Vca Canada Ottawa Veterinary Hospital

I am super impressed with the service I received on November 26th. I called at 6 as I was unsure about if it was an emergency or not, I was given amazing advice and reassurance. They had me come at 8 and my cat was in within minutes, I was called three times in my 15 minute wait and they let me go home to wait as I live close. I had two calls in the 1.5 hours he was there, very clearly explained each step before doing anything. Provided me a clear prognosis and future care needs. I was given really clear explanations and direction. Offered if we had any concerns over the next few days of med we could bring him in for a quick check no charge unless it had progressed. 4 days later and out little man is doing great. Prices was reasonable for urgent appt, scans and other tests, 2 meds and special cat food :) Read Less

I am so thankful for the friendly and helpful staff at the VCA Canada Ottawa Veterinary Hospital on Boyd. I took my dog to his regular vet this morning to remove a hard item attached to the pad of his foot. My regular vet was unsuccessful in removing the item and advised me that I needed to take him to a vet hospital as he would require anesthesia to remove the item. I phoned two other 24 hour vet hospitals in the area and neither were friendly or seemed very helpful. I contacted the vet hospital on Boyd and they were very friendly and helpful. We did not have to wait very long once we arrived at the clinic before they took our dog, Tigger. Amazingly we got a call within a few minutes advising that they were able to remove the item from his foot and we could take him home. We were also advised that since it only took a couple of minutes there would be no charge. Our family is very appreciate of the outstanding and friendly service, especially in light of the fact our regular vet was unable to assist us. Read Less

If I could give a 0 I would. We waited over 9 hours in the parking lot. We were told to wait. The service we received was incompetent and careless and the treatment our dog received almost criminal. Our dog lost movement in his back end and was in pain. The vet called us after 6 hours and stated that his unsteady back end may have been because of their slippery floors. They placed him between the doors when done. When I got to the doors he was trying to walk but kept falling over. It was heartbreaking to see. They gave me back a dog that was in pain, could't walk and now dehydrated. He was shaking with spasms in his legs and whimpered all the way home. They gave me enough pain medication for only 2 days. The next day when I called to question the medication amount they suggested I bring him back to be examined again. We took our dog to our vet and it was determined that our dog had injured his back. We now have the proper medications and course of treatment. Read Less

Dr Carol Anne Galloway saved my dog Meika’s life! Two technicians I thought were the absolute most compassionate and attentive to Meika were Sadene and Christal/Crystal Sorry but I forget her name...I am thinking Christal, anyways she has blonde straight hair and freckles. Just two of the most beautiful souls! All the staff were great, those are just the ones I felt needed special acknowledgement. Thank you to all! Kindly, Deborah Read Less

Absolutely horrible service. Zero sense of emergency. Very deceptive. I walked in with an emergency for my dog with no emergencies ahead of me and I waited nearly 3 hours to see a vet. I would never recommend this place to someone with an animal in an emergency. Read Less

