No, no and one more no!!! If you love your pet and I am pretty sure you do-never ever bring him/her to this clinic!!! But if you bring them anyway-make sure you know diagnose and check every step what they do for your lovely member of family!!! I brought my absolutely healthy 5 years old cat Simon, who swallowed some piece of foam. He was vomiting two days before, did not eat, drink, pee or poo!!! Clear condition showing full intestinal blockage( how I know now!!!) and I believe how GOOD doctors can see. But Dr. Caitlin Crain who worked that day was too busy “treating huge volume of emergency patients” how she said in her letter. And I guess Simon was not one of them!!! Oh well, RIP our dear Simon!!! He died in two days, only because it happened on Labor Busy Day, and Dr. Caitlin Crain did not have a time to make right diagnose. Now you tell me, Dear Dr. Crain- Is this case looks an emergency one for you ?Simon came to the hospital at 9am with 5-7% dehydration and was not treated for that. X-ray was done and do not show anything, so they must repeat X-ray with contrast or ultrasound, but did not even offered. They did enema and fed him which is absolutely prohibited with intestinal blockage. He had 2-3 stage of heart murmur, which Dr. Caitlin Crain did not even hear and which gave him high emergency case. Hospital hold Simon for 12 hours, and release him with wrong diagnose of constipation, which he did not even had! So, basically, how I see everything now-that was 12 hours straggling for Simon!!! For this year Thanksgiving Day I would like to say Huge Thanks to Dr. Caitlin Crain for her unprofessional negligence and malpractice!!! If you are reading this, that means you have pet. Please listen my advice: if you do not have good vet, who you can trust, find them NOW, before anything happens to your pet!!! Read Less

I brought my cat in here on Saturday because she had pee in her urine in the morning and our regular vet was closed. We saw Dr.Henderson I believe her name was and she was great, very good with our cat and respectful of our financial situation when it came to our options for care. I would recommend this clinic and would return with other pets if needed Read Less

My 2 year old German pinscher had hurt his leg playing outside and was limping a bit but very nervous and wouldn’t let us touch his hind leg. Since it was after standard vet hours we had to bring him in as a precaution. We were greeted by a very friendly front desk staff, quickly checked in and seen by a vet tech. After walking him around the property and seeing him extend his leg and show slight improvement we decided to monitor him over the next day and bring him back if it worsened. They truly took the time with us nervous parents and there was no charge since we didn’t see a vet which was soooo kind of them. Hopefully we won’t need to be back but if we need a 24/7 hospital we will go there!! The facility is top notch, clean and great location. Read Less

Called in at approx 2 30am because my dog Cooper had been making some very strange and concerning breathing sounds that we have never experience before.They answered, I briefed them on the situation and told them I'd be there in 20min.When I arrived the staff got to work with their assessment of his condition and within a matter of 30-45min we were finished.Meds and home care prescribed and on our way home. They followed up a couple days later to see how Coop was doing and also received a msg from our regular vet clinic who were also brought up to speed on what transpired 2 nights ago.A friendly, clean and professional place to bring your pet esp at 3am in the morning.Thanks again & Keep up the Excellent work!!! A+++ Woof! Read Less

This is the best hospital in the world! We brought our 12 year old Bailey in a few weeks ago after our family vet referred us there for a more specific treatment of his sudden anemia. After extensive testing and hospitalization, he was diagnosed with a pretty severe auto-immune disease called IMHA. This disease is really scary, and the discharge rate for dogs is only 50%. Luckily, our boy made it home. He was in the hospital for 7 nights total, under constant care and LOVE by the 404. It was a really scary and intense time for us, and we couldn't have made it through without their wonderful staff. Dr. Walter, Dr. Percival, and all the technicians went over and above with Bailey's treatment. With multiple calls a day to report on Bailey's progress, and very informative and thorough explanations of his condition. They continue to navigate us through his recovery, and we are so grateful we brought Bailey here. Having experienced a few different pet hospitals, this is hands down the best and most professional place we've ever been! I cannot recommend them enough! Read Less

I have had to come here with my pets more times than I would like to admit. Our dog had spinal surgery and came here for rehab. The rehab center is great and it has been really helpful for our dog's recovery. There are water treadmills and swimming pool there and an obstacle course to help build up coordination and balance. Read Less

