Princess Animal Hospital
Kingston, Ontario
General Info
We are a full service pet care facility, with on-site ultrasonography, laparoscopy and laser therapy.
Every Pet. Every Client, Every Family, Every Time!
We're proud of our facility, and our team...and we'd love to show you!
Please call, or stop by to learn more about how we can help you!
Every Pet. Every Client, Every Family, Every Time!
We're proud of our facility, and our team...and we'd love to show you!
Please call, or stop by to learn more about how we can help you!
Team
Monica Snedden
Veterinarian
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Reviews
Jennifer Thomasing
22 Jun 2024
REPORT
The Princess Animal Hospital is NOT a full service pet care facility. They could not do an airway assessment under light sedation for my dog. They could perform an x-ray on my dog. They did not off...
The Princess Animal Hospital is NOT a full service pet care facility. They could not do an airway assessment under light sedation for my dog. They could perform an x-ray on my dog. They did not offer oxygen to my dog when she had breathing difficulties They did not offer to sedate my dog when she had breathing difficulties. They could not perform tie-back surgery on my dog. The Princess Animal Hospital does not have any board certified veterinary surgeons. They only have mickey mouse surgeons who can do standard procedures such as spay, neuter and euthanasia. The Princess Animal Hospital cannot and does not provide overnight veterinary care. The Princess Animal Hospital is not a 24 hour hospital. I found this out, little by little, piecing information together that I received from different veterinarians and vet techs at the Princess Animal Hospital as our dog got older. Furthermore, the Princess Animal Hospital did not do a foot culture when our dog got an infection, prescribed medication which didn't work, offered to prescribe more of the same non-working medication when we brought our dog in to be examined a second time during the same week and never offered, never suggested and never referred us to a better hospital with more qualified staff and equipment. Our dog is dead. Our dog died a horrible and painful death. We do NOT RECOMMEND the Princess Animal Hospital.
Response from Princess Animal Hospital
25 Jun 2024
Thank you for taking the time to share your feedback. We are deeply sorry for the loss of your beloved pet and understand the pain and frustration this has caused you. However, we would like to address some of the points raised in your review to provide clarity on our services and practices.
Firstly, yes we are a General Practice veterinary hospital. While we offer a wide range of services and soft tissue surgeries, we do not have board-certified surgeons on staff. We have never claimed to be a specialized surgical facility. For complex procedures, such as the tie-back surgery you mentioned, we believe it is in the best interest of the pet to be referred to a specialist. This ensures that they receive the highest standard of care possible.
Regarding our hours of operation, we were previously a 24-hour facility. However, due to a nationwide shortage of veterinarians, we had to adjust our hours. We have always communicated these changes promptly to our clients to ensure they are aware of our current operating hours.
Throughout your pet's care, we made multiple referrals to specialty hospitals for more advanced treatment options. Despite this, there was one appointment where, due to your behavior, we asked you to leave and not return, and yet another appointment you did not show up to. Our veterinarians and team were in constant contact with you through phone calls, emails, and appointments to provide care for your pet. Unfortunately, during several of these appointments, you left before any meaningful discussion or recommendations could be made, or options made available to you were declined.
We normally do not respond to reviews in such detail, but we feel it is important to address your concerns and provide our perspective. Our team strives to offer compassionate and comprehensive care to all our patients. Despite the challenges we faced, we continued to make ourselves available to you and your pet.
We are truly saddened by the loss of your pet. However, we believe that our team did everything possible to support you and provide the necessary care. Our priority has always been the well-being of your pet, and we regret that you feel otherwise. We wish you all the best.
Susan Haley
26 Jul 2023
REPORT
After realizing something was very wrong with our cat, we tried to see our own vet but they were unable to help us within a short time period and recommended we try Princess Street Animal Hospital Urg...
After realizing something was very wrong with our cat, we tried to see our own vet but they were unable to help us within a short time period and recommended we try Princess Street Animal Hospital Urgent care. We are so thankful that we did. The staff were very accommodating and saw us quickly. The sad diagnosis was confirmed and the hard decision was made to let our little friend pass peacefully the next day. Upon our arrival the next morning the staff were ready for us and they were all so kind and compassionate beyond words. Thanks to all who helped us, especially Dr. Flynn. The final caring touch was a beautiful card sent about a week later with kind words and his little paw prints on paper. We are so fortunate to have this vet service in Kingston.
Katie
8 Oct 2022
REPORT
If I could leave no stars I would. I brought my sick puppy to the emergency clinic after he started acting different. I was told they would need to do blood work which they did and they told me it cam...
If I could leave no stars I would. I brought my sick puppy to the emergency clinic after he started acting different. I was told they would need to do blood work which they did and they told me it came back normal. They gave him a anti-nausea shot and a water shot and sent him home. The next day I brought him back to the clinic as he was still not himself, again they gave him the two shots and sent him on his way. They did not follow up with me nor did they seem to care or see the urgency that he was only 12 weeks old and something was obviously wrong. I took my baby to his regular vet later in the week where my vet reviewed the blood work completed at princess animal hospital. He was shocked that they allowed me to take him home and didn’t prescribe him any medication. His blood work was not NORMAL as they stated his white blood cells where off the chart and immediately my vet told me he had a severe infection. My dog was prescribed anti-biotics given another blood test and had an X-ray done. A few days went by and my baby didn’t get any better. I had to take him again back to the vet where they tried other medications. I’m heartbroken to say my dog was put to rest on Thursday. I wish they had taken the time and not told me that my dog had normal blood work as it was obviously not. I’m extremely disappointed and now have to mourn the loss of my dog, not to mention the absurd amount they charged me.
Rebecca
6 Oct 2022
REPORT
********LET ME ADD, MONICA YOU KEEP TELLING PEOPLE TO CONTACT THE OFFICE BUT WHEN WE DO, YOU GUYS ARE NOTHING BUT DISREPECTFUL??? Stop with the copy & paste responses and ACTUALLY TRY TO SOLVE THE PRO...
********LET ME ADD, MONICA YOU KEEP TELLING PEOPLE TO CONTACT THE OFFICE BUT WHEN WE DO, YOU GUYS ARE NOTHING BUT DISREPECTFUL??? Stop with the copy & paste responses and ACTUALLY TRY TO SOLVE THE PROBLEM!!!!!********
PLEASE DO NOT BRING YOUR ANIMALS TO THIS VET!!!!!!!!!!!!!!!!
