27 Reviews

Firth Veterinary Hospital

London, Ontario
Team
{{staff.biography}}
Services
Cold Laser
Dental
Deworming
Euthanasia
Genetic Disease Testing
In-House Blood Analysis
Laboratory
Microchipping
Nutrition
Radiology (X-Rays)
Surgery
Titer Testing
Ultrasound
Vaccinations
Reviews
Genevieve Wabie
18 Aug 2023
REPORT
I have never done a review in my life. My precious boy Blaze fell under the weather so suddenly and it drove me mad. I found Firth Vet Hospital first and immediately took him there to be seen as soon ... Read More
I have never done a review in my life. My precious boy Blaze fell under the weather so suddenly and it drove me mad. I found Firth Vet Hospital first and immediately took him there to be seen as soon as possible which, they did just that. 8am sharp I was there and despite it being surgery day for the staff they found the time to care for my Blaze. Coming back the next day for an additional check up they made sure again to get him seen as soon as possible. I felt so much better having the opportunity to text them throughout the night to update and receive a response, they send you very well described videos of what is going on and truly show compassion and empathy towards not only your pet but you as a loving owner as well. Despite the cost that comes with health care for pets (which they offer amazing private health care plans to help) Firth Vet Hospital truly helped me and my boy. He is on the road to recovery and I couldn’t be more grateful of the care my Blaze received (even tho he did hate every second of it) so, thank you again from me and Blaze for the care you have provided! Read Less
Amy Hohner
20 Mar 2022
REPORT
I lost my best friend I ever had a year ago at Firth vet. This day brings back a lot of painful memories for me. Firth vet robbed me of my faith and trust in vets. I had the most special sweet loving ... Read More
I lost my best friend I ever had a year ago at Firth vet. This day brings back a lot of painful memories for me. Firth vet robbed me of my faith and trust in vets. I had the most special sweet loving dog you would have ever met. I spent 8.5 amazing years with him. Everytime I think of him I can't help but think of the horrible events that happened on the day I lost him and the weeks to follow. I can't even fit all that had happened into this review, so I will prioritize what scarred the most. I've kept every single voicemail, text message and the recording I have from the day I was finally allowed to pick him up. Immediately after dropping Ronnie off, he had taken a turn for the worse. I got a call saying I needed to be there incase he didn't make it. They said when animals are in that state it's best to have their loved ones with them. If they are alone, they sometimes can feel abandoned and will just give up. After saying that, they refused to let me go in until hours later. I begged for just five minutes. Those words ran through my head every moment and still do to this day. For hours it was touch and go for my Ronnie. He kept dying and they kept bringing him back, all while going through this alone and without me. They had told me his kidney and pancreas were shutting down. His diabetes count was so high it couldn't be read. His heart kept stopping and he was no longer able to breathe on his own. When I was finally allowed in, they were bringing him back again. I asked if his brain was gone and there was any point to be constantly bringing him back. Dr. Firth then stopped and informed me that his brain was indeed gone. I'm not a vet, so I don't know if it was the right thing to do but it felt very wrong. I was devastated to lose my boy and that he went through so much all alone his final day. The next morning I called to make arrangements to put my boy to rest. It was a long 23 day process before they finally gave him back. 23 days before I was finally able to put him to rest. I explained on several occasions that it was absolutely ripping my heart out to think of him laying in a box inside a drawer, like he meant nothing. 23 days of no sleep, not being able to eat, a pain in my heart just wanting him out of that horrible place and laid to rest. It controlled every thought of every day. I called and messaged every day. I kept getting the run around. I cried, yelled and begged them over and over. The only reason they finally replied is when my daughter left a review on their Facebook page of what was going on. The day I picked him up, Nicole threatening to withhold him again and demanded the review be taken down. What Firth vet put my baby and I through was wrong on so many levels. I don't want anyone to have to go through what I did. There are vets out there that care about the animals and their parents, and Firth was the least compassionate. They were cold, heartless and unprofessional. They lied, manipulated me and ignored my calls and messages. I made arrangements with a mobile pet service to care for my Ronnie's remains. The kindness and compassion they showed my Ronnie and I was the complete opposite of the way I was treated at Firth. It took the weight off my shoulders. I felt like finally he was finally shown the tenderness he deserved. I feel completely scarred from all the events that happened at Firth. I'm hoping that writing this review will give me some kind of closure. I hope I can start mourning in a healthy way for my boy instead of thinking about what they put us through. My baby's story deserves to be told. Read Less
Response from Firth Veterinary Hospital
1 Apr 2022
