Burnhamthorpe Animal Hospital

Super staff. Excellent service. Great compassion. Brought our best buddy there for post operative complication, surgery done elsewhere, and received the pinnacle of service. I would highly recommend Burnhamthope Animal Hospital to anyone, beyond pleased with friendless, service and knowledge. If I could give Dr Kristin Agius 6 stars out of 5 I absolutely would. If your deciding on an Animal Hospital in Mississauga, this is it. Have to throw in one more kudos, Receptionist was awesome too! Read Less

I am a volunteer with Niagara Dog Rescue and we had a dog in need of a surgery, we were quoted 2500$+ from other vet clinics and told that he would have to wait months, he was in pain and we did not want to do this.. Burnhamthorpe not only got him in on the exact day we wanted him but also gave an immense discount to our rescue, which allowed us to save many other dogs. On top of this they took great care of him and have been great with follow up even though it gets a little complicated in Rescue with fosters and multiple volunteers. We so appreciate all of the help we have gotten and would recommend them to anyone looking for a new vet in the area, they really care about your animal and it is clear that the animal is the priority for them. Read Less

Buster our dog broke a dew nail. Call the BAH at 2pm, they accepted up right away, got there 220pm. We walked right in and saw Dr. Alison and Buster completed surgery at 305pm. Nail removed and happy parents. Great care and service. Thank you to everyone that service us today. Read Less

This totally waste my money. My dog has skin problem, so they only give some pulls for me and refuse take shot for my dog because they said pull and shot cannot take together. So those pills cost me $160. I change to another animal hospital, they told me I can do shot and pills together. Therefore, I won’t come again. Read Less

I recently brought my 2.5 year old Cane Corso mastiff to burnhamthorpe animal hospital and am extremely happy with the customer service and knowledge I received from them. Megan toner was Rosies vet tech and she was super caring and compassionate. I highly recommend! Read Less

We were looking for an experienced rabbit vet for our young female rabbit's spay procedure.  We called Dr. Sam Munn in Leslieville, but he relocated to Peterborough.  We took Buddy for an exam at another animal hospital, decided to keep looking.  A friend recommended Dr. Kristin Agius.  I contacted Burnhampthorpe Animal Hospital by e-mail, with a lot of questions.  Jenny one of their tech's patiently answered the e-mails.  Dr. Agius was great.  Their charge for a spay procedure was less that other vets in the Toronto area.  The spay procedure went well. Our rabbit recovered within a few days and is happily running around the house.  We are very happy with the service for our rabbit. Read Less

We have always had such positive experiences at Burnhamthorpe Animal Hospital. All of the staff are so friendly and genuine, and clearly are passionate about animals. Dr. Agius and Dr. Bridge have been fabulous and so accommodating for our small army of fuzzy hamsters. They are patient and go above and beyond to research and learn more. You guys are awesome, please keep up the amazing work. Read Less

Really, really please with the way they treated me and my pets. I brought in a pet who ended up needing to be put down and they have been completely wonderful throughout the whole process, very kind, helpful, and understanding. I cannot recommend them more. It's also really great to find a vet who not only accepts 'pocket pets', but treats them just like any other patient. Read Less

I recently had a horrible experience at an emergency vet clinic out on the other end of the city. They told my brother that I had two choices for my cat. Either pay over a grand for a temporary fix or that I would have to put her down. I opted for the quick treatment and left to get a second opinion. I am fairly new to Mississauga and knew my co-worker has being going to this clinic for a very, very long time and she swears by every one of the staff here. I know that she expects the same passion and treatment of her dogs that I do for my pets so I brought my cat in. I have to say they were amazing, they helped my cat out and confirmed that I made the right choice. **Please note that for the comments from Julia and Adrian should be stated that THEY ARE A COUPLE!!! They should not have given two negative reviews for one misunderstanding.... Read Less

