Vca Canada Willowdale Animal Hospital Accepting New Clients

DO NOT TAKE YOUR PET HERE! we went during the night because our dog was dry heaving and we wanted to know possible causes. Right off the bat, said it would be $2000 to full examine her!!! Didn't even full check on her at all just listened to her breathing. She made us so scared so we left her our dog overnight to monitor - costed us over 500 bucks. Took her in the morning to get a second option and they said she was healthy and none of those procedures were necessary at all. THEY WILL OVERCHARGE YOU EVEN WHEN YOUR PET IS COMPLETELY HEALTHY. Read Less

I have been bringing my dog to Willowdale since he was a puppy. Although they are more expensive then other vets in the area. They are worth every penny. I have tried several other vets in the area and all were good, but not even close to as friendly, compassionate, and professional as the vets and staff at Willowdale. If you want to bring your animal to a place that knows their stuff and takes pride in it, Willowdale is the place to go! Read Less

Dr. Mozes was professional, and great with my dog. All of us were treated with respect, and was very knowledgeable and understanding. Other staff were also helpful and kind, and offered any assistance they could. All costs were fair, especially considering it's an after-hours hospital. Many thanks. Read Less

Veterinarians and pet owners everywhere support you Willowdale. Both owners and veterinarians carry the responsibility of providing care to pets. There are 2 sides to this story and your side has not been fairly represented. Read Less

As a new pet owner, I wish I had known better than to bring my dog to this clinic. The costs were exorbitant, and my dog is healthy. Also, not only were the wait times long, but I got tired of the sales pitch that added 20 minutes to each appointment. The vet kept trying to sell me food that my dog had already had a bad reaction to (and which he should have had on file). On my last (and final) trip to this clinic, I declined the million items, medicines and foods “recommended” ---and the vet proceeded to treat me to a first class guilt trip. It was the final straw and I changed clinics. At the new clinic I get top notch care, the prices are a third of the costs, wait time is 5 minutes, and visits are to the point. The Willowdale clinic is about the bottom line--no empathy or moral compass to be found. Dr. Bloom was the worst. I wish I could have back all the time and money wasted on him. Read Less

Google: Natasha Goodman Golden Doodle. Forced her to surrender her dog after an emergency repair for a bleed from a spay surgery. Looking at previous reviews here, looks like this clinic overcharged and over treats for basic care. I will no longer go to any VCA owned clinics. Read Less

After reading reviews and seeing the news article about them on CTV News Feb 24 2018 it seems this hospital does nothing more than create fraudulent over priced bills to make a buck and does not genuinely care for the well being of the animal nor the owners of these pets! Just dispicable! Read Less

Dr. Bloom, We want to thank you for all of your attentions and interventions to be sure Harrison carried on in a fine fashion for as long as he was able to. He was a constant spark in our life. His playfulness and monkey business to the end we will never forget. I also want to take a moment to thank Dr. Jennifer Wang and Kris for their professionalism to make the past early morning visit bearable for me. I was impressed with the care they gave to be sure Harrison's comfort was paramount. We will never forget and thank you again. We will always recommend you and your clinic. Regards, Fred, Jill, and Michelle Read Less

No need to schedule an appointment because you are gonna wait from 30min to an hour anyway, even for simple things like vaccines. I have been here many times. It is always the same. The bill is high, customer service is poor, the vets are just ok. Good things? Convenience ... they are opened 24x7... but you pay a lot for that! Read Less

I've been bringing my cat to this clinic for over ten years with no issues....until today. I phoned to make an appt only to learn that my vet of almost 7 years is no longer there. Did I not deserve a phone call informing me of this? A true customer service approach would've shown me the respect of letting me know. The new vet I was assigned, Dr Belshay, entered the exam room 30 minutes late and immediately referred to my cat as the wrong gender. I should have walked out right then and there. The vet was completely misleading about the cost of the visit...the appt literally started with the vet indicating I didn't need to be there as I must have received my notification email from them in error, to a $661 bill. How does that happen? Needless to say, I did not pay the entirety of the bill and left the clinic for the first time in 10 yrs in anger. This vet showed absolutely no regard or respect for me, my budget, or my patronage. His poor judgement in choosing to lack transparency with me definitely ensured I will be shopping around for a new clinic. Read Less

I would give 2.5 stars if I could. The only good thing about this place is that they are open 24/7 and they do seem to have the latest of everything. I echo what most people are saying here about the way they gouge you. Their excuse is that people now want "human quality care" for their pets and they provide this type of care because they don't want to be sued. My cats have been seen by about 4 doctors there over the past few years and the only one I trust there is Dr. Necilou (spelling?). My cat is now sick and if I do decide to back there it will only be out of desperation. Unfortunately most of their business is based on desperate patients and there is no doubt they take advantage. It may not be the doctors' fault as they are only employees and not owners (I think). I wonder if they get a cut of what they charge? I wouldn't be surprised. Read Less

