My honest reviews with this "company" is that they really do not care for the animals. The only thing that are drawn into these "vets" is money. Highly do not recommend this business. Go to a safer and more trustworthy animal hospital please! Read Less

Extremely compassionate, well knowledgeable staff. 100% satisfaction from multiple visits. If you and your pet(s) are looking for respect and the highest level of care, book an appointment with Lynwood. Advice from an exotic pet owner. Read Less

After 7 years as a patron of these people, one evening my 7lb chihuahua was bitten by another dog and shaken by the head. He was bleeding profusely from his wounds. I called my vet of 7 years and was told they were all booked up and suggested I head to the emergency vet, 20 minutes farther from my home. I was incensed. Instead I called a vet close to me with whom I'd never dealt and despite also being fully booked, they told me to bring my bleeding beloved pet right in. Don't go near these people, they do not care for you or your pet. Read Less

My cat's usual vet (a cat-only practise) diagnosed him (pale gums Lethargic) with splenic cancer from an xray. They were encouraging euthanasia. He was about 4-5 yrs old. We asked for a second opinion. Alta Vista specialist not only saw NOTHING on his spleen (same xray from other vet), he did a simple blood test with PCR, positive for hemobartonella, a simple parasite. One dose of penicillin better and then 7 more days and he was cured. We then found Lynwood Marble was a r...egular patient along with our bermese cat and our big dog. When Marble was 10, they suggested the "senior cat" blood work. In most practises, Vets and doctors call the client with bad results. I heard nothing. And the kidney results were cause for concern. One year later, as a young 11yo, previously healthy active cat, he became lethargic and uncomfortable. New blood work showed his creatinine was 1200 (a sign of terrible kidney failure, not generally life sustaining). It was Friday. No vet on the weekend. Marble was in terrible discomfort and dying. They wanted me to leave him at the vet to die, completely alone and scared, for the weekend. As a healthcare professional, I argued against that. I took him home with subq fluids and fentanyl patch; kept the big dog crate beside me on the bed and slept/dosed/loved with him until he died peacefully with me at home. If Lynwood AH had TOLD me as they should have when the "senior blood work" showed SLIGHT kidney stress the year before, Marble could have lived longer and more comfortably with diet, fluid and medications. I filed a complaint against the Vet Regulatory College of Ontario. It was a year delay for their answer. Lynwood would never admit their mistake. Kept insisting they never call the client with concerning test results. That it is up to the client. I'm not sure what happened with the VCO decision. See More Read Less

I can't express how much I appreciate this clinic. I brought my two bunnies here (it was a pre-surgical exam and Wellness CBC for my female). I absolutely loved my vet Doctor Harrison, she did a very thorough exam, and even let me have a look inside my bunnies mouth. Vet visits are very stressful especially for rabbits, but Dr. Harrison was very calm cool and collected which made the bunnies feel the same. Dr crouched down and wiped both my bunnies heads with a damp gauze to communicate trust. Dr Harrison explained everything I needed to know, even asked me questions about my other bun (he didn't have the appointment, he was there for moral support for my other bun). She also explained her suspicions with E.C and gave me preventative medications to administer at home a week prior to my females spay because E.C can cause a multitude of problems in immuno-suppressed, young, and even stressed out rabbits- she discussed this all with me and even gave me a booklet about all the information I need to know. Dr. Harrison also replies quickly with bloodwork results or questions you may have after your appointment. Definitely the most Rabbit Savvy veterinarian I've met! The clinic itself is very clean and welcoming, all the staff members are professional and friendly! The services are definitely expensive, but the quality of care is top notch! People don't normally realize where their money is going with vet offices. The money goes to the lab machines, the equipment, and all the supplies they use- Clinics only charge a tiny mark up otherwise they won't get anything back to support themselves. It's not like a human hospital where the government/tax payers pays for everything. In conclusion, I recommend this clinic to anyone and everyone if you want the quality care your pet deserves! Penelope and Lemington thank all the staff at LAH especially Dr. Harrison. Read Less

