The Technicians are great as in most clinics, but I am not at all impressed with the Vets, especially the owner. He seems to not care about the patients and doesn't even do a full physical evaluation, which to my knowledge as a vet tech student is one of the most important things to do. Also as I have noticed he doesn't seem to used to his advantage his technicians. I brought my dog there for a serious limp in her front leg and some hot spots. I had mentioned to him that there was inflation in her elbow and suggested it might be a bursitis (excess synovial liquid in the joint) and he totally disregarded me. I would just liked to be respected when i talk and not be seen as a clueless child. I can tell that he is only there for the money and not for the wellbeing of the pets. Read Less

We have have both of our cats cared for and euthanized here and our experience with all the staff has been very positive. During our visits when we had to make the hard decisions, the Vet was honest and forthcoming about our options and what was best for our beloved pets. In both cases, there was an option to investigate further, which would have been to the financial benefit of their clinic, but neither time did we feel pushed or even encouraged to do so, when it would mean our pets would suffer unnecessarily. We felt the Vet spoke from a compassionate and experienced perspective with our cat's best interest in mind. The office & assistant staff too were very considerate and sensitive from the moment we arrived to the moment we left in puddles of tears. Read Less

I have been a regular client of this animal clinic for almost ten years This includes regular checkups and major surgery for one of my dogs and for my daughter's dog. Recently my Bichon had three teeth extracted and the process was tolerated well and Dr Ostroski couldn't have been better. I have recommended this clinic to my friends. His wisdom and expertise is without question He is an excellent communicator of everything that is to happen and has taught me a lot about canine care. I am surprised at some of the negative comments. This has not been my experience over the last ten years. I am a professional and think that I am a pretty good judge of service. I will continue to highly recommend this clinic to my friends and family for their veterinary care. Read Less

Because Chapman Mills is close to home, we decided to euthanize our cat there. It is a long, and rather painful story, and not a decision we came to lightly whatsoever. We were devastated and heartbroken, but we didn't know what else to do. Not long after my husband booked the appointment, they called me. I was at work, feeling devastated, knowing that in a little over 24 hours, we would be losing our cat. The receptionist from Chapman Mills told me that they were sorry, but in order for our cat to be put down at their clinic, a physical exam would have to be done prior, to determine if there was a medical issue - as he had not been seen there in over a year. This was frustrating to me, but I understood this policy. I know why it is in place - to protect the animals - and I appreciated that. But I asked if there could be an exception in this case. We had already been through so much with our cat, and a quick phone call to the other local veterinarians who had been dealing with his case in the recent past would verify this, specifically everything we have done to try and get to the bottom of his issues: the numerous consultations and examinations, the blood tests, the urine tests, and even an x-ray. But they were firm. This was their policy. So I conceded. I just didn't have the fight in me anymore. Then the receptionist said something that I will never forget. She told me, "We don't do convenience euthanasia." I was appalled. Convenience? I couldn't respond. I wasnt sure I heard her right. I immediately choked up. How dare you call this convenience after what we have been through, I wanted to say. But I couldnt. Trying desperately not to burst into tears in front of my colleagues, I think i asked for her an exception. I dont remember. I do remember hanging up. My husband immediately cancelled our appointment with Chapman Mills. So if you're reading this, I want you to know something: please choose your words carefully. I know you don't know me, and I know that part of your job is to enforce a policy that I am sure needs to be in place. But you work in an industry that requires compassion. You see owners facing difficult decisions every day - some forking over hundreds, even thousands so that they can give their best friend the life they deserve. Guess what? Im that owner. Thats who we are, too. I love my animals, and my family has done everything we possibly could to ensure that they are happy and healthy. You may not have known our entire story, but before you even tried to, you assumed the worst of us. What you said was insensitive, cruel, and could not be further from the truth. We werent asking for convenience. We were asking for compassion. Understanding. We were asking for mercy. You were wrong, and that is a reflection of you, and your clinic. In the past, I have been fairly happy with the care our cats received at Chapman Mills, but I cannot bring myself to ever set foot in your offices again. I hope you read this. And I hope next time, you remember that compassion. We are all human, and we are all doing the best we can. Read Less

I called in for an appointment for my dog because I removed a tick from her 4-5 weeks ago. Nice enough I get an appointment the same day. Great! But then I spent 10min with the vet to be told that we need to wait 8 weeks to do proper testing to know if my dog has lime desease. Fair enough, then I get charged 90$ for a consultation. REALLY? For ten minutes about something they should have told me over the phone? It's unacceptable! Very upset.... I'm looking for a new vet clinic...Read Less

I'm normally very satisfied with my dog's care here, but on this visit our usual vet was away and my dog was looked at by someone else. While appreciate that she was trying to be cautious and not rule out the worst case scenario, she also ordered multiple rounds of x-rays and sent him to the emergency animal hospital saying he had an intestinal blockage, when in fact the emergency vet sent him home with antibiotics for a stomach bug that solved the problem in a few days. I realize she was trying to be careful, and maybe it's because she didn't know my dog that well, but it turned into more money and stress than it needed to be. However I will continue to use this clinic, as his regular vet is excellent.Read Less