I have used this clinic as my ER clinic for the past several years. The receptionists, technicians, veterinarians, and specialists are all a joy to work with. They are very friendly, helpful, sympathetic, and most importantly competent. Both Dr. Walter's and Dr. Beck's team have been phenomenal to my girl. The only real complaint I can think of is that the wait time can be long because they have alot of patients. Aside from that, our community is very lucky to have these guys. Read Less

I would highly recommend this 24/7 veterinary emergency clinic. The staff were kind, professional and very dog-friendly (not out experience at the emergency clinic down the road). Our dog was well taken care of by vet tech Laura Perry and Dr. Levis who each took the time to explain everything in a very compassionate way. Service was swift and reasonably priced. The consultation fee was $137 and included an examination and some extra testing (QATs). We had a good feeling when in the waiting room we met a couple who drives all the way from Pickering for pet emergencies because of the amazing service here in Newmarket - now we know why! Read Less

We arrived at the clinic before 9:00am on the Sunday of the ice storm. This was the first time that we have needed to bring any of our pets in to the clinic. We were so impressed with the attention and the care that our Sunny received, as well as the assurance that was given us that he was going to be alright. When we left the clinic with our boy, a couple of hours after arriving, we felt as if a great weight had been lifted. We are so lucky to have an animal hospital like this here in Newmarket. Read Less

This place was absolutely fantastic! We brought a little cat here because she was having breathing problems. They took her to the back immediately put her on oxygen did some X-rays and came to a conclusion very quickly about her condition. Price is fair, it is pretty on par with what you would pay for your regular/normal vet. They're very friendly and care so much about your animals. When they got extremely busy new people that came in they suggested they go to the other emergency clinic down the street, sounds odd but I commend them for that because they cared so much about the animals they didn't want them waiting when they knew they couldn't get to them very fast. It's not normal to send people to your competition but they do that because they care more about animals than they seem to about money. It is also very clean, well kept, and very modern. Read Less

Our dog Lincoln has had troubles for over a year that we weren't able to solve. We were referred to Dr. Waisglass and couldn't be happier with him and his team. They answered all our questions and with their support, Lincoln is on the road to recovery! Thank you for all your kindness, I just wish you were a regular vet clinic as well as specialists and emergency!! Read Less

I had to take my 11 week old puppy here as my cat scratched her eye. The staff here are fantastic. My puppy is still here and the vets and staff are taking very good care of her. The Dr.s call me regularly to keep me updated on her condition. I highly recommend this hospital! Read Less

Very caring people. Great follow-up with our regular vet. And when we had to put one of our dogs to sleep, the people at the facility were very kind and considerate. Back again 7 months later when our remaining dog developed cancer and needed surgery. Extraordinary care! I understand why my regular vet (Oak Ridges Animal Hospital) recommends them so highly. From the reception desk to the support staff to top physicians and surgeons, it doesn't get any better than this! Wonderful people! Read Less

I went to this clinic for a second opinion to assess the condition and possible treatment of my beloved 15 yo cat. She has a thyroid problem but quite recently has also developed a presumptive feline injection site sarcoma, which was very concerning. There are no words to express the quality of care my cat and I received. All of my questions were answered along with the very detailed hand holding to make a decision on possible treatments and future implications that surpassed my expectation. Simply said this clinic is the best of the best. Highly recommend. Read Less

Best service and care ever for our beloved Kaos. One week ago today, her life took a sudden and unexpected turn. Today, thanks to the excellent care at this facility, our Kaos is making an amazing recovery. Thank you to the staff, Vet Techs, Vet Surgeon and volunteers for all you did to save Kaos.Read Less

As always things happen at the worst possible time ! Thank God for the wonderful staff here. I was able to turn up at 2.30am Christmas Eve morning, seen immediately and was advised on this plan of action for our darling pup Monty. Our family can’t thank you enough. Read Less

My husband and I brought in our dog with a torn nail and we are so thankful for the care we received! Very attentive to our dog and a special shout out to Laura, we can’t say thank you enough. With Thanks, Julie, Glenn and Tank! Read Less

Our dog tore her ACL and required surgery, and I’m so glad we took her to the 404 to see Dr Kisiel. From beginning to end the staff were so helpful and treated our girl with care and compassion. She runs and plays just like before her accident like nothing ever happened. We can’t thank you enough! Read Less