STAY AWAY! GO TO YELP AND READ ABOUT THE PETS THAT OTHERS SAY HAVE DIED HERE DUE TO BAD CARE! I recently brought my cat to this vet office because he had a large soft lump appearing on his forehead. I had a terrible experience at the 900 Boyd Ave VCA vet that made me feel I MUST post a review here to warn people about this vet office's methods and in my opinion, conduct that was rude, deliberately deceptive and designed to extract as many fees as possible. I am on a low fixed income and this means I have to be very careful when it comes to vet fees. I must make the most cost effective choices to provide the best course of treatment that my limited budget can support. I explained this clearly at the outset of the visit and was assured that these priorities would be applied when deciding how to proceed. THEY DID NOT DO THIS! In fact they performed an expensive test on my cat without even telling me or getting my approval. The vet deceptively told me he needed his assistant to help him hold the cat while he examined the cat's eye. When he returned a few minutes later he had completed an expensive test on my cat without ever having notified me or asked my permission. That alone, in my opinion, indicates a breach of trust, and a level of dishonesty that I find shocking and reprehensible. For this reason alone I would say "STAY AWAY!". But there is more. The doctor prescribed antibiotic eyedrops despite the fact that he had determined there was no eye infection, but rather, this was a soft tissue infection in the flesh above his eye. When the vet provided the eye drops, I questioned why a general oral antibiotic would not be better for a flesh infection than eyedrops. He said no, the eyedrops were better. I accepted his guidance. I should not have; the eye drops did NOTHING! (when I later visited another vet, without my asking, they recommended an oral antibiotic as the proper first line of treatment). Also, only near the end of the visit when they are printing up my bill, the doctor only then mentions that another office visit IN FIVE DAYS would likely be required! That is when I realized this place had no interest in providing cost-effective solutions to someone on a limited budget but was primarily concerned with extracting maximum fees from me. After waiting five days with no improvement in my cat, I called and requested that since the cat's condition had not changed in the short five days that had passed, would they please prescribe oral antibiotics and just let me come pick them up to avoid the $125 office visit fee which I did not have and had made that clear from the beginning. This request was referred to management, and two days later they called me clearly indicating oral antibiotics would not be recommended and they would provide no further medication until I paid for another office visit (just five days from the last one and with zero change in the cat's condition!). Also, when this doctor called me, I allowed her to speak her piece without interruption until she finished. But, when I began to respond by laying out the same concerns I've mentioned in this review, she cut me off repeatedly and eventually just began speaking over me. I had to tell her I was hanging up because she would not let me speak. Another indication that something is going on at this office that renders them unable to treat people ethically or even with common courtesy. In closing, I went to another vet that charged much less for the office visit than the 900 Boyd Ave VCA location. This new vet examined my animal and provided ORAL ANTIBIOTICS! The new vet also assured me they would never perform a test on my animal without my permission because this is blatantly unethical (in my opinion, it's fraud). I would mention that the new vet provided excellent service that was geared to my resources and provided a more effective solution in a single visit and all at a cost that was 40% less than my first wasted visit to 900 Boyd Ave VCA where the priorities seemed to be more about themselves and their fees, not the clients and the animals. This review is being placed on YELP, Google reviews, Yahoo, Angie's List, Twitter and Facebook. Read Less

If you want great care, friendly staff and overall amazing service go here. I went at 3 am with my cat for possible heat stroke (turns out she did have heat stroke) and they were amazing. Even little things such as moving us to the coldest room in the place just so my cat could cool down. I PROMISE that you will be impressed going to this vet. Read Less

Wonderful staff and loving atmosphere. We brought our little rat baby to be put to sleep and they made us and our Jelly Bean feel loved and cared for. And for anybody who does not have the funds, they only charge a modest fee. Thank you ! Read Less

This by far is the best Vet Clinic I have been to. From the clerks at the front desk to the doctors service is always friendly and helpful. They truly do care about your pet. Recommend it to any who is looking for a vet. The only downside is, if you go on emergency at night they only have one Doctor and the wait time can be long. They should get a second doctor for overnights. Read Less

Amazing and caring staff! I came here in an emergency as my cat was peeing blood, He had been seen by a vet practice close to home on Friday because he was constantly peeing and didn’t do much and kept peeing. This emergency vet hospital is worth the money as I came home with about 4 meds to get him better and they are there for you 24 hours a day! Thank you so much your a life saver as my cat might have had to be on blood transfusions if he kept peeing blood!!!! Thanks a millions!! Read Less

VCA Saved my dog. The Dr was extremely caring and helpful. The veterinarian even carried my dog to the car when she was released from the hospital. They were there to answer all of my questions when my dog was being helped. GREAT place that loves animals. Read Less

Very pleased with the emergency care we received for our dog Shadow over the weekend. Dr. Swatman and the staff were very pleasant to deal with and the cost of the care wasn't out of this world for all the work they did for Shadow. Read Less

