I like to express my gratitude to Dr. Ogilvie for his kindness, compassion and wisdom when having the very difficult task of having my beloved Rosco put down. Rosco was not a regular patient here, but was treated like he was. I am grateful that his words brought me comfort as well. Read Less

I brought my puppy in yesterday as a new client. I accidentally wrote the appointment down 15 minutes later than it was actually booked for. As I walked in to the office I was greeted with a very rude receptionist telling me that I was late. As a new client I have to say that this is not the way I expected to be greeted. I apologized and said that I thought the appointment was at 6:30 and then was again told that it was at 6:15, and quite rudely again. I was about to leave as I was embarrassed and appalled at the first impression. The mood changed when I indicated that I would go elsewhere. Then I was brought in by the veterinarian who was pleasant and thorough, but did not really discuss anything or ask me any questions. As a new puppy owner I expected a little advice. This was a new client consult, Rabies vaccination, heartworm blood tests and I had requested flea, tick and heartworm meds. All of this took only 15 minutes. I then went to the desk to pay and was RUDELY told the fee, gave payment and was handed the medication . When I asked how to administer the medication the receptionist seemed annoyed to have to tell me, even though the doctor didn't. I will be going elsewhere for my puppy's care from now on as I am SURE there is better care out there. Read Less

I love this location. Shelly Carr is amazing to deal with (even with our vet hating dog) and she is always honest and upfront with you. I have been coming here for 7 years and I wouldn't go anywhere else!! All the other vets have been great as well, but Shelly has been our go to! Read Less

Taken our new puppy there for vaccines and to be spayed and get a microchip and they were fantastic! Good prices, good people, and great communication. The stitches look great and she is as happy as can be. Would definitely recommend. Read Less

Excellent experience on my first visit. My dog is having problems eating which left me quite worried so I phoned the clinic. They got me an appointment right away. Once there everyone was very nice and friendly. The vet´s examination was very thorough and I really appreciated the time and care he took to provide me with detailed explanations of what might be going on and what should be done. Read Less

I booked my dog in for a first/last visit as we were only passing through from Alberta en route to Ireland. The clinic was very accommodating, as this was an unusual circumstance. Our previous vet history was all in Calgary, however our departure was from Toronto and when moving a dog overseas, the final paperwork needs to be completed within 5 days of him being de-wormed. The clinic was so helpful with paperwork and logistics and really put my mind at ease. Read Less

Been taking my dog here for over a year. The staff are very friendly and the prices are more affordable than my last vet. The waiting room and exam rooms are sparce but really why pay for frills? The vets have been great in diagnosing the urinary issues dog. They also encourage you to bring your animal in on random visits just to get a treat so they learn to like it there. Read Less

I am so tired of dealing with the bitchy black haired woman at the front desk. I went in to pick up a medication today and she again was in a bitchy mood. For some reason, she thinks she is a veterinarian and she knows everything. Someone needs an attitude adjustment. I will be changing vets! Read Less

I just picked up my dogs ashes today. We had to put her to sleep on December 28, 2016. This was the worst experience that I've have ever had with this clinic. I have been taking my dogs there for almost 10 years and up until this time, everything was fine. I would like to say that Laurie who works in reception is fantastic as well as Dr. Carr. They are both very caring people and it definitely shows in their work. We scheduled an appointment for our Australian Shepherd Sheba as she had a large tumour, very bad arthritis and had trouble breathing and getting up and walking. She was 14 1/2 years old and lived a very long happy life. When we brought her in for the appointment, the 2 receptionists were having a personal conversation and it took a minute or two for them to acknowledge me. Instead of bringing Sheba into the examination room right away, they made me fill in paperwork and pay while my daughter and Sheba were sitting in the waiting area. For my other dogs (2014 and 2016) we were taken into the exam room the moment we got there and payment was taken care of in the exam room. This receptionist didn't seem to care that we were very emotional and it was very uncomfortable because there were several other people in the waiting room. Once we finally got into the exam room, we waited another 10 minutes for the vet to come in. When he came in, he asked us how our day was going with a big smile. We said terrible because we were here to put Sheba to sleep. He mumbled an apology blaming it on the fact that he hadn't read the file and that the receptionist hadn't bothered to tell him. We told him that the receptionist was quite rude and unprofessional and he said that he was new there and he had heard the same complaint from several customers. At that point he left to get the sedative, again gone for about 10 minutes. He came and gave Sheba the sedation shot and then said he would be back in 10 minutes to give her the final shot. He did not return for 25 minutes after that, saying that he was the only vet on duty that day and he couldn't help being so long. Needless to say that at such an emotional time, the staff treated us and Sheba very poorly. You would think that the reception staff would be a little more understanding and empathetic towards customers feelings. Putting a pet to sleep is incredibly hard and having to deal with rude, unprofessional and untrained staff compounds the issue so much more. Whoever is in charge of this clinic should clearly pay close attention to their staff. I used to recommend this clinic to people. As mentioned earlier, Dr. Carr and Laurie are both fantastic and if it weren't for them, I would changed vets a long time ago. I am currently looking for a new vet for my dog and would never recommend this vet to anyone ever again. Read Less