They may be good to your dog, but to you as a person they're awful. My puppy is only 7 months and there have already been two incidents where the service they offered was horrendous. First they told me he would be due for a 2nd set of vaccines in June and they send me an automated e-mail in May that I'm overdue for important vaccinations. An AUTOMATED email, they didn't even have the decency to call and explain that they messed up the dates and I was due earlier than June. Now jump ahead to this morning. I made an appointment for neutering and explained I work 8-4 and asked if I could drop him off before 8 even though they don't open until 8. I would have been perfectly fine with them saying "sorry, nobody will be here, can we try a different day?" but instead I got "Sure no problem we'll make sure someone is here!" I show up dog in hand, ready for work... nobody's there. No one answers the phone, nobody answers the door. I was told someone would be there. Now I'm writing this from work, where I arrived late, and the best I get is a phone call at 8:15 apologizing for miscommunication between the staff. I said forget it, I'll find a vet who actually does what they say and says what they do. Read Less

This clinic is the best! The most amazing group of people working here. We took our beloved pup here for 13 years. During her last days, our most difficult time Dr McPhee was compassionate and gave our girl the utmost care and dignity. Thank you, thank you! You have touched our hearts. Anyone looking for a clinic and care for their fur babies should look no further Read Less

My Oliver has been going to this hospital for 9 years now. I would highly recommend them. They have always been so friendly and caring. They treat the animals as though they are family. I once was considering surgery as an option to avoid potential knee arthritis pain in future for my baby. They have been monitoring him and helping me manage to avoid surgery. Sadly, some vets would go for the money grab, but not this hospital. They really do care about their patients. Thank you to the whole team for your amazing work and the love you provide to one of the most important loves of my life. Side note: I also love they way they provide you a report but it's addressed to the animal....adorable! Read Less

The vet I had did a really good job explaining what needs to be done and what we can get by without, at a time when I was shocked by my puppy's first illness, a real scare. I walked out paying more than I felt I should have, this place is costly. But they do compare favourably for times where you don't know what to do for your best friend. Read Less

The vets at Burnhamthorpe Animal Hospital are phenomenal. The level of care they provide is second to none, and they have always made me feel like we matter, and that my dog and her health are important to them. I always recommend this veterinary hospital to all pet owners I encounter, they are the most wonderful women Read Less

I have had both a rabbit and a cat in the care of the vets here. I first found the clinic when I was getting quotes to have my rabbit neutered. I got quotes from 4 or 5 different clinics, and Burnhamthorpe Animal Hospital gave me not only the most reasonable price, but included in that price was follow-up care that was not even mentioned by other clinics. I also found them far friendlier than the other clinics to whom I'd spoken, and I chose to have my rabbit's surgery there, and ultimately to switch all of his care to them. His surgery and recovery went great, and through the years, Dr. Cameron, and then Dr. Agius would get back to me whenever I, as a first time rabbit owner, had some silly question or concern. When I moved out of the country, Dr. Agius was integral in helping me plan out how I would fly with my rabbit and arranging documentation to avoid any delay or quarantine. Even knowing that I would not have my rabbit with the clinic anymore, Dr. Agius was flexible and accommodating. Meanwhile, my family's elderly cat fell ill. I referred my parents to the clinic after we had been disappointed with the care she had received at her longtime veterinary clinic. Dr. McPhee became her new vet, and her compassion and expertise made all the difference. As our family prepared for the inevitable, Dr. McPhee was empathic, attentive, and must have answered dozens of calls from us as we worried about our cat's health. She was acutely aware of how cost can be a barrier to pets getting the care they need, and she showed great sensitivity to that. Our cat was a weekly visitor to the clinic by the end, and each time we knew she would be handled with the care and affection she needed in her frail state. Read Less

The best Veterinary Hospital ever. Staff here are amazing and caring. Big thank you to Dr. Kristin Agius for her patience, understanding and compassion she gave my kids at the most difficult time they had to face yesterday. It is never easy to say goodbye to our fur-babies but the compassion and patience you showed my kids yesterday as they said goodbye to their Fur-brother Harley amazed me and from the bottom of my heart I thank you for that. Read Less

Took the dog to get a check up. He hasn't been feeling well. People here are super nice and professional. They did a great job checking him and we were off on less than a half hour. Much faster than some other animal hospitals I've been to. Read Less

I had to participate in these reviews. We too have been using Burnamthorpe Animal Hospital since conception and would not consider an alternative. Caring for a pet is expensive, and it is a business. There is substantial overhead. What you should consider when choosing a veteranarian is a trusting, caring experience, with good communication and knowing you were well informed and given options if there are some when your animal needs care. Having recently been to the emergency clinic with a pet, i appreciate what expensive can be! Critique for the right reasons- responsible pet ownership is not cheap. Read Less