To: Amy Hohner Re: Care of Ronnie Hohner March 29th, 2022 Dear Amy, We realize how precious Ronnie was to you. We also realize how hard this day was on you especially with curbside services due to the global pandemic that was upon us. Ronnie was presented for a progress check and came into our hospital for a follow-up visit. Prior to examination he vomited up a very large amount of brown material including a blood clot. Shortly after vomiting he collapsed and went into respiratory distress. We immediately notified you and one of my team members spoke to you face to face to updated you regarding the events taking place and your response was to “do everything you can” to save him. Ronnie was the first of many patients scheduled for appointments in our morning outpatient clinic. When instructed to “do everything we can to save him”, we immediately contacted our other scheduled clients and patients to move our entire outpatient clinic to accommodate your request and provide the best possible intervention for Ronnie. We had several team members working with Dr. Firth in effort to stabilize Ronnie. After several conversations with you, you instructed us to continue working on him. We had him some what stabilized for you to come in and spend time with him. During that time, we discussed the difficulty we had in keeping him alive. In those discussions, we decided it was best for Ronnie to let him go, so that he didn’t have to suffer any longer. We all appreciate the agony you went through that day and indeed the team that was involved with him went through agony to try and save him. In emergency situations like his, it makes it very difficult to perform our duties with an owner present. This is very similar to an emergency at a human hospital where you would not be allowed to be present in the emergency suite where active CPR and monitoring was taking place. I know these circumstances make it very difficult however we did out best to accommodate your request and certainly did out best to give Ronnie the best opportunity to stabilize. As you know we received partial payment for the in-depth services that were provided for Ronnie that day and made a very unusual exception under the difficult circumstances. We extended the opportunity at your request for You, our new client to make payment arrangements, even after donating some of the professional services that we provided for Ronnie that day. You agreed to these payment installments just prior to releasing Ronnie from our care. To date, you still have an outstanding account with our hospital. We have decided to donate the rest of the outstanding owings in memory of your precious Ronnie. We wish you nothing but peace as you find the closure that is so very necessary. Respectfully, Dr. Firth and the entire Team at Firth Veterinary Hospital
Chris E
23 Dec 2020
REPORT
I don’t often do reviews but this one is a well deserved write. I recently changed my pets vet clinic to Firth based on their reviews and I am very pleased about my decision. Everyone I have been in c... Read More
I don’t often do reviews but this one is a well deserved write. I recently changed my pets vet clinic to Firth based on their reviews and I am very pleased about my decision. Everyone I have been in contact with at Firth has been great! My cat does not do well going to see the vet and gets very stressed and upset which results in an incomplete visit. Firth VC really listened to my concern and made sure they had everything in place to help make my cat feel calm and comfortable. His appointment was a success and my cat was able to get the treatments he needed. Dr Firth even called me during the apt to reassure me his visit went well and his team called the very next day to inquire how my cat was doing. They are very knowledgeable and answered all my questions and concerns. They even got us set up on their website so I know exactly what I needed for my cat’s diet changes. The love and care for their furry clients and their families is amazing!! Read Less
Sherry M
31 May 2018
REPORT
The staff is very friendly and knowledgeable. We drove 2 hours to bring our dog to Dr. Firth who was familiar with her condition and recommended laser therapy as treatment as opposed to a costly surge... Read More
The staff is very friendly and knowledgeable. We drove 2 hours to bring our dog to Dr. Firth who was familiar with her condition and recommended laser therapy as treatment as opposed to a costly surgery that was not guaranteed to work. After several sessions, our dog was back to normal and no longer in constant pain. She is still doing great and we are very happy with the service. Dr. Firth is an amazing vet and very knowledgeable. Read Less
Katharina Phillips
24 May 2018
REPORT
My family and I have been taking our pets to Firth for as long as I can remember. Dr. Firth and the team at FVH has been nothing but kind and compassionate when dealing with our pets. I just recently ... Read More
My family and I have been taking our pets to Firth for as long as I can remember. Dr. Firth and the team at FVH has been nothing but kind and compassionate when dealing with our pets. I just recently joined the team at FVH as a high school co-op student and it has been such a great experience for me. Every single member of the team has made me feel extremely welcome and made me realize why my family refuses to go to any other vet clinic. The team at Firth cares so much for the animals and every single client that goes there. I truly recommend that everyone reading this review takes their pets to Firth vet clinic. You will not be disappointed with their service in the slightest. Read Less
Emma Whiting
11 Apr 2018
REPORT
I took my kitten in to get her first set of shots and to get information about getting her spade! I had to take my 3 month old baby with me and they were absolutely accommodating, helping me out the d... Read More
I took my kitten in to get her first set of shots and to get information about getting her spade! I had to take my 3 month old baby with me and they were absolutely accommodating, helping me out the door with her and my kitty. The staff were super friendly and chatty. The vet was great! He did a thorough job assessing my kitten and gave me recommendations on how to train both of my cats when they get their nails cut. They are very stubborn so this information was super helpful! I was able to get my cat in to see then in a timely fashion and there isn't a huge wait to get her surgery! They don't only think of the pet owners but also are extremely accommodating to my cat as well. They used an anti stress spray to help calm a VERY nervous stella down and it was nice to see that they cared so much about her wellbeing! I am so happy to have found this vet and will be using them for both my cats! Thank you for the great experience! Read Less
Andrena McElroy
29 Mar 2018
REPORT
Fantastic and friendly staff. They are always so friendly and you can tell they love all the fur babies that come through their doors!