My sister brought her cat who was having major health/bladder/kidney issues to this vet THREE TIMES. THREE VET VISITS they told her it was just stress. The cat could not pee, was throwing up , beyond lethargic and clearly dying. Three vet visits and thousands of dollars later , they claim it to be just stress. Thank god my sister is smart enough to know her cat was dying and brought him into a reputable vet. Within 5 minutes he was diagnosed with mega kidney issues, crystal's (which princess claims weren't there) and a blockage. Her cat would have died if she did not bring him somewhere else.
When asked why they managed to mis-diagnose THREE TIMES secretary got nasty on the phone, extremely rude and disrespectful and even hung up the phone and lied about what their names were. IF YOU WANT YOUR ANIMAL TO LIVE DONT BRING THEM HERE.
V. Marceta
31 Mar 2020
REPORT
All I have to say for this clinic, the doctors and staff is that they are the most caring,professional and the nicest people who do their job passionately and with so much compassion towards our belo...
All I have to say for this clinic, the doctors and staff is that they are the most caring,professional and the nicest people who do their job passionately and with so much compassion towards our beloved pet family.
We moved so many times all over Canada and we had our beautiful boy Alfie for 13,5 years, so we met lots of different doctors and clinics, but this one is really the one we stayed for as long as we found it and until we had to say the last goodbye to our Alfie.
We want to thank you again for everything you had done for our little boy and for us..You truly care!!
Response from Princess Animal Hospital
1 Apr 2020
Thank you for your kind words. It was our pleasure to care for Alfie over the years, he really was the sweetest little soul. Take good care. Monica and the Princess Animal Hospital Team
M B.
15 Sep 2018
REPORT
We took our beloved Maddy Rat there today. Unfortunately she had to be put down...the staff was beyond kind. They were very knowledgeable about small critters and gave us no b.s. or sale tactics. The...
We took our beloved Maddy Rat there today. Unfortunately she had to be put down...the staff was beyond kind. They were very knowledgeable about small critters and gave us no b.s. or sale tactics. They are a bit expensive BUT I've taken my animals to every team in town and have always been disappointed with the care and compassion. Dr. Lang is awesome and the lovely vet tech was beyond compare. We can not thank them enough and continue to take our fur babies there.
T. Airhart
20 Jun 2018
REPORT
We have had nothing but positive experiences at Princess Animal Hospital. When we first bought our yorkie, we were new to pet ownership and very green. Both Dr. Latimer and Dr. Caudle were very enco...
We have had nothing but positive experiences at Princess Animal Hospital. When we first bought our yorkie, we were new to pet ownership and very green. Both Dr. Latimer and Dr. Caudle were very encouraging and made us feel at ease. When our pup ate an ibuprofen, Dr. Ouellet and her staff made time in their busy schedules to take him in right away and take care of him to help avoid any long term consequences. Everyone there is very patient, even when our pup is not as cooperative as we would like. It is a great feeling to know you have support when you need it! Thank you, Princess Animal Hospital!
Jolene McLean
17 Mar 2018
REPORT
This facility genuinely cares about your pets. We appreciate the continued care that is provided to Sophie.
Rex Sentell
10 Mar 2018
REPORT
Dr Latimer is such a wonderful doctor and person. His group of doctors are compassionate and caring and his hospital is state of the art.
Odette Major
26 Jan 2018
REPORT
I just moved to Kingston last summer (2017), and needed to find a new vet for my almost 16 yr-old Yorkie. From the moment I walked into the the Princess Animal Hospital for Yoda's first check-up yeste...
I just moved to Kingston last summer (2017), and needed to find a new vet for my almost 16 yr-old Yorkie. From the moment I walked into the the Princess Animal Hospital for Yoda's first check-up yesterday, I was greeted with smiles and taken into the exam room right away. Dr. Joelle Ouellet and Paige were incredibly thorough, and extremely gentle with Yoda and took so much time to explain all the options available to treat his injured leg. They answered all my questions and I felt so happy that I found such a wonderful vet in Kingston to take care of my little Yoda in his golden years!
Tamara Lowes
18 Jan 2018
REPORT
I very much recommend the Princess Animal Hospital or their second location the Downtown Animal Hospital. Everyone here is so friendly and great with animals.
Thank you so much to everyone for all yo...
I very much recommend the Princess Animal Hospital or their second location the Downtown Animal Hospital. Everyone here is so friendly and great with animals.
Thank you so much to everyone for all you do for our animals!
Sherry Youden
15 Sep 2017
REPORT
Dr.Lang, Megan and all of the staff at Princess Animal Hospital always go above and beyond to make myself and my cats feel comfortable while at their establishment. I know, that when I take them ther...
Dr.Lang, Megan and all of the staff at Princess Animal Hospital always go above and beyond to make myself and my cats feel comfortable while at their establishment. I know, that when I take them there that they are receiving the absolute best care possible. And the clinic never smells bad. It always has a very inviting aroma. I highly recommend Princess Animal Hospital to anyone that wants the best for their beloved pets.
Kendra T.
3 Jul 2017
REPORT
BEWARE! Over priced and money hungry. I went in for an emergency visit with my dog and I felt like I was over sold a lot of things that were not necessary. I felt as if I was taken advantage of due to...
BEWARE! Over priced and money hungry. I went in for an emergency visit with my dog and I felt like I was over sold a lot of things that were not necessary. I felt as if I was taken advantage of due to my fragile state by Dr. Latimer. They do not consider the well being of your pet, they see dollar signs in their eyes. You will end up paying 75% more than any other vet.
Pete Haagsma
25 May 2017
REPORT
Took our new puppy in for a free new customer checkup and found an small heart murmur. They offered a complementary followup in 3 weeks to check the heart again. Dr. Caudle followed up by email and re...
