Highbury North Pet Hospital
London, Ontario
General Info
Highbury North Pet Hospital is a full service veterinary hospital/clinic for both dogs and cats.
We strive to form a partnership with loving pet owners so TOGETHER, we can give the BEST care.
Our services include wellness care (regular check ups), vaccinations, high quality pet foods (both prescription-therapeutic and maintenance), heartworm and lyme disease blood parasite tests, medications, surgery (including spay and neuters), x-ray, medical care for sick pets, Blood tests where needed and behaviour counselling.
We strive to form a partnership with loving pet owners so TOGETHER, we can give the BEST care.
Our services include wellness care (regular check ups), vaccinations, high quality pet foods (both prescription-therapeutic and maintenance), heartworm and lyme disease blood parasite tests, medications, surgery (including spay and neuters), x-ray, medical care for sick pets, Blood tests where needed and behaviour counselling.
Reviews
Dianna Bradley
18 May 2021
REPORT
Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken my dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to ma...
Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken my dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to make sure they take care of his needs, but also mine. Dr. Chin takes the time to go over all the options with you so you can make an informed decision and doesn't make you feel rushed or pressured like other vets can. I know they genuinely love animals and you can see it in everything they do. There is absolutely NO ONE I would trust with Rex besides his team to care for him. Rex LOVES going there because of all the snuggles and attention he gets. They knew how upset I was when he had to get neutered (I called them crying the day before) and they took the time to make sure I felt supported and okay too. Rex has a stuffed dinosaur he has had since he came home as a puppy he loves, and they made sure that was with him the entire time after surgery and had it right beside him in the bed afterwards. I was very nervous he'd be stressed as he's never been in a crate, but they made him totally comfortable with blankets, a heat pad, and his best friend (the dinosaur) beside him. The day of the surgery, they actually sent me a video message of Rex with a voice over saying "Hi Mom. I love you. I did great in surgery and they're taking great care of me. I miss you and can't wait to see you soon." The fact they cared enough not only to take good care of him, but also me just shows why this is a one of a kind place.
Graham J.
1 Mar 2019
REPORT
I have been bringing our dogs to Highbury North Pet Hospital for many years. I would rate Dr Chin as one of the best veterinarians we have worked with. He is always focused on the welfare of the ani...
I have been bringing our dogs to Highbury North Pet Hospital for many years. I would rate Dr Chin as one of the best veterinarians we have worked with. He is always focused on the welfare of the animals and his treatment reflects that position. Would recommend this clinic without hesitation.
Helen
11 Dec 2018
REPORT
My first pet’s vet was Dr. Chin until about two or so weeks ago. For the past year he has been tending to him and I don’t recommend him. The staff was absolutely great though, the ladies were understa...
My first pet’s vet was Dr. Chin until about two or so weeks ago. For the past year he has been tending to him and I don’t recommend him. The staff was absolutely great though, the ladies were understanding and sweet.
My mother (an immigrant who has never had a pet nor experience with this) heard from her work friend that it’s good to have your pet neutered for their health, etc. so she went and got the information of the place from the friend she was speaking with. My mother ended up booking an appointment to get my puppy neutered at the place her friend talked up so much. As soon as the records were requested, Dr. Chin expressed he wasn’t okay with the other vet doing the neutering then continuing to service our pup. I heard him out as he made it seem like it was better for my dog to continue with him, I talked it over with my parents even though the price difference between the two vets were quite a bit my parents agreed if it was better for our pup we’d continue with him. Leaving an annual appointment I specifically asked Dr. Chin about pricing and a bit more info (was interested in chip for my dog potentially as well) and I was told I’d receive an email with the information that day. After the appointment, I waited and waited for about 3-4 weeks and heard absolutely nothing. I received an email (which I thought was pretty rude) though of him further explaining how he felt about the switching back and forth and how he wouldn’t send files again as well as giving me an ultimatum on whether to continue with him or take my dog to get service elsewhere. I called him right after getting the email where he continued to speak of how he felt about it etc, I heard him out and AGAIN I expressed to him that I spoke to my family and we wanted to stick with him as he had been the only vet we had and we ay this point had him for the past year and a bit. I told him I had waited for the emails and got nothing, he apologized and said he would send them right after he finished with the client he was with. I AGAIN waited and got absolutely nothing for another week before deciding to take my dog elsewhere.
