Ostrander Veterinary Clinic
Mount Elgin, Ontario
General Info
Mount Elgin's Ostrander Veterinary Clinic stands as a recognized establishment where local animal enthusiasts find dependable veterinary assistance. The clinic’s strategic position in Ontario enables pet owners from surrounding areas to obtain regular veterinary services. Depending on individual cases, services might encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations. Ostrander Veterinary Clinic establishes a serene and organized environment which assists in reducing stress levels for both pets and their owners. The veterinary team at Mount Elgin manages an extensive range of medical requirements that includes addressing skin and coat conditions as well as dental problems and mobility issues. The clinic demonstrates proficiency in managing immediate health issues such as infections and digestive alterations alongside its standard wellness visits and preventive plans. Many Ontario families turn to Ostrander Veterinary Clinic for support when facing challenging diagnoses or caring for senior pets with chronic illnesses. Visitors frequently discuss the clinic’s communication style which stands out as clear, kind, and easily understandable. Pet owners experience increased confidence regarding their animal care choices through this assistance. A significant number of clients continue to return over extended periods because they find consistent service delivery and develop trust through long-term interactions. The staff's knowledge of both basic and intricate veterinary subjects enables them to provide guidance for long-term care. Ostrander Veterinary Clinic experiences growth because increasing numbers of pet owners relocate to the Mount Elgin area or seek nearby veterinary services. Through its involvement in the local pet community the clinic establishes a network that promotes both responsible pet ownership and diligent animal care. An established practice in Ontario continues to stand as a dependable option for anyone seeking both routine and responsive veterinary care. Inhabitants of Mount Elgin together with adjacent Ontario regions frequently express gratitude for the proximity of Ostrander Veterinary Clinic. New pet owners looking for guidance and longtime clients handling special conditions both require clear, compassionate, and consistent veterinary services. This practice serves as a fundamental mechanism to achieve community roles.
Services
Grooming
Physical Therapy
Ultrasound
Vaccinations
Reviews
A. W
1 Aug 2023
REPORT
I was recommended this place by a good friend of mine, they'd been taking their dog here her entire life. Sadly, her dog got older and older and needed to be put down. She had an appointment scheduled...
I was recommended this place by a good friend of mine, they'd been taking their dog here her entire life. Sadly, her dog got older and older and needed to be put down. She had an appointment scheduled for the weekend so her kids had time to come and be with their family dog for one last time.
Two days before the appointment, she received a phone call informing her that her appointment had been moved forward - for her "convenience". Not at all convenient, as this would mean she would be attending the appointment all alone and her children wouldn't get to say goodbye.
After telling the employee on the other end exactly this, she was met with no assistance. No compassion. No empathy. No apologies. Just an incredibly rude phone call with no regard for what a difficult time this was for the family.
What an absolute disgrace. What kind of a vet clinic offers a euthanasia service if they can't even have the decency to act with any bit of kindness? Unbelievable behaviour. You should all be ashamed and embarrassed.
If this is how you treat some of your clients at their most vulnerable moments, I will not be waiting around to find out how you will treat me and my family. I will never be returning and I'll be sure to let others know just how callous and heartless this clinic is.
Disgusting.
Ben Audebert
20 Jul 2023
REPORT
Absolutely atrocious service was given to my mother by this clinic.
She has been taking our family pets here for 20 years, and when she made an appointment to euthanize our 14 year old family dog, sh...
Absolutely atrocious service was given to my mother by this clinic.
She has been taking our family pets here for 20 years, and when she made an appointment to euthanize our 14 year old family dog, she was given a date and time and agreed to it, only for you to call the next day and tell her you've moved the date and time to an earlier day "for her", like you were doing her a favour or something. She tried to tell you that her children wouldn't be able to make it that day, and she would have to drive there and back as a sobbing mess by herself, but you did not care, and even rudely hung up the phone on her, and wouldn't pick up when she tried calling back.
Is this what you call empathy? You know that euthanizing a family pet, especially one as old as this is extremely upsetting.
It would have been so easy for you to just be decent on the phone and resolve the issue like an adult. How dare you treat anyone like that and have the audacity to act like a child. You should be ashamed of yourself. These things should be handled with compassion and care, both of which you apparently lack.
We will never be taking another animal here. Which is a shame, because you have always been decent to us in the past.
Do better for your other clients. Nobody should have to deal with this situation, and it is entirely your fault. Unbelievable.
Kim Lockhart
5 Feb 2023
REPORT
On Friday February 3, 2023, our older dog, "Maddie", was put down. She was approx. 14, and around 9 a.m. she went into seizure. My wife and I decided that our little girl had reached the point in he...