I couldn't possibly express what an amazing place this is using only text. The past week was an emotional rollercoaster for me and Oscar the Crouch, and the staff overwhelmed me with comfort through their compassionate approach to animal health care. I've been working on the road, and the constant phone calls meant so much, and went so far with easing some of the guilt that comes with being away. If you've never met an angel in real life, I suggest a visit, the halls are full with them here :) Read Less

These vets are amazing! They saved my dogs life. Yes they are expensive but the care that you are getting is unmatched by any where else. They even helped get financing and kept the bill as low as possible. We got daily phone calls not just from a tech but from the surgeÃns themselves. The staff here are knowledgeable and kind and dealt with a crying owner in such a gentle way. I would highly recommend them whenever your pet's life is in jeopardy. Thank you so much for giving me my Brody back. Read Less

The doctor and staff were great in my Angel Dean's last hours So professional, kind and understanding Much more so than my own vet where my last Dog and Dean were taken care of. Dr. Larson was wonderful and I also appreciate the heartfelt card that was sent Thank you Ingrid Lightfoot Read Less

Brought in our 4 month old puppy after we believed she was reacting to a few routine shots from earlier in the day. From my initial call to the hospital to our arrival the staff were warm and welcoming. They made me feel relived when I arrived and after checking her, reassured me that she was fine. Great overall experience. Read Less

Can't say enough about how great this hospital is. I've read some reviews about the prices being high but getting proper care for your animal is expensive. In my opinion the prices at this hospital are in line with what all high quality vet care costs. Case in point my Bulldogge Bowser tore his acl and required surgery. There's various forms of surgery but TPLO seemed to be the best bet. He's in his 12th week of recovery and doing well. Total costs around $5K including 6 rehab sessions. That does not seem unreasonable to me at all. All the staff were extremely professional and friendly and I would highly recommend this vet to anyone. Thank you for the friendly care and professional service! Read Less

My dog, Chelsea, has had three leg surgeries done by Dr. Isakow over the years, two for luxating patellas and one for a torn ACL, all have been a complete successes. He explained the procedures in detail and in a way that a layperson could understand. I knew my dog was getting the best surgeon and best care possible. I can't recommend Dr. Isakow highly enough! The rest of the staff are wonderful too. They are kind and compassionate. Everyone made us feel completely at ease and confident we were making the best choices for our Chelsea's care. The therapists who worked with us post op were also amazing. Anyone needing specialized surgery, please bring your pets here, you won't be sorry. Read Less

There are not enough words to describe my gratitude of the wise, caring, balanced and professionalism of the doctors and techs at the 404. This is a top-shelf hospital with an incredibly organized, comprehensive and competent approach to your family member's health. Love you all. Read Less

This is my second visit...first on an emergency basis and as always the care and compassion were wonderful. Although it was a better outcome than I expected and I got to bring my Hamburg home with the knowledge that he should be ok, they treated him like a king and he is feeling better and looking better and mom (me) gets a little peace of mind. Thank you. Read Less

The team did amazing with my dog Brooke! She was brought in with a blockage in her intestines from eating something she shouldn't (shocker... she's a lab lol). They were reasonable with the price considering what she needed and were very patient and helpful with my regular phone calls checking on her. I hope I never need emergency care for my pets again but I won't hesitate to go there again if needed! Read Less

Our dog ate a package of gum containing a poisonous ingredient which if not treated would destroy his liver. The vets and staff at 404 were attentive, courteous and caring. When discharged we were given a 3 page report of everything they had done during his two day visit. After he was home for a few days 404 called to inquire how our dog was doing and if they could help us in anyway just all. I would recommend them highly. Read Less

Wonderful people taking wonderful care of our family pet. Baloo is not out of the woods yet but the kindness shown by everyone here is making it a little easier to cope with. Superb premises with everything under one roof. Read Less

We arrived on Monday to the clinic with our 7 1/2 yr old very pregnant beagle x English bulldog, she had been labouring since the night before & wasn't looking good at all, there was a pup stuck, he didn't make it. After some medication and some monitoring, 3 pups (including the deceased pup) were born, unfortunately her contractions stopped. The team did another xray and saw that 8 more puppies were still in there & my precious dog was getting worse, the team did an emergency c-section, super risky for every puppy & dog involved, we were well aware of the risks & knew there was a possibility that we were only bringing 2 pups home & no mama dog. At 7:30pm Monday night miracles happened and they not only saved my mama dog but 7 of the 8 puppies as well!!! The team saved my dog & 9 beautiful, healthy puppies, all the while being super informative and exceptionally caring through the whole scary, super stressful situation! My family wants to thank these AMAZING people for everything they did for us I recommend them to everyone!Read Less