The day I got my pup neutered, a week after this whole incident (second time’s around promise that he’d send the emails) I went into the office to let the two very kind ladies know about everything and was expressing how upset I was about what happened etc. Turns out, that exact day there was an agreement that he UPPED the surgery prices. This left me thinking, either:
A) He probably dragged this out KNOWING or having thought of the fact that he would raise the prices then proceed to send me the information. I HIGHLY doubt it wasn’t discussed or thought about within the range of a month or so.
OR
B) he really doesn’t give a shit about getting back to his clients.
Considering other events that took place though, I have reason to believe he wanted to wait before giving me info just to make more money out of it. When my little sister who was about 16 when we got our puppy would take him for the first few appointments ALONE she would come back home having spent money on things that were not needed, ex: +50$ for a rubber/plastic neck band for our pup because he was stressed? I’m sorry what? The fact that she always felt that he would have her buy things as if it weren’t even an option is pretty messed up. Sounds to me like it was advantage being taken of someone who had no clue what they were doing.
Is he in this profession because he cares for the animals? Or is he in this profession to scam people of money? I do NOT recommend.
Rodney O'Brien
20 May 2018
REPORT
Dr.Chin and staff are great they take good care of our dog Chip
Meghan MacEachern Allen
11 Apr 2018
REPORT
We have only been here once since we've only been in London for part of the year. We used the previous Google reviews to guide our decision and I'm so glad we did!
Our Shep-Husky needed her annual he...
We have only been here once since we've only been in London for part of the year. We used the previous Google reviews to guide our decision and I'm so glad we did!
Our Shep-Husky needed her annual health assessment and needles. I figured it would be about 45 minutes or so. It ended up being 1.5 hours because Dr. Chin and his team are thorough and explain everything so that I felt as though I were truly giving informed consent for the needles etc. One of the techs is knowledgeable in pet nutrition and we're hoping to help our pup lose some of her excess winter weight lol.
Although it was only our first visit, I'm impressed and we plan to continue here :)
The only thing I would change is knowing how much time I was going to be there in advance - I wasn't in a rush that day thankfully.
Phillip Bregman
28 Mar 2018
REPORT
Great staff excellent service, will go back next year when kitty needs next years vaccinations
Ron Peifer
23 Mar 2018
REPORT
I just started to take my king shepherd Mack here. He had a reoccurring eye problem. Dr Chin recognized it right away and got him on the right medication. Mack is doing well now. It was also pointed o...
I just started to take my king shepherd Mack here. He had a reoccurring eye problem. Dr Chin recognized it right away and got him on the right medication. Mack is doing well now. It was also pointed out to me how to gauge where his weight should be at and with the use of the Vetrinary diet from Purina he has lost 20 lbs. I am so glad we tried a new vet, it has made a tremendous difference in Macks life. Dr. Chin and his staff are very caring, informative and friendly. I have no hesitation to recommend them for your pet.
Scott Dionne
24 Feb 2018
REPORT
Great service and friendly environment ( for the animals and their pet humans)
Heather Vanek
22 Nov 2017
REPORT
My favourite vet. Dr chin has a huge heart and a breadth of knowledge when it come to animals. He never disappoints.
Larry Murdoch
24 May 2017
REPORT
Great service for our animals
Sarah N.
8 Apr 2017
REPORT
Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op appointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for ...
Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op appointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for the surgery and pain medication. This quote was based on the information they gathered. We returned 2 days later for the surgery. Our dog ate his last meal the night before at 6pm, and was without water from 10pm. He had nothing else in his system. Apparently, just after we left the office from dropping him off, he threw up. He proceeded to throw up 4-5 times at the office, pre and post surgery. The vet did not think it important to call me and inform me of this. They called me 2 hours early to pick him up, as he was whining. When I paid the bill, it was now $520- as they said with bigger dogs, they need to administer more pain medication- what was the pre-op appointment for then? That I paid $100 for? After I paid the $520, I waited for my dog to come out. Before bringing him out to me, the vet tech came back and let me know that he had just thrown up again, that they gave him more medication, and that I would have to purchase special food for him- $90 additional. I didn't question it, I just paid and wanted to get my dog home. When we got home, he threw up getting out of my vehicle, and again in the house. This is when I got concerned. The food that was thrown up in his bile was not remotely similar to food that we feed him. I took his food, put it down next to the vomit and snapped a picture. I called the vet to discuss my concern. Instead of taking responsibility for the concerns, the clinic immediately blamed me. They said that my dog could have gotten into something at home. We have no other dogs in the neighborhood, and have our dog on a very specific diet. The vet claimed with 100% certainty that no one at the clinic would have fed him. There are no monitors or surveillance to confirm this. The vet was also not present for the entire time my dog was there. I am disgusted that they wouldn't take responsibility for the care of my dog while I left him there. I would NEVER trust this clinic. If something goes wrong, they will blame you. This is a family member that you're dealing with- one that can't speak for themselves. Don't take your animals here!!!!