Took our new puppy in for a free new customer checkup and found an small heart murmur. They offered a complementary followup in 3 weeks to check the heart again. Dr. Caudle followed up by email and responded to my questions and concerns even after hours by email
When we Came back for the followup we found the murmur gone and hopefully permanently gone. Rebooked for 10 week Shots. Very satisfied with the service. They could have easily charged for the 10 minute followup, offering that was a great show of customer service. Glad we found a new vet that wasn't thinking of just there profit margins
Natalie Cameron
23 Apr 2017
REPORT
I am new to the area and my dog needed his heart worm and flea/tick treatment for the summer. I chose Princess Animal Hospital based on their google reviews score and was able to get an appointment wi...
I am new to the area and my dog needed his heart worm and flea/tick treatment for the summer. I chose Princess Animal Hospital based on their google reviews score and was able to get an appointment within a day. The visit was very efficient, the vet technician took us in right away for a complimentary assessment. She was informative on how to deliver the medications I would be getting and addressed a concern I had with my dog. My only expense was the cost of the medications dispensed which I found comparable to my last veterinarian. I will be back to this clinic when my dog's annual vaccinations come due.
patricia lennie
26 Mar 2017
REPORT
We needed our dog to be seen quickly and did not yet have a Animal Hospital. We called Princess Animal Hospital and they were able to see our dog on short notice. The interaction between the Vet, hi...
We needed our dog to be seen quickly and did not yet have a Animal Hospital. We called Princess Animal Hospital and they were able to see our dog on short notice. The interaction between the Vet, his assistant, and team was excellent. They were caring, professional, personal. This reassured us and gave us confidence in the process. We are very satisfied with our experience and will continue using this Vet/Animal Hospital.
Lynda Ranger
26 Feb 2017
REPORT
I was able to book an appointment immediately. Dr. Latimer and the staff provided excellent care to my dog who was experiencing gastrointestinal issues. They are very compassionate with animals. He wa...
I was able to book an appointment immediately. Dr. Latimer and the staff provided excellent care to my dog who was experiencing gastrointestinal issues. They are very compassionate with animals. He was given medication to make him feel better. I was given clear instructions on what to do and expect over the next couple of days. I was even asked to email with an update on Monday morning. They completed my insurance form and faxed it before I left. My only negative is the cost of dog food that was recommended. A smaller bag (or sample) should be available to ensure he will eat it. If he doesn't, it is a wasted expense.
Heather Coulter
17 Feb 2017
REPORT
We are a family of 4 humans and 12 felines. I have to say over the years that I have not only had exceptional care for all my fur babies but there was a deep understanding that these kitties are a lif...
We are a family of 4 humans and 12 felines. I have to say over the years that I have not only had exceptional care for all my fur babies but there was a deep understanding that these kitties are a life line for me. I live with chronic pain and if it wasn't for my cats, the pain would be too much. Dr. Caudle was so great when Louis escaped our house. He reached out to ask about him and when Louis was finally caught and returned to our home, he helped us take care of the little guy. Dr. Oulette... she was amazing when we had to humanely euthanize one of our cats, Ocean. He was my son's cat, and she understood how much we loved and cared for him. My son held him during, and even though we were broken hearted, they gave us amazing support. Thank you!!!
Megan M.
9 Feb 2017
REPORT
Excellent care and service from the folks at Princess Street Animal Hospital. There are two rabbit savvy vets there, which is such a rarity. I recommend them highly!
Daphne Brouwer
18 Jan 2017
REPORT
They were the only one willing to treat my hedgehog over the weekend, while she was peeing blood everywhere. She's happily running around again thanks to their great care!
Lisa Sutherland-Kempston
17 Jan 2017
REPORT
In all of my years and experience with vetrinary care never have I been so fortunate than what I am now with Princess Animal Hospital. The veterinarians and technicians work seamlessly to provide the ...
In all of my years and experience with vetrinary care never have I been so fortunate than what I am now with Princess Animal Hospital. The veterinarians and technicians work seamlessly to provide the best care possible with transparent fees, and options, that allow you to make the decisions that you need to with their guidance and support. I'm overwhelmed with gratitude!
Britney Elizabeth
17 Jan 2017
REPORT
I had all three of my animals at Princess Animal Hospital. After a handful of costly apppointments only to be told there was "nothing wrong" with my one cat, his complications became so severe that I ...
I had all three of my animals at Princess Animal Hospital. After a handful of costly apppointments only to be told there was "nothing wrong" with my one cat, his complications became so severe that I had no choice but to surrender him, They also committed professional misduct by releasing the medical records of my two other animals to a third party without permission. Not impressed.
Yves Goyette
14 Jan 2017
REPORT
It was our first experience with the Princess Animal Hospital and we are so pleased. We live 3 hours away, we wanted our puppy spayed by laparoscopic technique and there are no vets in our area perfor...
It was our first experience with the Princess Animal Hospital and we are so pleased. We live 3 hours away, we wanted our puppy spayed by laparoscopic technique and there are no vets in our area performing this technique. Dr. Ouellet and the whole team are excellent! They were knowledgeable, great with our pup and kept us updated on our girls condition. The personal touch they provide is outstanding :)
Debbie Bedard
31 Dec 2016
REPORT
Amazing staff at both locations. Love this place , they always make you feel comfortable and at home. I haven't been with them long , but they set the bar so high for their clients , I don't believe...
Amazing staff at both locations. Love this place , they always make you feel comfortable and at home. I haven't been with them long , but they set the bar so high for their clients , I don't believe any place could top them :) Dr.Lang has went above and beyond for my pup Jaxx and I. I would highly recommend :)
Dan Dwyer
22 Dec 2016
REPORT
I cannot thank the staff enough for everything they have done for us. I really wish human health care was as good as the care my dog receives!
Cheryl Trew
24 Nov 2016
REPORT
Always caring staff from the minute you come through the door until you leave. I have always been impressed that (unlike some places and not just Veterinary business's but in general) when you come i...
Always caring staff from the minute you come through the door until you leave. I have always been impressed that (unlike some places and not just Veterinary business's but in general) when you come in you are always met with a smile and a feeling of welcoming. It doesn't matter how busy they are. To me that shows a great relationship between not only the staff but also with management. They love all of our pets just like they are their own. Thank you and Merry Christmas to everyone at Princess Animal hospital.
Julie A. Gordon-Woolf
9 Nov 2016
REPORT
I have nothing but praise for every staff member, tech, and vet at Princess! They once again came to our aid last night 10 minutes before closing to take care of our 7-year old feline who had been vo...
