London Regional Veterinary Emergency And Referral Hospital

I think it is really rude to charge so much to just look at a pet, let alone the upselling at overblown prices to people who are just worried about their pet. Also, rude and unorganized customer service. Never again and I will tell people about this money-grabbing, non-compassionate grift Read Less

My sisters dog sliced her foot wide open and it was pouring blood everywhere, we called this place to get details on if they were open and if we could bring her and they told me that a cut paw is not an emergency and they won't take her, but told us to take her to the kitchener emergency vet. the paw was bleeding worse than I had ever seen anything bleed, she had skinned and sliced the whole top of her paw almost down to bone. We called a different vet in aylmer and they were appalled that london would turn us away and tell us to go somewhere else, aylmer recommended us to just show up to london, so we drove into London and they took our dog into the room, not even 5 minutes later came out saying that our dog wasn't even bleeding. They didn't even take the towel off her paw we had taped on to get her there. Didn't even look at her but telling us it's not an emergency. they gave us our dog and told us they wont take her and told us to go somewhere else. Very unprofessional and rude. Read Less

Took dog in to have them look at sutres that she licked...left with 371.00 bill...initial surgery was only 199.00 at our home vet...London prices are why more euthanizations are happening...who can afford their service....wow Read Less

We had to bring our beloved Pogie in at midnight as he was very ill. We received top notch service, staff met us at the door and brought the gurney to the truck to help us get our poor old boy into the building, rushed him right into a triage room and within 5 minutes had an IV line started, ultrasound and the vet and 2 technicians with us.  Sadly, there was nothing that could be done to save our handsome fella, but the staff were very compassionate and even shared a few tears with us.  We were never pressured or rushed, and staff let us have a few quiet moments with Pogie before the end of his life. The staff treated us and Pogie with care, compassion and dignity.  I would recommend this animal hospital to everyone.  5 stars all the way, kudos to you all Read Less

Thank you, all staff who helped us out in April when our brand new kitten was diagnosed with a rare brittle bone disorder. It was a hellish day, but everyone was calm, kind and caring. We spent three hours in the room trying to diagnose little Newt and our doctor was incredible. Never did we feel rushed, ignored or pushed to leave. The price was also very affordable I couldn't believe it. I am so grateful for everything you did for us. Great people!! Read Less

Was in here twice this week with our 8 year old Boxer. The first trip we received some unexpected and upsetting news that our little guy was suffering and there wasn't anything they could do. The staff and the Dr were so compassionate and kind they answered our questions and even gave us more time with our boy to say goodbye. Sadly we had to make our second trip with him just 2 days later to be strong for him and stop his suffering. Again the staff and Dr were so kind and compassionate with us. They walked us through the entire process from start to finish and gave us as much time as we needed to say goodbye to our little guy. Read Less

We brought our dog in after we found a tick on her chin. The administrative staff was extremely helpful and friendly from the very first phone call. The vet tech came to see us in the waiting room and was able to gently and quickly remove the tick from our dog's chin as well as provide us with the tool she used and some very helpful advice for the future. All of this was free of charge and we were blown away. Thank you to everyone at the clinic, you completely took the stress out of a stressful situation. Read Less

We unfortunately had to make an emergency trip to this clinic tonight for our 3 year old cat. Our baby was limp and semi responsive and we didn’t think she’d make the drive into London. On arrival the staff at the desk quickly determined how ill she was and paged a stat call. We were brought into an exam room immediately and met by a team. They quickly assessed her, started trying to start an IV and the Vet determined that she was critically ill with little hope for survival. He was truthful about costs upfront and was extremely compassionate and understanding of our struggle to choose euthanasia. The staff were beyond compassionate towards my children who were with us and gave us all the time we needed before and after to say goodbye. The vet spoke with my children and answered all their questions and not once did we feel rushed or pushed into any choices we made. I come from an emergency services background and I can say the treatment and service we received was similar to a critically ill human arriving in an ER. I was blown away by the knowledge and speed of service. We said goodbye to our beloved cat, but the staff made the experience a little easier on us and our children. I left there knowing that everything that could’ve been done was. Read Less

Prices were outrageous. Couldn't afford $5000 $2400 $1400. Dog was sick from animal poison. Wanted all sorts of money for stupid stones instead of what he need to save his life. Had to put the dog down. No money. Such a painful loss. They couldn't tell me or connect what was wrong with him. Lack of knowledge but great sales pitch! Read Less