The Hardie
6 Jan 2017
REPORT
Fantastic staff. Very caring with all my pets - some who are a bit challenging. Great at explaining health concerns and discussing various options.
Maureen McKenna
9 Nov 2016
REPORT
Helpful staff, Dr. Chin is wonderful! He is very kind and very willing to help. Decent rates are a bonus! Very happy to have found this place near me!
Kristin Boucher
2 Nov 2016
REPORT
Well where to start? Dr. Chin and his Amazing staff have been a HUGE part of my sweet Bean's life since my first visit was 2 days after I got her 3 years ago. She has had a lot of issues and has alway...
Well where to start? Dr. Chin and his Amazing staff have been a HUGE part of my sweet Bean's life since my first visit was 2 days after I got her 3 years ago. She has had a lot of issues and has always been taken care of with the most professional, caring Love that anyone could give her. My sweet girl still Loves coming to Highbury North even after all of her troubles. She knows good people and LOVES you all.
Auntie Leanne
1 Nov 2016
REPORT
Dr. Chin, and his staff have become a real special part of or lives learning to know the breed inside and out. They are all very caring and will give you advice and if they do not know they find out. ...
Dr. Chin, and his staff have become a real special part of or lives learning to know the breed inside and out. They are all very caring and will give you advice and if they do not know they find out. With the care and expertise of all at Highbury North Pet Hospital I drive from the west end to the east end of London because I know that they are truly honest and care about me and my dogs. Thank You Dr Chin, and all at Hightbury North Pet hospital for all your knowledge, love and support of myself and my fur kids. Thank you Leanne Ritchie, Ezrie, Silvie and wonder
Amanda Williams
1 Nov 2016
REPORT
Wonderful staff! Truly love the animals they care for!
12 Aug 2016
REPORT
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are workin...
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are working well for your pet.
Ilona Krasnova
12 Aug 2016
REPORT
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are workin...
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are working well for your pet.
Cassandra Ramirez
4 Jul 2016
REPORT
Best vet I've taken my two Cocker Spaniels. The staff is all very caring and nice. Dr. Chin is awesome at explaining everything and helping your pets.
Jeff Donkervoort
22 Jun 2016
REPORT
The most knowledgable vet I have ever met.
Jem Betschart
27 May 2016
REPORT
My four fur babies has been a client for five years now, the service, care and genuine dedication I receive from Dr.Chin and his wonderful staff are truly amazing. The atmosphere is very welcoming and...
My four fur babies has been a client for five years now, the service, care and genuine dedication I receive from Dr.Chin and his wonderful staff are truly amazing. The atmosphere is very welcoming and exceptionally clean, My fur babies enjoy going there and looks forward to the wonderful and healthy treats that they get. I come away every time satisfied and reassured that my little ones has had the best services and treatments needed to keep them Happy and Healthy. Thank you so much for being my Vet.
Shaunna McLay Stafford
14 Apr 2016
REPORT
I can not say enough about the wonderful care given by everyone here. The compassion they all have for the animals they care for and their owners I'd very special and comforting. Dr. Chin and Emily a...
I can not say enough about the wonderful care given by everyone here. The compassion they all have for the animals they care for and their owners I'd very special and comforting. Dr. Chin and Emily and they girls are amazing and my you instantly feel like part of their family. Pretty hard to easily find. Thank you all.
Terri Wyatt
5 Jan 2016
REPORT
My dog Dutchess (a lab) is 12 years old and 25lbs. over weight. The doctor for two years recommend I start her on a diet of food which would help her loose weight and make her much more healthy.
I fi...
My dog Dutchess (a lab) is 12 years old and 25lbs. over weight. The doctor for two years recommend I start her on a diet of food which would help her loose weight and make her much more healthy.
I finally took his advise and my dog has lost that 25lbs. in 7 months and she is like a 6 year old and much happier.
Thank you Doctor Chin
Wendy Strahl
29 Oct 2015
REPORT
Dr. Chin and the ladies who work there are fabulous! ! We have been pleased from day one with their professionalism,friendliness, and superb care for the animals! Definitely the Best Pet Hospital I ha...
