There are some serious issues regarding your Receptionist Cheryl: 1) When I called BBAH one Friday evening in a panic desperate to see if I could see a Veterinarian because my cat was really sick, Cheryl was rude to me and said, "we're not an emergency hospital! Go to Emerg!" When I tried to book an appointment for saturday morning, Cheryl immediately said, "No! We are fully booked!" without even botherin to check. But when I went very early the very next day, their saturday receptionist Alicia immediately found an opening, booked me an appointment and I was seen right away. 2) A few days later, I called BBAH in tears, desperately needing to talk to my veterinarian about my sick and dying cat. Cheryl answered the phone and she wasvery rude and refused, claiming the Veterinarian was "too busy with appointments" to bother and demanded that I provide her with "specifics"; when I told Cheryl what was wrong with my Cat, Cheryl still would not let me speak to Vet. When I asked Cheryl to leave my Veterinarian a message for him to call me back, Cheryl refused. Cheryl interfered with my Veterinarian-client relationship preventing me from communicating with my Vet about his patient , my Cat, when I desperately needed to talk to him. 3) Later that morning, I brought my 18 year old cat to BBAH to be euthanized. As I was in the exam room with my dying cat, who was sedated, that was when Cheryl the Receptionist walked straight into the exam room holding an interac bank machine in her right hand and with an arrogant attitude, demanded that I pay her. When I asked Cheryl what on earth was she doing, walking into the exam room right in the middle of my cat dying , Cheryl replied, "You Have To Pay" and handed the bank machine to me, demanding payment. I was so shocked and so disgusted, my jaw dropped to the floor. My Brother, who was there, was also shocked. We both didn't know what to do, and when I asked Cheryl, "Why? Now??? Can't we do this after?" Cheryl replied, "its for Legal Issues" and handed the interac bank machine to me. To get rid of Cheryl and to be left alone in privacy, I just went ahead and paid it. When the receipt came out of the machine, Cheryl ripped it off, handed it to me, and said, Thaaanks" and casually walked out, completely oblivious to our shock and offense. What "legal issues" would cause your receptionist to come into the exam room right in the middle of a Euthanasia appointment demanding payment? Since I agreed with and consented to the Veterinarian to proceed with the euthanasia of my cat beforehand, and the Veterinarian was well into the process of the Euthanasia procedure, there was no legal liability whatsoever on the part of the Veterinarian performing the euthanasia, nor on the part of the Hospital. YOU DO NOT UNDER ANY CIRCUMSTANCES WALK INTO THE EXAM ROOM WHEN A EUTHANASIA IS IN PROGRESS ASKING FOR MONEY. Talk about Disrespectful and Inapproppriate! The Veterinarian performing the Euthanasia did not demand payment from me before, nor during the Euthanasia, so why did Cheryl the receptionist do? The Veterinarians and Veterinary Technicians perform the medical treatments and the Client pays the hospital AFTER the treatment, NOT DURING the procedure. Cheryl waited until the Veterinarian was out of the room to do this. Do the Veterinarians at BBAH condone this conduct?. Did the office manager authorize this? is this the policy of Billings Bridge Animal Hospital, to demand payment from client's RIGHT IN THE MIDDLE OF MY BELOVED PET'S DYING WHEN I, THE CLIENT IS GRIEF STRICKEN AND IN EMOTIONAL PAIN? What did you think I was going to do? Die and Dash? As an employee of Billings Bridge Animal Hospital, Cheryl's attitude and conduct during the Euthanasia of my Cat was appalling and she displayed a callous disregard and a complete lack of respect and empathy for my grief, pain and need for privacy. You wrote a response to one client's review, Charlotte Ainsley, "....... Dealing with end-of-life issues is very emotional and I know how hard it is to go through this. We have worked hard to improve our patient care..." Well if that was truly the case, why did your receptionist Cheryl show such a shocking insensitivity and disrespect towards me, your client, who paid you thousands of dollars over the years, and whose beloved cat was dying and I was saying goodbye?. Unbelievable. Read Less

We had our first visit with Dr. Arthur today and were blown away! He was incredibly understanding and kind with our nervous cat, Luna, and was incredibly knowledgeable and helpful with us humans too! This really felt like a safe space where pets and owners are treated with the utmost respect and kindness. They let you know all your options and are not pushy in anyway which really makes for a more comfortable vet trip. We also got Luna's nails trimmed and again, the vet tech Kassandra was very sweet and gentle with her. Nails were done in no time! Thanks for the great experience! :) Read Less