I have nothing but praise for every staff member, tech, and vet at Princess! They once again came to our aid last night 10 minutes before closing to take care of our 7-year old feline who had been vomiting intermittently for almost a month (we have 2 cats and it took a little while to determine which one was getting sick) and then developed ever-worsening diarrhea. Joelle stayed an extra hour as did Terri-Lynn to try to diagnose the problem and make our cat comfortable. The follow-up the next day was equally thorough and kind. We consider ourselves very lucky to have found Jeff and his superb colleagues. We are always in the best of hands. p.s I'd give them even more stars if I could :-)
Stephanie McNasby
5 Oct 2016
REPORT
I started with Princess Animal Hospital a few months ago for my puppy. Since day one, they have been amazing. Extremely professional and so loving towards my pup! He has had numerous issues within the...
I started with Princess Animal Hospital a few months ago for my puppy. Since day one, they have been amazing. Extremely professional and so loving towards my pup! He has had numerous issues within the last few months and they have always been able to get him in immediately for treatment as well as adressing all of my concerns with no issues.
He is also very shy and they have patiently taken the time to gain his trust during our visits.
I very highly recommend Princess Animal Hospital if you're looking for a veterinarian for your fur baby. You and your pet will get 5 star care with lots of smiles! (And treats for your fur baby!)
Shawna Mainse
24 Sep 2016
REPORT
I've been going to Princess Animal Hospital for 9 years with numerous pets. Over the last 4 years they have spent countless hours winning over the heart of my 142lb Great Pyrenees/Great Dane (who is s...
I've been going to Princess Animal Hospital for 9 years with numerous pets. Over the last 4 years they have spent countless hours winning over the heart of my 142lb Great Pyrenees/Great Dane (who is scared of just about anything). Diesel at one point had to be pushed/dragged through the doors, but thanks to their amazing care and help he now walks through the door and right into the exam room. They have helped with numerous pet insurance claims, and spent hours fixing the problems these claims were put in for (and Diesel's had a ton of claims!). From cats to dogs, they have devoted their hearts to taking care of our pets. The staff are the most loving, caring people I've ever met and I am thankful for all they have done and continue to do for my four legged friends. I would recommend PAH to anyone and everyone (and I do all the time). From my crazy bunch, to the staff at Princess Animal Hospital, we appreciate and love you all for your hard work and care.
Michelle Drew
16 Sep 2016
REPORT
My Parents started using the Princess Animal hospital last summer, with their older chocolate lab. Being a past client of Beardall's, they wanted a change as they felt their dogs weren't really gettin...
My Parents started using the Princess Animal hospital last summer, with their older chocolate lab. Being a past client of Beardall's, they wanted a change as they felt their dogs weren't really getting the best care for the price. They took care of their 14 year old dog Madison and gave her a few more months with us, but ultimately she had to be put down simply due to old age. This was obviously a very sad time for all of us, but when we came in to say our good byes with the whole family, the entire staff was absolutely fantastic. The entire process was a bit more peaceful for us because it seemed they had cleared out the whole facility from what would have usually been a pretty busy, and hectic place. Aside from the staff there, and our family, there seemed to literally be no one else there from the time we had gone in, to the time we left teary eyed. The staff was very understanding and respectful of what was happening to our beloved dog. Much respect from our family to yours. Needless to say, they now have their new dog as a patient there, and are confident that they will continue to genuinely care for their dogs just as they did for madison. My own dog had recently fell ill, and prior to this, I had been sceptical of most of the vets in our area since time after time, I seem to have left hundreds of dollars poorer with little to no answers. This time, I wanted to check out Princess animal hospital since they were so good with my parents dogs. They were VERY thorough in examining my dog, and let ME decide the best option for my dog, of course while being an adviser on the best route. They were up front about costs, and very thorough with everything. I left with the least invasive option (some medication) and was asked to keep close eye on her of course. To my surprise, the medication worked BEAUTIFULLY and she seemed to be her usual self in no time. They called afterwards to check in to see how she was doing and genuinely seemed to care about her recovery. I can't say enough good things about them!!
Gayleen Garvin
12 Sep 2016
REPORT
I just returned to Princess Animal Hospital with a sweet kitten and felt as though I was going home. From the moment I entered with her, we were treated in a very special way. All staff members are fr...
I just returned to Princess Animal Hospital with a sweet kitten and felt as though I was going home. From the moment I entered with her, we were treated in a very special way. All staff members are friendly, approachable and knowledgeable. Dr. Jeff Latimer is the consummate professional, in my opinion "a cat whisperer", although I have heard from others that he is a "dog whisperer" too. He is so patient and kind and always takes the time to answer all my questions in simple terms I can understand. I am so pleased that our new kitten will have the Cadillac of care throughout her lifetime. I cannot recommend Princess Animal Hospital highly enough!
Ann Stewart
29 Jul 2016
REPORT
I have only been using the clinic for a little over a year now and I love it. The vets and the rest of the staff are amazing with my guys.....even the overly excitable dog that just couldn't stop peei...
I have only been using the clinic for a little over a year now and I love it. The vets and the rest of the staff are amazing with my guys.....even the overly excitable dog that just couldn't stop peeing. The one thing that I did have a bit of a problem with was when I took my kitten in for his first exam. When I called, I explained that this was his very first visit and he would need shots and deworming. I was quoted at 176...but the total was 303. The reason was that the shots and exam were 176, but the price for the deworming and the (future) fecal sample were not given to me over the phone. The cost of the sample was taken off because I will pay that when I actually do it...but the kitten still needed his deworming and he had already been given the meds anyhow...and of course his shots. I would just like to ask that in the future, when asked for a total price that is given and not just the cost of the shots. Like most people I don't have a bottomless pit of money and when I budget for something and the price comes out much higher it throws me off. That is my only complaint...and in the future I will make sure that I get the cost for everything so that I can be prepared.
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Business Hours
Monday
Mon
08:00AM-19:00PM
Tuesday
Tue
08:00AM-19:00PM
Wednesday
Wed
08:00AM-19:00PM
Thursday
Thu
08:00AM-19:00PM
Friday
Fri
08:00AM-19:00PM
Saturday
Sat
09:00AM-16:00PM
Services
Allergies
Cold Laser
Dental
Deworming
Euthanasia
Microchipping
Nutrition
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
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Princess Animal Hospital
Kingston, Ontario
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General Info
We are a full service pet care facility, with on-site ultrasonography, laparoscopy and laser therapy.