Very happy with the service at Lynwood Animal Hospital. Recently our 16 year-old daughter took her budgie who had a problem with one of its leg/foot to Dr. Poulton. It was the first time there as we needed a vet that offered avian care and not all of them do. We (her parents) told her they may have to put the bird down but we didn’t prepare her for having to ASK for it if the money was too much. I called my daughter while she was still sitting in the parking lot just after the appointment. She told me the whole course of treating the fractured leg and medicine and vitamins was going to cost 500.00. She was a little shocked by having to pay that but willing to do so. She had already given a 300.00 deposit for this. This is a girl who has been working and saving her money, made the vet appointment as well as drove to it, all by herself. I told my daughter that it was her decision but she should know that euthanasia was an option. This bird was 11 years old – by all accounts well past the average lifespan for domestic budgies! She could go through the treatment only to have it die of natural causes at any time. She made the hard decision to go ahead and have the bird put down. I called the receptionist, Melissa who kindly said my daughter could come back in and talk to the vet again. She readily said they would reimburse her for the difference she paid for treatment to euthanize instead, which they did. The vet did it for her then and there rather than have her come back another day, and this was a full hour after her initial appointment. She explained everything to our daughter before and as it was happening and constantly validated the decision. They even lit the candle on the desk that signifies someone is saying goodbye to a beloved pet. It was a difficult situation but Dr. Poulton and her staff (Melissa) handled it with sensitivity and compassion. Read Less

This past Thursday my ferret went into full seizures... it was the most painful thing i've ever witness. I was frantic and overwhelmed. My regular vet couldn't take us because they don't specialize in exotic animals so Lynwood was recommended. I drove an hour and a half in Ottawa traffic (we all know what a nightmare that is). Everyone from the receptionist, the assistants and the vets were so understanding and compassionate. Although I had to say goodbye to my sweet awesome little buddy, I am grateful to everyone at Lynwood for being there for me. Read Less

I would recommend this hospital for birds, but not for dogs (especially Dr. Flegel). Our dog got really sick with Lyme and was misdiagnosed, although I checked all the symptoms and asked particularly for Lyme testing. I was offered a treatment of $4,000 value (instead of simple blood test) and made felt like I am a very bad owner not willing to pay for the treatment. Thanks God, emergency vet was really professional, she confirmed Lyme diagnose and call us next few days with instructions and followups (no call from Lynwood was made, although when we left, the dog was really sick, and as a doctor, I would worry for the animal). Our experience with Dr. Poulton was fine, and we had another doctor before (she left the clinic) - she was also good, but one unlucky and serious case made us change the vet, you cannot risk the health of your pet. Read Less

Very empathetic staff. I just had to put my pug Duke down on Saturday and could not have asked for a kinder group of people- doctors and staff. They understood how traumatic this was for me and were very understanding. I thank them very much for helping me through this difficult time. Read Less

Thank you to Dr Roscoe & Team for helping in Paddington’s initial diagnosis and helping him (and me) feel more comfortable. We are thrilled to be home after this whirlwind week and look forward to our follow up care! Read Less

My conure has been a patient here for over 16 years. Drs. Roscoe and Poulton are very caring and gentle with him. My monster has had two life-threatening emergencies, one illness and one accident, and the staff were able to see and treat him on an emergency basis. He is a happy healthy bird thanks in part to the care and instruction we've received at Lynwood. Also, it's the most affordable place around to buy Roudybush bird food. Read Less

My conure has been a patient here for over 16 years. Drs. Roscoe and Poulton are very caring and gentle with him. My monster has had two life-threatening emergencies, one illness and one accident, and the staff were able to see and treat him on an emergency basis. He is a happy healthy bird thanks in part to the care and instruction we've received at Lynwood. Also, it's the most affordable place around to buy Roudybush bird food. Read Less

