I've been bringing my cats to Bytown Cat Hospital since 2010 and would not go anywhere else! Going to the vet is usually a stressful experience for my cats, so it's great that I can bring them to a cat-only clinic where there aren't any dogs to frighten them further. The support staff are friendly and very helpful, especially Erin. All the veterinarians are fantastic and clearly care about their feline patients' well-being! My cats' usual vet is Dr. Sylvie Nicholson, who is very gentle with them and always takes the time to answer my questions. In addition to vet care, Bytown Cat Hospital has a great boarding facility. I have complete trust and peace of mind that they take good care of my cats while I'm away! Thank you! Read Less

In our experiences with this cat hospital I felt completely taken advantage of!!!! Being a first time cat owner, I expected a little more honesty from the employees working there. In our first of two visits in one week, we paid an examination fee, which supposedly included a third vaccination that my kitten needed. We waited on getting her the vaccine upon the vets recommendations due to insurance because we had not activated her insurance yet, and since there was some unusual spotting in her skin that the vet said could potentially be ring worm, we wanted to search if something were to actually be wrong with her we would be covered. On our second (and finally visit at this cat hospital) we went into the examination office, got her vaccine and proceeded to the exit. On exiting the vet tells us that we will we receiving 35% off.... I was confused as to what she meant by this since we had already technically paid for her vaccine in the first visit. APPARENTLY since we made a second appointment THAT counted as a second examination (which they charge 100 dollars for). I was so frustrated and upset that the doctor nor the employees had the integrity to tell us that upon making a second appointment for the vaccination it was classified under another examination EVEN THOUGH we were there two days earlier. The doctor NOT ONCE mentioned to us that we were going to be charged another 100 dollars if we did not give her the vaccine on the first visit! I have never felt so scammed out of my money, it was not correct of them to completely take advantage of new cat owners like that by not informing us of this on the first visit. Very sad bc the staff was very friendly, great atmosphere, and the vet was very engaging and warm. HOWEVER after this, I feel as if I can no longer trust them to say things straight and instead hide details such as this from us in order to get more money out of a visit. VERY DISAPPOINTED!Read Less

My beautiful cat was taken into this surgery by my mother for a routine nail clipping. This was her first visit to the surgery. She was traumatized so badly by the failings of the vet that she peed herself and spent the night at home in a stupor. I usually cut my cats nails. She makes a lot of noise but is gentle and let's you do it. My mother was so upset by the noise she could hear coming from the back room and then the silence she was crying. The vet came out the back walked straight past my mother without acknowledgement or telling her what was happening and went into another room. The nurses pulled my mum to the side and told her my cat was in a traumatized state and the vet couldn't trim her nails. But low and behold the nurses did it without any problems. My sweet and gentle cat was put in a cone and held down so hard she peed herself. This is a complete disgrace. My cat is a rescue. She has had enough trauma in her life without a vet hurting and traumatizing her more over clipping her nails which she has done monthly. We will not be returning. I suggest others think twice before using this surgery.Read Less

If you're crazy about cats this is the place to go. All cats, all the time. My chunky little fur baby has been going there for 9yrs. I found some of the other clinics rush to get you out of the office and/or try to up sell you a bunch of crap but not here. Plus they know cats like its their job, hahThey also board cats for about $13-18/night depending what kennel you put them in. Read Less

When my 20 yr old cat had to be put down, the vet and the staff were very kind and compassionate. And now, two years later they are looking after our new addition, Mika. I highly recommend the BYTOWN CAT HOSPITAL.Read Less

The Vye family has been going to the Bytown Cat Hospital and its sister clinic, the Merivale Cat Hospital, for more than 20 years. The staff is caring, empathetic and wonderful. I would highly recommend their professional services. Thank you to these two cat hospitals for all that they have done. Read Less

We discovered Bytown in the 1990s, with a 15 year old cat who had developed kidney problems. Under their expert care and tutelage, she lived another 5 good years. Since then, through all the rescues and fosters that have travelled through our home, Bytown has been nothing less than amazing. No matter the issue, from poisonings to kitten mill rescues, not to mention our own special needs cats, they have healed injuries, saved lives and, when there was no hope at all, been there with the utmost compassion. I only wish there was such a practice for dogs! Read Less

I live about 60 km east of the BCH - the staff is genuine, so kind, competent et de plus, parlent franais !! Also: Nancy is the best cat groomer in town - my poor Yuki, a gentle and affectionate Himalayan, always requires sedation whenever he goes in for his annual grooming visit and Nancy listens to my concerns, cares for my gentle furball and works wonders every time! What I really appreciate about this place is the fact that the entire staff cares - whether it is a phone call, a yearly check-up, surgery or a food supply transaction, they take time for you and your kitty. Thank you so much - I sincerely appreciate everything you do for my kitties and I! :) xxx Read Less