On Friday February 3, 2023, our older dog, "Maddie", was put down. She was approx. 14, and around 9 a.m. she went into seizure. My wife and I decided that our little girl had reached the point in her life , that it was time to let her rest. This was not an easy choice, as any animal lover knows, but we felt it was the best for her. The people at this clinic were not only compassionate and helpful, but we felt that they knew that the choice that we had made was done through love for our Maddie. We were guided through the process, and all segments of the euthanasia were explained with professionalism and understanding of our difficult choice. The process wasn't over when we saw that our Maddie had passed, it was explained after we had said our last goodbyes that if we needed to talk to anyone at the clinic concerning the overwhelming emotions that we were experiencing, that all we had to do was contact them, and they would be there for us. Thank you to all concerned at Ostranders, for all the support and understanding that you have show us, not only for helping us with Maddies passing but with all the pet needs we have received over the last 5 years with our family.
Ron Yantho
20 Jun 2018
REPORT
Ostrander Vet Clinic is the only place to take your pets. I have gone there for years to take my dogs. Knowledgeable Vets who really care about my dogs and a staff who treats me and my dogs like one ...
Ostrander Vet Clinic is the only place to take your pets. I have gone there for years to take my dogs. Knowledgeable Vets who really care about my dogs and a staff who treats me and my dogs like one of the family. Great place to take your pet.
Ashley E
20 Jun 2018
REPORT
***MEDICATION SHORTED***
I had an appointment YESTERDAY on June 18 for a regular checkup for my two dogs. I have taken my animals here every year for now 9 years and I book my appointment a year in ad...
***MEDICATION SHORTED***
I had an appointment YESTERDAY on June 18 for a regular checkup for my two dogs. I have taken my animals here every year for now 9 years and I book my appointment a year in advance so that I am not late, do not forget, and make sure my dogs get their proper dosage of yearly medication. I have always received 6 Heartguard Interceptor pills that are to be given from June through to November, once a month. I mark down in my calendar with the heart stickers they give in the package on the correct day each month to give the pills so I do not miss it. So when I opened my package I was supposed to start today , I was shocked when there was only 5 pills. I called and spoke with the receptionist, Melissa, who said because my appointment was half way through June that I had missed the June pill and that it was not necessary to take it. I did get upset at this point because I booked my appointment a year in advance to avoid such things like this occurring so why would the receptionist book me so far into June if the pills needed to be started at the beginning of June? Melissa continued with and I do quote "its the same protection if they [dogs] take 5 pills or 6". I continued to ask if that was the case why was I charged for 6 every other year if 5 is the same protection? She came back at me stating I was not understanding what she was staying (and I was not understanding because it does not make any sense) and that she would have the vet call me when they had time tomorrow. After hanging up, I called two other vet offices and explained the situation. Both offices explained to me that under no circumstance should a 6 pack of pills be cut down to 5, especially because I was starting the pills in June. One lady asked me to read the box and it clearly states on the box that the medication it to be taken from June through to November and does not specify when exactly in the month it should be started. The lady continued to explain to me that not every vet would be able to accommodate seeing all dogs on the first of June so it would be impossible for all medication to be started by all dogs in an area on exactly June 1. I did call back to Ostrander vet, spoke with a man named Andrew and he was a apologetic to my experience and understood my frustration. Ultimately, at the end of the day, this is my dogs health we are talking about and I believe that this vet office is shorting packs of medication and telling owners it is okay to perhaps through a few dollars back in their own pocket. Every 5 pills they take makes them a new pack, and they already took 2 of mine!! After 9 years of fantastic service (I drive from Guelph to come to this vet) I have lost all confidence in this Clinic, I will not return after they have shorted my dogs medication. I would recommend to anyone that does continue to stay with this Clinic that they carefully monitor the medication provided by the Clinic and even perhaps get a second or third opinion on proper dosage. My dogs were almost a month short of being protected had I not noticed and got another opinion, one star is just too much!!!
Jacquetta Fisk
13 Jun 2018
REPORT
They have cared for my fur babies Misty, Max and Rascal for the last 10 yrs. They have been excellent with them and always very nice to us also. Dr. Carla is our main care taker for our babies.
Daniella Steele
27 May 2018
REPORT
They are great here! Always friendly and knowledgeable. I moved away from the area but still go here because they're worth it!
Brittney Catarino
24 May 2018
REPORT
Don’t usually post reviews but We had the pleasure of having the newer vet dr Greg today ... greatest care we ever received from a Vet .. genuine ... answered all of my thousands of questions.. extrem...
Don’t usually post reviews but We had the pleasure of having the newer vet dr Greg today ... greatest care we ever received from a Vet .. genuine ... answered all of my thousands of questions.. extremely patient and kind.. never felt rushed out the door ... understands how to interact with my Belgium Shephard before getting to business lol. Love love loved him !!
A Google User
11 May 2018
REPORT
Good facility. Great vets
Really good support staff. We wouldn't go anywhere else.
James O'Hearn
11 May 2018
REPORT
Good facility. Great vets
Really good support staff. We wouldn't go anywhere else.
A Google User
3 May 2018
REPORT
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recom...
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recommend them.
