Compassionate and kind. I never feel rushed and they always answers my questions clearly and thoroughly whether in person or on the phone. Unfortunately, I had to put down one of my kitty’s this year. I am grateful that they helped me get all the information and do all the appropriate tests and advised against those that were not needed so that I could make the right decision quickly and without regret. My little bug avoided a lot of unnecessary pain thanks to the vets informative prognosis and support with my decision. As long as I live in London my furr monsters will be going here! Read Less

Amazing vet with doctors who actually care about their patients. When we can't pay our dogs complete bill they have given us deals and payment plans which helps so much when you have a pet that needs more visits then most. I recommend this place to everyone. Best vet in London. Read Less

I took my furbaby Tobey here when he had a sudden injury, and they booked us right away, they were thorough with the examination, and explanation of their procedure, and I'm planning on making them my full time veterinarian! Lots of love from me and Tobey!!! Read Less

I could not say more great things about Fairmont Animal Hospital. They cared for my Australian Shepherd right till the end with exceptional compassion and professionalism. I now have a new pup who is going to Fairmont also. Amazing through and through! Read Less

They are a great veterinarian clinic I've been taking my pet for a number of years now. The staff are amazingly friendly an treat owners and pets with all the respect they can give. From checkups to nail trims for my cat they have been great and always nice and respectful to my cat. Read Less

We have been clients of Fairmont Animal Hospital with our cats and dogs (and even a baby squirrel once!) for 20+ years. I can't say enough about the quality of care, the professionalism and the genuine love we have received over the years. I never hesitate to put the health of my beloved pets in the hands of the wonderful doctors and technicians here. Marie, the practice manager, is the driving force behind this hospital and is the reason it runs so smoothly and efficiently. Walking in the door is like visiting family. We are always greeted with smiles and concern by the lovely receptionists. I highly recommend this Veterinary Hospital to any animal lover who wants the very best for their pets. Read Less

Dr. Parker saw our first puppy, Rocky, for his last set of shots. She is very friendly and sweet and thoroughly checked him. We’ve seen a different vet from Toronto before moving to London and it is very much different! The vets and the staff are much friendlier, most especially Cassandra in the front. ☺️ And we are very happy that they provided a nail trim and cleaned our baby’s ear on his visit as well! Thank you so much for the wonderful care! We finally found our forever vet for our baby. :) Read Less

Dr. Brian Watson is fantastic! We have been to many vets over several moves and he is the only one who has taken the time to explain how allergies/other skin issues arise and actually attempt to get to the root of the problem of our dogs’ skin issues. Instead of just giving antibiotics and sending us on the way, he recommended testing to figure out the underlying cause and spent more than an out with us examining our two dogs and getting a full history on them. Such a kind, patient and helpful man! Very thankful to have found him! He is great with our big German shepherd as well which is awesome as well 😄 Read Less

We started taking our animals to Fairmont Animal Hospital after our regular vet that we knew quite well and loved very much moved out of town to work elsewhere. We had heard that Fairmont was a great clinic and decided to check it out. Of course, we were a bit hesitant that we may not find the same great service that we had previously received from our other vet, but these fears were quickly abolished when we met Dr. Parker and the rest of the Fairmont Team. At the time that we started attending Fairmont, one of our dogs was dealing with some very complex medical issues. Dr. Parker was so kind, caring, and compassionate (along with the rest of the staff) fitting us in where needed, calling us to discuss the best treatments, and corresponding with specialists in Guelph to ensure that our sweet boy received the best care and quality of life possible. The time spent with us during vet visits far surpassed any of our expectations as Dr. Parker was very thorough and ensured that we always understood everything she was saying and gave us time to ask any questions we may have. We were never rushed with her at our vet visits. Dr. Parker and the staff at Fairmont have continued to be the most kind, caring, and supportive staff/clinic throughout all of our multiple pet's needs. We have also met Dr. Wells in passing at the clinic, she is also so friendly and kind; it is clear how much she also cares about her clients (both pets and humans). I cannot say enough wonderful things about this clinic. If you are trying to decide where to take your pets and where they will receive the best care, this is the place to go. Fairmont makes you feel like family. They not only care about your pets but they care about you too. Thank you so much, Fairmont for all of your wonderful care. We will absolutely be lifetime clients. Read Less

Excellent staff and service. Everyone was so friendly and our new puppy was so comfortable and happy there. Very knowledgeable and took their time to explain everything. Thank you Dr. Parker and all the staff for being so nice, caring and giving us a great experience and of course spoiling our little guy with love and attention :) Highly recommended! Read Less