Only vet in Ottawa who would give our rabbit Herbert (Californian mix) a chance! They performed a very complicated surgery on his broken leg and were VERY up front about his chances, fully explaining all charges and risks that came with this level of complicated procedure. Read Less

We bring our entire pet family (birds, dogs and bunny) to Lynwood Veterinary Clinic and truly feel that Dr. Roscoe and all of the staff at Lynwood genuinely are key to the health and well being of our pets. Over the years, we have had a number of pets and numerous Vets, and Lynwood is the first where we feel that the care of our pets is really the priority. Of course, there is a cost for veterinary care, but it is the sense that cost is secondary to care which keeps us returning to this remarkable clinic. Read Less

We brought our guinea pig Scout first because of a URI. Dr Rosco was very caring, thorough and sensitive. Scout since developed a mass in her bladder which devastated us. Both Dr. Harrison and Dr. Rosco and all the staff were wonderful, calm (which calmed us) and treated Scouts issues. They ALL took the time to explain all the treatments, how to administer all meds and spent almost 2 hours with us making sure they didn’t miss anything. When we left we knew what to do, when to do it and they did not over charge us. So thankful to have somewhere to take our exotic pets. Read Less

I made an appointment to see Dr. Roscoe at Lynwood Animal Hospital. I specified that my bird was a dove and the purpose of the appointment was to obtain a Health Certificate to be able to cross the US boarder (USDA requirement). Dr. Roscoe is the only vet in the region certified by the Canadian Food Inspection Agency (CFIA), so it appears (again a USDA requirement). It was CFIA that said my dove had to be seen by Dr Roscoe. When I called, the receptionist at Lynwood, she ask...ed that I bring all papers that I had concerning a dove crossing the US boarder and told me the visit would cost $$110 + tax. When I got there, Dr. Roscoe examined my dove, holding in one hand, my dove and the other, some papers she was reading about doves crossing the US boarder. She initially told me that I needed to have blood work done on my dove even though my bird looked healthy and this would cost $284 in total including the heath certificate. When I showed her what the certificate should state (from the papers I brought in) she said she had to go on site (at my home) to check things out. Because I live 1.5 hours from her hospital, this would cost over $750. As there was no way I would pay this astronomical amount of money to bring obtain a health certificate, I ended up without a health certificate and still had to pay $126 for the visit. Was this whole thing well managed by Lynwood Animal Hospital, I don't think so: 1) Dr Roscoe and her staff should have known the exact requirements for crossing the US border with a dove. 2) They should have advised me of these requirements so I could take an informed decision 3) They should not have charged me as I made an appointment to obtain a health certificate and did not get one 4) Why is she the only CFIA certified vet in the region (from the looks of it, she is close to retirement; what will those with birds do when they wish to obtain a bird health certificate to cross borders)? See More Read Less

I was served by Dr. Harrison to euthanize my pet gerbil. She was extremely compassionate and very knowledgeable about small pets. She made a difficult process as easy as it could have been and I cannot thank her enough for making it as painless and peaceful as possible for my pet. I will definitely be bringing my future pets to this clinic. Read Less

We had to take our puggle in for an emergency procedure, so obviously a very high-stress situation. I can’t thank the staff and Dr. Poulton enough for the attention she gave our dog while at the same time being empathetic to us, too. Thanks for the great service, advice, and recommendations. Read Less

They helped our rabbit with an eye issue that was pretty major that many vets around avoided. Dr Harrison was on rotation from outside the clinic that specialized in buns and she was great!!!She was the only one that caught the real issue. We eventually had to remove the eye and she did the surgery with another Dr. it went really well. They staff kept in touch as he was healing. They did their very best to stay within estimates. We also kept follow up's at a minimum to make sure we could use funds for the surgery instead. Entirely satisfied and I can say my buns would not be the awesome little dude he is and may not have made it without these guys! :) Read Less