Kate
3 May 2018
REPORT
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recom...
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recommend them.
Susan Smith
17 Apr 2018
REPORT
My vet Julia is great..very fair..very caring...lots of help...lots of advice..never rushed out the door...helped my dog...over and over
A Google User
17 Apr 2018
REPORT
My vet Julia is great..very fair..very caring...lots of help...lots of advice..never rushed out the door...helped my dog...over and over
Jessica Fahlgren
17 Apr 2018
REPORT
Good service. Fast and great w the animals. Love them.
Keaghan Cowell
27 Mar 2018
REPORT
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say tha...
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say thank you enough. I drive from Hamilton and it is worth it :)
A Google User
27 Mar 2018
REPORT
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say tha...
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say thank you enough. I drive from Hamilton and it is worth it :)
Jay O'Hearn
10 Jan 2018
REPORT
Have been bringing our dogs here for years. Reception and vet techs and vets are all top notch. Well equipped facility.
Jeff Weaver
8 Dec 2017
REPORT
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better ...
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better and I should consider that "option". While it's been over 2 years and doing well thanks to adding laxative to her diet. She's happy and getting into old age now, 11 years. Keep in mind this is one instance, I brought her there for years and everything was fine.
A Google User
8 Dec 2017
REPORT
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better ...
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better and I should consider that "option". While it's been over 2 years and doing well thanks to adding laxative to her diet. She's happy and getting into old age now, 11 years. Keep in mind this is one instance, I brought her there for years and everything was fine.
Don Martin
10 May 2017
REPORT
I have been going to these vets for several years I recently brought my puppy to them he had a mite problem they just flooded him with antibiotics there was a simple cure but obviously there was no pr...
I have been going to these vets for several years I recently brought my puppy to them he had a mite problem they just flooded him with antibiotics there was a simple cure but obviously there was no profit in it for Ostrander since they have built this new building it seems that they are more out for profit then caring for our animals for that reason I have left and going to Yates!! Also my friend brought his cat to ostrander Veterinarian he was diagnosed as a female they actually cut him open to spay and realized he was a boy and then proceeded to read move his testicles without any consent this poor boy kitten had his belly ripped open and then his balls cut off these people are not what they used to be for that reason I am never going back just want everybody to know
Jim Oke
22 Apr 2017
REPORT
Polite considerate staff.
Christine Knechtel
22 Apr 2017
REPORT
I have been going to Ostrander Vet because of my very loved hayley. When l got her as a puppy everything was great. I was going to a different vet at the time. I wanted to get my puppy fixed before s...
I have been going to Ostrander Vet because of my very loved hayley. When l got her as a puppy everything was great. I was going to a different vet at the time. I wanted to get my puppy fixed before she came into her first heat. So l made an appointment . Was told after an hour to come get her. Was also told she couldn't have it done ever and that she would be dead by the time she was a year old. Also that l would need to bring her in so they could test her every week for blood and pee samples for it. So l got in touch with my mom who has her sister from the same litter and she didn't have it. So it didn't make any sense. So l got in touch with Julie at the Ostrander vet told her my puppy has Addison disease. That l wanted a second opinion on it. I informed her everything that they told me and had her file faxed over. Julie and the office staff are the best people they care about you and your family pets. My hayley has been fixed and is now going to be 11 years old in November 7. All my family take their pets there as well.
Thank you very much
Christine
Melanie VandenBorre
2 Mar 2017
REPORT
The staff and vets here are incredible. They are kind and so knowledgeable, and always happy to help. I live 45 minutes away but continue to go here, just because of how amazing they are!
Lisa Austin
10 Feb 2017
REPORT
Best service!
Denise R Dolson
24 Jan 2017
REPORT
Everyone there has been fabulous. I want to thank each and everyone for giving my girl Rosie the best care and treatment.
Karla Josephson
13 Jan 2017
REPORT
Tamara MacAloney
12 Jan 2017
REPORT
very good with my animals.easy to talk to and ready to help.
Susi Taylor
26 Nov 2016
REPORT
Ostrander Veterinary Clinic is more than just the best place to bring your pets and animals it is family they are so compassionate caring amazing helpful they go over and beyond...yesterday I made the...
Ostrander Veterinary Clinic is more than just the best place to bring your pets and animals it is family they are so compassionate caring amazing helpful they go over and beyond...yesterday I made the heartbreaking decision to let my greyhound LilGrl cross over the Rainbow Bridge she went so peacefully thank you so much to Julia Hodgins for your support and caring heart you are amazing and the staff and all your support I can't thank you enough for all you do. This is the second fur baby I've had to have put down and your kindness is so overwhelming...thank you so much from the bottom of my heart.....
