Buyer Beware. I found their way of charging unreasonable...although these Vets may have the skills. However, if you reference ornithology studies and/or have medical training, you will notice that t... Read More
Buyer Beware. I found their way of charging unreasonable...although these Vets may have the skills. However, if you reference ornithology studies and/or have medical training, you will notice that these Vets' knowledge is limited and on occasion inaccurate. I see NO valid reason why their fees should be higher than a Vet who specializes in dogs and cats. When the Vet recommended we admit our pet for observation, the boarding fee which they refer to as "doctor/nursing care" (cage, providing food, glancing at my pet, misc) is about $100 per day but on top of that they charge individually for med injections, feeding, fluid injections, etc which includes materials and labor. So, for example, each time they gave my pet one injection, it cost about $30, whereas an outpatient prescription supply for two weeks would cost me about $20. When they ask if you wish additional treatments, they do not ever voluntarily mention that there will be a cost... be sure to ask, "IS there an extra cost for that?"There seems to be a tremendous markup for inpatient treatments. When our pets are inpatients, because needing treatments are the fine line between the pet living or dying, we are in fact held ransom for the high costs. When the Vet prescribed a prepackaged product, just because the Vet tacked on a prescription label, the item cost over $20 for a measly few-ounces; later discovered I could buy this through an internet retailer for far less. They didn't disclose it was not a vet-exclusive product. Feels as if I have been "highway robbed". Each time my pet was ill, the Vet would require we do the Wellness Testing, which costs over $200, that there does not seem any point in having the Wellness Testing (blood analysis) done as they recommend annually. Be certain to ask for the advance prep instruction for the Wellness Testing, otherwise some test results will be inaccurate (The reception does not usually volunteer that information.)...ultimately they may charge you again to redo the test. For a one-day hospital admission involving standard treatments, one could expect to pay at least $550-600 which includes complete bloodwork. The additional initial exam by the Vet is about $100. I don't think it worth it to pay this amount for the less experienced Vet. I think the fees for a less experienced Vet should be 30% less. During the inpatient stay, there was no one to monitor my pet throughout the night; in hindsight I would prefer they offered Day Treatment programs. Even during the day, it didn't seem that they closely monitored him. It is annoying that whenever they discharge my pet, there are no aftercare instructions given as to what to be vigilant of in regards to my pet's recovery and special medication instructions/ effects. I think it more cost-effective to complete a vet tech program, which in the long run would benefit the owner as their pet ages and needs specialized care. I am terribly disappointed my pet was not kept clean while in hospital, and I also do not notice these Vets/staff washing their hands before handling my pet. Each time I boarded my pet there, they would put him back into my travel carrier without changing the dirtied paper. I'm not happy with their hygiene practices!Imo, this Clinic is not concerned if they overcharge you.. I suggest one question everything in advance and pay close attention to the invoice.. before paying be certain your pet "did" receive the services. Sometimes vet students handle our pets without our permission, but the fees are not lowered. I don't like my pet being used for teaching! It is Exploitation. Most pet owners such as myself want our pets to have access to healthcare and budget for it, but the problem IS that the cost of services is high. They are dogmatic in advising me to switch my pet to a pellet diet, but negate to mention the option of giving a whole foods diet with the proper balance of macronutrients supplemented with vitamins and minerals, it's time consuming but more pet enjoyable...whereas pellets are like fortified processed foods convenient, BUT increases their sales.It's insulting that each time I visit their clinic I spend a substantial amount, if not more, that whenever a hospital admission is required they always doubly check my payment info even tho I have been there recently. Lastly, I found these Vets difficult because of their seemingly overbearing, coercive, patronizing attitude. They gave treatments to my pet without prior discussion with me, explaining the risks, and getting my consent. I will NEVER leave my pet alone with them again. They are supposed to get specific "informed" consent before doing anything to our pets. Best to stay with your pet at all times, and if the Vet does anything that makes you uneasy, be sure to speak up for your pet. If the Vet tries to coerce or argue with you...best to LEAVE...and verify what they say.. Read Less