Chrysti Lawrence
9 Feb 2018
REPORT
Dr Firth and his team are wonderful! You can tell they truly care about all their animals and their families. I always feel comfortable to ask questions and staff is super friendly. I would recommend ... Read More
Dr Firth and his team are wonderful! You can tell they truly care about all their animals and their families. I always feel comfortable to ask questions and staff is super friendly. I would recommend this Vet to anyone and everyone. Read Less
Hugo Gomes
5 Feb 2018
REPORT
A truly amazing vet clinic... the best by far in London based on experience with many other vets in this city. Dr.Firth is a very respectable and amazing vet who stops at nothing to ensure your concer... Read More
A truly amazing vet clinic... the best by far in London based on experience with many other vets in this city. Dr.Firth is a very respectable and amazing vet who stops at nothing to ensure your concerns are address. His team of vet techs are also amazing and follow up with you consistently. They have been a God sent and saved my cat many times. Thank you !!!! Read Less
Krista Marie Genttner
2 Feb 2018
REPORT
Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its t... Read More
Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its their own. They look at many avenues to help your pet and your budget. I HIGHLY recommend Firth Veterinary. Read Less
K Genttner
2 Feb 2018
REPORT
Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its t... Read More
Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its their own. They look at many avenues to help your pet and your budget. I HIGHLY recommend Firth Veterinary. Read Less
Sandra McKay
31 May 2017
REPORT
Brought my boston terrier, Peppa to Firth for a Luxating Patella. They explained clearly all my treatment options and provided the best and most appropriate treatment plan. The staff is awesome and ... Read More
Brought my boston terrier, Peppa to Firth for a Luxating Patella. They explained clearly all my treatment options and provided the best and most appropriate treatment plan. The staff is awesome and I appreciate that they could accommodate Peppa in such short notice. Peppa really enjoyed all the love and treats she received. It was truly a positive experience. Read Less
Mackenzie Kay
22 Feb 2017
REPORT
I absolutely love Dr. Firth and his staff!! Not only are they really friendly but they truly care about your fur babies. As everyone knows a sudden health issue or accident can be really stressful and... Read More
I absolutely love Dr. Firth and his staff!! Not only are they really friendly but they truly care about your fur babies. As everyone knows a sudden health issue or accident can be really stressful and upsetting, for both you and your animal. Dr. Firth always comes through with compassion and reassurance that everything will be okay. He has always helped my family in the toughest times and is truly a hero I my eyes. He's my first go to when it comes to my babies. Iv already recommended him and will definitely do it again.Read Less
Becky Coward
11 Feb 2017
REPORT
These guys have been amazing since Dohzie was little! From training classes to nail trims, they work with our crazy fella and ensure he has the best care! We are very grateful to have found such a gr... Read More
These guys have been amazing since Dohzie was little! From training classes to nail trims, they work with our crazy fella and ensure he has the best care! We are very grateful to have found such a great vet clinic!! Read Less
Kenzie Kayxx
31 Jan 2017
REPORT
I love Dr. Firths office not only is he a fantastic Veterinarian, but he truly loves and cares about your animal. The staff there are also very sweet and welcoming. I recommend Dr.Firth everyone!!!
Kathy Serafin
29 Jan 2017
REPORT
Wonderful first-time experience meeting Dr. Firth and staff. They took the time to make sure all our questions were answered. Felt like part of the family the minute we walked in the door. Thank yo... Read More
Wonderful first-time experience meeting Dr. Firth and staff. They took the time to make sure all our questions were answered. Felt like part of the family the minute we walked in the door. Thank you!! Read Less
Michele Carter
25 Jan 2017
REPORT
Dr.Firth and his team took such wonderful care of my cat BOOH and myself. Their love and care for animals is above a five star!!!! They are so kind and caring. They helped me and went above and beyond... Read More
Dr.Firth and his team took such wonderful care of my cat BOOH and myself. Their love and care for animals is above a five star!!!! They are so kind and caring. They helped me and went above and beyond the call of duty!!!! If you are looking for a vet for you furbaby look no further!!! You will never find such special people as Dr. Firth and his team. I love them. BOOH loves you guys too!!! Blessings xxoo Michele Carter Read Less
Mary Anne Lesniewski
18 Jan 2017
REPORT
All the staff at Firths are very friendly, helpful & I like the way Dr. Firth treats my critters & my scaredy pets are not scared of him. I've always had an amazing experience when I've gone here.