Very thankful there is a place here in London to take your pet 24/7. Highly recommend them in case of an emergency or if you don't have a regular vet. The team there were so compassionate, friendly, and patient. I felt they spent adequate time assessing my dog and were patient with my questions too. They all seem to genuinely care and are passionate about the job they do. It's very reassuring to feel that your pet is in good hands. Read Less

Very thankful there is a place here in London to take your pet 24/7. Highly recommend them in case of an emergency or if you don't have a regular vet. The team there were so compassionate, friendly, and patient. I felt they spent adequate time assessing my dog and were patient with my questions too. They all seem to genuinely care and are passionate about the job they do. It's very reassuring to feel that your pet is in good hands. Read Less

I brought my 2 year old Yorkie in. The prices were what you get when you're talking about xrays and surgery, though I admit I felt the urge to faint. It is essentially private health care. I also know being a responsible pet owner this is part of it. The staff were great. Friendly, patient and understanding. I was given a lot of information and detail. Read Less

Our cat had to be put down. It was a devastating time. The people at this clinic had zero compassion. I mean ZERO. We're in the room waiting for the vet, our cat dying in front of us, and the very first thing the vet says - no exaggeration, the very first thing - is "so do you want to pay for this now or after?". Unbelievable. I know as the only emergency clinic for the whole city, they deal with death on a daily basis, but so do funeral homes. It's no excuse. To most people, pets are family and having a family member die (or worse, having to make them die) is a major loss. Read Less

My dog was throwing up and had diarrhea with blood in his stool, after telling them my dogs history and showing them a pic of his stool, they did exactly what my regular vet had done for my pup before.. the staff was very kind, and helpful. I was expecting the bill to be higher as it is a emergency clinic but it was alot less then i thought. If there is ever an emergency again ill definitely come back here. Read Less

Thank Goodness for a 24 hr emergency clinic. My cat was blocked numerous times and on this occasion it was on a Sunday. The staff were very friendly and attended to my cat quickly to relieve his blockage and pain. They talked to me promptly and informed me on his progress and what they were doing as I was very stressed out about my cat being in pain. Definantly recommend. Thanks for the great service. Read Less

This place has saved us 3 times in 1 year. Our dog eats stuff, no matter how vigilant we are she manages to get some of it by us. She became very sick and in the middle of the nite they took her right away! The staff were great..from reception to vets. Thank God they were there Read Less

After a quick food change, my dog ended up really sick. She was vomiting then start to defacate blood. They knew it was the food change but would not tell me that. I have never see my dog have blood in her stools. They could have just told me that it was a normal thing and gave her some medication. They wanted to do blood test and X-ray. But because they knew I was scared, they took adavange of that. $627 and 3 hours later. My dog is feel better, I do not know if it is because of the medication or it all passed. This place takes advantage of people and their sick pets. I do not know how they are open. A blood collection and test cost me over $300 total. If I would have just got the medication, it would not have been so much. I will never come here again. If my dog is sick, we will wait it out to go to her vet. The staff seemed very caring but each customer that comes in has $$$ signs over their heads. If you do not have the money, they won't treat your pet. Let would let them die on their property. Pathetic. I was also getting a coffee and the receptionist was nice enough to give me to dollar but I had to take my dog off her leash since my hands were full. She wasn't going to harm anyone. I did not see a sign anywhere to keep them on at all times. I felt severely offended. I am a paying customer who is being ripped off, the least they could do was just let her off the leash for a moment. I also had to come in because my dog had a freak accident while grooming her. It was a small open wound that probably didn't need stitches, just something to keep it together. It cost me over $300 for 3 stitches. The government needs to regulate these places, people are getting ripped off. Read Less

They did a great job recently helping my 4 month old lab with an accidental cut from another puppy. It was Friday afternoon after 6pm and nothing else was open or available. They were caring, empathic, responsive, and actually surprisingly affordable considering the circumstances. Would recommend to anyone in need to emergency help. Read Less

I've had to use the services at the emergency clinic twice in the last 8 months, once for my cat, and recently for my dog. The prices charged were reasonable and fair, the service was professional and patients were triaged appropriately. Every staff member I interacted with was kind, supportive and competent. It's very comforting to know London and area residents have access to such good emergency medical care for loved pets. Read Less

Our vet referred us here; our puppy ingested some packaged Kangaroo Ribs treat, & had a 2 inch bone in her IG tract. All the staff were EXCELLENT! They were professional, compassionate, very re-assuring. The doctors went through all the treatment options, advising us against surgery, to opt for less invasive treatment first. Their recommendations were successful in adverting surgery. We were in touch with them regularly, they explained everything extremely well, & answered all our questions to our satisfaction. The costs were very reasonable for the standard of care, & the state of the art facility. I have 100% full confidence in this facility, & would highly recommend this hospital to any pet owner. Read Less