We have taken our pets to Ritson for 20+ years. The staff, front line office and vets have been outstanding. They are open, honest, compassionate, and knowledgeable. Hoogers, Morgan, and Plaxton are #1. Wouldn't go anywhere else! Read Less

I can't even begin to tell you how awesome Dr. Carr is. She is so compassionate and caring. My dog went in for a dental procedure, and unfortunately ended up with more being removed than we initially thought. Doctor called me right away to let me know. The pricing was very fair for what was done. The staff there were also very friendly and professional. I am beyond impressed with this clinic!Read Less

Our pet was misdiagnosed twice by two different Vets, treated for the wrong ailment, we paid for this and our little guy is still sick. We have changed Vets in within 30 seconds the correct diagnoses was made and we couldn't be more relieved. The customer service is so bad we have warned everyone we know that they will be treated poorly if they go there. Read Less

Thank you so much to Dr. Hoobers who kept in constant contact with me while my Mowgli underwent emergency surgery to unblock a urinary tract obstruction. I am so impressed with the communication and the care that was provided. Thank you for saving Mowgli's life! Read Less

Dr Shelley Carr is a truly wonderful and compassionate veterinarian. We first came to Ritson Veterinary Clinic when our cat was suddenly ill and our regular clinic couldn't see us. Not only did Ritson fit us in, but Dr Carr was competent, sharp-witted, and was able to help our cat, while working within our financial constraints. We were so impressed with her that we never went back to our old clinic, and switched to Ritson. I credit Dr Carr with prolonging my cat's life (and quality of life) for almost 2 years longer than we thought possible. With all of our animals, she has been truly outstanding, and has given them (and us) dignity until the very end. We have seen many veterinarians in the years that we have been pet owners, and we have never been so impressed with one. She genuinely cares about animals, and is also realistic and logical- she doesn't push medications or procedures that aren't necessary. We are very thankful that we have found such a great vet, and recommend her highly. Read Less

We are new to Ritson Veterinary Clinic but so far, love Dr. Carr, she is honestly upfront and fair. We feel that the rates are fair and that you always have a choice and options. We find the front desk very friendly and helpful. Read Less

Dr Peter, Lori and Amanda are the very best. They are kind and loving. They understand how hard the decision is to put to sleep our precious pet, and how scared we are when they become ill. After all they too have pets not to mention the reason they chose this field of work. Their love of animals far surpasses the money earned. They focus on the well being of our furr babies. In all of my 35 years of dogs, cats, birds, and horses in my family, I have come across only 2 other clinics that I feel comfortable with. I have to say that animal ppl are different. They prefer the company of animals as opposed to humans. Sometimes they come across as rude or indifferent, but they aren't. These ppl are genuinely kind and loving. Their love of animals surpasses all. They focus on the care and well being of our babies. So, in closing, kudos to Ritson Vet Clinic. They are in my view the best ever. Thank you to Dr Peter, Lori and Amanda in the care of my special boy who passed away Sept 17, 2015. Our house has a huge void in it. But had it not been for them, he would have lived a much shorter life. God Bless.Read Less

I cannot put into words the disgust I feel towards Dr Peter Hoggers and the gossip girls they call staff. I've been going to this clinic ever since I got my Kitten last summer, Every time I've gone I can feel the tension in the room, the unease you feel after meeting some of those receptionists is thick. But it was always tolerable as my Cat's well being was far more important then my own opinions of other humans. That was until this week. I unfortunately came under crisis when my cat decided to eat a foreign object, I came to the clinic to make sure my cat was going to be okay, I didn't do much looking online, because I always seem to find the negative posts and panic even more. So everything was riding on what I would be told. She had her Xray, I was not asked to be shown it (I did demand to see it the next day though after her second Xray) When Dr Hoggers told me that the object was in her stomach, I proceeded to ask what to do next, what were my options. He said it could be scoped out, or surgery, which would bill me in the thousands. At this point I was panicking, I can honestly say it was hard not to break down and cry right there, I told him I don't have that kind of money, I wouldn't be able to get that kind of money from anyone. He said that I did have other options, This made me feel a bit better, till I heard what they were. He said I could Euthanize her, or give her to the Humane society. I nodded my head to show that I understood. But I knew if I said anything I would start crying, so I bit my tongue all the way home. The second I stepped through the door I collapsed into tears, I felt terrible, because of me my cat would most likely die or I'd have to give her away because I was incapable of caring for my own cat. I went back the next day, the object had moved, but I was to be told the same things over again, those were my options, and he didn't give me much choice. Again I went home upset, and I finally decided to start looking for other options, I wouldn't take this mans words as her sentence, there had to be something else I could do for her. The first thing I realize was this was a very common thing among cats, the second thing a realized, Dr Hoggers didn't tell me all he could have that would have helped her earlier on, I'm shocked he didn't tell me any of these home remedy's. This is when I realized, this Vet does not care about the animals, they care about filling their wallets. "Pay all this money, or have your pet die" It was a scare tactic that I will never fall for again. Myself and my cat have been suffering unnecessary stress for the better part of the week. It's suffice to say I will never go to this clinic again. And if You care about your pets you would take my words into consideration.Read Less

