Mcleod Road Animal Clinic

Very expensive, spent hundreds of dollars and still never ended up finding what the problem was with my cat who constantly chews on his paw and has sores that flare up around his nose. Also didn't care much for the female doctor's attitude. Another time I took the cat in with urinary problems and they kept insisting he had a blockage yet his bladder was empty, spent hundreds on those tests as well. Ended up taking him to emergency clinic and it turned out to be a urinary tract infection, took the doc there 5 mins to figure that out. Would not recommend McLeod Rd Animal clinic. Read Less

So I called and made sure they had a certified avian vet. I was reassured that they do. So I called again to make the appointment and asked again to make sure was a certified avian vet. Oh yes. Yes we have a certified avian vet. Got estimates for what needed done. Get there and turns out isn't a certified avian vet. And to top it all off. They couldn't even do what needed to be done! Because they aren't certified. Have to go to Guelph Ontario. So save your time and just go there people. I took time off of work and drove from St. Catherine's. And was all for a big waste of time. And it stressed my poor bird out. Not happy with people who lie. Especially when it comes to my fids. So thanks for wasting my time and the money it cost me to drive there. Read Less

I have had cats my whole life and have taken them to vets in st.catharines fonthill and Niagara falls. I can honestly say that I have never been treated better than by dr.Christy. She explains everything to me and makes sure I know what is going on. When she recommends something it is because she cares about the well being of my cat. She is a doctor who cares about animals and does everything she can (and I can afford) to help me and my pet. Read Less

Three weeks ago, I called the animal clinic to make an appointment for my daughters dog to have her annual check up and vaccines updated. When I made the appointment, I told them we wanted the dog to have "all" of her vaccinations updated and I asked the total cost in advance because I would be paying for the fees for my daughter. On the phone they said that for a check up and the vaccines, the cost would be $150.00 plus tax. Sounded reasonable to me! We went to the appointment and there was no waiting and they took us right away. I sat in the waiting area and my daughter was in the front examination room with the doctor and her dog. The door was open and I could hear some of the conversation. He did a great job and seemed caring, however, he talked my daughter out of getting one of the vaccines and said if she needs it, she can come back. (Bordetella) We weren't quite sure why he did this but we thought he is the doctor and knows best. My daughter needs to go away for a weekend and put her dog in the kennel so when she booked the kennel she realized that the doctor had not given her dog one of the vaccines that is "mandatory" if you are going to put your dog in the kennel. This is 3 weeks since we saw the doctor.....so we booked another appointment with him and told him we need that vaccine done right away. Yesterday we went to the appointment and we were in there no longer than about 7 minutes. That was great!!!! When I went to pay the fees, my bill was $96.00 I asked why this one vaccine was so expensive and the receptionist said well, vaccines are expensive and that was the Bordetella vaccine. I paid the bill but then asked for a print out of the costs. It was then that I realized they charged me $20.00 for the Bordetella vaccine and $65.00 for another exam and tax. When I mentioned that we had just had an annual exam, they said, it doesn't really matter because anytime you come for anything you will be charged an exam fee. I challenged them on the cost of that because if the doctor had given the dog the Bordetella vaccine when we were there 3 weeks ago we wouldn't have had to come back. The receptionist went to the back and discussed it with the doctor. There were NO other people in the clinic and the doctor would NOT come out and show his face to us at all. The receptionist was back there for several minutes and when she came out, she said that all she can do is give us a $30.00 credit towards our next visit. This was TOTALLY unfair and TERRIBLE customer service. They have NO INTEGRITY at all to do this to someone! I told them I won't need my $30.00 credit for a next visit because I will NEVER be coming back!!!!! I appreciated they were nice to my daughters dog, but I don't appreciate being ripped off and being taken advantage of by someone who does it "ON PURPOSE!" They knew when we came the first time that we would be needing the Bordetella vaccine, however they talked my daughter out of it knowig she would have to come back and then they could make an extra $65.00 because of a second exam fee! I can not believe people get away with this stuff!! I have never written a review on anyone before but I felt that someone needs to speak up and let others know to be aware of this so you don't get caught off guard and end up in the same situation! Hope this helps someone! :) Read Less

Fired my good friend as a client because she went for a second opinion. She referred me to this clinic said they were amazing. Then they treat her like this because she suffers mental health issues and they just don't get it. Unbelievably unprofessional. Read Less