Dr. Chin and the ladies who work there are fabulous! ! We have been pleased from day one with their professionalism,friendliness, and superb care for the animals! Definitely the Best Pet Hospital I have been to in the City of London. Such caring sincere folks who care for animals! You must check them out!
Allison Gray
17 Jul 2015
REPORT
Just like our fur babies found a forever home with us, we've found a 'forever vet' with Dr. Chin and the lovely team at Highbury North. We rescued a partial-feral manx from the Humane Society, whom we...
Just like our fur babies found a forever home with us, we've found a 'forever vet' with Dr. Chin and the lovely team at Highbury North. We rescued a partial-feral manx from the Humane Society, whom we've named Falco. He spent the first 4.5 years of his life in that small room at the Humane Society, avoiding people. When we told the staff we wanted to adopt him, they laughed at us and said good luck trying to catch him and put him into the cat carrier. We did, eventually, and he spent his first 48 hours with us hiding behind the fridge. The next few years have been difficult and slow, but Falco became a beautiful and playful member of our family. While he still dislikes being held, little by little (with the help of treats) we eventually discovered he loves belly rubs and neck scratches! With our new found closeness, we were able to see that Falco had horrible teeth. Casually related to his dental issues, he was a picky light eater, drooled often, had very stinky breath, and was constantly burdened by 'eye goopies'. Shortly thereafter, we noticed a wiggly loose tooth (a canine), which Falco promptly pawed out of his mouth (with howling and blood) and knew we had to take a trip to the vet that day. We did our research - a lot of research - and gave Dr. Chin a visit. Without surprise, Falco was diagnosed with an autoimmune disease involving neck lesions, which meant his body was reabsorbing his teeth and their roots. Like it sounds, this is PAINFUL, and was triggering Falco's eating limitations, slightly underweight frame, and, as it turns out, his grumpy attitude. Dr. Chin worked with us through scheduling and financial issues, and we were able to get Falco the dental surgery he desperately needed. Long story short, Falco is eating better than ever before (even with no teeth!), doesn't have bad breath, not a single 'eye goopie' since the surgery, and is simply just a happier cuddlier cat! He has since even begun to (cautiously) sit on my lap! We couldn't be happier with the results and the care Falco has received at Highbury North Pet Hospital. The entire office is filled with smiles, information, samples, and all the questions answered that you can ask! I have left veterinarians in the past because I've felt like a burden on them for asking (excessive) questions, seeking information about alternative treatments, etc. Dr. Chin made us feel like human beings, not customers. Now if I could only find a human doctor this good...!
Scott Garrett
10 Mar 2015
REPORT
For anyone unfamiliar with Dr. Chin and the rest of the staff at Highbury North Pet Hospital , the reviews posted do not portray how amazing this team truly is . They exceed any expectation one would...
For anyone unfamiliar with Dr. Chin and the rest of the staff at Highbury North Pet Hospital , the reviews posted do not portray how amazing this team truly is . They exceed any expectation one would have of a vet clinic. The amount of knowledge Dr Chin has and genuine care shown by the whole team makes you feel comfortable bringing your pet here knowing they will get the best possible care. I highly recommend Dr. Chin and his team. I can not thank everyone at Highbury North Pet Hospital enough for the care and service they provided to Stanley and myself.
A Google User
25 Sep 2010
REPORT
I have found the Highbury North Pet Hospital to be very pet friendly, caring, knowledgeable and compassionate. Over the years I have had three cats who have been treated by Dr. Whitney Chin and his s...
I have found the Highbury North Pet Hospital to be very pet friendly, caring, knowledgeable and compassionate. Over the years I have had three cats who have been treated by Dr. Whitney Chin and his staff. They do believe that a companion animal is an integral part of the family. I have always been kept informed of my animal's progress if treatment is being given and choices are well explained to me. I have always been the one who makes the final decision about treatment and I have been supported in my decisions.
If you are looking for someone who will talk with you about your companion animal as part of your family please consider Highbury North Pet Hospital as your place for ongoing care for your animal/s.
Siobhan's Mum, London, Ontario
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Please call
(519) 659-4000
Business Hours
Monday
Mon
08:00AM-18:00PM
Tuesday
Tue
08:00AM-18:00PM
Wednesday
Wed
08:00AM-10:00AM
Thursday
Thu
08:00AM-18:00PM
Friday
Fri
08:00AM-18:00PM
Saturday
Sat
08:00AM-13:00PM
Popular Hours
6a
12p
6p
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Highbury North Pet Hospital
London, Ontario
General Info
Highbury North Pet Hospital is a full service veterinary hospital/clinic for both dogs and cats.