Fairmont Animal Hospital has the best customer service staff I've ever seen. The receptionists are extremely friendly, caring and always seem like they genuinely care about your pet. I cannot say enough nice things about the front desk ladies, and I am extremely grateful any time they give me advice in helping care for my dog. The vets are very good, our appointments are always very quick and efficient. Although fairly expensive, I am always confident that Kemba is getting the best care possible. Read Less

I brought my 13 week old puppy to get his shots. I could not have asked for better service. The staff were very nice and particularly helpful. The cost for the services was reasonable. I have definitely made the right choice in Fairmont Animal Hospital.Read Less

I cannot put into words how much Fairmont Animal Hospital Means to Me and My Family. Our Oak is such an important part of our lives. She is Sweet, Loving, and the most precious Dog who brings smiles and joy to us everyday. Thanks to Fairmont We are able to keep Her Happy and Healthy Hopefully for many years to come. Love to Our extended Family Who have been a part of our lives with a few pets over the last 27 years. Read Less

I have been taking my fur family here for at least 8 years. They are like family now. When Dr. McTavish left I was devastated, but she made sure that her replacement would care just as much as she does. She was right. Dr. Parker is awesome. All the gals there are so amazing. I would never go anywhere else.Read Less

I had just adopted a new cat and was told that her vet was at Fairmont Animal Hospital. I was surprised because this has never happened before. I decided that if I didn't like their approach that I would just go back to the vet that I had been using. I am NOT going back. I really enjoyed my experience with Dr. Parker. She was very patient and kind to me. She answered all my questions and on the bill I received she made notes about what we talked about which was unexpected. It was very helpful to have the notes in case I forgot something. I was told that I could call or email any of my questions and I have and they got back to me right away. I recommend this animal hospital. Read Less

Dr Christina is the best Vet EVER. She has taken care of our wonderful Spook for many years. This weekend she assisted Spook our cat whom we had for 18 1/2 years, cross over peacefully to the Rainbow Bridge. Forever thankful for her compassion, gentleness and caring. If you need a Vet that is absolutely incredible, please go see her. Read Less

Thank you for the care, support and advice given for my cats. Dr. Christina Parker is the best. Marie and the staff are cooperative and friendly. There community animal rescue efforts is fantastic. Would recommend this Vet Clinic to anyone. Read Less

I personally have been going to Fairmont Animal Hospital since I brought my pup home. The staff team has been phenomenal to work with and genuinely care so much about the well being of my dog. They are flexible, energetic, and most of all empathetic to their clients (both owners and animals). My dog personally LOVES visiting the vets office, every time we go! Thank you so much for all that you do! I feel very lucky to have such a caring team to consult with in regards to my pup! We appreciate and value every part of your team :) Read Less

I just moved to the City from out of town. They quickly got my records from my previous Vet. On our first visit they were very thorough with my pups sore leg. The staff were courteous and I loved the fact they new everyone who came in by name. I would recommend them. Read Less

I just got my kitty luna last week. she was left behind when some one moved and had been out on the street for weeks. when I called fairmont they got her in right away and took great care of her. I still can't believe they called me just to check on luna. they will now be the only vet I deal with so great with luna she loved them. Thank you so much for making her healthy Read Less

I can not say enough about the wonderful people at Fairmont and the service they provide. They are awesome and truly do care about you and your pet! Our Jasper is happy and healthy today because of all the staff's dedication to do whatever it took to help him to get better after having a number of issues last year. From the bottom of my heart thank-you, you are the best!! Read Less

I love Fairmont Animal Hospital. There are no words that can adequately express my appreciation for everything they have done for me and my doggy family since 2002. They have done so much and there is no way to say thank you for all their support and kindness over the years. Marie, Laurie, Carly, Cathy, and Dr. Parker you are the best in the biz --- thank you for everything. I first visited Fairmont Animal Hospital in 2002 with my first puppy Gus. Gus adopted the staff insRead Less

Thank you so much for the care and support provided to our cat, Ponzi, rescued by the humane society after him and siblings were found behind a chinese restaurant and adopted by us, his family for the next 7 years of his life. Today we decided to put him to sleep, after being diagnosed with kidney failure followed by test results that were far from good news. After multiple IV fluids sessions and seeing how his blood results did not greatly improve, and also some not comforting ultrasound exam, we decided to let him rest, his life would be full of pinching, poking and lots of stress. We will miss you so much my little furry friend, you were a rainbow of happy moments and laughs. I am sad you had to go so soon. I truly can't say enough about Fairmont Animal Hospital staff, you were all amazing and gave us so much information to me and my husband. Dr Christina Parker, thank you for explaining us every test result and making us understand the gravity of it, and making sure that Ponzi felt loved and cared, until his last moments. Marie Hearn, thank you for being there, we sadly did not meet in a better situation, but thank you for the hugs, care and support. And lastly, Dr Brian Watson, who came talk to us today during Ponzi's last minutes, to comfort us, and support our decision, he agreed that Ponzi's future would never be the same as a healthy happy kitty, and thus, sleeping, was the best decision. Thank you again, from both of us, Marina A. and Blair B.Read Less