Glen Seymour
18 Nov 2016
REPORT
Had a good visit yesterday , took Sasha in for a checkup and blood work, and all if good with her
Crystal McMillan
22 Sep 2016
REPORT
Everyone is extremely kind hearted and genuine. The vets are very sweet, informative and approachable. I highly recommend Ostrander Veterinary clinic.
dee roswell
7 Aug 2016
REPORT
Adam Johnston
4 Aug 2016
REPORT
Great doctors
Sharon Elaine
15 Jul 2016
REPORT
The vets at Ostrander are so kind and compassionate to both animals and their owners. They also understand that no matter how much we love our pets we can't afford to spend thousands of dollars on tr...
The vets at Ostrander are so kind and compassionate to both animals and their owners. They also understand that no matter how much we love our pets we can't afford to spend thousands of dollars on treatments so they work to find ways to diagnose and treat problems in a budget friendly way. I just wish the clinic was closer to Hamilton but I guess then it wouldn't be the Ostrander Clinic.
Kevin Stoyles
15 Jul 2016
REPORT
Danielle Sinnesael
7 May 2016
REPORT
Amazing clinic. My poor cat Bailey finally succumbed to his illness and dr Sabrina was so amazing with me when the time came to put him down. She was so compassionate and caring and made the whole hor...
Amazing clinic. My poor cat Bailey finally succumbed to his illness and dr Sabrina was so amazing with me when the time came to put him down. She was so compassionate and caring and made the whole horrible situation much better. Couldn't have asked for a better Dr.
Kelsey Thiboutot
6 Jul 2015
REPORT
This clinic is amazing. All the staff are wonderful. Special Thanks to out vet, Julie. She is absolutely one of the most caring veterinarians around. She has been utmost fantastic with us and our anim...
This clinic is amazing. All the staff are wonderful. Special Thanks to out vet, Julie. She is absolutely one of the most caring veterinarians around. She has been utmost fantastic with us and our animals.
Sherry Hetherington
1 Jul 2015
REPORT
I love this clinic when I moved to Stratfford I was not happy because I knew my dogs would not get the same good care . I am back to Tillsonburg and already my dogs have been to the clinic , so g...
I love this clinic when I moved to Stratfford I was not happy because I knew my dogs would not get the same good care . I am back to Tillsonburg and already my dogs have been to the clinic , so great to be back
Denise Boudreau- Capton
23 Nov 2014
REPORT
I've been using this clinic for quite a few years and couldn't be happier! Dr. Julie knows each and every one of my greyhounds and their individual quirks very well. An amazing place with a greyt grou...
I've been using this clinic for quite a few years and couldn't be happier! Dr. Julie knows each and every one of my greyhounds and their individual quirks very well. An amazing place with a greyt group of people!
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FAQs
Where is Ostrander Veterinary Clinic located?
Ostrander Veterinary Clinic is located at 332810 Plank Line, Mount Elgin, Ontario N4G 4H1. It's easily accessible to pet owners in the Mount Elgin area and surrounding communities.
What time does Ostrander Veterinary Clinic open and close each day?
Ostrander Veterinary Clinic is open Monday 08:30 AM - 17:30 PM, Tuesday 08:30 AM - 17:30 PM, Wednesday 08:30 AM - 17:30 PM, Thursday 08:30 AM - 20:00 PM, Friday 08:30 AM - 17:30 PM. On Saturdays, it's open 08:30 AM to 12:00 PM. They are closed on Sundays.
Is Ostrander Veterinary Clinic open on Saturdays?
Yes, Ostrander Veterinary Clinic is open on Saturdays. Their Saturday hours are 08:30AM to 12:00 PM.
Is Ostrander Veterinary Clinic open on Sundays?
No, Ostrander Veterinary Clinic is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Ostrander Veterinary Clinic?
You can book an appointment online with Ostrander Veterinary Clinic via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Ostrander Veterinary Clinic offer?
Ostrander Veterinary Clinic in Mount Elgin offers a range of veterinary services, including Grooming, Physical Therapy, Ultrasound, Vaccinations. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Ostrander Veterinary Clinic offer vaccinations for pets?
Yes, Ostrander Veterinary Clinic provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Mount Elgin clinic.
Can I get my pet groomed at Ostrander Veterinary Clinic?
Ostrander Veterinary Clinic does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Mount Elgin.