All the vets at Ritson veterinary are professionals & genuine animal lovers. Especially Dr. Hooger & Dr. Bouvier - we just loooove them! They're the only vets I would take my dogs to, and it helps that their prices are very reasonable.Both my dogs were spaded & neutered at Ritson Vet, the clinic was very thorough in what we had to do before & after their surgery. There have been many instances that these people have saved my dogs from a world of hurt. I am both a very grateful & loyal customer. Definitely coming back! Read Less

I would first like to say Dr. Hoogers is caring and knowledgeable. The prices are fair but several members of the reception staff are rude, even though I came in as a new client with a new pup and a positive attitude. Some of the staff are personable, but shouldn't they all be? They are the first to come in contact with clients! One of the technicians that cares for the animals in the back is outwardly rude in person and on the phone, so much so I am concerned that my pet may not receive the best care while having tests or procedures done. Who goes out of their way to make the worried parent of a puppy feel worse? What kind of staff insults and gossips about a client sitting 10ft away with a sick animal? Kicking someone that's already down is what that seems like. I don't need rude people making a bad situation unbearable. So far the care I've purchased is good, just uncomfortable. I would never disrespect a person that is Obviously in crisis about the health of their pet. Go Elsewhere, I am. Save yourself the trouble of being made to feel worse by people who need to be in a different profession. I can't put my pet in the care of people who have become cold and callous. I would never buy a coffee from people like them, how could I trust them with what I love most? Do not bring your animal to Dr. Carr, she is an extremely unpleasant example of a veterinarian The dark haired technician and several members of the reception staff in the clinic should be in a career that would allow them to work in solitude, they have no business working with animals (mine or yours) or the public. Lori Swindells in reception is exceptionally rude and ignorant. You will quickly realize who I'm talking about if you ever have an interaction with them. There are 3-4 vet clinics a short distance away from this clinic. This is the honest opinion of a pet owner appalled by the lack of professionalism at an animal care clinic. Shameful Read Less

My cat was sick and i was able to make an appointment on the same day. The prices were very reasonable and the vet was fantastic. She was very genuine and after examining the cat, pet him while she explained what was wrong. She didn't try to get us to buy anything we didn't need and was very honest about how much any extras we asked about cost.I would absolutely take my cat here again. Read Less

I just wanted to thank Dr. Hoogers and all the girls for the amazing care they've given our Husky, Kahlua over the years. We lost her last week and we miss her terribly. She also loved everyone there, particularly Dr. Hoogers and was probably the only dog fighting to get IN the door to see him. I know she made it hard to check her out with all the face kissing! Thank you all again for your great care. Read Less

I have been bringing my pets to the Ritson Veterinary Clinic for years. Their pricing is fair and their staff are knowledgeable and friendly. The receptionists have always been incredibly friendly and helped fit me in last minute several times during emergency situations. They show a true love for their work and our pets, no matter how big or small, are all given the same gentle treatment. I have had cats and dogs spayed and neutered successfully at this clinic with no concerns post-surgery. Dr. Carr was lovely with my Mom when we had to put her 15 year old dog down and has always been awesome with our two Goldens. Dr. Hoogers treated my guinea pig just like any other beloved member of our family. Although we no longer live locally, we happily drive the 45min. to this clinic because there is no one else we would trust our pets with. Thank you for all that you do! :)Read Less

I can't put into words the respect and gratitude I have for the staff at ritson vet clinic. We lost our girl piper at 14 months to heart disease. It was heartbreaking . Shelley, Kate, Sherie and the rest of the staff gave 110% to help and care for piper. The ongoing support , professionalism , and most of all love they had for piper was unbelievable. we hear so much negative about vet care and how expensive they can be but I can honestly say that is not the case here. We thank god for the staff at ritson vet every day for the incredible work they do! I would recommend them to everyone ! Read Less

Our family would like to express our gratitude to Dr. Peter Hoogers & staff for such excellent care provided to our beloved Holly.I'm sure she will be feeling better soon.She will be a patient for life!!!Thank you so much. Read Less