We strive to form a partnership with loving pet owners so TOGETHER, we can give the BEST care.
Our services include wellness care (regular check ups), vaccinations, high quality pet foods (both prescription-therapeutic and maintenance), heartworm and lyme disease blood parasite tests, medications, surgery (including spay and neuters), x-ray, medical care for sick pets, Blood tests where needed and behaviour counselling.
We strive to form a partnership with loving pet owners so TOGETHER, we can give the BEST care.
Our services include wellness care (regular check ups), vaccinations, high quality pet foods (both prescription-therapeutic and maintenance), heartworm and lyme disease blood parasite tests, medications, surgery (including spay and neuters), x-ray, medical care for sick pets, Blood tests where needed and behaviour counselling.
Business Hours
Monday
08:00AM-18:00PM
Tuesday
08:00AM-18:00PM
Wednesday
08:00AM-10:00AM
Thursday
08:00AM-18:00PM
Friday
08:00AM-18:00PM
Saturday
08:00AM-13:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Reviews
Dianna Bradley
18 May 2021
Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken my dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to ma...
Dr.Chin and his team are hands down the best place you can take any of your fur babies. I've taken my dog Rex to Dr.Chin since I first got him as a puppy, and every time they go out of their way to make sure they take care of his needs, but also mine. Dr. Chin takes the time to go over all the options with you so you can make an informed decision and doesn't make you feel rushed or pressured like other vets can. I know they genuinely love animals and you can see it in everything they do. There is absolutely NO ONE I would trust with Rex besides his team to care for him. Rex LOVES going there because of all the snuggles and attention he gets. They knew how upset I was when he had to get neutered (I called them crying the day before) and they took the time to make sure I felt supported and okay too. Rex has a stuffed dinosaur he has had since he came home as a puppy he loves, and they made sure that was with him the entire time after surgery and had it right beside him in the bed afterwards. I was very nervous he'd be stressed as he's never been in a crate, but they made him totally comfortable with blankets, a heat pad, and his best friend (the dinosaur) beside him. The day of the surgery, they actually sent me a video message of Rex with a voice over saying "Hi Mom. I love you. I did great in surgery and they're taking great care of me. I miss you and can't wait to see you soon." The fact they cared enough not only to take good care of him, but also me just shows why this is a one of a kind place.
Graham J.
1 Mar 2019
I have been bringing our dogs to Highbury North Pet Hospital for many years. I would rate Dr Chin as one of the best veterinarians we have worked with. He is always focused on the welfare of the ani...
I have been bringing our dogs to Highbury North Pet Hospital for many years. I would rate Dr Chin as one of the best veterinarians we have worked with. He is always focused on the welfare of the animals and his treatment reflects that position. Would recommend this clinic without hesitation.
Helen
11 Dec 2018
My first pet’s vet was Dr. Chin until about two or so weeks ago. For the past year he has been tending to him and I don’t recommend him. The staff was absolutely great though, the ladies were understa...
My first pet’s vet was Dr. Chin until about two or so weeks ago. For the past year he has been tending to him and I don’t recommend him. The staff was absolutely great though, the ladies were understanding and sweet.
My mother (an immigrant who has never had a pet nor experience with this) heard from her work friend that it’s good to have your pet neutered for their health, etc. so she went and got the information of the place from the friend she was speaking with. My mother ended up booking an appointment to get my puppy neutered at the place her friend talked up so much. As soon as the records were requested, Dr. Chin expressed he wasn’t okay with the other vet doing the neutering then continuing to service our pup. I heard him out as he made it seem like it was better for my dog to continue with him, I talked it over with my parents even though the price difference between the two vets were quite a bit my parents agreed if it was better for our pup we’d continue with him. Leaving an annual appointment I specifically asked Dr. Chin about pricing and a bit more info (was interested in chip for my dog potentially as well) and I was told I’d receive an email with the information that day. After the appointment, I waited and waited for about 3-4 weeks and heard absolutely nothing. I received an email (which I thought was pretty rude) though of him further explaining how he felt about the switching back and forth and how he wouldn’t send files again as well as giving me an ultimatum on whether to continue with him or take my dog to get service elsewhere. I called him right after getting the email where he continued to speak of how he felt about it etc, I heard him out and AGAIN I expressed to him that I spoke to my family and we wanted to stick with him as he had been the only vet we had and we ay this point had him for the past year and a bit. I told him I had waited for the emails and got nothing, he apologized and said he would send them right after he finished with the client he was with. I AGAIN waited and got absolutely nothing for another week before deciding to take my dog elsewhere.