Business Hours
Monday
Mon
8:30 AM – 5:30 PM
Tuesday
Tue
8:30 AM – 5:30 PM
Wednesday
Wed
8:30 AM – 5:30 PM
Thursday
Thu
8:30 AM – 8:00 PM
Friday
Fri
8:30 AM – 5:30 PM
Saturday
Sat
8:30 AM – 12:00 PM
Popular Hours
6a
12p
6p
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No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
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Ostrander Veterinary Clinic
Mount Elgin, Ontario
General Info
Mount Elgin's Ostrander Veterinary Clinic stands as a recognized establishment where local animal enthusiasts find dependable veterinary assistance. The clinic’s strategic position in Ontario enables pet owners from surrounding areas to obtain regular veterinary services. Depending on individual cases, services might encompass routine checkups alongside pet vaccinations and early disease screenings as well as diagnostic consultations. Ostrander Veterinary Clinic establishes a serene and organized environment which assists in reducing stress levels for both pets and their owners. The veterinary team at Mount Elgin manages an extensive range of medical requirements that includes addressing skin and coat conditions as well as dental problems and mobility issues. The clinic demonstrates proficiency in managing immediate health issues such as infections and digestive alterations alongside its standard wellness visits and preventive plans. Many Ontario families turn to Ostrander Veterinary Clinic for support when facing challenging diagnoses or caring for senior pets with chronic illnesses. Visitors frequently discuss the clinic’s communication style which stands out as clear, kind, and easily understandable. Pet owners experience increased confidence regarding their animal care choices through this assistance. A significant number of clients continue to return over extended periods because they find consistent service delivery and develop trust through long-term interactions. The staff's knowledge of both basic and intricate veterinary subjects enables them to provide guidance for long-term care. Ostrander Veterinary Clinic experiences growth because increasing numbers of pet owners relocate to the Mount Elgin area or seek nearby veterinary services. Through its involvement in the local pet community the clinic establishes a network that promotes both responsible pet ownership and diligent animal care. An established practice in Ontario continues to stand as a dependable option for anyone seeking both routine and responsive veterinary care. Inhabitants of Mount Elgin together with adjacent Ontario regions frequently express gratitude for the proximity of Ostrander Veterinary Clinic. New pet owners looking for guidance and longtime clients handling special conditions both require clear, compassionate, and consistent veterinary services. This practice serves as a fundamental mechanism to achieve community roles.
Business Hours
Monday
08:30AM-17:30PM
Tuesday
08:30AM-17:30PM
Wednesday
08:30AM-17:30PM
Thursday
08:30AM-20:00PM
Friday
08:30AM-17:30PM
Saturday
08:30AM-12:00PM
Popular Hours
6a
12p
6p
{{getPopularHourTime(item.time)}}
No data for {{popularHourDay.text}}
Closed on {{popularHourDay.text}}
Services
Grooming
Physical Therapy
Ultrasound
Vaccinations
Reviews
A. W
1 Aug 2023
I was recommended this place by a good friend of mine, they'd been taking their dog here her entire life. Sadly, her dog got older and older and needed to be put down. She had an appointment scheduled...
I was recommended this place by a good friend of mine, they'd been taking their dog here her entire life. Sadly, her dog got older and older and needed to be put down. She had an appointment scheduled for the weekend so her kids had time to come and be with their family dog for one last time.
Two days before the appointment, she received a phone call informing her that her appointment had been moved forward - for her "convenience". Not at all convenient, as this would mean she would be attending the appointment all alone and her children wouldn't get to say goodbye.
After telling the employee on the other end exactly this, she was met with no assistance. No compassion. No empathy. No apologies. Just an incredibly rude phone call with no regard for what a difficult time this was for the family.
What an absolute disgrace. What kind of a vet clinic offers a euthanasia service if they can't even have the decency to act with any bit of kindness? Unbelievable behaviour. You should all be ashamed and embarrassed.
If this is how you treat some of your clients at their most vulnerable moments, I will not be waiting around to find out how you will treat me and my family. I will never be returning and I'll be sure to let others know just how callous and heartless this clinic is.
Disgusting.
Ben Audebert
20 Jul 2023
Absolutely atrocious service was given to my mother by this clinic.
She has been taking our family pets here for 20 years, and when she made an appointment to euthanize our 14 year old family dog, sh...
Absolutely atrocious service was given to my mother by this clinic.
She has been taking our family pets here for 20 years, and when she made an appointment to euthanize our 14 year old family dog, she was given a date and time and agreed to it, only for you to call the next day and tell her you've moved the date and time to an earlier day "for her", like you were doing her a favour or something. She tried to tell you that her children wouldn't be able to make it that day, and she would have to drive there and back as a sobbing mess by herself, but you did not care, and even rudely hung up the phone on her, and wouldn't pick up when she tried calling back.
Is this what you call empathy? You know that euthanizing a family pet, especially one as old as this is extremely upsetting.
It would have been so easy for you to just be decent on the phone and resolve the issue like an adult. How dare you treat anyone like that and have the audacity to act like a child. You should be ashamed of yourself. These things should be handled with compassion and care, both of which you apparently lack.
We will never be taking another animal here. Which is a shame, because you have always been decent to us in the past.
Do better for your other clients. Nobody should have to deal with this situation, and it is entirely your fault. Unbelievable.
Kim Lockhart
5 Feb 2023
On Friday February 3, 2023, our older dog, "Maddie", was put down. She was approx. 14, and around 9 a.m. she went into seizure. My wife and I decided that our little girl had reached the point in he...