I have taken several "puzzling" cases to Fairmont and their skill and curiosity to find a solution have resulted in a number of very successful outcomes. For example: Dr. Sarah (now in BC) has solved 2 very challenging cases of chronic diarrhea and a successful removal of nasal polyps, Dr. Watson performed a delicate knee surgery on a patella femoral kitten. I have had excellent client service from everyone at the front desk. Fairmont is great! Read Less

Our puppy's first visit went extremely well thanks to the people at the office. You can tell this is a great field of work for them, as they have that extra sense need to effectively work with animals. I was very please at how well they work, handle and communicate with the many animals that come in. As well, they are very informative with regards to the health care options we have for our puppy. They make sure that we have all the information and resources we need to make educated choices for our puppy's future and health! They are very approachable and I am very please with my choice in veterinary services! Read Less

This review is long overdue but I can't think of a more appropriate day than this Thanksgiving Monday to express my gratitude to Dr Christina Parker, and her team at Fairmont Animal Hospital and to Kristen and her team at Companions, Pet Resort in London!!! I would also like to give special recognition to Marie at Fairmont for her extra special kindness, care, support and diligence with Jack and all of my pets! Their care for my Springer Spaniel, Jack, is at the top of my minRead Less

We love Fairmont Animal Hospital - we have 3 dogs and a cat who all love coming in to see Dr.Parker. All the staff are super friendly and shower them with treats (but not before asking :) ) We cannot say enough about Dr.Parker - she is so extremely thorough and explains everything to you as she does it - she is so good to our pets and you can tell, because they all get so excited to see her. Highly recommend Fairmont - Thank you Fairmont staff! Read Less

Fantastic, compassionate staff and wonderful vets. Dr. Wells is amazing and everyone clearly cares SO much about animals. Receptionists and front-of-desk are very organized, All staff members have been very good with our cats, gentle but able to 'get the job done'. Staff are personable and kind. Location is always neat, almost meticulously so which is impressive for a busy vet clinic. Appointments are easy to get and usually available next-day or at the very least within the week, for me. Costs can get a little pricey but IMO it's worth it for good care. They were able to aid with a financial issue when we lost our kitty (don't want to go into detail but they were extremely helpful). Super-supportive when we lost our kitty unexpectedly, and helpful in trying to figure out health issues with another cat. Professional, courteous, empathetic, and kind... wonderful experiences all around. Read Less

Leo just had a full dental by Christina Parker! Outstanding job, recaps and a great aftercare regiment. Thanks also to Carla for the teeth brushing info! We are working on keeping them pearly white! Thanks for all the care and compassion Fairmont Staff! Read Less

My dog and I are regulars at Fairmont  Animal Hospital in LondonWe bought our Buddy from a breeder  assuming we would get a healthy pup. Not!! So the number of visits are too many to count.He is happy little trouble maker in our home thanks to the doctors in particular Dr. McTavish  and  all the girls in front and back. It is old home week to go there and Buddy does not fuss about visiting.We have been befriended, helped and listened to. We could not take our little dog any where else. Thanks to the entire staff I have a companion that if not always well behaved , at least  as healthy as he will ever be and a happy companion.I often wish all human doctors could be as kind and quick to help.Thank you to every one and will  be in for his special food too. Read Less

*** This review pertains to the reception and front of house. I have not had any experience with the Doctors ***.My cat is on a special prescription food. When I moved to London from Vancouver, I had an AWFUL time locating a vet that would sell me the food without bringing him in for an unnecessary and costly exam. Aside from having had regular vet visits and being prescribed the food, my cat had to have an exam and shots just before leaving BC as we travelled here through the USA. I wound up so frustrated by the 8 or 9 clinics I went to that finally I bought the best food for him that I could at Petsmart. I noticed that he seemed sluggish after a while and worried that my former vet had said he MUST be on this prescription food, so my quest began again. (Seriously, I don't get why it's so difficult to get the food. It's not like I'm trying to get some controlled substance! It's diabetic! I think the requirement for exam is a complete money racket!)Anyhow, finally I found Fairmount Animal Hospital. From the moment I walked in, the girls at the front desk were friendly and welcoming. (A first in a London vet clinic for me.) I told them my situation and they said it was no problem to sell me the food. I have been back twice since then and all three times experienced nothing but wonderful, professional, and polite customer service. The waiting room is also bright and clean and unlike most other vet clinics, doesn't stink. The food is always in stock too. I would certainly bring my cat to this clinic should he need to be seen by a doctor. I am so pleased with the service I've received thus far here. Read Less