One of our twin Basset Hounds was recently treated by Dr. Rose Bloomberg for a laceration on her back. The entire Staff of this clean, modern, well-cared for Hospital/Clinic were spectacular. Our experiences were EXTREMELY POSITIVE from the moment of our initial phone call, through arrival, our Dog's treatment, discussion thereafter, and follow-up. Dr. Bloomberg was incredibly kind-hearted, empathetic, exceptionally knowledgeable (sharing her background and expertise as both Veterinarian and a Microbiologist), and she worked very quickly. We drove from Downtown Toronto specifically to the Willowdale Animal Hospital and can speak confidently, that our experiences here have been nothing but amazing and Ginger has made a 100% recovery, much faster than anticipated. Thank you so much again from all 4 of us! Read Less

I wish i could give them 0 star. I don't know how they're allowed to operate, giving false diagnosis to clients so they can profit from the random tests and medication. I had the Egyptian vet, never gave a straight answer. Said we needed to get the heartwarming tests done along with annual heart worm/flea prevention and elective/preventive coverage. In total spend $788, the results for the test came back negative. Went in for another visit as the problem didn't go away. He decides that we need to go on another medication and shelled out another $700+. Problem still didn't go away. Avoid these guys and trust the rest of the reviews on this vet clinic. They want your money, not to help your pet. Read Less

Dr. Bloom is the worst vet I've ever taken a pet to see. This guy is a crook and only cares about milking as much money out of you as he can, WITHOUT even providing you proper insight of what's going on with your pet. He kept pushing for unnecessary treatment and wouldn't discuss prices of each procedure. He kept saying the price will be in the paper work. After spending 500 dollars on blood work, he had NO new information for me regarding my pet's health. Even though he bragged about how many years experience he has and how he's seen "EVERYTHING". Ive never felt so taken advantage of, and now I have to take my pet elsewhere and spend more money. DO NOT BRING YOUR PET TO SEE DR BLOOM!!!! Read Less

DO NOT GO HERE! Our experience here was horrific! This place was horrific. Unprofessional... useless... need I say more? I happily will... Our dog had his tongue sliced with scissors while having his face groomed. We were referred here as it was almost 10pm on a Friday night. The receptionist moved with zero urgency as our dog bled from his mouth all over and was in a panic. Once we finally got him settled in an exam room they came in to tell us we had to bring him back out to be weighed. The vet finally sauntered into the exam room and before he even tried to look at him he started "googling" our regular vet to see if we could just wait and go see him in the morning... as we sat with our dog who had now been bleeding since 9pm (it was now over an hour later).. He opened his mouth, and literally freaked out. He said that the surgery to repair the problem would probably cost us $3000, and that he couldn't do anything for us, so we would have to drive out to Scarborough to the (what I now know) is the REAL emergency clinic. He said that it looked very severe. He then darted back and forth in a scramble trying to call them to "activate the emergency team". More than once he commented on how dire the situation was. He did nothing to calm or stabilize our dog, or keep us calm, or inform us about anything to do with his condition. He sent us away without any instructions or strategies to slow the bleeding on our way to the hospital. The only useful thing that happened was that as we were leaving, we asked if someone could please tell us exactly where we were supposed to go. As the vet stood looking confused and stunned, literally frozen in the waiting room staring at us, the receptionist quickly wrote down the contact info for the REAL emergency veterinary clinic. Horrible horrible place. Do not bother going here. If you have a pet emergency during off hours go straight to Toronto Emergency Veterinary Clinic in Scarborough. They were phenomenal, calm, and had us fixed up in no time! Read Less

Our visit to this vet was around 2 years ago and a visit to a different vet in the area has prompted this review. It's incredibly expensive (twice the price of our new practice on Sheppard East), we were left waiting in a room for an hour after our appointment time. They claim to specialise in pets with behaviour issues but our vet kept unnecessarily touching our cat even though we told her he's aggressive and afraid and asked her not to. He got very upset and agitated. She also seemed nonchalant and not caring. This place is 24 hours, unless it's an emergency, I wouldn't recommend it. Read Less

My review is 0 stars but no such option. I have brought my cat there with a lump behind his ear they have charged me for examination and consultation $84 after tax and could not even tell what it looks like; on the invoice haven't put the doctors name who was examining him (asian woman). I got an estimate of $1700-$2,669 when they can't tell what am I dealing with, the vet suggested putting my can to sleep for examination(blood test and urine test) because she was scared he's going to bite her. Also because his old they gave me an estimate of $200 for medication after surgery(pain killers) first of all why are we talking about surgery when she doesn't know what is behind his ear and second if he's that old and he needs pain killers after surgery, why would they try putting him to sleep twice, it is not right and too much stress on a heart for a 16 year old cat. Also The vet promised to get me second option cheaper was gone for 30 min to print in out and came back with even higher number than the first one, and I saw on computer it was suppose to be $1300. SCAMMERS they do not care about your animal at all and what is best for him, they only think how to get more money out of you. p.s. Do a favour to your pet and bring him somewhere else.!!!! Read Less