On Friday February 3, 2023, our older dog, "Maddie", was put down. She was approx. 14, and around 9 a.m. she went into seizure. My wife and I decided that our little girl had reached the point in her life , that it was time to let her rest. This was not an easy choice, as any animal lover knows, but we felt it was the best for her. The people at this clinic were not only compassionate and helpful, but we felt that they knew that the choice that we had made was done through love for our Maddie. We were guided through the process, and all segments of the euthanasia were explained with professionalism and understanding of our difficult choice. The process wasn't over when we saw that our Maddie had passed, it was explained after we had said our last goodbyes that if we needed to talk to anyone at the clinic concerning the overwhelming emotions that we were experiencing, that all we had to do was contact them, and they would be there for us. Thank you to all concerned at Ostranders, for all the support and understanding that you have show us, not only for helping us with Maddies passing but with all the pet needs we have received over the last 5 years with our family.
Ron Yantho
20 Jun 2018
Ostrander Vet Clinic is the only place to take your pets. I have gone there for years to take my dogs. Knowledgeable Vets who really care about my dogs and a staff who treats me and my dogs like one ...
Ostrander Vet Clinic is the only place to take your pets. I have gone there for years to take my dogs. Knowledgeable Vets who really care about my dogs and a staff who treats me and my dogs like one of the family. Great place to take your pet.
Ashley E
20 Jun 2018
***MEDICATION SHORTED***
I had an appointment YESTERDAY on June 18 for a regular checkup for my two dogs. I have taken my animals here every year for now 9 years and I book my appointment a year in ad...
***MEDICATION SHORTED***
I had an appointment YESTERDAY on June 18 for a regular checkup for my two dogs. I have taken my animals here every year for now 9 years and I book my appointment a year in advance so that I am not late, do not forget, and make sure my dogs get their proper dosage of yearly medication. I have always received 6 Heartguard Interceptor pills that are to be given from June through to November, once a month. I mark down in my calendar with the heart stickers they give in the package on the correct day each month to give the pills so I do not miss it. So when I opened my package I was supposed to start today , I was shocked when there was only 5 pills. I called and spoke with the receptionist, Melissa, who said because my appointment was half way through June that I had missed the June pill and that it was not necessary to take it. I did get upset at this point because I booked my appointment a year in advance to avoid such things like this occurring so why would the receptionist book me so far into June if the pills needed to be started at the beginning of June? Melissa continued with and I do quote "its the same protection if they [dogs] take 5 pills or 6". I continued to ask if that was the case why was I charged for 6 every other year if 5 is the same protection? She came back at me stating I was not understanding what she was staying (and I was not understanding because it does not make any sense) and that she would have the vet call me when they had time tomorrow. After hanging up, I called two other vet offices and explained the situation. Both offices explained to me that under no circumstance should a 6 pack of pills be cut down to 5, especially because I was starting the pills in June. One lady asked me to read the box and it clearly states on the box that the medication it to be taken from June through to November and does not specify when exactly in the month it should be started. The lady continued to explain to me that not every vet would be able to accommodate seeing all dogs on the first of June so it would be impossible for all medication to be started by all dogs in an area on exactly June 1. I did call back to Ostrander vet, spoke with a man named Andrew and he was a apologetic to my experience and understood my frustration. Ultimately, at the end of the day, this is my dogs health we are talking about and I believe that this vet office is shorting packs of medication and telling owners it is okay to perhaps through a few dollars back in their own pocket. Every 5 pills they take makes them a new pack, and they already took 2 of mine!! After 9 years of fantastic service (I drive from Guelph to come to this vet) I have lost all confidence in this Clinic, I will not return after they have shorted my dogs medication. I would recommend to anyone that does continue to stay with this Clinic that they carefully monitor the medication provided by the Clinic and even perhaps get a second or third opinion on proper dosage. My dogs were almost a month short of being protected had I not noticed and got another opinion, one star is just too much!!!
Jacquetta Fisk
13 Jun 2018
They have cared for my fur babies Misty, Max and Rascal for the last 10 yrs. They have been excellent with them and always very nice to us also. Dr. Carla is our main care taker for our babies.
Daniella Steele
27 May 2018
They are great here! Always friendly and knowledgeable. I moved away from the area but still go here because they're worth it!
Brittney Catarino
24 May 2018
Don’t usually post reviews but We had the pleasure of having the newer vet dr Greg today ... greatest care we ever received from a Vet .. genuine ... answered all of my thousands of questions.. extrem...
Don’t usually post reviews but We had the pleasure of having the newer vet dr Greg today ... greatest care we ever received from a Vet .. genuine ... answered all of my thousands of questions.. extremely patient and kind.. never felt rushed out the door ... understands how to interact with my Belgium Shephard before getting to business lol. Love love loved him !!
A Google User
11 May 2018
Good facility. Great vets
Really good support staff. We wouldn't go anywhere else.
James O'Hearn
11 May 2018
Good facility. Great vets
Really good support staff. We wouldn't go anywhere else.
A Google User
3 May 2018
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recom...
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recommend them.
Kate
3 May 2018
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recom...