I have a mixed feeling about the service my dog received. I initially found great reviews of Dr. McPhee since I have a dog that's incredibly sensitive so I wanted to make sure that I find someone who's gentle. No doubt Dr. McPhee is incredibly nice and sweet. However, I feel that she's not quite experienced with handling troubled pets such as mine as he's very sensitive and beyond scared. My dog is quite small miniature size and I'll admit he did try to bite her when she tried to give him the needle. I felt like she was putting on a show when she put 2 masks and wore gloves like went on like she's putting on a production. The mask itself is super small and tight and it has a very small snout. It was like mask over mask and gloves like she might as well wore a protective suit it was on going. I can tell that she was putting a lot of pressure when she was giving him the needle like she's jamming it in because he was squirming like he was in a lot of pain. Mind you, I've been to another vet prior to her and he had vaccine shots with mask and no mask and he didn't even squirm or move. Only reason why we didn't go back is because we moved. I'm not defending my dog and I understand that was taking protecting herself but I felt that she was overly cautious and all those list of things were not necessary. If she's a specialist she would know how to handle all types of dogs behaviour. Instead he felt more scared and immediately she puts on all those products. The experiences there were very generic, nothing specialized. My dog has the worst experiences there. I shared this info with some vet clinics as I was looking for another one and they stated it's not necessary to go that extreme. I changed vet to Erin Mills and the vet I have seen is incredibly sweet and gentle and she knows how to handle to handle troubled scared dogs and he was a complete 180 degrees difference. My little dog is still scared but the experience was far superior and plan to stick with this place. Read Less

My dog had been coughing for a few days and I thought that he had swallowed something in the backyard. I gave it some time because I thought that it would stop in a few days. Monday morning he started to look very ill. Being in a rush to get my dog looked at, I ran to the nearest vet, Burnhamthorpe Animal Hospital. Little did I know this was going to be a very bad decision.I called on Monday morning to make an appointment but they had nothing available in the evening, so I had to book an appointment during my lunch hour. My timeline was very tight as I had to go home, pick up my dog, take him to the vet, and then drop him back and get back to work within an hour. I had mentioned this when I made the appointment, and the receptionist told me that she would get him seen quickly and if there was any issue with timing based on other appointments, she would give me a call before I came in. I never heard back, so I assumed everything was good with timing. When I got there, I had to wait 15 minutes before we could be seen, and then another 15 minutes when the vet went away to get me a quote for her suggested examinations (I actually walked out and then was called back in, otherwise the wait would have been longer). I waited a total of 30 minutes, and my total stay there was 45 minutes!! I kept telling them that I was on probation at work and had to get back on time, but Dr. Kristin Agius didn't care and kept me back to see how much money she could squeeze out of me. She could not tell what was wrong with my dog and suggested that he have x-rays done, then more x-rays and then a blood sample. She quoted me $500 for the first set of x-rays, so all of these steps would have cost under $1000, just to figure out what was wrong with him. After I said I could not afford it, she gave me many suggestions on how I can borrow money to pay her. She also charges $22 to write a prescription as "it is a service she is providing". I have never heard another vet charging to write a prescription. It became very clear to me that Dr. Kristin Agius is a money grabber. I was also turned off when I walked into her room with a very sick dog and she was making comments about how I am bringing in a pony.I went away, agreeing to have the x-rays done (she was going to charge me boarding to keep my dog there for x-rays for 4 hours while I went back to work and then came back to pick him up, but decided to credit me for it - seriously!?). When I picked him up, she thought he had kennel cough and gave me antibiotics for $100. She then followed up via email, and after I told her how my dog was not eating food, she suggested that I bring my dog back and hospitalize him on IV plus do bloodwork, ultrasound, repeat x-rays, and these diagnostics would cost in the thousands (she provided all the pricing). She also recommended that I take out a loan to finance this medical care and suggested either a bank or petcard.ca.I never took him back to the vet and he got better with the antibiotics. This vet just gave me a big scare and charged me $500 for a couple of x-rays and a bottle of pills (which she didn't even have a full supply of and I had to come back to pick up the rest). Avoid this vet at all costs! Read Less