Every Pet. Every Client, Every Family, Every Time!
We're proud of our facility, and our team...and we'd love to show you!
Please call, or stop by to learn more about how we can help you!
Every Pet. Every Client, Every Family, Every Time!
We're proud of our facility, and our team...and we'd love to show you!
Please call, or stop by to learn more about how we can help you!
Business Hours
Monday
08:00AM-19:00PM
Tuesday
08:00AM-19:00PM
Wednesday
08:00AM-19:00PM
Thursday
08:00AM-19:00PM
Friday
08:00AM-19:00PM
Saturday
09:00AM-16:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Allergies
Cold Laser
Dental
Deworming
Euthanasia
Microchipping
Nutrition
Radiology (X-Rays)
Surgery
Ultrasound
Vaccinations
Team
Monica Snedden
Veterinarian
{{staff.firstName}} {{staff.lastName}}
{{staff.staffRole == undefined?'Administrative':staff.staffRole.name}}
{{staff.biography}}
Reviews
Jennifer Thomasing
22 Jun 2024
The Princess Animal Hospital is NOT a full service pet care facility. They could not do an airway assessment under light sedation for my dog. They could perform an x-ray on my dog. They did not off...
The Princess Animal Hospital is NOT a full service pet care facility. They could not do an airway assessment under light sedation for my dog. They could perform an x-ray on my dog. They did not offer oxygen to my dog when she had breathing difficulties They did not offer to sedate my dog when she had breathing difficulties. They could not perform tie-back surgery on my dog. The Princess Animal Hospital does not have any board certified veterinary surgeons. They only have mickey mouse surgeons who can do standard procedures such as spay, neuter and euthanasia. The Princess Animal Hospital cannot and does not provide overnight veterinary care. The Princess Animal Hospital is not a 24 hour hospital. I found this out, little by little, piecing information together that I received from different veterinarians and vet techs at the Princess Animal Hospital as our dog got older. Furthermore, the Princess Animal Hospital did not do a foot culture when our dog got an infection, prescribed medication which didn't work, offered to prescribe more of the same non-working medication when we brought our dog in to be examined a second time during the same week and never offered, never suggested and never referred us to a better hospital with more qualified staff and equipment. Our dog is dead. Our dog died a horrible and painful death. We do NOT RECOMMEND the Princess Animal Hospital.
Response from Princess Animal Hospital
25 Jun 2024
Thank you for taking the time to share your feedback. We are deeply sorry for the loss of your beloved pet and understand the pain and frustration this has caused you. However, we would like to address some of the points raised in your review to provide clarity on our services and practices.
Firstly, yes we are a General Practice veterinary hospital. While we offer a wide range of services and soft tissue surgeries, we do not have board-certified surgeons on staff. We have never claimed to be a specialized surgical facility. For complex procedures, such as the tie-back surgery you mentioned, we believe it is in the best interest of the pet to be referred to a specialist. This ensures that they receive the highest standard of care possible.
Regarding our hours of operation, we were previously a 24-hour facility. However, due to a nationwide shortage of veterinarians, we had to adjust our hours. We have always communicated these changes promptly to our clients to ensure they are aware of our current operating hours.
Throughout your pet's care, we made multiple referrals to specialty hospitals for more advanced treatment options. Despite this, there was one appointment where, due to your behavior, we asked you to leave and not return, and yet another appointment you did not show up to. Our veterinarians and team were in constant contact with you through phone calls, emails, and appointments to provide care for your pet. Unfortunately, during several of these appointments, you left before any meaningful discussion or recommendations could be made, or options made available to you were declined.
We normally do not respond to reviews in such detail, but we feel it is important to address your concerns and provide our perspective. Our team strives to offer compassionate and comprehensive care to all our patients. Despite the challenges we faced, we continued to make ourselves available to you and your pet.
We are truly saddened by the loss of your pet. However, we believe that our team did everything possible to support you and provide the necessary care. Our priority has always been the well-being of your pet, and we regret that you feel otherwise. We wish you all the best.
Susan Haley
26 Jul 2023
After realizing something was very wrong with our cat, we tried to see our own vet but they were unable to help us within a short time period and recommended we try Princess Street Animal Hospital Urg...
After realizing something was very wrong with our cat, we tried to see our own vet but they were unable to help us within a short time period and recommended we try Princess Street Animal Hospital Urgent care. We are so thankful that we did. The staff were very accommodating and saw us quickly. The sad diagnosis was confirmed and the hard decision was made to let our little friend pass peacefully the next day. Upon our arrival the next morning the staff were ready for us and they were all so kind and compassionate beyond words. Thanks to all who helped us, especially Dr. Flynn. The final caring touch was a beautiful card sent about a week later with kind words and his little paw prints on paper. We are so fortunate to have this vet service in Kingston.
Katie
8 Oct 2022
If I could leave no stars I would. I brought my sick puppy to the emergency clinic after he started acting different. I was told they would need to do blood work which they did and they told me it cam...
If I could leave no stars I would. I brought my sick puppy to the emergency clinic after he started acting different. I was told they would need to do blood work which they did and they told me it came back normal. They gave him a anti-nausea shot and a water shot and sent him home. The next day I brought him back to the clinic as he was still not himself, again they gave him the two shots and sent him on his way. They did not follow up with me nor did they seem to care or see the urgency that he was only 12 weeks old and something was obviously wrong. I took my baby to his regular vet later in the week where my vet reviewed the blood work completed at princess animal hospital. He was shocked that they allowed me to take him home and didn’t prescribe him any medication. His blood work was not NORMAL as they stated his white blood cells where off the chart and immediately my vet told me he had a severe infection. My dog was prescribed anti-biotics given another blood test and had an X-ray done. A few days went by and my baby didn’t get any better. I had to take him again back to the vet where they tried other medications. I’m heartbroken to say my dog was put to rest on Thursday. I wish they had taken the time and not told me that my dog had normal blood work as it was obviously not. I’m extremely disappointed and now have to mourn the loss of my dog, not to mention the absurd amount they charged me.