Sue Olsen
10 Jan 2017
REPORT
Last night my little angel, Ginger, who was there for me during the time I went through cancer, who is there for me when I am down, hurting, crying, and happy, started coughing and was struggling with... Read More
Last night my little angel, Ginger, who was there for me during the time I went through cancer, who is there for me when I am down, hurting, crying, and happy, started coughing and was struggling with breathing last night. In a panic, I called my usual vet to rush her in so she could be looked at and treated. They said they were too busy and would not look at her. I called Firth Veterinary Hospital, where I once took my other dogs, and told them about my little Angel. They immediately squeezed in an appointment for her. Even though I hadn't been there in a long time, they cared about my little angel and booked her in within 15 minutes, even though they were also extremely busy. When I got there there was a team waiting for me and Ginger. They immediately whisked us in, discussed with me what they wanted to do and prices. I was extremely happy with their level of care and their compassion, love and empathy they had for both me and my Ginger. She was diagnosed, given medication and are calling and talking to the Veterinary nutritionist so that Ginger can be given the best diet for her diagnosis to give her the best chance at a longer life span. I have never been treated like that at my old vet. I am switching all of the love of my lives to Firth Veterinary Hospital. I am ever grateful to them for being there so fast for my little angel. I will never go to another vet again. Thank you Firth Veterinary Hospital for your awesome care of my little angel!Read Less
Sharon Viveiros
7 Jan 2017
REPORT
We have been to a lot of different vets, by far the Firth Vet is the best. They didn't push a lot of unnecessary things instead offered affordable solutions. Highly recommend to anyone looking for exp... Read More
We have been to a lot of different vets, by far the Firth Vet is the best. They didn't push a lot of unnecessary things instead offered affordable solutions. Highly recommend to anyone looking for expert and affordable care for your loved one. Read Less
Brittney Louise John
5 Dec 2016
REPORT
Firth was so amazing to my kitties and gave me so much honest advice/ education for my babies health. Both Dr. Firth, his staff and even his wife are all such amazing people. Thank you so much so look... Read More
Firth was so amazing to my kitties and gave me so much honest advice/ education for my babies health. Both Dr. Firth, his staff and even his wife are all such amazing people. Thank you so much so looking after SparkeyRead Less
Carol Kinoshita
3 Dec 2016
REPORT
Dr. Firth has cared for our pets for the past 36 years and has always treated them with kindness and tender compassion. He recently had the sad job of putting our beloved cat to sleep. He cared as m... Read More
Dr. Firth has cared for our pets for the past 36 years and has always treated them with kindness and tender compassion. He recently had the sad job of putting our beloved cat to sleep. He cared as much for her as I did, and allowed her to pass without pain or fear. We should all have as gentle a death. I would recommend him and his staff to anyone who loves their furry companion. Read Less
Kaylie Gilhuly
2 Dec 2016
REPORT
I, and my cat Ryder, have never been treated so well!! The staff is so friendly and kind! Dr. Firth went over and beyond what he was required to do! Not only did he help my kitty, but also educated me... Read More
I, and my cat Ryder, have never been treated so well!! The staff is so friendly and kind! Dr. Firth went over and beyond what he was required to do! Not only did he help my kitty, but also educated me on how to get Ryder to stop chewing cords - definitely something he did not have to do! Dr. Firth spent well over half an hour with us to help determine the root cause and treatment plan. I am so grateful for my experience, I have been to many vets, and this place was by far the BEST. Special thanks to Dr. Firth as well as Jodee and Mya :)Read Less
Tara Baker
1 Dec 2016
REPORT
This place truly cares about the animals. The staff is friendly and knowledgeable. Dr. Firth is friendly and caring and they will work with you to keep your pets healthy. I will be keeping this vet f... Read More
This place truly cares about the animals. The staff is friendly and knowledgeable. Dr. Firth is friendly and caring and they will work with you to keep your pets healthy. I will be keeping this vet for Miller and any vet emergencies for my other two. This is a place that embodies what I look for in a vet because the pets come first. Read Less
Karissa Morton
14 Nov 2016
REPORT
Love this place! Everyone is so friendly and give my little guy the best service every time. Darla (the groomer) is amazing and Karter loves their time together. Thanks from, Kissy Face Karter
Carol Kerr
8 Sep 2016
REPORT
My family and our fur babies have been visiting Dr. Peter Firth and his amazing team of animal lovers for over 5 years now, since we moved to London. Peter Firth is unbelievably talented and kind. If ... Read More
My family and our fur babies have been visiting Dr. Peter Firth and his amazing team of animal lovers for over 5 years now, since we moved to London. Peter Firth is unbelievably talented and kind. If I was an animal I would want Peter Firth for my Doctor, his manner is exceptional. He and his team are holistic, they deal with the pets and the pet owners. I am so thankful for the priviliege of having Peter Firth and his team in my life. Thank you all for the consideration, expertise and kindness. Carol Kerr and family. Read Less
Dan Martyn
17 Aug 2016
REPORT
Very knowledgeable staff and super friendly to my dog and myself. We've been going to Firth for over 15 years now, and Dr. Firth is always willing to help out on even the tiniest issues. His obedience... Read More
Very knowledgeable staff and super friendly to my dog and myself. We've been going to Firth for over 15 years now, and Dr. Firth is always willing to help out on even the tiniest issues. His obedience lessons have turned my devil puppy into an energetic puppy who does what he's told and can allow other people to take him for walks and behave nicely, instead of trying to pull their arms off! Read Less
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Please call
(519) 681-4377
4499 Wellington Road South
London Ontario N6E 2Z8
Business Hours
Monday
Mon