Our Lily had a sudden intestinal bleed, and as you can imagine we were so worried for her. The veterinarians and technicians took such good care of Lily, and us as well. No question was left unanswered, no concern left unaddressed. We brought Lily home today after a week of round the clock care at 404. Thank you so much to Dr. Walter, Dr. Keefe, Dr. Krizmanich and Dr. Turnquest, as well as all the technicians who had her in their care, and the reception staff who were so kind and caring. Lily received excellent care at 404. Read Less

Although, the outcome was tragic and heartbreaking, I would like to thank everyone who did their very best to make Lacey as comfortable as possible in her last moments of life. Lacey was a gorgeous dog... she was quirky, and challenging and always up to something but she was so incredibly gentle and loving.... she would literally lick you to death if you let her. She just wanted every bit of love you could possibly give her. My 11month old baby would crawl right over her and touch her nose and paws and she just adored him. In her short year and a half life, she swam at the cottage, enjoyed our pontoon boat, ran through the forest on gorgeous walks with our other dog.... she made friends with all the neighbours and gave us so much love. We are distraught without her. May her sweet soul rest in peace. Thank you 404 for making this terrible situation as easy as possible for us. Your staff were incredibly professional and supportive and respectful. We are forever grateful.Read Less

I brought my cat in, in an emergency the staff and receptionist were great.... unfortunately my poor girl didn't make it :'( I had her cremated and a paw print done (was suppose to) but was informed a few weeks later that they had a "miscommunication" so the paw print didn't get done and she was laid to rest in the wrong earn.. this breaks my heart completely! Her paw print can never be replaced. So it is something I have to live without, and know that a screw up prevented me from having that keepsake along with the wrong earn.. Read Less

Teddy still there but we know he is on good care From the reception to the nurses and doctors we are very grateful. Every mornings they have been calling us and give a report of teddy recuperation . We have been allowed to go inside and visit him with not hesitation. This hospital have the best equipments for any emergency. Not doubt they are the best . We can't wait to have teddy back at home . Read Less

I just came back with my cat after two days being in the clinic for surgery (obstruction in the intestines). If I could rate them 6 stars, I would do it without a doubt. You guys are freaking awesome! Let's start from the diagnosis. I brought my cat Monday morning (2 AM) and they took good care of him, examined him and performed tests. The x-rays didn't reveal anything clear, so I decided to bring my cat back home and monitor him (which was one of the options I was given). I was explained what could be causing my cat's discomfort, but the doctor told me to give it some time to see how my cat's condition evolved. Unfortunately, by Tuesday afternoon, my cat wasn't doing great, he was hiding, not eating and hunched up (clear signs of abdominal pain), so I called them back and urged me to bring him back to the clinic for further examination. I did as I was told, and 3 hours later, my cat was going into surgery due to a blockage in his intestine. It was not only caught on time, but accurately diagnosed. The x-rays took that day were reviewed by 2 different doctors in a matter of minutes, and they both agreed surgery was necessary and urgent. They gave me the option of having another test done, but told me it would only add to the bill given that the were almost 99% sure of what was going on with my cat. And obviously, in the interest of time for my cat's well being, the best next option was the surgery, which was communicated to me along with the risks of the surgery. This only shows professionalism at its finest, and also caring for my bud. Additionally, from the receptionists, to the technicians and the doctors, they all showed so much concern and the cared so much about my pet, I felt my cat was the only patient there, since everything was done promptly and everyone seemed to know what was going on with him. Which was a surprise, because I was there for hours and the amount of patients that come and go is tremendous. So really, if you want the best experience in difficult times, and your pet to be cared after, please bring them here. Also, there was a constant communication between the clinic and me, on the days prior to the surgery, they called me at least once a day to check on my pet, which was awesome. And after the surgery, the doctor called me twice (the surgeon himself!) to give me a status update on my cat, the possible future developments and how we should act in case any of those situations was presented. My cat wasn't eating after the surgery, so one of the possible things was to insert a feeding tube, which the doctor was trying to avoid at all costs (given the discomfort it can cause). He finally gave me the option to bring my cat back home, to discard stress as a cause of his not-eating behaviour, which I gladly accepted (since I missed him dearly) but of course, they gave me all the instructions on how to take care of him and when to bring him back to the hospital in case of emergency. The facilities are outstanding, they are even better than several clinics I've been to as human. They have procedure rooms, a rehab centre, just to mention some perks. They understand pet owners' feelings and allowed me to see my cat after surgery several times without hesitation. Even right after the surgery, I had to bring him his food, and since he wasn't ready for visits yet, one of the technicians kindly asked for my phone and took some pictures in his little cage, which was awesome! That night I was able to sleep better thanks to that. Finally, prices can be considered high, but I guess that depends on the person. I don't like to be cheap with my cat, and save some pennies which in the long run may result in even more expenses and probably more issues for my cat's health. I was always communicated the prices of the procedures, or a range in which the cost could fall, before anything was done. I don't have a lot of money, but I told them money wasn't an issue, since I just wanted my cat to be healthy. I will definitely bring him again, if there are future emergencies! Read Less