Rebecca
6 Oct 2022
********LET ME ADD, MONICA YOU KEEP TELLING PEOPLE TO CONTACT THE OFFICE BUT WHEN WE DO, YOU GUYS ARE NOTHING BUT DISREPECTFUL??? Stop with the copy & paste responses and ACTUALLY TRY TO SOLVE THE PRO...
********LET ME ADD, MONICA YOU KEEP TELLING PEOPLE TO CONTACT THE OFFICE BUT WHEN WE DO, YOU GUYS ARE NOTHING BUT DISREPECTFUL??? Stop with the copy & paste responses and ACTUALLY TRY TO SOLVE THE PROBLEM!!!!!********
PLEASE DO NOT BRING YOUR ANIMALS TO THIS VET!!!!!!!!!!!!!!!!
My sister brought her cat who was having major health/bladder/kidney issues to this vet THREE TIMES. THREE VET VISITS they told her it was just stress. The cat could not pee, was throwing up , beyond lethargic and clearly dying. Three vet visits and thousands of dollars later , they claim it to be just stress. Thank god my sister is smart enough to know her cat was dying and brought him into a reputable vet. Within 5 minutes he was diagnosed with mega kidney issues, crystal's (which princess claims weren't there) and a blockage. Her cat would have died if she did not bring him somewhere else.
When asked why they managed to mis-diagnose THREE TIMES secretary got nasty on the phone, extremely rude and disrespectful and even hung up the phone and lied about what their names were. IF YOU WANT YOUR ANIMAL TO LIVE DONT BRING THEM HERE.
V. Marceta
31 Mar 2020
All I have to say for this clinic, the doctors and staff is that they are the most caring,professional and the nicest people who do their job passionately and with so much compassion towards our belo...
All I have to say for this clinic, the doctors and staff is that they are the most caring,professional and the nicest people who do their job passionately and with so much compassion towards our beloved pet family.
We moved so many times all over Canada and we had our beautiful boy Alfie for 13,5 years, so we met lots of different doctors and clinics, but this one is really the one we stayed for as long as we found it and until we had to say the last goodbye to our Alfie.
We want to thank you again for everything you had done for our little boy and for us..You truly care!!
Response from Princess Animal Hospital
1 Apr 2020
Thank you for your kind words. It was our pleasure to care for Alfie over the years, he really was the sweetest little soul. Take good care. Monica and the Princess Animal Hospital Team
M B.
15 Sep 2018
We took our beloved Maddy Rat there today. Unfortunately she had to be put down...the staff was beyond kind. They were very knowledgeable about small critters and gave us no b.s. or sale tactics. The...
We took our beloved Maddy Rat there today. Unfortunately she had to be put down...the staff was beyond kind. They were very knowledgeable about small critters and gave us no b.s. or sale tactics. They are a bit expensive BUT I've taken my animals to every team in town and have always been disappointed with the care and compassion. Dr. Lang is awesome and the lovely vet tech was beyond compare. We can not thank them enough and continue to take our fur babies there.
T. Airhart
20 Jun 2018
We have had nothing but positive experiences at Princess Animal Hospital. When we first bought our yorkie, we were new to pet ownership and very green. Both Dr. Latimer and Dr. Caudle were very enco...
We have had nothing but positive experiences at Princess Animal Hospital. When we first bought our yorkie, we were new to pet ownership and very green. Both Dr. Latimer and Dr. Caudle were very encouraging and made us feel at ease. When our pup ate an ibuprofen, Dr. Ouellet and her staff made time in their busy schedules to take him in right away and take care of him to help avoid any long term consequences. Everyone there is very patient, even when our pup is not as cooperative as we would like. It is a great feeling to know you have support when you need it! Thank you, Princess Animal Hospital!
Jolene McLean
17 Mar 2018
This facility genuinely cares about your pets. We appreciate the continued care that is provided to Sophie.
Rex Sentell
10 Mar 2018
Dr Latimer is such a wonderful doctor and person. His group of doctors are compassionate and caring and his hospital is state of the art.
Odette Major
26 Jan 2018
I just moved to Kingston last summer (2017), and needed to find a new vet for my almost 16 yr-old Yorkie. From the moment I walked into the the Princess Animal Hospital for Yoda's first check-up yeste...
I just moved to Kingston last summer (2017), and needed to find a new vet for my almost 16 yr-old Yorkie. From the moment I walked into the the Princess Animal Hospital for Yoda's first check-up yesterday, I was greeted with smiles and taken into the exam room right away. Dr. Joelle Ouellet and Paige were incredibly thorough, and extremely gentle with Yoda and took so much time to explain all the options available to treat his injured leg. They answered all my questions and I felt so happy that I found such a wonderful vet in Kingston to take care of my little Yoda in his golden years!
Tamara Lowes
18 Jan 2018
I very much recommend the Princess Animal Hospital or their second location the Downtown Animal Hospital. Everyone here is so friendly and great with animals.
Thank you so much to everyone for all yo...
I very much recommend the Princess Animal Hospital or their second location the Downtown Animal Hospital. Everyone here is so friendly and great with animals.
Thank you so much to everyone for all you do for our animals!
Sherry Youden
15 Sep 2017
Dr.Lang, Megan and all of the staff at Princess Animal Hospital always go above and beyond to make myself and my cats feel comfortable while at their establishment. I know, that when I take them ther...
Dr.Lang, Megan and all of the staff at Princess Animal Hospital always go above and beyond to make myself and my cats feel comfortable while at their establishment. I know, that when I take them there that they are receiving the absolute best care possible. And the clinic never smells bad. It always has a very inviting aroma. I highly recommend Princess Animal Hospital to anyone that wants the best for their beloved pets.
Kendra T.
3 Jul 2017
BEWARE! Over priced and money hungry. I went in for an emergency visit with my dog and I felt like I was over sold a lot of things that were not necessary. I felt as if I was taken advantage of due to...
BEWARE! Over priced and money hungry. I went in for an emergency visit with my dog and I felt like I was over sold a lot of things that were not necessary. I felt as if I was taken advantage of due to my fragile state by Dr. Latimer. They do not consider the well being of your pet, they see dollar signs in their eyes. You will end up paying 75% more than any other vet.