Ostrander Vet is fantastic. They have been looking after my boys (cats) for almost two years now and the staff are excellent. The care is top notch and the service couldn't be better.
Definitely recommend them.
Susan Smith
17 Apr 2018
My vet Julia is great..very fair..very caring...lots of help...lots of advice..never rushed out the door...helped my dog...over and over
A Google User
17 Apr 2018
My vet Julia is great..very fair..very caring...lots of help...lots of advice..never rushed out the door...helped my dog...over and over
Jessica Fahlgren
17 Apr 2018
Good service. Fast and great w the animals. Love them.
Keaghan Cowell
27 Mar 2018
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say tha...
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say thank you enough. I drive from Hamilton and it is worth it :)
A Google User
27 Mar 2018
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say tha...
Thank you, Ostrander for taking care of my dog! We saw Dr. Greg and he made me feel like he truly cared for my dog and had his best interest at heart. Murphy is feeling much better and I can't say thank you enough. I drive from Hamilton and it is worth it :)
Jay O'Hearn
10 Jan 2018
Have been bringing our dogs here for years. Reception and vet techs and vets are all top notch. Well equipped facility.
Jeff Weaver
8 Dec 2017
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better ...
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better and I should consider that "option". While it's been over 2 years and doing well thanks to adding laxative to her diet. She's happy and getting into old age now, 11 years. Keep in mind this is one instance, I brought her there for years and everything was fine.
A Google User
8 Dec 2017
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better ...
I really wanted to give them more stars, because majority of the time the are Ace's. But after spending a lot on my cat, I was told there was nothing they could do. I was told she wouldn't get better and I should consider that "option". While it's been over 2 years and doing well thanks to adding laxative to her diet. She's happy and getting into old age now, 11 years. Keep in mind this is one instance, I brought her there for years and everything was fine.
Don Martin
10 May 2017
I have been going to these vets for several years I recently brought my puppy to them he had a mite problem they just flooded him with antibiotics there was a simple cure but obviously there was no pr...
I have been going to these vets for several years I recently brought my puppy to them he had a mite problem they just flooded him with antibiotics there was a simple cure but obviously there was no profit in it for Ostrander since they have built this new building it seems that they are more out for profit then caring for our animals for that reason I have left and going to Yates!! Also my friend brought his cat to ostrander Veterinarian he was diagnosed as a female they actually cut him open to spay and realized he was a boy and then proceeded to read move his testicles without any consent this poor boy kitten had his belly ripped open and then his balls cut off these people are not what they used to be for that reason I am never going back just want everybody to know
Jim Oke
22 Apr 2017
Polite considerate staff.
Christine Knechtel
22 Apr 2017
I have been going to Ostrander Vet because of my very loved hayley. When l got her as a puppy everything was great. I was going to a different vet at the time. I wanted to get my puppy fixed before s...
I have been going to Ostrander Vet because of my very loved hayley. When l got her as a puppy everything was great. I was going to a different vet at the time. I wanted to get my puppy fixed before she came into her first heat. So l made an appointment . Was told after an hour to come get her. Was also told she couldn't have it done ever and that she would be dead by the time she was a year old. Also that l would need to bring her in so they could test her every week for blood and pee samples for it. So l got in touch with my mom who has her sister from the same litter and she didn't have it. So it didn't make any sense. So l got in touch with Julie at the Ostrander vet told her my puppy has Addison disease. That l wanted a second opinion on it. I informed her everything that they told me and had her file faxed over. Julie and the office staff are the best people they care about you and your family pets. My hayley has been fixed and is now going to be 11 years old in November 7. All my family take their pets there as well.
Thank you very much
Christine
Melanie VandenBorre
2 Mar 2017
The staff and vets here are incredible. They are kind and so knowledgeable, and always happy to help. I live 45 minutes away but continue to go here, just because of how amazing they are!
Lisa Austin
10 Feb 2017
Best service!
Denise R Dolson
24 Jan 2017
Everyone there has been fabulous. I want to thank each and everyone for giving my girl Rosie the best care and treatment.
Karla Josephson
13 Jan 2017
Tamara MacAloney
12 Jan 2017
very good with my animals.easy to talk to and ready to help.
Susi Taylor
26 Nov 2016
Ostrander Veterinary Clinic is more than just the best place to bring your pets and animals it is family they are so compassionate caring amazing helpful they go over and beyond...yesterday I made the...
Ostrander Veterinary Clinic is more than just the best place to bring your pets and animals it is family they are so compassionate caring amazing helpful they go over and beyond...yesterday I made the heartbreaking decision to let my greyhound LilGrl cross over the Rainbow Bridge she went so peacefully thank you so much to Julia Hodgins for your support and caring heart you are amazing and the staff and all your support I can't thank you enough for all you do. This is the second fur baby I've had to have put down and your kindness is so overwhelming...thank you so much from the bottom of my heart.....