08:00AM-17:00PM
Tuesday
Tue
08:00AM-17:00PM
Wednesday
Wed
08:00AM-17:00PM
Thursday
Thu
08:00AM-17:00PM
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Firth Veterinary Hospital

London, Ontario
(27)
4499 Wellington Road South
London Ontario N6E 2Z8
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Online booking unavailable
Please call
Monday
08:00AM-17:00PM
Tuesday
08:00AM-17:00PM
Wednesday
08:00AM-17:00PM
Thursday
08:00AM-17:00PM
Cold Laser
Dental
Deworming
Euthanasia
Genetic Disease Testing
In-House Blood Analysis
Laboratory
Microchipping
Nutrition
Radiology (X-Rays)
Surgery
Titer Testing
Ultrasound
Vaccinations
{{staff.biography}}
Genevieve Wabie
18 Aug 2023
REPORT
I have never done a review in my life. My precious boy Blaze fell under the weather so suddenly and it drove me mad. I found Firth Vet Hospital first and immediately took him there to be seen as soon ... Read More
I have never done a review in my life. My precious boy Blaze fell under the weather so suddenly and it drove me mad. I found Firth Vet Hospital first and immediately took him there to be seen as soon as possible which, they did just that. 8am sharp I was there and despite it being surgery day for the staff they found the time to care for my Blaze. Coming back the next day for an additional check up they made sure again to get him seen as soon as possible. I felt so much better having the opportunity to text them throughout the night to update and receive a response, they send you very well described videos of what is going on and truly show compassion and empathy towards not only your pet but you as a loving owner as well. Despite the cost that comes with health care for pets (which they offer amazing private health care plans to help) Firth Vet Hospital truly helped me and my boy. He is on the road to recovery and I couldn’t be more grateful of the care my Blaze received (even tho he did hate every second of it) so, thank you again from me and Blaze for the care you have provided! Read Less
Amy Hohner
20 Mar 2022
REPORT
I lost my best friend I ever had a year ago at Firth vet. This day brings back a lot of painful memories for me. Firth vet robbed me of my faith and trust in vets. I had the most special sweet loving ... Read More
I lost my best friend I ever had a year ago at Firth vet. This day brings back a lot of painful memories for me. Firth vet robbed me of my faith and trust in vets. I had the most special sweet loving dog you would have ever met. I spent 8.5 amazing years with him. Everytime I think of him I can't help but think of the horrible events that happened on the day I lost him and the weeks to follow. I can't even fit all that had happened into this review, so I will prioritize what scarred the most. I've kept every single voicemail, text message and the recording I have from the day I was finally allowed to pick him up. Immediately after dropping Ronnie off, he had taken a turn for the worse. I got a call saying I needed to be there incase he didn't make it. They said when animals are in that state it's best to have their loved ones with them. If they are alone, they sometimes can feel abandoned and will just give up. After saying that, they refused to let me go in until hours later. I begged for just five minutes. Those words ran through my head every moment and still do to this day. For hours it was touch and go for my Ronnie. He kept dying and they kept bringing him back, all while going through this alone and without me. They had told me his kidney and pancreas were shutting down. His diabetes count was so high it couldn't be read. His heart kept stopping and he was no longer able to breathe on his own. When I was finally allowed in, they were bringing him back again. I asked if his brain was gone and there was any point to be constantly bringing him back. Dr. Firth then stopped and informed me that his brain was indeed gone. I'm not a vet, so I don't know if it was the right thing to do but it felt very wrong. I was devastated to lose my boy and that he went through so much all alone his final day. The next morning I called to make arrangements to put my boy to rest. It was a long 23 day process before they finally gave him back. 23 days before I was finally able to put him to rest. I explained on several occasions that it was absolutely ripping my heart out to think of him laying in a box inside a drawer, like he meant nothing. 23 days of no sleep, not being able to eat, a pain in my heart just wanting him out of that horrible place and laid to rest. It controlled every thought of every day. I called and messaged every day. I kept getting the run around. I cried, yelled and begged them over and over. The only reason they finally replied is when my daughter left a review on their Facebook page of what was going on. The day I picked him up, Nicole threatening to withhold him again and demanded the review be taken down. What Firth vet put my baby and I through was wrong on so many levels. I don't want anyone to have to go through what I did. There are vets out there that care about the animals and their parents, and Firth was the least compassionate. They were cold, heartless and unprofessional. They lied, manipulated me and ignored my calls and messages. I made arrangements with a mobile pet service to care for my Ronnie's remains. The kindness and compassion they showed my Ronnie and I was the complete opposite of the way I was treated at Firth. It took the weight off my shoulders. I felt like finally he was finally shown the tenderness he deserved. I feel completely scarred from all the events that happened at Firth. I'm hoping that writing this review will give me some kind of closure. I hope I can start mourning in a healthy way for my boy instead of thinking about what they put us through. My baby's story deserves to be told. Read Less
Response from Firth Veterinary Hospital
1 Apr 2022