Pete Haagsma
25 May 2017
Took our new puppy in for a free new customer checkup and found an small heart murmur. They offered a complementary followup in 3 weeks to check the heart again. Dr. Caudle followed up by email and re...
Took our new puppy in for a free new customer checkup and found an small heart murmur. They offered a complementary followup in 3 weeks to check the heart again. Dr. Caudle followed up by email and responded to my questions and concerns even after hours by email
When we Came back for the followup we found the murmur gone and hopefully permanently gone. Rebooked for 10 week Shots. Very satisfied with the service. They could have easily charged for the 10 minute followup, offering that was a great show of customer service. Glad we found a new vet that wasn't thinking of just there profit margins
Natalie Cameron
23 Apr 2017
I am new to the area and my dog needed his heart worm and flea/tick treatment for the summer. I chose Princess Animal Hospital based on their google reviews score and was able to get an appointment wi...
I am new to the area and my dog needed his heart worm and flea/tick treatment for the summer. I chose Princess Animal Hospital based on their google reviews score and was able to get an appointment within a day. The visit was very efficient, the vet technician took us in right away for a complimentary assessment. She was informative on how to deliver the medications I would be getting and addressed a concern I had with my dog. My only expense was the cost of the medications dispensed which I found comparable to my last veterinarian. I will be back to this clinic when my dog's annual vaccinations come due.
patricia lennie
26 Mar 2017
We needed our dog to be seen quickly and did not yet have a Animal Hospital. We called Princess Animal Hospital and they were able to see our dog on short notice. The interaction between the Vet, hi...
We needed our dog to be seen quickly and did not yet have a Animal Hospital. We called Princess Animal Hospital and they were able to see our dog on short notice. The interaction between the Vet, his assistant, and team was excellent. They were caring, professional, personal. This reassured us and gave us confidence in the process. We are very satisfied with our experience and will continue using this Vet/Animal Hospital.
Lynda Ranger
26 Feb 2017
I was able to book an appointment immediately. Dr. Latimer and the staff provided excellent care to my dog who was experiencing gastrointestinal issues. They are very compassionate with animals. He wa...
I was able to book an appointment immediately. Dr. Latimer and the staff provided excellent care to my dog who was experiencing gastrointestinal issues. They are very compassionate with animals. He was given medication to make him feel better. I was given clear instructions on what to do and expect over the next couple of days. I was even asked to email with an update on Monday morning. They completed my insurance form and faxed it before I left. My only negative is the cost of dog food that was recommended. A smaller bag (or sample) should be available to ensure he will eat it. If he doesn't, it is a wasted expense.
Heather Coulter
17 Feb 2017
We are a family of 4 humans and 12 felines. I have to say over the years that I have not only had exceptional care for all my fur babies but there was a deep understanding that these kitties are a lif...
We are a family of 4 humans and 12 felines. I have to say over the years that I have not only had exceptional care for all my fur babies but there was a deep understanding that these kitties are a life line for me. I live with chronic pain and if it wasn't for my cats, the pain would be too much. Dr. Caudle was so great when Louis escaped our house. He reached out to ask about him and when Louis was finally caught and returned to our home, he helped us take care of the little guy. Dr. Oulette... she was amazing when we had to humanely euthanize one of our cats, Ocean. He was my son's cat, and she understood how much we loved and cared for him. My son held him during, and even though we were broken hearted, they gave us amazing support. Thank you!!!
Megan M.
9 Feb 2017
Excellent care and service from the folks at Princess Street Animal Hospital. There are two rabbit savvy vets there, which is such a rarity. I recommend them highly!
Daphne Brouwer
18 Jan 2017
They were the only one willing to treat my hedgehog over the weekend, while she was peeing blood everywhere. She's happily running around again thanks to their great care!
Lisa Sutherland-Kempston
17 Jan 2017
In all of my years and experience with vetrinary care never have I been so fortunate than what I am now with Princess Animal Hospital. The veterinarians and technicians work seamlessly to provide the ...
In all of my years and experience with vetrinary care never have I been so fortunate than what I am now with Princess Animal Hospital. The veterinarians and technicians work seamlessly to provide the best care possible with transparent fees, and options, that allow you to make the decisions that you need to with their guidance and support. I'm overwhelmed with gratitude!
Britney Elizabeth
17 Jan 2017
I had all three of my animals at Princess Animal Hospital. After a handful of costly apppointments only to be told there was "nothing wrong" with my one cat, his complications became so severe that I ...
I had all three of my animals at Princess Animal Hospital. After a handful of costly apppointments only to be told there was "nothing wrong" with my one cat, his complications became so severe that I had no choice but to surrender him, They also committed professional misduct by releasing the medical records of my two other animals to a third party without permission. Not impressed.
Yves Goyette
14 Jan 2017
It was our first experience with the Princess Animal Hospital and we are so pleased. We live 3 hours away, we wanted our puppy spayed by laparoscopic technique and there are no vets in our area perfor...
It was our first experience with the Princess Animal Hospital and we are so pleased. We live 3 hours away, we wanted our puppy spayed by laparoscopic technique and there are no vets in our area performing this technique. Dr. Ouellet and the whole team are excellent! They were knowledgeable, great with our pup and kept us updated on our girls condition. The personal touch they provide is outstanding :)
Debbie Bedard
31 Dec 2016
Amazing staff at both locations. Love this place , they always make you feel comfortable and at home. I haven't been with them long , but they set the bar so high for their clients , I don't believe...
Amazing staff at both locations. Love this place , they always make you feel comfortable and at home. I haven't been with them long , but they set the bar so high for their clients , I don't believe any place could top them :) Dr.Lang has went above and beyond for my pup Jaxx and I. I would highly recommend :)
Dan Dwyer
22 Dec 2016
I cannot thank the staff enough for everything they have done for us. I really wish human health care was as good as the care my dog receives!
Cheryl Trew
24 Nov 2016
Always caring staff from the minute you come through the door until you leave. I have always been impressed that (unlike some places and not just Veterinary business's but in general) when you come i...