Glen Seymour
18 Nov 2016
Had a good visit yesterday , took Sasha in for a checkup and blood work, and all if good with her
Crystal McMillan
22 Sep 2016
Everyone is extremely kind hearted and genuine. The vets are very sweet, informative and approachable. I highly recommend Ostrander Veterinary clinic.
dee roswell
7 Aug 2016
Adam Johnston
4 Aug 2016
Great doctors
Sharon Elaine
15 Jul 2016
The vets at Ostrander are so kind and compassionate to both animals and their owners. They also understand that no matter how much we love our pets we can't afford to spend thousands of dollars on tr...
The vets at Ostrander are so kind and compassionate to both animals and their owners. They also understand that no matter how much we love our pets we can't afford to spend thousands of dollars on treatments so they work to find ways to diagnose and treat problems in a budget friendly way. I just wish the clinic was closer to Hamilton but I guess then it wouldn't be the Ostrander Clinic.
Kevin Stoyles
15 Jul 2016
Danielle Sinnesael
7 May 2016
Amazing clinic. My poor cat Bailey finally succumbed to his illness and dr Sabrina was so amazing with me when the time came to put him down. She was so compassionate and caring and made the whole hor...
Amazing clinic. My poor cat Bailey finally succumbed to his illness and dr Sabrina was so amazing with me when the time came to put him down. She was so compassionate and caring and made the whole horrible situation much better. Couldn't have asked for a better Dr.
Kelsey Thiboutot
6 Jul 2015
This clinic is amazing. All the staff are wonderful. Special Thanks to out vet, Julie. She is absolutely one of the most caring veterinarians around. She has been utmost fantastic with us and our anim...
This clinic is amazing. All the staff are wonderful. Special Thanks to out vet, Julie. She is absolutely one of the most caring veterinarians around. She has been utmost fantastic with us and our animals.
Sherry Hetherington
1 Jul 2015
I love this clinic when I moved to Stratfford I was not happy because I knew my dogs would not get the same good care . I am back to Tillsonburg and already my dogs have been to the clinic , so g...
I love this clinic when I moved to Stratfford I was not happy because I knew my dogs would not get the same good care . I am back to Tillsonburg and already my dogs have been to the clinic , so great to be back
Denise Boudreau- Capton
23 Nov 2014
I've been using this clinic for quite a few years and couldn't be happier! Dr. Julie knows each and every one of my greyhounds and their individual quirks very well. An amazing place with a greyt grou...
I've been using this clinic for quite a few years and couldn't be happier! Dr. Julie knows each and every one of my greyhounds and their individual quirks very well. An amazing place with a greyt group of people!
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FAQs
Where is Ostrander Veterinary Clinic located?
Ostrander Veterinary Clinic is located at 332810 Plank Line, Mount Elgin, Ontario N4G 4H1. It's easily accessible to pet owners in the Mount Elgin area and surrounding communities.
What time does Ostrander Veterinary Clinic open and close each day?
Ostrander Veterinary Clinic is open Monday 08:30 AM - 17:30 PM, Tuesday 08:30 AM - 17:30 PM, Wednesday 08:30 AM - 17:30 PM, Thursday 08:30 AM - 20:00 PM, Friday 08:30 AM - 17:30 PM. On Saturdays, it's open 08:30 AM to 12:00 PM. They are closed on Sundays.
Is Ostrander Veterinary Clinic open on Saturdays?
Yes, Ostrander Veterinary Clinic is open on Saturdays. Their Saturday hours are 08:30AM to 12:00 PM.
Is Ostrander Veterinary Clinic open on Sundays?
No, Ostrander Veterinary Clinic is closed on Sundays. They operate Monday through Saturday, serving pet owners during the week and on Saturday.
How can I book an appointment at Ostrander Veterinary Clinic?
You can book an appointment online with Ostrander Veterinary Clinic via our website. Simply click the 'Book an Appointment' button on their profile or use TopVet’s online scheduling. Alternatively, you can call the clinic at to schedule a visit.
What services does Ostrander Veterinary Clinic offer?
Ostrander Veterinary Clinic in Mount Elgin offers a range of veterinary services, including Grooming, Physical Therapy, Ultrasound, Vaccinations. From routine wellness exams and vaccinations to surgeries and diagnostics, they provide comprehensive care for your pets.
Does Ostrander Veterinary Clinic offer vaccinations for pets?
Yes, Ostrander Veterinary Clinic provides pet vaccination services. They offer core vaccinations for dogs and cats (like rabies, distemper, parvovirus, etc.) as well as any recommended booster shots. You can schedule your pet's vaccines during normal appointment hours at their Mount Elgin clinic.
Can I get my pet groomed at Ostrander Veterinary Clinic?
Ostrander Veterinary Clinic does offer pet grooming services in addition to medical care. You can have your dog or cat groomed (bathing, nail trims, etc.) by their professional grooming team. It’s convenient to get veterinary care and grooming in one place in Mount Elgin.
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