If I could rate with no stars I would! Took our 14 year old dog in as he was having difficulty breathing, lethargy, dehydrated and in pain and developed a mass on his neck within 2 days of course on a weekend.... We waited 3 hours to be seen I do realize emergency priority is seen first as it should be. my dog was failing quite rapidly finaly got seen by a vet tech she was good polite no complaints, But the vet was unexperienced, rude and way out of line. I knew prior to my dog being taken the mass was either due to a bacterial infection very likely due to it happening in 2 days( ie abscess) so treated with antibiotics or cancer which nothing can be done hes 14. She argued with me that she thought the lump was there longer... and a lot more was going on but would not give me any indication as to what her opinion was or what was wrong. Then the sales pitch and guilt trip came that I need to do MRI scans, Blood work, xrays, ultrasounds so the works before she could tell me anything. Which would have cost me into the thousands. She said she didn't agree that it was an abscess. I asked for antibiotics and pain medication to try being he was 14 and treat what it could be and keep him comfortable she gave me pain meds but refused to give any antibiotics. I left in tears. we almost lost him that night. next day we took him to another vet to get another opinion antibiotics was given and 2 weeks later the lump and all issues are gone. PLEASE STEER CLEAR of this place they are a sales team!! Read Less

My experience with LRVERH was overall very positive. I went after hours during a long weekend with a dog who had gone on his own Easter egg hunt and was suffering chocolate toxicity. I'm sure they'd had many similar cases! That said, the receptionist was welcoming and the triage nurse was friendly, efficient and thorough. The Veterinarian was kind and patient with my (fear-aggressive) rescue and talked me through the potential range of treatment options along with what was optional vs. absolutely necessary. She made me feel very comfortable and handled my dog exceptionally well. Despite the high volume of emergencies, we were in and out in 3 hours (I know it seems like a long time but truthfully, they were very busy, lightly staffed and I felt attended to). The reason I am giving the clinic 4 instead of 5 stars is because during my waiting time, I was privy to the receptionist's phone calls. Admittedly she was friendly with me, but I overheard some serious attitude to those calling in! I get that when you're busy and running an emergency clinic you want to handle emergencies, not people who just want a medical opinion over the phone. In my opinion, professionalism is always important, busy or not. When people have sick pets, they get stressed out. It's completely normal for someone to call in to get some advice because they're panicking or nervous or trying to gauge the wait time on Easter Saturday and it sounded like they were really getting scolded! Otherwise, though - I would highly recommend this clinic and little Ollie has recovered well! Read Less

Very friendly staff. It took approximately 3 hours for my dog to go into surgery, but my friends and I were placed in a comfortable room where there were couches to sit on as we waited. Very straight forward with pricing and options. No referrals were needed, no paper required, basically just the payment before you actually admit your pet. The hospital kept in touch frequently, making me feel more at ease as well. Read Less

Thankfully they are open 24/7 for any emergency (you need to knock after hours). Sadly my cat was too far gone by the time I arrived here. The staff were incredibly kind and considerate throughout my experience. While it's a service you hope never to need, it is comforting knowing they're always available.Read Less

Brought my cat mila here. She was very ill from a foreign body blockage in her intestines. Hadnt eaten in 3 days and lost so much weight, my girlfriend and i were extremely worried about her. The staff at the clinic were very professional and carring. Obviously the prices were high as they tend to be, but im confident it was for the beat treatment mila could get in london. They performed surgery on her and by the next day she was almost back to herself. The staff were very helpful and kind to my cat. Id trust them with any of my pets and we are very grateful for the work they did to save our kitten. Read Less

A better group of veterinary professionals you will not find. Zeus was brought in after the ingestion of a very toxic cream. He and we were treated very well. Time was taken by each and every staff member to update us and make us feel at ease. At NO time did we ever walk away not knowing and understanding Zeus' progress. Thank you for the care and compassion you gave to Zeus and us. Read Less