If you have pet rats, Lynwood is hands down the best place in Ottawa to take them. Every one of the vets I've encountered have had an encyclopedic knowledge of rat health issues. The base price for a visit is marginally higher than other Ottawa area vets, but for that small premium you really get the best care from veterinarians who have a specialty in exotic/small mammal healthcare. Not to drag anyone's name through the mud, I have been to other vets who claim to know exotics, but short of basic antibiotic treatment for bog standard respiratory infections in pet rats, I've lost confidence in a number of area vet clinics with regards to treatment of exotics specifically. Lynwood, by contrast, is everything I could ask for (honorable mention to Carling Animal Hospital, they've been pretty great) and will always be my go-to vet in spite of the Bells' Corners location being a bit out of the way for me (and my rats!) living in the downtown core. It is absolutely worth it. Read Less

My visit today was wonderful. The staff were very friendly and made me feel very welcome. They offered my ball python a little heating pad to keep her warm which calmed her down and the doctor gave me great advice on how to care for her injury. To my amusement, one of the staff made my little girl two adorable hats and I had the pleasure of taking some cute pictures with her in them! I am recommending this clinic to anyone who has a fur baby! Thank you very much for the great visit! Read Less

My Conure wasn't feeling the greatest, so I contacted my very first Avian Vet (who no longer sees Avian Patients). I was quickly referred to Lynwood, and felt confident in getting a proper check-up for my boy. My mother and I drove for about three hours, to get there - but my boy was worth the miles. Upon arriving - we were treated with the UTMOST of care, kindness, and respect. After being checked in, the wonderful ladies got to work on checking my Conure over, asking questions, listening to my responses/questions, prepping for tests, etc. I felt extremely comfortable, and can 100% say that I would recommend Lynwood to ALL bird owners! They are informative, caring, kind, and really do want what's BEST for both the Pet, and Owner. I will be returning here whenever my boy needs his annual check-up, and services for his beak and nails! Thank you so much, Lynwood - you've put a "Momma Bird's" heart at ease!Read Less

Comment to w yama story. What a cruel, insensitive vets. The whole point of relationship between owner and pet seems lost to them. Or is it all about money? With such medical ethics, aren't we closer to time when human suffering will require ending of life regardless of family, opinion? Read Less

s I was out of town on business, our chinchilla who was with us for seven years got sick having a problem of respiratory system. My wife was giving anti-biotic but it did not recover for two weeks so she decided to go to Lynwood animal hospital with my daughter. Since the story I heard was so unbelievable, unforgettable and unforgiveable, I feel I am obliged to tell the story to anyone who is interested in coming to the hospital. The trauma we got from the hospital is tremendous. Before going to the hospital my daughter took a photo of our chinchilla standing by a cage since he was cute. He was sick but far from the condition to euthanize him. In the hospital the vet (Robin Roscoe) gave our chinchilla terrible treatment, oxygen tent with heat. Our chinchilla get weakened by overheat. His ears became red with veins popping out. After the treatment my wife was given only two options to get $800 for intensive treatment or to euthanize him by Robin Roscoe and Tracey Polton. Since my wife rejected both she was threatened with legal prosecution to take either of them. But she refused and signed the document to refuse any of them. The vet called SPCA and the SPCA officer chased my wife and arrived at our house right after my wife. Without looking at any condition how chinchilla is taken care of by us, the SPCA officer wearing a police-looking cloth with legal authority forced my wife to take either of two choices: intensive treatment or surrender the animal to SPCA since animal is suffering. The officer threated my wife for law suit if animal dies. She will get criminal record according the officer. My wife was so scared, disturbed and finally gave up our chinchilla and surrendered him to SPCA. She signed the surrender paper saying it is voluntary decision with independent legal advice. Several questions remained. 1. Was the treatment for chinchilla with heat cruel to animal from high mountain region first of all? 2. What kinds of legal basis the vet and SPCA have in order to force the pet owners who take pet to hospital for treatment to have only expensive treatment or surrender the animal? 3. Wasnt the pet happier to die at home with loving owners rather than putting down at hospital with only vet anyway? Anyway visiting Lynwood hospital was a tragedy for us. The vet "intentionally" killed our chinchilla instead of curing him. I hope our chinchilla went straight to euthanasia without intensive overheating treatment which can be a torture to him, possibly paid by donation to SPCA from animal lovers. But we have no way to know it since we are forced to surrender him. We just did not know we could lose our loving pet in this way. Passing by Bells Corner, my daughter showed Lynwood Animal Hospital. It was night time and we could see neon sigh, ANIMAL HOSPITAL, at the end of Stafford road. The sign was inviting customers in a totally wrong way. Unfortunately we were trapped by the sign. Inside the hospital you have no right to decide what to do with your loving animal!! Read Less