do yourself/your pet a favor and go elsewhere. I beg to differ with the positive reviews for Willowdale Animal Hospital and I will tell you why. I came here out of necessity as they are 24 hours, close to home and my cat was bleeding after going bathroom. My cat was seen by Dr. Horatiu Petrut and he is simply awful, unsympathetic and all about the $$$. He did not ask about my cats history, habits, medical past, diet, etc. He took him to the back and returned later with some pictures of my cat who was being pinned down and stressed out looking all to take pictures of something i already knew!? He was going over options, the price range varied from $800 - $2000+ a night and as he was writing quotes he kept looking at my husband and I seeing how we were reacting to his quotes, he would write the quotes based upon our expressions/reactions as we are not rich by all means so funds are limited. Dr. Horatiu Petrut was simply trying to stretch out every dollar he could get out of us. Blood work needed to be done and either they did not have enough staff or they simply are not professional, but they said my cat was "too strong" and they had to sedate him to get blood work..sedation= more money. at this point they advised i go home and they would call me accordingly...hours went by and i did not receive a call. I called and the lady at reception sounded panicked, she said my cat did not handle the first sedation well because it was hard for the vets to get a hold of him so they sedated him again and said they wont charge me for second sedation. least they could have done is call me to tell him they screwed up. the fact they had to sedate him twice to get bloodwork is absurd. Dr. Horatiu Petrut then said he may have cancer but thinks he has pancreatitis but needed to run mores tests (xrays etc) to know for sure. they were trying to keep him over night which was going to cost $2000 a night but my gut feeling was telling me to take him home when he wakes up and i am so glad i did. he came home, was drugged up, they tied his tail with some sort of bandage (annoying to take off) and gave me some antibiotics/codeine. a week went by and he was off his meds so we called Dr. Horatiu Petrut and gave him and update and he was surprised to hear my cat was doing so well and said its a good thing i brought him home. as a pet owner you need to listen to your gut feeling and not the vets advice all the time. 5-6 months have gone by and unfortunately my cat is not doing well again, so this time i took him to another 24 hour clinic called Central Toronto Veterinary Referral Clinic and found out my cat does NOT have cancer or pancreatitis , rather he simply needed to change his diet to a special Veterinary brand. basically Willowdale took my money, couldn't care less about cats (maybe they are dog ppl) and wrongfully diagnosed my cat. there are 24 hours vets that care and are more feasible so never going back to willowdale again. good riddance Dr. Petrut!! Read Less

I have been using this hospital for my two lovely puppies in last 10 years. My overall experience at Willowdale Animal Hospital is pretty good although I see some negative ratings here in Google. As any other businesses in any industry in Toronto, there are pros and cons here at the hospital as well. I'd like to let people know what those are very clearly in this review. I think it is critical to see accurate information as it's directly related to your family member. (It is not effective when you give negative ratings without any facts or stories to share) Pros: - Friendly staff / I've had good experience with all the doctors there including Mr. Bloom. They love your pet, and they also communicate with you effectively - Good environment / They try to make good atmosphere for your dogs, offer private parking lot as well - Boarding system / I feel comfortable leaving my dog there as he knows the environment and the staff there already Cons: - Schedule / I often wait more than 10-15 minutes even if I make an appointment so I show up bit late to accomodate their style now. Although it's not critical, this has to be addressed to help the owners less disturbed while visiting the hospital - Pricey / I think they're bit pricey than other hospitals. I've had experience with at 3 other vets My dog also had to go through some minor surgery at this place. First operation failed after a week, and they actually stood up and took care of the second operation without charging the full cost of the operation. The second operation was successful and my dog still has his beautiful eye. I was confident that my doctor (Dr. Bloom) could execute the operation successfully. He's very knowledgable and most importantly he loves your dog. At the end of the day, I don't really care how much I wait or pay for the service. My 1st priority is who's taking care of my dog while i'm gone and I have to feel 100% comfortable and safe to leave my dog. That's why I give 4 star (wanted to give 4.5) to this place. Read Less

My story with Willowdale Animal Hospital started in 2014 when I came with my 10 weeks old puppy. He was in a very bad shape and his head and neck started to swallow. Dr Bloom actually saved my Sunny, his diagnostic was right and he was even calling to know how our dog was doing. After that our visits to the clinic have been always the normal check ups. Recently Sunny have been a bit afraid to visit the vet but we are working on it. Our last visit was quite different, we did it at the waiting area, and Sunny behave much better. I think is very convenient to visit a clinic that offer 24 hours service, they know my dog and we always feel very welcome in there. Read Less

Horrible place. Don't bother making appointments at this place, they are not compassionate , their communication is atrocious and they keep you waiting hours even with an appointment. Even if there's an emergency they don't come to tell you and keep you waiting in the room until you ask, then make you feel bad for asking. They are more about the money and not about your pet or the experience. I've never written any reviews for anything in my life before this one and I felt I needed to because if your pet is as important as mine is to me then I'd urge you not to go here. Read Less