Always caring staff from the minute you come through the door until you leave. I have always been impressed that (unlike some places and not just Veterinary business's but in general) when you come in you are always met with a smile and a feeling of welcoming. It doesn't matter how busy they are. To me that shows a great relationship between not only the staff but also with management. They love all of our pets just like they are their own. Thank you and Merry Christmas to everyone at Princess Animal hospital.
Julie A. Gordon-Woolf
9 Nov 2016
I have nothing but praise for every staff member, tech, and vet at Princess! They once again came to our aid last night 10 minutes before closing to take care of our 7-year old feline who had been vo...
I have nothing but praise for every staff member, tech, and vet at Princess! They once again came to our aid last night 10 minutes before closing to take care of our 7-year old feline who had been vomiting intermittently for almost a month (we have 2 cats and it took a little while to determine which one was getting sick) and then developed ever-worsening diarrhea. Joelle stayed an extra hour as did Terri-Lynn to try to diagnose the problem and make our cat comfortable. The follow-up the next day was equally thorough and kind. We consider ourselves very lucky to have found Jeff and his superb colleagues. We are always in the best of hands. p.s I'd give them even more stars if I could :-)
Stephanie McNasby
5 Oct 2016
I started with Princess Animal Hospital a few months ago for my puppy. Since day one, they have been amazing. Extremely professional and so loving towards my pup! He has had numerous issues within the...
I started with Princess Animal Hospital a few months ago for my puppy. Since day one, they have been amazing. Extremely professional and so loving towards my pup! He has had numerous issues within the last few months and they have always been able to get him in immediately for treatment as well as adressing all of my concerns with no issues.
He is also very shy and they have patiently taken the time to gain his trust during our visits.
I very highly recommend Princess Animal Hospital if you're looking for a veterinarian for your fur baby. You and your pet will get 5 star care with lots of smiles! (And treats for your fur baby!)
Shawna Mainse
24 Sep 2016
I've been going to Princess Animal Hospital for 9 years with numerous pets. Over the last 4 years they have spent countless hours winning over the heart of my 142lb Great Pyrenees/Great Dane (who is s...
I've been going to Princess Animal Hospital for 9 years with numerous pets. Over the last 4 years they have spent countless hours winning over the heart of my 142lb Great Pyrenees/Great Dane (who is scared of just about anything). Diesel at one point had to be pushed/dragged through the doors, but thanks to their amazing care and help he now walks through the door and right into the exam room. They have helped with numerous pet insurance claims, and spent hours fixing the problems these claims were put in for (and Diesel's had a ton of claims!). From cats to dogs, they have devoted their hearts to taking care of our pets. The staff are the most loving, caring people I've ever met and I am thankful for all they have done and continue to do for my four legged friends. I would recommend PAH to anyone and everyone (and I do all the time). From my crazy bunch, to the staff at Princess Animal Hospital, we appreciate and love you all for your hard work and care.
Michelle Drew
16 Sep 2016
My Parents started using the Princess Animal hospital last summer, with their older chocolate lab. Being a past client of Beardall's, they wanted a change as they felt their dogs weren't really gettin...
My Parents started using the Princess Animal hospital last summer, with their older chocolate lab. Being a past client of Beardall's, they wanted a change as they felt their dogs weren't really getting the best care for the price. They took care of their 14 year old dog Madison and gave her a few more months with us, but ultimately she had to be put down simply due to old age. This was obviously a very sad time for all of us, but when we came in to say our good byes with the whole family, the entire staff was absolutely fantastic. The entire process was a bit more peaceful for us because it seemed they had cleared out the whole facility from what would have usually been a pretty busy, and hectic place. Aside from the staff there, and our family, there seemed to literally be no one else there from the time we had gone in, to the time we left teary eyed. The staff was very understanding and respectful of what was happening to our beloved dog. Much respect from our family to yours. Needless to say, they now have their new dog as a patient there, and are confident that they will continue to genuinely care for their dogs just as they did for madison. My own dog had recently fell ill, and prior to this, I had been sceptical of most of the vets in our area since time after time, I seem to have left hundreds of dollars poorer with little to no answers. This time, I wanted to check out Princess animal hospital since they were so good with my parents dogs. They were VERY thorough in examining my dog, and let ME decide the best option for my dog, of course while being an adviser on the best route. They were up front about costs, and very thorough with everything. I left with the least invasive option (some medication) and was asked to keep close eye on her of course. To my surprise, the medication worked BEAUTIFULLY and she seemed to be her usual self in no time. They called afterwards to check in to see how she was doing and genuinely seemed to care about her recovery. I can't say enough good things about them!!
Gayleen Garvin
12 Sep 2016
I just returned to Princess Animal Hospital with a sweet kitten and felt as though I was going home. From the moment I entered with her, we were treated in a very special way. All staff members are fr...
I just returned to Princess Animal Hospital with a sweet kitten and felt as though I was going home. From the moment I entered with her, we were treated in a very special way. All staff members are friendly, approachable and knowledgeable. Dr. Jeff Latimer is the consummate professional, in my opinion "a cat whisperer", although I have heard from others that he is a "dog whisperer" too. He is so patient and kind and always takes the time to answer all my questions in simple terms I can understand. I am so pleased that our new kitten will have the Cadillac of care throughout her lifetime. I cannot recommend Princess Animal Hospital highly enough!
Ann Stewart
29 Jul 2016
I have only been using the clinic for a little over a year now and I love it. The vets and the rest of the staff are amazing with my guys.....even the overly excitable dog that just couldn't stop peei...
I have only been using the clinic for a little over a year now and I love it. The vets and the rest of the staff are amazing with my guys.....even the overly excitable dog that just couldn't stop peeing. The one thing that I did have a bit of a problem with was when I took my kitten in for his first exam. When I called, I explained that this was his very first visit and he would need shots and deworming. I was quoted at 176...but the total was 303. The reason was that the shots and exam were 176, but the price for the deworming and the (future) fecal sample were not given to me over the phone. The cost of the sample was taken off because I will pay that when I actually do it...but the kitten still needed his deworming and he had already been given the meds anyhow...and of course his shots. I would just like to ask that in the future, when asked for a total price that is given and not just the cost of the shots. Like most people I don't have a bottomless pit of money and when I budget for something and the price comes out much higher it throws me off. That is my only complaint...and in the future I will make sure that I get the cost for everything so that I can be prepared.
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