To: Amy Hohner Re: Care of Ronnie Hohner March 29th, 2022 Dear Amy, We realize how precious Ronnie was to you. We also realize how hard this day was on you especially with curbside services due to the global pandemic that was upon us. Ronnie was presented for a progress check and came into our hospital for a follow-up visit. Prior to examination he vomited up a very large amount of brown material including a blood clot. Shortly after vomiting he collapsed and went into respiratory distress. We immediately notified you and one of my team members spoke to you face to face to updated you regarding the events taking place and your response was to “do everything you can” to save him. Ronnie was the first of many patients scheduled for appointments in our morning outpatient clinic. When instructed to “do everything we can to save him”, we immediately contacted our other scheduled clients and patients to move our entire outpatient clinic to accommodate your request and provide the best possible intervention for Ronnie. We had several team members working with Dr. Firth in effort to stabilize Ronnie. After several conversations with you, you instructed us to continue working on him. We had him some what stabilized for you to come in and spend time with him. During that time, we discussed the difficulty we had in keeping him alive. In those discussions, we decided it was best for Ronnie to let him go, so that he didn’t have to suffer any longer. We all appreciate the agony you went through that day and indeed the team that was involved with him went through agony to try and save him. In emergency situations like his, it makes it very difficult to perform our duties with an owner present. This is very similar to an emergency at a human hospital where you would not be allowed to be present in the emergency suite where active CPR and monitoring was taking place. I know these circumstances make it very difficult however we did out best to accommodate your request and certainly did out best to give Ronnie the best opportunity to stabilize. As you know we received partial payment for the in-depth services that were provided for Ronnie that day and made a very unusual exception under the difficult circumstances. We extended the opportunity at your request for You, our new client to make payment arrangements, even after donating some of the professional services that we provided for Ronnie that day. You agreed to these payment installments just prior to releasing Ronnie from our care. To date, you still have an outstanding account with our hospital. We have decided to donate the rest of the outstanding owings in memory of your precious Ronnie. We wish you nothing but peace as you find the closure that is so very necessary. Respectfully, Dr. Firth and the entire Team at Firth Veterinary Hospital
Chris E
23 Dec 2020
REPORT
I don’t often do reviews but this one is a well deserved write. I recently changed my pets vet clinic to Firth based on their reviews and I am very pleased about my decision. Everyone I have been in c... Read More
I don’t often do reviews but this one is a well deserved write. I recently changed my pets vet clinic to Firth based on their reviews and I am very pleased about my decision. Everyone I have been in contact with at Firth has been great! My cat does not do well going to see the vet and gets very stressed and upset which results in an incomplete visit. Firth VC really listened to my concern and made sure they had everything in place to help make my cat feel calm and comfortable. His appointment was a success and my cat was able to get the treatments he needed. Dr Firth even called me during the apt to reassure me his visit went well and his team called the very next day to inquire how my cat was doing. They are very knowledgeable and answered all my questions and concerns. They even got us set up on their website so I know exactly what I needed for my cat’s diet changes. The love and care for their furry clients and their families is amazing!! Read Less
Sherry M
31 May 2018
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The staff is very friendly and knowledgeable. We drove 2 hours to bring our dog to Dr. Firth who was familiar with her condition and recommended laser therapy as treatment as opposed to a costly surge... Read More
The staff is very friendly and knowledgeable. We drove 2 hours to bring our dog to Dr. Firth who was familiar with her condition and recommended laser therapy as treatment as opposed to a costly surgery that was not guaranteed to work. After several sessions, our dog was back to normal and no longer in constant pain. She is still doing great and we are very happy with the service. Dr. Firth is an amazing vet and very knowledgeable. Read Less
Katharina Phillips
24 May 2018
REPORT
My family and I have been taking our pets to Firth for as long as I can remember. Dr. Firth and the team at FVH has been nothing but kind and compassionate when dealing with our pets. I just recently ... Read More
My family and I have been taking our pets to Firth for as long as I can remember. Dr. Firth and the team at FVH has been nothing but kind and compassionate when dealing with our pets. I just recently joined the team at FVH as a high school co-op student and it has been such a great experience for me. Every single member of the team has made me feel extremely welcome and made me realize why my family refuses to go to any other vet clinic. The team at Firth cares so much for the animals and every single client that goes there. I truly recommend that everyone reading this review takes their pets to Firth vet clinic. You will not be disappointed with their service in the slightest. Read Less
Emma Whiting
11 Apr 2018
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I took my kitten in to get her first set of shots and to get information about getting her spade! I had to take my 3 month old baby with me and they were absolutely accommodating, helping me out the d... Read More
I took my kitten in to get her first set of shots and to get information about getting her spade! I had to take my 3 month old baby with me and they were absolutely accommodating, helping me out the door with her and my kitty. The staff were super friendly and chatty. The vet was great! He did a thorough job assessing my kitten and gave me recommendations on how to train both of my cats when they get their nails cut. They are very stubborn so this information was super helpful! I was able to get my cat in to see then in a timely fashion and there isn't a huge wait to get her surgery! They don't only think of the pet owners but also are extremely accommodating to my cat as well. They used an anti stress spray to help calm a VERY nervous stella down and it was nice to see that they cared so much about her wellbeing! I am so happy to have found this vet and will be using them for both my cats! Thank you for the great experience! Read Less
Andrena McElroy
29 Mar 2018
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Fantastic and friendly staff. They are always so friendly and you can tell they love all the fur babies that come through their doors!
