Milverton Wellesley Veterinary Services

I have been pretty happy overall with bringing my dog here over the years but when my dog was diagnosed with Stage 2 kidney disease, things seem to change in how they treated me. They started to treat me differently. At the end, if I asked one question and they told me to make an appointment and that their staff will not answer any of my questions unless I come in for an appointment. So, I made an appointment. Then they insisted on my dog to get blood work done or if I didn't Dr. Huband would not refill my dogs prescriptions and not to mention blood work was done 6 weeks early. I was told my dog would not make it to the fall therefore, I didn't want to keep poking my dog with needles. I thought, "What is the point if my dog only has several months left?" They refused to understand where I was coming from. I was then told that Dr. Huband would not continue to treat my dog if I don't get blood work done. I also got pressured into getting a urine test, which I did. I was told blood work would be required every 6-12 weeks. I was told if I didn't like it to go to another vet and see what they would say. Guess what, I did go somewhere and they did not tell me the same thing. I questioned the way they were talking to me and the tone of the emails that were sent to me and Carrie's response was that they don't have time to discuss it. I always thought treatments are recommended and not mandatory. I guess it was different there. I decided to go to another vet in town rather than travel out of town to go there. The way I was treated at the end, I would not recommend going there. I still don't know why they started to treat me so poorly at the end. If you go there, make sure you know your prices before going in and I recommend you ask for your pets file for your records from time to time. Sometimes there are things put in there that were not discussed at the appointment or you find out how they really feel about you. I also noticed with my vet Dr. Huband was always concerned about something to try to elicit an emotional response from me to spend more money. For the most part, I didn't fall for it. Another drawback I found going there is that my vet only work two to three days a week so if you like to stick to one vet it is almost impossible to do. One last thing, my dog had a heart murmur and Dr. Huband said it was at stage 6. I had two different vets that said it was at stage 3. Why the huge discrepancy? Was my dog misdiagnosed? I hope this review helps someone to decide whether they want to go here or not. Read Less

Dr. Bill Hazen, I have such high praise for. I , along with many others, who love a little island dog that is owned by no one, she is in trouble with what appears could be a poisoning. Dr. Hazen , also on vacation, has been helping her through this. Making house calls daily , giving her needed Meds to survive this. Consulting with other vets for us. His quick attention and guidance is so appreciated . Anyone that has him as a vet for their horses are truly fortunate. Read Less

Had our 1yr old puppy fixed almost two weeks ago as we had with our other 2 dogs over the years. Less than a week later it died due to their intestines hanging out of its body and a bloody scramble to an emergency vet... sounds normal so far right?! Tried to move on with our vet under the premiss 'It could happen to anyone, that's life' and booked one of our dogs and two cats for checkups and small procedures. Clinic set up appointment on Tuesday for Thursday. We get there today (Thursday) and they say they meant next Thursday. We know this was not the stated date as next Thursday we are not available and had our schedules in front of us during the call. Beyond words how torn up we already were about the graphically disturbing loss of our 1yr puppy, thousands spent over the years on pet care and no compassion to show for it other than an initial call to more or less assure us the procedure was not to blame. Several 5-Star visits over the years, but when your animals are all the family you have you don't let a 0-Star experience be forgotten. Our family can't endure more losses of this kind and when the front desk can't get their dates right you only fear for what else could be happening. You'll read this and think "it was only one persons bad experience"... maybe so. I hope you have never lost anything so precious to you as we have.Read Less