The day I got my pup neutered, a week after this whole incident (second time’s around promise that he’d send the emails) I went into the office to let the two very kind ladies know about everything and was expressing how upset I was about what happened etc. Turns out, that exact day there was an agreement that he UPPED the surgery prices. This left me thinking, either:
A) He probably dragged this out KNOWING or having thought of the fact that he would raise the prices then proceed to send me the information. I HIGHLY doubt it wasn’t discussed or thought about within the range of a month or so.
OR
B) he really doesn’t give a shit about getting back to his clients.
Considering other events that took place though, I have reason to believe he wanted to wait before giving me info just to make more money out of it. When my little sister who was about 16 when we got our puppy would take him for the first few appointments ALONE she would come back home having spent money on things that were not needed, ex: +50$ for a rubber/plastic neck band for our pup because he was stressed? I’m sorry what? The fact that she always felt that he would have her buy things as if it weren’t even an option is pretty messed up. Sounds to me like it was advantage being taken of someone who had no clue what they were doing.
Is he in this profession because he cares for the animals? Or is he in this profession to scam people of money? I do NOT recommend.
Rodney O'Brien
20 May 2018
Dr.Chin and staff are great they take good care of our dog Chip
Meghan MacEachern Allen
11 Apr 2018
We have only been here once since we've only been in London for part of the year. We used the previous Google reviews to guide our decision and I'm so glad we did!
Our Shep-Husky needed her annual he...
We have only been here once since we've only been in London for part of the year. We used the previous Google reviews to guide our decision and I'm so glad we did!
Our Shep-Husky needed her annual health assessment and needles. I figured it would be about 45 minutes or so. It ended up being 1.5 hours because Dr. Chin and his team are thorough and explain everything so that I felt as though I were truly giving informed consent for the needles etc. One of the techs is knowledgeable in pet nutrition and we're hoping to help our pup lose some of her excess winter weight lol.
Although it was only our first visit, I'm impressed and we plan to continue here :)
The only thing I would change is knowing how much time I was going to be there in advance - I wasn't in a rush that day thankfully.
Phillip Bregman
28 Mar 2018
Great staff excellent service, will go back next year when kitty needs next years vaccinations
Ron Peifer
23 Mar 2018
I just started to take my king shepherd Mack here. He had a reoccurring eye problem. Dr Chin recognized it right away and got him on the right medication. Mack is doing well now. It was also pointed o...
I just started to take my king shepherd Mack here. He had a reoccurring eye problem. Dr Chin recognized it right away and got him on the right medication. Mack is doing well now. It was also pointed out to me how to gauge where his weight should be at and with the use of the Vetrinary diet from Purina he has lost 20 lbs. I am so glad we tried a new vet, it has made a tremendous difference in Macks life. Dr. Chin and his staff are very caring, informative and friendly. I have no hesitation to recommend them for your pet.
Scott Dionne
24 Feb 2018
Great service and friendly environment ( for the animals and their pet humans)
Heather Vanek
22 Nov 2017
My favourite vet. Dr chin has a huge heart and a breadth of knowledge when it come to animals. He never disappoints.
Larry Murdoch
24 May 2017
Great service for our animals
Sarah N.
8 Apr 2017
Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op appointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for ...
Worst experience I've ever had with a vet. Took our Great Dane in to get neutered. Had a pre-op appointment that allowed them to get his weight, and blood work. They then drew up a quote for $440 for the surgery and pain medication. This quote was based on the information they gathered. We returned 2 days later for the surgery. Our dog ate his last meal the night before at 6pm, and was without water from 10pm. He had nothing else in his system. Apparently, just after we left the office from dropping him off, he threw up. He proceeded to throw up 4-5 times at the office, pre and post surgery. The vet did not think it important to call me and inform me of this. They called me 2 hours early to pick him up, as he was whining. When I paid the bill, it was now $520- as they said with bigger dogs, they need to administer more pain medication- what was the pre-op appointment for then? That I paid $100 for? After I paid the $520, I waited for my dog to come out. Before bringing him out to me, the vet tech came back and let me know that he had just thrown up again, that they gave him more medication, and that I would have to purchase special food for him- $90 additional. I didn't question it, I just paid and wanted to get my dog home. When we got home, he threw up getting out of my vehicle, and again in the house. This is when I got concerned. The food that was thrown up in his bile was not remotely similar to food that we feed him. I took his food, put it down next to the vomit and snapped a picture. I called the vet to discuss my concern. Instead of taking responsibility for the concerns, the clinic immediately blamed me. They said that my dog could have gotten into something at home. We have no other dogs in the neighborhood, and have our dog on a very specific diet. The vet claimed with 100% certainty that no one at the clinic would have fed him. There are no monitors or surveillance to confirm this. The vet was also not present for the entire time my dog was there. I am disgusted that they wouldn't take responsibility for the care of my dog while I left him there. I would NEVER trust this clinic. If something goes wrong, they will blame you. This is a family member that you're dealing with- one that can't speak for themselves. Don't take your animals here!!!!