Chrysti Lawrence
9 Feb 2018
REPORT
Dr Firth and his team are wonderful! You can tell they truly care about all their animals and their families. I always feel comfortable to ask questions and staff is super friendly. I would recommend ... Read More
Dr Firth and his team are wonderful! You can tell they truly care about all their animals and their families. I always feel comfortable to ask questions and staff is super friendly. I would recommend this Vet to anyone and everyone. Read Less
Hugo Gomes
5 Feb 2018
REPORT
A truly amazing vet clinic... the best by far in London based on experience with many other vets in this city. Dr.Firth is a very respectable and amazing vet who stops at nothing to ensure your concer... Read More
A truly amazing vet clinic... the best by far in London based on experience with many other vets in this city. Dr.Firth is a very respectable and amazing vet who stops at nothing to ensure your concerns are address. His team of vet techs are also amazing and follow up with you consistently. They have been a God sent and saved my cat many times. Thank you !!!! Read Less
Krista Marie Genttner
2 Feb 2018
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Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its t... Read More
Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its their own. They look at many avenues to help your pet and your budget. I HIGHLY recommend Firth Veterinary. Read Less
K Genttner
2 Feb 2018
REPORT
Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its t... Read More
Firth Veterinary Staff are amazing. Dr. Firth is the best. I am second generation to be going to Firths and now my daughter is!! Everyone there treats you like family and looks at your pet as if its their own. They look at many avenues to help your pet and your budget. I HIGHLY recommend Firth Veterinary. Read Less
Sandra McKay
31 May 2017
REPORT
Brought my boston terrier, Peppa to Firth for a Luxating Patella. They explained clearly all my treatment options and provided the best and most appropriate treatment plan. The staff is awesome and ... Read More
Brought my boston terrier, Peppa to Firth for a Luxating Patella. They explained clearly all my treatment options and provided the best and most appropriate treatment plan. The staff is awesome and I appreciate that they could accommodate Peppa in such short notice. Peppa really enjoyed all the love and treats she received. It was truly a positive experience. Read Less
Mackenzie Kay
22 Feb 2017
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I absolutely love Dr. Firth and his staff!! Not only are they really friendly but they truly care about your fur babies. As everyone knows a sudden health issue or accident can be really stressful and... Read More
I absolutely love Dr. Firth and his staff!! Not only are they really friendly but they truly care about your fur babies. As everyone knows a sudden health issue or accident can be really stressful and upsetting, for both you and your animal. Dr. Firth always comes through with compassion and reassurance that everything will be okay. He has always helped my family in the toughest times and is truly a hero I my eyes. He's my first go to when it comes to my babies. Iv already recommended him and will definitely do it again.Read Less
Becky Coward
11 Feb 2017
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These guys have been amazing since Dohzie was little! From training classes to nail trims, they work with our crazy fella and ensure he has the best care! We are very grateful to have found such a gr... Read More
These guys have been amazing since Dohzie was little! From training classes to nail trims, they work with our crazy fella and ensure he has the best care! We are very grateful to have found such a great vet clinic!! Read Less
Kenzie Kayxx
31 Jan 2017
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I love Dr. Firths office not only is he a fantastic Veterinarian, but he truly loves and cares about your animal. The staff there are also very sweet and welcoming. I recommend Dr.Firth everyone!!!
Kathy Serafin
29 Jan 2017
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Wonderful first-time experience meeting Dr. Firth and staff. They took the time to make sure all our questions were answered. Felt like part of the family the minute we walked in the door. Thank yo... Read More
Wonderful first-time experience meeting Dr. Firth and staff. They took the time to make sure all our questions were answered. Felt like part of the family the minute we walked in the door. Thank you!! Read Less
Michele Carter
25 Jan 2017
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Dr.Firth and his team took such wonderful care of my cat BOOH and myself. Their love and care for animals is above a five star!!!! They are so kind and caring. They helped me and went above and beyond... Read More
Dr.Firth and his team took such wonderful care of my cat BOOH and myself. Their love and care for animals is above a five star!!!! They are so kind and caring. They helped me and went above and beyond the call of duty!!!! If you are looking for a vet for you furbaby look no further!!! You will never find such special people as Dr. Firth and his team. I love them. BOOH loves you guys too!!! Blessings xxoo Michele Carter Read Less
Mary Anne Lesniewski
18 Jan 2017
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All the staff at Firths are very friendly, helpful & I like the way Dr. Firth treats my critters & my scaredy pets are not scared of him. I've always had an amazing experience when I've gone here.
