Despite everyone's positive reviews, I unfortunately had a bad experience.
I have had an issue with this clinic since day one. This is a long review, so be aware for an essay!
On my very first appo... Read More
Despite everyone's positive reviews, I unfortunately had a bad experience.
I have had an issue with this clinic since day one. This is a long review, so be aware for an essay!
On my very first appointment, my ferret was in for a glucose check because he has insulinoma. Without my knowledge, Dr. Tucker cut his quick to draw blood when he couldn't get a sample from his ear. I was appalled by this, because cutting the quick is a vein and painful! I didn't want my poor baby to associate nail clippings to be a negative experience, especially since I clip them at home too. I called the receptionist and I expressed my concerns, but I later received a medical history with her report, "I tried to explain to her it was not cruel, but kept talking over me." I did not talk over her, only expressing my concerns. I am speaking on behalf of my furry children, and clearly the receptionist takes it as a personal attack instead.
After speaking with them to not cut his quick to draw blood, Dr. Tucker ignored my request and said, "I only do it when I have to. Like when I can't get a sample from his ear." No, I told him I didn't want it done, period. I felt he didn't listen.
Recently in 2017, I went for another glucose check up. I arrive to my appointment for 3PM and booked a week in advance. When I arrived, I was informed by a technician that a glucose check could not be done today, because they ran out of glucose strips. Really? You had a week to notify me, and my appointment was later in the afternoon, so they had more than enough time to call me to let me know my appointment could not be done.
Dr. Tucker also felt some lumps on my ferret's neck and arms, but said it was just fat rolls and nothing serious. I took him to another vet and they suspect Lymphoma, including a specialist in GUELPH! So much for being a "specialist" if he can't even detect a common cancer in ferrets.
Fed up, I sent them an e-mail on my reasons on why I will not be returning. The response was short, consisting of "Relationship between vet and client is crucial, and we agree there has been a break down of this relationship." No apology, whatsoever. I left another e-mail and voicemail requesting all their medical history to be e-mailed to me, and it's been almost two weeks and no one has contacted me! Appalling service, absolutely unreasonable to be this unprofessional.
I am leaving this detailed review as I have not received an apology or a response in regards to receiving my ferrets' records. This clinic is not professional, honest, nor respect your clients, current or former. Take your pet elsewhere! Read Less