The Hardie
6 Jan 2017
Fantastic staff. Very caring with all my pets - some who are a bit challenging. Great at explaining health concerns and discussing various options.
Maureen McKenna
9 Nov 2016
Helpful staff, Dr. Chin is wonderful! He is very kind and very willing to help. Decent rates are a bonus! Very happy to have found this place near me!
Kristin Boucher
2 Nov 2016
Well where to start? Dr. Chin and his Amazing staff have been a HUGE part of my sweet Bean's life since my first visit was 2 days after I got her 3 years ago. She has had a lot of issues and has alway...
Well where to start? Dr. Chin and his Amazing staff have been a HUGE part of my sweet Bean's life since my first visit was 2 days after I got her 3 years ago. She has had a lot of issues and has always been taken care of with the most professional, caring Love that anyone could give her. My sweet girl still Loves coming to Highbury North even after all of her troubles. She knows good people and LOVES you all.
Auntie Leanne
1 Nov 2016
Dr. Chin, and his staff have become a real special part of or lives learning to know the breed inside and out. They are all very caring and will give you advice and if they do not know they find out. ...
Dr. Chin, and his staff have become a real special part of or lives learning to know the breed inside and out. They are all very caring and will give you advice and if they do not know they find out. With the care and expertise of all at Highbury North Pet Hospital I drive from the west end to the east end of London because I know that they are truly honest and care about me and my dogs. Thank You Dr Chin, and all at Hightbury North Pet hospital for all your knowledge, love and support of myself and my fur kids. Thank you Leanne Ritchie, Ezrie, Silvie and wonder
Amanda Williams
1 Nov 2016
Wonderful staff! Truly love the animals they care for!
12 Aug 2016
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are workin...
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are working well for your pet.
Ilona Krasnova
12 Aug 2016
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are workin...
Dr. Chin and his team work hard to provide the best care possible for pets. They take the time to thoroughly explain treatments and will stay in touch to make sure new medications and foods are working well for your pet.
Cassandra Ramirez
4 Jul 2016
Best vet I've taken my two Cocker Spaniels. The staff is all very caring and nice. Dr. Chin is awesome at explaining everything and helping your pets.
Jeff Donkervoort
22 Jun 2016
The most knowledgable vet I have ever met.
Jem Betschart
27 May 2016
My four fur babies has been a client for five years now, the service, care and genuine dedication I receive from Dr.Chin and his wonderful staff are truly amazing. The atmosphere is very welcoming and...
My four fur babies has been a client for five years now, the service, care and genuine dedication I receive from Dr.Chin and his wonderful staff are truly amazing. The atmosphere is very welcoming and exceptionally clean, My fur babies enjoy going there and looks forward to the wonderful and healthy treats that they get. I come away every time satisfied and reassured that my little ones has had the best services and treatments needed to keep them Happy and Healthy. Thank you so much for being my Vet.
Shaunna McLay Stafford
14 Apr 2016
I can not say enough about the wonderful care given by everyone here. The compassion they all have for the animals they care for and their owners I'd very special and comforting. Dr. Chin and Emily a...
I can not say enough about the wonderful care given by everyone here. The compassion they all have for the animals they care for and their owners I'd very special and comforting. Dr. Chin and Emily and they girls are amazing and my you instantly feel like part of their family. Pretty hard to easily find. Thank you all.
Terri Wyatt
5 Jan 2016
My dog Dutchess (a lab) is 12 years old and 25lbs. over weight. The doctor for two years recommend I start her on a diet of food which would help her loose weight and make her much more healthy.
I fi...
My dog Dutchess (a lab) is 12 years old and 25lbs. over weight. The doctor for two years recommend I start her on a diet of food which would help her loose weight and make her much more healthy.
