Highly recommended! Dr. Jack is very friendly, up to date with research, and happy to answer questions. Melissa is also lovely, and very accomodating! (I haven't met the 3rd staff member.) Dr. Jack is... Read More
Highly recommended! Dr. Jack is very friendly, up to date with research, and happy to answer questions. Melissa is also lovely, and very accomodating! (I haven't met the 3rd staff member.) Dr. Jack is thorough and cares about the animals he sees. My cats have only been with him for 6 months, but so far he's always presented me with all my options and explained the advantages and disadvantages of each. He provides itemized lists and costs for procedures and treatments, and will go through the list with you and explain which ones are mandatory (for the entire procedure), which ones are optional, and go over how necessary he feels the optional ones are. He's honest and open with his opinions--for example, my kitten needs dental, due to completely crooked adult incisors that could get infected. He showed me her teeth, explained the risk and likelihood of it happening, stated that he recommended removal. I then asked about costs, and he provided me with an itemized list. The list shows a total for mandatory things only (low), and also a total for the addition of IV saline and pre-surgery blood work (high). I asked about the optional items, and I feel he was 100% honest about how much he recommended using each. My kitten also has a lump on her shoulder that we took a sample of via. fine needle aspiration. He only charged me for the aspiration itself first, and told me he would check the samples to make sure there were enough cells for the pathologist to analyze. They waited to charge me for the analysis after he confirmed this. His clinic sent me the official report from the pathologist the same day they got it, and then Dr. Jack called me to make sure I got the results and to discuss them with me. I wasn't expecting anything beyond "it's X" or "it's Y", as we had already discussed options, so I was very happy with all this additional information and contact. Another nice thing--as a client, you can email Dr. Jack with questions about anything (vet costs, diet, is this food/treat okay, what can I do for hairballs, what can I do for kitten dandruff, what kind of toothpaste do you recommend, etc.). I've emailed him a bunch and he generally responds within about 2 business days. I've never heard of another vet doing this! He also does Microchip clinics for shelters/rescues about twice a year, where they are discounted and all proceeds go to the non-profit. Most recent one was for Second Chance Auction Animal Rescue. I got both my cats done. I'm very happy with this clinic's caring, attention to detail, honesty, and respect for client decisions. Seems like all the other reviews feel the same way too!Read Less