Before you choose to come to this hospital, think again. Once you are there your pet owner's rights are non-existant. The doctor's did not want to give our chinchilla back and we were confronted with only two choices. Pay initial $800 bill for an over night stay with care or to euthanize him. We were not prepared to make the decision about her death and we were not allowed to take our pet home. They threatened us with legal prosecutions because we refused both choices instead hoping that a loving home care will help in his recovery. Finally, when we wrestled to have our pet back, they sent an SPCA officer right away to our home. When we got home, the officer threatened us with the law court if we do not surrender him. When they brought our chinchilla back, it looked as if our pet was in much distress as if the doctors did not know what to do with him. He was grossly overheated, his ears were red with veins popping out, like they did not know our pet was prone to heat strokes since her natural environment is in the cold Andean mountains. We went to the vet with hope that we will be given some medicine and to leave with a cure in recovery for our pet. They did not agree that every disease means suffering and that animals should not suffer, and because animals should not suffer they should be killed. In our belief, every sickness means suffering and even if there is suffering, you should always hope for recovery. Even though they could not diagnose the disease of our chinchilla, they did not share the hope. They did not have hope that he will recover even though they could not diagnose him, that is not an approach of a good, compassionate doctor. However, we had hope in him and a home recovery, otherwise dying at home with love and care peacefully rather than being poisoned. Comparing our pet experiences with other pet owners, we were not given the same rights. Our neighbour's cat was suffering and was told that she needed to be euthanized. However, the owner could bring her home and to come to a decision to put her down or not. We were not given this right. Another example is that our dachshund had a broken spine and still the doctor's had given us time at home to decide to go for surgery or not even though she was suffering. Yet again, we were not even given this right with lynwood doctors. These doctor's humanity became inhuman in extreme. We were haunted down and threatened constantly. In the end, they took our loved pet. So think again before you choose this hospital. Read Less

My lovebird is a single lady and a dedicated egg producer, which sometimes requires extra care. We usually see Dr. Poulton. She is very knowledgeable, patient and caring, and always gives us a lot of time, helpful information and advice. Everyone we dealt with was kind, caring and capable. I got the best impression about their staff, watching them interact with other patients (while waiting for my bird to produce poop for analysis). Wholeheartedly recommended! Read Less

Had an awesome experience here with my Ball Python! I suspected she had a respiratory infection so I made an appointment to get her checked out. The vet was very knowledgeable, kind and had obvious experience with snakes. She did a thorough exam and listened to Noodles breathing and heart rate. She determined she had a mild respiratory infection and suggested one month of injectable antibiotics with the hope it clears up. The technician who came to show me how to give the injections was incredibly kind and was very thorough in her explanation, making sure I understood everything. I also found the cost of the appointment and medication to be very reasonable! I'll definitely continue to bring my current snake and any future reptiles I acquire here! :) Read Less

My experience with Dr. Brown has been outstanding and I've had the opportunity to interact with all the staff at this location. Highly recommend to anyone who has a feathered friend in their life who may need care in their lifetime. Every day I was welcomed and everyone so kind and professional. I've been taking my birds here for almost 20 yrs. Dr. Roscoe and Dr. Poulton have made their new location as inviting as visiting a good friends home. Thanks to all of you for your kindness and encouragement in helping my little feathered friends. Definitely worth a visit! Read Less