained to me all the extras I would actually need. I didn't feel taken for a ride like I have felt at vets in the past. Very friendly staff. Read Less

We've brought our pets here for sometime, but don't make regular visits as we have indoor cats that have always been healthy. However, despite being an indoor cat, our cat got fleas and we also had a new 6 week old kitten in the home. I had asked for an appointment this evening, but due to either a miscommunication or clerical error our appointment ended up being in the system for the next day. With our schedule that just didn't work. Dr. Llera and his staff went out of their way for us. Although we had to wait a bit, he and his staff stayed after hours just to care for our cats. The exam wasn't rushed, and they still included the complimentary nail trimming for our cats. In addition, Dr. Llera further offered to call other vet offices to find a flea medication suitable for our new kitten since we can't use advantage on him for 2 more weeks. Excellent customer service. I can't express my gratitude enough.Read Less

I used to be a client here...many years ago. In the beginning I loved the clinic. Hugh Wiley was the best vet around. After Hugh's accident, I continued to take my pets there and saw many other vets.. one of those vets was Ken Rutledge (who now owns McEwan). My old bouvier had been diagnosed with bladder cancer by Dr. Ross. This was all confirmed through x-rays etc. I had to take Tosca in for some more x-rays and that involved anesthetic. When I picked my dog up later that day he was lame...he couldn't put one of his front paws down and that was not an issue when I dropped him off. Dr. Rutledge told me that he had arthritis...very common in older dogs. When I said that he didn't have it before we got there he told me that sometimes it can appear very suddenly. I was not impressed, but did take the medication offered to make my boy more comfortable. A few days later he was back at the vet and another x ray (keep in mind I'm being charged for all of this...meds, extra appt. and another x-ray) confirmed that he didn't have arthritis...he had an injury. Dr. Rutledge then admitted that maybe he had fallen off the table when he was coming out of the first anesthetic. I was beyond angry...and I didn't feel that I should have to pay for the meds, 2nd x-ray or vet visits when it was their fault. I tried to contact Ken Ross numerous times to discuss this, but he never once returned my call. I refused to pay...and ultimately they called a collection agency on me. All of this could have been resolved if Dr. Ross had called me back to discuss this. I had been going there for 12 years at this point...with 2 dogs and in total 4 cats. They made a lot of money off me over the years and I would have continued going there if I had been able to express my concerns and work something out with the owner. I was not looking for free treatment...but I didn't feel that I should be charged for something that was caused by their negligence. Read Less

I have been taking my dog here for a few years and they are always helpful and understanding. They offer a lot of extra services but they do not force us to do any that we cannot afford. Their hours are also very accommodating. Read Less

Brought my female cat in to be altered, she came home sneezing with discharge, shortly after my other cat got sick, called and spoke to the rudest manager i've ever encountered in my life that just couldn't get off the phone with me fast enough. Thankfully they no longer see that vet and had both cats files switched over within 24H. Read Less

Dr Ross is our trusted vetrinarian. Our French Bulldog has been in his care for 5 years and he is a kind, well informed and compassionate care provider. The staff are friendly, we are very pleased with their services. Read Less

My Goldendoodle Scully & I are so grateful for the excellent care she receives from the wonderful Dr. Jaime Lawless (Buchanan) & Dr. Ryan Llera. Kingston Veterinary Clinic's vets have been my dogs' doctors for over 15 years and I wouldn't take my pets anywhere else in Kingston! Read Less

Dr. Buchanan is amazing! There is no other vet I would trust with my Tiger's health. She has successfully brought my kitty into diabetic remission twice, and recently removed some teeth, improving her heath tremendously. Well worth the drive from Perth to have her care for my pet! Tiger loves Dr. B. She is so sweet and helpful! I am so thankful she is Tiger's vet! She is simply the best! Read Less