My family and I have been dealing with the 404 clinic for many years. We have dealt with every department, under many different circumstances. From emergency situations, to referrals, to surgery, to consultations, euthanasia, and rehab. You will not find better care or better people anywhere! They have saved the lives of 2 of my beloved pets and continue to help us keep then healthy. They are a very professional, compassionate, and caring group of people. I, simply, can not say enough good things about them! I would also like to mention, the following; I, personally, take 2 golden retrievers (who have "issues") to the rehab department, twice per week. We have been doing this for more than 4 years. We are always treated EXTREMELY well. The ladies who care for us are amazing!!! The dogs love it and the therapy has kept them comfortable and mobile. Thanks Drew, Brenna and Virgilia. You guys are the best! Maggie and Finn say hi. Read Less

Wonderful hospital filled with amazing and knowledgable staff. We saw Dr. Isakow and he was so kind and caring towards our beloved golden retriever. The facility is very impressive! All in all, I have nothing but positive things to say about the 404. Lucky to have this place to go too! Read Less

I took my very sick rabbit into this 'emerge' clinic at 6:30am, I had heard not great things about this place, but my rabbit was not well. Filled out the paperwork and the receptionist went to the back to talk to the technicians about seeing my bunny, I told her how I found him in the morning and he still was not 'right' and was falling over even in the carrier. She came back 10 minutes later and told me that they would not see me because he was not in "distress" (she didn't even look in the carrier), rabbits are an "exotic" and they didn't have a vet on site, just the techs, who also did not come out to speak to me. All they could do was "manage pain". My bunny wasn't in pain but was either having seizures or a stroke. They suggested I go to Links Road which specializes in "exotics" but is also at Yonge/401. They also don't open until 8am, much like other clinics in the area. Three clinics in Newmarket alone handle rabbits, but they wanted to send me downtown instead, in morning rush hour. So these Emergency clinics people sent me home without even looking inside the carrier. While I waiting for local clinics to open and hopefully fit me in to see my rabbit, he had passed away. I am so angry at this clinic for sending me away without even a first look. You cannot run an emergency clinic and only see dogs and cats. Shame on this clinic. Don't bring your animals here unless you want to punch your pet's ticket to the Rainbow Bridge. Read Less

I can't thank you all enough for the superior care you provided to Bali over the last few days. I had questions after he came home and the vet called me right back and really eased my mind. Bali is doing well and I would not hesitate to bring him or my other dog to you. Thank you thank you thank you! Read Less

I brought in my cat, due to yellowing of skin. From the moment we stepped in, their use of language was discouraging and fear mongering. they kept him there over night, and told us that it is our choice to take him the next day. The next day, I sat there for 3 hours. Finally the Dr. Kraze stepped out and started telling me how she cares for my cat, and made me feel like a horrible person. but i wasn't going to leave my poor baby for another hour there. When we got him back, he looked weak and unhappy. He had a piece of feces stuck to his fur, which I removed outside  of their office. Also, 1,400 for a simple procedure was steep!Thankfully, I took him to his own vet and he prescribed some medication, and now he is a happy camper, no thanks to 404 vet emergency. Read Less