I finally took his advise and my dog has lost that 25lbs. in 7 months and she is like a 6 year old and much happier.
Thank you Doctor Chin
Wendy Strahl
29 Oct 2015
Dr. Chin and the ladies who work there are fabulous! ! We have been pleased from day one with their professionalism,friendliness, and superb care for the animals! Definitely the Best Pet Hospital I ha...
Dr. Chin and the ladies who work there are fabulous! ! We have been pleased from day one with their professionalism,friendliness, and superb care for the animals! Definitely the Best Pet Hospital I have been to in the City of London. Such caring sincere folks who care for animals! You must check them out!
Allison Gray
17 Jul 2015
Just like our fur babies found a forever home with us, we've found a 'forever vet' with Dr. Chin and the lovely team at Highbury North. We rescued a partial-feral manx from the Humane Society, whom we...
Just like our fur babies found a forever home with us, we've found a 'forever vet' with Dr. Chin and the lovely team at Highbury North. We rescued a partial-feral manx from the Humane Society, whom we've named Falco. He spent the first 4.5 years of his life in that small room at the Humane Society, avoiding people. When we told the staff we wanted to adopt him, they laughed at us and said good luck trying to catch him and put him into the cat carrier. We did, eventually, and he spent his first 48 hours with us hiding behind the fridge. The next few years have been difficult and slow, but Falco became a beautiful and playful member of our family. While he still dislikes being held, little by little (with the help of treats) we eventually discovered he loves belly rubs and neck scratches! With our new found closeness, we were able to see that Falco had horrible teeth. Casually related to his dental issues, he was a picky light eater, drooled often, had very stinky breath, and was constantly burdened by 'eye goopies'. Shortly thereafter, we noticed a wiggly loose tooth (a canine), which Falco promptly pawed out of his mouth (with howling and blood) and knew we had to take a trip to the vet that day. We did our research - a lot of research - and gave Dr. Chin a visit. Without surprise, Falco was diagnosed with an autoimmune disease involving neck lesions, which meant his body was reabsorbing his teeth and their roots. Like it sounds, this is PAINFUL, and was triggering Falco's eating limitations, slightly underweight frame, and, as it turns out, his grumpy attitude. Dr. Chin worked with us through scheduling and financial issues, and we were able to get Falco the dental surgery he desperately needed. Long story short, Falco is eating better than ever before (even with no teeth!), doesn't have bad breath, not a single 'eye goopie' since the surgery, and is simply just a happier cuddlier cat! He has since even begun to (cautiously) sit on my lap! We couldn't be happier with the results and the care Falco has received at Highbury North Pet Hospital. The entire office is filled with smiles, information, samples, and all the questions answered that you can ask! I have left veterinarians in the past because I've felt like a burden on them for asking (excessive) questions, seeking information about alternative treatments, etc. Dr. Chin made us feel like human beings, not customers. Now if I could only find a human doctor this good...!
Scott Garrett
10 Mar 2015
For anyone unfamiliar with Dr. Chin and the rest of the staff at Highbury North Pet Hospital , the reviews posted do not portray how amazing this team truly is . They exceed any expectation one would...
For anyone unfamiliar with Dr. Chin and the rest of the staff at Highbury North Pet Hospital , the reviews posted do not portray how amazing this team truly is . They exceed any expectation one would have of a vet clinic. The amount of knowledge Dr Chin has and genuine care shown by the whole team makes you feel comfortable bringing your pet here knowing they will get the best possible care. I highly recommend Dr. Chin and his team. I can not thank everyone at Highbury North Pet Hospital enough for the care and service they provided to Stanley and myself.
A Google User
25 Sep 2010
I have found the Highbury North Pet Hospital to be very pet friendly, caring, knowledgeable and compassionate. Over the years I have had three cats who have been treated by Dr. Whitney Chin and his s...
I have found the Highbury North Pet Hospital to be very pet friendly, caring, knowledgeable and compassionate. Over the years I have had three cats who have been treated by Dr. Whitney Chin and his staff. They do believe that a companion animal is an integral part of the family. I have always been kept informed of my animal's progress if treatment is being given and choices are well explained to me. I have always been the one who makes the final decision about treatment and I have been supported in my decisions.
If you are looking for someone who will talk with you about your companion animal as part of your family please consider Highbury North Pet Hospital as your place for ongoing care for your animal/s.
Siobhan's Mum, London, Ontario
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