I have been torn about putting up this review for awhile now. My dog was a client at Sims for over a year and, at first, I had nothing but positive things to say. They are expensive, for sure, but I always felt confident that my dog was receiving good treatment. Then I ended up being assigned to a newer vet at Sims and only ever saw her from that point on. When my Lily developed a droopy eye, the vet made jokes about how she looked "drunk"...no part of me found her condition funny. When my Lily had all sorts of strange growths happening in her body and I wanted them biopsied I was met with an eye roll and a "yeah, that will be fun"...I deserved compassion, not mockery. Though my dog was pre-Cushings, she was given a heavy dose of steroids that pushed her over the edge and she quickly developed an itchy skin condition that plagued her until her death in February...with no acknowledgement from Sims that they had messed up. I ended up changing vets and my Lily had three months of kind, compassionate care at Kingston Mills. I was going to leave my Sims experience behind me. However, soon after my Lily died in February, I received a notice from Sims that it was time for Lily's rabies shot. I emailed them to let them know that Lily had sadly passed away and asked them to update their records. I never heard back. How genuinely do they care about the animals they treat if they simply ignore their deaths because their owner decided to change vets? It was the final straw and now I am leaving this review. Sims gives generally good, expensive care, but ultimately I am left with the clear impression that their care for the animals runs only as deep as your pockets. Read Less

Verry happy with the service my cat and I received. Staff are very friendly and professional. After several months and multiple trips to other vets, Dr. Fotmandl knew exactly what my kitty needed to finally rid him of fleas and ear mites! I highly recommend Sims Animal Hospital :) Read Less

Staff are extremely friendly, compassionate and take their time. I noticed they put themselves in your shoes and treat your pet as their own. We appreciate the follow up phone calls and the prices are great too. All around excellent veterinarian office! Highly recommended! Read Less

They are the most wonderful people!!! Every single person who works there is so kind and personable. They make you feel welcomed and you can tell they truly love animals and their well-being. Would recommend to everyone and I only have amazing things to say about them!!! Read Less

Absolutely love Dr Sims and all the staff. After leaving our very first visit it was obvious we had make the right choice in switching here. We never leave with questions, Dr Sims always takes the time to explain everything in great detail and ensure we have all the information we need. Read Less

Amazing staff. Very caring and concerned about the animals. And good at keeping you in the know about their condition!!! I can't thank the staff enough for all they've done!!! And all they did for Zuma....my budget bengal.Read Less

At a very difficult time SIMS vet showed so much compassion,support and kindness. SIMS understands and takes extra steps to help animals and families deal with sickness and loss. Losing Tyson has left sadness in my heart and my days are not the same without him but SIMS made the best of a terrible situation. I wouldn't hesitate to suggest them to anyone with a pet family member. Thank you to all of you! Read Less

The staff were wonderful to me as my cat passed away in the examining table. This was not an euthanasia procedure. The cat had been lethargic and vomiting and an appointment was given right away. I had looked online for a vet in the area as I am new to Kingston. The 4.9 % reviews convinced me that Sim's was the vet I needed to call. Upon arrival I was ushered into the examining room immediately. The Dr. Heather Sims and assistant (I did not get her name) offered to wrap the cat up for me to take home to bury. The kindness was unbelievable. I would recommend this business highly to anyone I know. Read Less

If I could give more than five stars I would. We adopted two very sick kitties from the KHS almost a year ago, and after realizing one of our kitties had a very bad ear infection, Dr. Sims and her team got us in right away. We've been loyal clients every since. There are so many things I appreciate about this clinic: 1. They take the time to get to know you and your pets. And not even in a superficial way. They REALLY take the time to ask about our pets lives and our lives and every single person in the clinic is so friendly its impossible to find a negative thing to say! 2. They explain everything very well. I have a fairly extensive medical background, but my boyfriend doesn't and I really appreciate how all of the staff break things down easily for him, but at the same time they respect my knowledge and relate the information to what I would know. 3. They always check-up on our boys- especially at the beginning of treatment, they called us to ensure everything was going well. 4. They don't overprescribe medications/tests-I've been to other vets where I always feel like asking "is this really needed". I never feel that way here- the medication is always explained to me and there is excellent clinical judgement shown to ensure risk/benefit is weighed before giving a medication. Our boys are well and healthy, and a huge thanks is due to all of the staff. If I ever more away from Kingston, I would make the trip each year to ensure our boys are looked at by a clinic that I know has their best interest at heart. :)Read Less

I wouldn't consider taking my furry friends to any other vet in the area. The veterinarians, staff and management are all caring and thoughtful people. They truly understand our pets are family members. Read Less

The staff are friendly and knowledgeable. The vets take the time to lay out all of your options and explain in simple detail what is going on. They care very deeply about the animals they are charged with.Read Less

These professional animal care providers are second to none in my books. The compassion and understanding that was given when I lost my best buddy, and the respect given when my daughter lost her best buddy was truly a remarkable feeling to know that there still are professionals out there that understand what you go through. Now that I am a cat owner, the rules have not changed, and I can be confident to know that my pet will have the best care. I recommend them to everyone :) Read Less