Last week our poor cat was suffering from a UTI, and was in and out of her litter box dozen of times within the hour I got home, and trying to urinate outside the box as well. I knew something was wrong, and when my boyfriend got home I told him what was going on, and he could see for himself that she wasn't feeling so well and she looked as if she was in pain. So, we took her here, because this is the only emergency vet hospital open 24/7. Put her in her carrier and off we went.Thankfully it wasn't that busy tonight, there wasn't anyone in the waiting room when we arrived, and our information was taken quickly and the receptionist was really nice and took us to a room right away and told us the wait time at the moment was about a half an hour. Which was fine, we understood that this was on an emergency basis, and our cat was just sitting in her carrier.Not long after a vet tech came in, and got a history of our cat, weight and temperature (that was fun). Our cat was very scared and when she can bite hard, so luckily the vet tech, who was the sweetest person, very calm and took in everything, was very patient with our cat, who is around 8-10 years of age, so she's not a young cat. We had to wait a very long time for the actual veterinarian to come in and assess the situation. The examination was $89, but then you had to add on top of that x-rays, medications, etc. Since they are a business, they did try to talk us into some things, but she said she would diagnose via her symptoms.Three hours later and $287 later, we finally were on our way home, and I think our cat was glad to go home too. We had one xray done, which was $75, the medication in liquid form was $50 ($25 if you get pills, but I had no idea how we could give it to her) and pain meds were about $25 as well. We did forgo the extra xray, and the shot to prevent her from throwing up, which she hasn't done since last week, so we're doing well. I am glad there is a place to take our pets in an emergency, but it's like a hospital emergency room for humans, but for your pets. It's been almost a week and our cat is feeling much better and back to herself. So I am really happy that they were able to help her feel better. In conclusion, we only came here out of emergency and this is the only place in the city that is open 24/7. Unless your pet is severely injured or not feeling well and you can't wait until the next morning for a regular animal hospital to open, this will be the place you'll have to go. Not bad, long wait, based upon the emergency of the situation, you will get seen, but it is expensive. Read Less

They looked after my dog post operatively, after he had undergone an exploratory surgery. Beside their professional and compassionate care they were understanding and kind and always quick to keep me updated, even when I called every hour for an update. The staff is outstanding 5 stars all around Read Less

They were upfront about the costs. Helpful and honest. We took our large dog into emergency due to a twisted stomach. Unfortunately, he did not make it. They were sympathetic and efficient and explained all details and arrangements with us. Thanks for your help and guidance through this difficult time London Regional and for showing such compassion to us for having to make such a hard decision and saying goodbye to our beloved family member. Read Less

This is the only choice when it comes to 24 hrs/7 days a week emergency pet care. I was not impressed with the staff. Most were cold, short, brief and seemed irritated at best. It was like an emergency room! Long wait even though my 5 pound Yorkie was vomiting profusely and bleeding from her vagina while not being able to pass urine.  I guess that wasn't sick enough for urgent care. X-rays revealed she little bladder was full of kidney stones. Once they relieved her bladder of urine and gave her pain medication, I insisted on taking her home to wait for my regular vet's office to open. This clinic is high pressure and basically have you by the wallet.1. In an emergency situation, they can charge whatever they want and will. They don't care about your finances.2. We love our pets like family and the decisions are gut wrenching. If possible, they know we will spend every dollar to save them. Before making any decision under duress, evaluate! If it can wait until you can see your regular vet, do it. Don't consent to any procedure because they recommend it. I agreed to an x/ray over blood work (since it was done a month earlier.3. It IS at the end of the day ALL about money. They will recommend every test and procedure and it's difficult to know what's absolutely necessary. I decided to get a second opinion. Please let this place be your LAST resort. Anywhere will be cheaper and if you don't have a major credit card with a large amount of credit - you're out of luck. Before they do anything you have to pay 75% of the ESTIMATED cost.Trust your gut. When the vet tried pressuring me into leaving my dog there, I insisted on taking her with me. I'm so glad I did!  I did not like the vet who could spit out prices/estimates faster than anything else. She left and went into the back area without so much as a goodbye. I felt like scare tactics were also in play. I knew my dog's situation was critical but I knew my vet would see her in less than 4 hours and I'd be more comfortable with her in their care. The care was better and much more cost effective.I hope this information helps. If you have any questions regarding my experience, please feel free to contact me.  My dog is on the mend and doing extremely well despite the stressful experience! Read Less

Unfortunately they are the only game in town and in an emergency there isn't much choice. There is no financial leeway at all and if you don't have high credit card limit at 2am, don't have family you can call that have big bucks lying around, or don't have bank info on hand you're out of luck. Medical treatment of pet was okay but didn't get to speak with same person all the time when I got a live person. Most staff seemed okay but some others and the manager types were pretty cold. Also, they didn't tell us that if you go to one of the clinics in town that are part of the Emergency Clinic, you can get a discount. I wouldn't have known it if a friend hadn't told me. One star because there isn't any option and they operate like they know it. Read Less