Lennox And Addington Animal Hospital

We decided o Lennox and Addington Vets service after some research and recommendations. We are extremely pleased with the services we have gotten so far. Beyond friendly and never make us feel rushed when asking questions. This is our first puppy and they always answer all our questions even telling us to call anytime if we think of anything else. They even call the next day after shots are given just to check in and see how shes doing. Very happy we decided on such a wonderful caring place. Read Less

If I could rate 0 stars I would. It's a shame to leave this review for this whole office because of the acts of one veterinarian, however I cannot and will never recommend Lennox & Addington Animal Hospital, nor any office under UPPER CANADA VETERINARY GROUP INC.. I had a male cat (neutered) who had chronic UTI's. He was on special food, medications, etc. He suddenly fell extremely ill due to a UTI, and Lennox & Addington Animal Hospital was the nearest, open, vet clinic to me. At first when we called ahead, they tried to refuse us claiming they weren't an animal hospital. After a few minutes they finally agreed to see us. First getting there, he was seen by Dr. Sarah Edwards. She would interrupt me anytime I tried to speak, or just disregard me. I even tried to show her the medication he was on, which she refused too even look at in my hands. She did tell me that the surgery he needed could have side effects and cause problems, however never told me what the side effects would be and rushed into talking about payment (keep this in mind for later). While I was signing forms, Dr. Edwards would keep talking (meaning said the same thing multiple times) about how time was crucial and we needed to do this ASAP, almost as if she didn't want to give me time to read the forms I was signing. The procedure lasted about 3 hours longer than I was told it would last, with vet techs/assistants (not sure who they were in all honesty) coming out to tell me occasionally that everything was going great. After it was finally finished, Dr. Edwards came out and told me that everything went well and that he would make a full recovery after being monitored overnight with fluids. I then asked if I could see him, which I was refused because he was "still groggy from the anesthetic."....but by this time, he should have been awake enough to go and at least look at. Now, they began requesting payment. For this whole thing, I had to pay roughly $1900. It went past my daily limit on my bank account, and they refused to set up a payment plan. Meaning, I couldn't even see or take my cat until they were paid in full. I was never told the results of blood tests or the x-rays that were taken. After finding a way to pay approx. $1000 (I had the money, just the daily limit on my bank account wouldn't let me pay the whole thing easily), Dr. Edwards finally told me she was "concerned" about my cat. She told me there was a "possibility of brain damage." This is something she should have told me right away. After finally paying what I could, they decided to make us sign a form saying we will pay them in a couple of days, so that I could still pay the second vet (where he was to go for monitoring & fluids). Upon seeing him (first time since going into surgery), I could immediately see there was something extremely wrong. All while Dr. Edwards and the assistant (Trish Stevenson V.A.) didn't seem to be worried. They gave me a bag of medication to take to the second vet, and my cat with the catheter attached, and the carrier. All at once, not the cat IN the carrier, they expected me to be able to take all of this at once to my car while not injuring my cat. I had to ask for help. Upon arriving at the second veterinary clinic in Kingston, I was told immediately that my cat did in fact have brain damage and he would not make it through the night. I had to make the decision to have him humanely euthanized. This vet was much more caring and honest. They even told me the results of the blood work and x-rays, which Dr. Edwards did not. Funnily enough, I was told these tests had "strange" symptoms for a UTI, and this vet had never seen anything like them before. So, the surgery that was done may not have been the right procedure, however Dr. Edwards never told me this. I understand that complications can happen during surgery, after all of this I did my own research and found that brain damage can occur from complications during surgery (not enough oxygen, for example.) However, Dr. Edwards hid his actual symptoms and situation from me, and pressed on until I paid the bill. The bag of medication I was given hadn't been opened, nothing was used. The next day, I received an email from Lennox & Addington Animal Hospital requesting a follow up appointment for my cat, who had passed away. This was extremely hurtful especially while I was grieving. I tried to return/get a refund for the medication two days later (when I returned to pay the final piece of the bill) and was refused. A few days later, they called to let me know they decided they would refund the medication. All in all, I am extremely unhappy with the acts and dishonesty of Dr. Sarah Edwards. I will be making a formal complaint towards her elsewhere. I would advise against using Lennox and Addington Animal Hospital, or again any office under Upper Canada Veterinary Group INC. in the Kingston/Napanee area. I see my pets as my family, and to lose one of them was life shattering. Especially when he was only 2 years old. Read Less

I have been taking my cats here for many years. I love how the staff all care about animals as much as I do, & I have found they go above and beyond in the care of my cats! It is a beautiful animal hospital that offers not just pet care, but pet supplies & food as well. Pricing on examinations & immunizations is very reasonable. I highly recommend Lennox & Addington Animal Hospital. Your pets will thank you too! Read Less

I cannot say enough positive things about this clinic. The staff , veterinarians and support, are professional and caring. They have assisted me through new rescues and helping furry friends over the rainbow bridge. With shared smiles and tears they are an important part of my family. Read Less

This place is ran with pure class. Dr Shepard has been nothing but a breath of fresh air. He will not let you or your pet walk out the doors without doing everything in his power to make sure your pet will be back to 100%. Will be back - will recommend Read Less

Brought my little Luna there for her first vet visit. She's my first puppy, the vet was amazing and gave me a lot of helpful information. The place was very clean and reciptionist was very nice. I bought her some shampoo that makes her fur very soft. I really appreciate this place and I will definitely be bringing Luna back. Read Less

I have taken my dog to be treated by Dr. Mark and the new Dr. Sarah, who both have fabulously treated my dogs ongoing problems surrounding his tail with excellent service. They have kept all employees up to date, as we were frequent visitors of their other clinic in Bath. They collaborate very efficiently on services between their locations, and give you specific animal centered care. I would not hesitate to recommend this animal hospital to anyone, they are very good. Read Less

Yesterday I took my cat (max) to get his yearly shots. The staff was absolutely wonderful. They totally went out of their way to make it a great experience for my cat, myself and my 5 year old daughter. The vet asked my daughter if she would like to listen to our cats heart beat. This totally made my daughters day as her dream is to be a vet someday. Thanks for the awesome experience Read Less

I went to the Lennox and Addington Vet clinic this morning for basic yearly shots and was blown away by the excellent service. We move around A LOT so that means different vet clinics. The vet took down all of my info and had the entire profile for my dog done up by calling previous clinics to make sure he was up to date on everything. Very impressed! Read Less

My grand puppy was recently spayed. She is a German Shepherd and husky mix. No complications at all. My own little fellow is now 10 years old and very healthy. I thank my vets for this. They are wonderful, caring people. I strongly believe that you have to have confidence in your veterinarians and I have found this with Lennox & Addington Animal Hospital.Read Less