Sue Olsen
10 Jan 2017
REPORT
Last night my little angel, Ginger, who was there for me during the time I went through cancer, who is there for me when I am down, hurting, crying, and happy, started coughing and was struggling with... Read More
Last night my little angel, Ginger, who was there for me during the time I went through cancer, who is there for me when I am down, hurting, crying, and happy, started coughing and was struggling with breathing last night. In a panic, I called my usual vet to rush her in so she could be looked at and treated. They said they were too busy and would not look at her. I called Firth Veterinary Hospital, where I once took my other dogs, and told them about my little Angel. They immediately squeezed in an appointment for her. Even though I hadn't been there in a long time, they cared about my little angel and booked her in within 15 minutes, even though they were also extremely busy. When I got there there was a team waiting for me and Ginger. They immediately whisked us in, discussed with me what they wanted to do and prices. I was extremely happy with their level of care and their compassion, love and empathy they had for both me and my Ginger. She was diagnosed, given medication and are calling and talking to the Veterinary nutritionist so that Ginger can be given the best diet for her diagnosis to give her the best chance at a longer life span. I have never been treated like that at my old vet. I am switching all of the love of my lives to Firth Veterinary Hospital. I am ever grateful to them for being there so fast for my little angel. I will never go to another vet again. Thank you Firth Veterinary Hospital for your awesome care of my little angel!Read Less
Sharon Viveiros
7 Jan 2017
REPORT
We have been to a lot of different vets, by far the Firth Vet is the best. They didn't push a lot of unnecessary things instead offered affordable solutions. Highly recommend to anyone looking for exp... Read More
We have been to a lot of different vets, by far the Firth Vet is the best. They didn't push a lot of unnecessary things instead offered affordable solutions. Highly recommend to anyone looking for expert and affordable care for your loved one. Read Less
Brittney Louise John
5 Dec 2016
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Firth was so amazing to my kitties and gave me so much honest advice/ education for my babies health. Both Dr. Firth, his staff and even his wife are all such amazing people. Thank you so much so look... Read More
Firth was so amazing to my kitties and gave me so much honest advice/ education for my babies health. Both Dr. Firth, his staff and even his wife are all such amazing people. Thank you so much so looking after SparkeyRead Less
Carol Kinoshita
3 Dec 2016
REPORT
Dr. Firth has cared for our pets for the past 36 years and has always treated them with kindness and tender compassion. He recently had the sad job of putting our beloved cat to sleep. He cared as m... Read More
Dr. Firth has cared for our pets for the past 36 years and has always treated them with kindness and tender compassion. He recently had the sad job of putting our beloved cat to sleep. He cared as much for her as I did, and allowed her to pass without pain or fear. We should all have as gentle a death. I would recommend him and his staff to anyone who loves their furry companion. Read Less
Kaylie Gilhuly
2 Dec 2016
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I, and my cat Ryder, have never been treated so well!! The staff is so friendly and kind! Dr. Firth went over and beyond what he was required to do! Not only did he help my kitty, but also educated me... Read More
I, and my cat Ryder, have never been treated so well!! The staff is so friendly and kind! Dr. Firth went over and beyond what he was required to do! Not only did he help my kitty, but also educated me on how to get Ryder to stop chewing cords - definitely something he did not have to do! Dr. Firth spent well over half an hour with us to help determine the root cause and treatment plan. I am so grateful for my experience, I have been to many vets, and this place was by far the BEST. Special thanks to Dr. Firth as well as Jodee and Mya :)Read Less
Tara Baker
1 Dec 2016
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This place truly cares about the animals. The staff is friendly and knowledgeable. Dr. Firth is friendly and caring and they will work with you to keep your pets healthy. I will be keeping this vet f... Read More
This place truly cares about the animals. The staff is friendly and knowledgeable. Dr. Firth is friendly and caring and they will work with you to keep your pets healthy. I will be keeping this vet for Miller and any vet emergencies for my other two. This is a place that embodies what I look for in a vet because the pets come first. Read Less
Karissa Morton
14 Nov 2016
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Love this place! Everyone is so friendly and give my little guy the best service every time. Darla (the groomer) is amazing and Karter loves their time together. Thanks from, Kissy Face Karter
Carol Kerr
8 Sep 2016
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My family and our fur babies have been visiting Dr. Peter Firth and his amazing team of animal lovers for over 5 years now, since we moved to London. Peter Firth is unbelievably talented and kind. If ... Read More
My family and our fur babies have been visiting Dr. Peter Firth and his amazing team of animal lovers for over 5 years now, since we moved to London. Peter Firth is unbelievably talented and kind. If I was an animal I would want Peter Firth for my Doctor, his manner is exceptional. He and his team are holistic, they deal with the pets and the pet owners. I am so thankful for the priviliege of having Peter Firth and his team in my life. Thank you all for the consideration, expertise and kindness. Carol Kerr and family. Read Less
Dan Martyn
17 Aug 2016
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Very knowledgeable staff and super friendly to my dog and myself. We've been going to Firth for over 15 years now, and Dr. Firth is always willing to help out on even the tiniest issues. His obedience... Read More
Very knowledgeable staff and super friendly to my dog and myself. We've been going to Firth for over 15 years now, and Dr. Firth is always willing to help out on even the tiniest issues. His obedience lessons have turned my devil puppy into an energetic puppy who does what he's told and can allow other people to take him for walks and behave nicely, instead of trying to pull their arms off! Read Less
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