dishonest practice, definitely the number one goal is to make a overpriced profit off the emotions of the animals owner and emotional state. Consult fee to get a over inflated quote not an assessment of the animal, but to see how much they can pull out of your wallet. Our fur baby was brought in and immediately taken into the back where we were unable to see her, the quote came out and had suggested charges on there that was not needed and they are well aware of this. Then we asked what would be the smartest choice to start with from this quote which is us reaching out to the supposed professional, and basically lead to pay for blood test under the impression this would be able to high light an area of concern even an accidental ingestion. after our first payment of $632 for a blood test that showed nothing we then paid for a $337 Urine test and Drug test. by this time we are looking at 2hrs after brining in our animal. Then we paid$ 1706 thinking it was crucial she spend the night and have fluids, but we asked to see our animal before leaving and upon seeing her she was completely fine. unfortunately we paid the $1706 in which we were told would be refunded and that it may take up to 5 weeks which is absurd. a point of sale machine would not take 5 weeks to refund. ( which also interest is added now) When they go to refund us they are saying they will only refund us $1380 because they scanned a product that they could not put back into stock. Not my problem, the product and or service was not rendered or received by us and there fore is not at our expense. which I believe is how they scam many people who struggle on a daily basis to get by and just wanted what was best for their furbabies. I have read many google reviews in which the exact thing has happened and I will be taking this further as it is fraudulent . Read Less

We brought in our cat, who was experiencing aggressive urinary pain and paid the examination fee upfront. It was midnight, so not many people were there at all. We waited close to an hour and notified the doctors that he does not behave well in medical settings (we always have to get him sedated at the vet) before they took him in. They came out ten minutes later and notified us that he was not cooperating (which, again, we had warned them about), so they could barely get a weight on him. Sedation would cost $300+, so we refused and decided to take him to the regular vet the next day, where sedation would cost ~$100. When they brought our cat back out in his cage, we noticed his blanket was gone, and a gross stench was coming from inside his cage. It smelled like he had pooped himself, so we asked about it and only then did they tell us that he did and that the blanket had some on it. They wouldn't have told us if we hadn't asked, and we would have gone home with a mysteriously soiled cage and no blanket. The doctor suggested we could buy pain medication for my cat to help him with his pain until then, so we agreed. However, they failed to tell us that they would not refund the examination fee if we purchased the medication. Doctors, technicians, and receptionists told us to return tomorrow afternoon when the manager is in for a refund since the doctor did not complete the examination. We were not available the next day, and the clinic is very far from us, so we called in a few days later, only for them to notify us that we were not eligible for a refund on the examination because we left with $50 pain medication for our cat. They told us to email the manager, but it has been almost two weeks since we emailed the manager, and we are still awaiting a response. Additionally, they refuse to let us speak with a manager over the phone whenever we call after 12pm (the specific time they told us a manager would be in). They claim the manager can only be reached through email. Bottom line: This place is a scam that exploits worried and stressed pet owners. They overcharge you, steal your money, and then avoid accountability. We still contact them every chance as we have yet to get our $200+ back from the incomplete examination. Read Less

We are so fortunate to have such a state of the art facility close to our home. Dr. Malik is an exceptional vet and we are grateful for the recent care for our cat Jax. Jax needed an echocardiogram and it was performed right in the clinic. Also, we would like to thank all of the staff for their kind and efficient care - with a special mention to Jess Vecer. Read Less