I had to euthanize my old and sick 16 year old cat yesterday. My paycheque was non existent and they did a humane euthanisa. The vet let me and my friend stay with my cat throughout the whole thing when she didn't have too. I honestly can't thank her enough. The office is also beautiful and well cleaned. Cleanest vet I've ever been to. Read Less

Absolutely amazing staff! My pet was unable to walk, his back legs were completely immobilized. I was prepared to say goodbye to my furbaby, the staff was amazing. Immediately came to help me got me a towel and I was able to lay my dog down, helped me all the way. I was in to see a very within about an hour of waiting (keep in mind it was a Sunday and about 6 people before me). When we got into see the vet he suggested a few things but didn’t want to put my baby down yet, he gave us a dosage of steroids and Now he is walking, running, jumping climbing stairs better than before. I highly highly recommend, as mentioned before it is a little pricey but I didn’t mind, without them my pooch would of had to suffer until Monday when my regular vets opened! Thank you for making my life and my pooch! Read Less

After the sad passing of our belived family member bella the other day, i can not put into words the kindness and compassion shown to us as we watched our lovely cat pass away. From the handling of paperwork and payment to the care shown in taking our cat from us when she were ready to let go... I couldn't really ask for anything more. Every vet and nurse we have dealt with there have been gentle and compassionate. I can only say thankyou to all involved. Bless you all Read Less

This is the best veterinarian office I've found in Ottawa. They are fairly pricey but are open 24/7, have extremely friendly staff, knowledgeable doctors, and is a genuine office. I recommend this practice over most others in Ottawa. Read Less

They were kind, welcoming and the service was "quality over quantity." I ask anyone to go and give them a try. Give them a call and ask them about prices. They will be upfront with you and there estimates. Read Less

Switching to this office as the service was amazing. Our poor pup snapped a toenail right to the fur. They were extremely gentle with bother she and I! Highly recommended. No emergency fees, friendly staff, and clean facilities. Read Less

Brought our puppy there at 1 in the morning after she ate an entire tray of fudge. Every vet that treated her was very nice and professional. We had follow up phone calls the next day and we were able to pick her up late the next day. Keep in mind this is over the holidays and they were very busy, but our dog was treated very well and everyone there was so nice. Thanks for treating Willow so well!! Read Less

I brought my 17 yrs old cat there, I knew after the first interaction with the staff then the doctor that I should have brought my cat there months ago when his health problems started first time, instead of to Prince Of Wales Animal Hospital. If you have a pet in any stage of their lives you should definitely consider this hospital for their care. They are there for your furry buddies 24/7. You definitely don't feel that your pet is being there is only a business transaction. Read Less

Last Thursday night, I brought my precious dog Chelsea in because she was having difficulty breathing. I'm very sad to say that she passed away while they were trying desperately to save her. The staff was very compassionate. They set up a room so that I could have my family come in and spend some time with her to say good bye. There are no words to describe the pain we are going through, but they seemed to understand. I want to thank everyone at the Ottawa Veterinary Hospital for helping us through a devastating time for my family. Read Less

Not our usual vet clinic, so cannot rate day-to-day care, but can commend the clinic for their wonderful, compassionate attention when we had to euthanize our beloved senior dog unexpectedly over the weekend. Even though they were busy, they emphasized that we could bring her in anytime. They were able to accommodate our whole family in a room to be with our dog, making it as private and un-clinical as it could be. Read Less

I had to take my dog in to be put down - she had an incurable disease and her health was on a rapid decline. The staff that the front desk were compassionate and very kind. They were very understanding of our situation and immediately took us into a room so we could speak privately. We were given the time we needed to say goodbye to our fur baby, both before and after she was put to sleep. They made an incredibly difficult time a little bit easier - I will always remember how kind they were. Read Less

These people are great, super friendly - my cat was brought in here two times and both times treated well. I would like it if they would give you some idea of what your total cost for the visit and checkup and meds would be - walked out paying about $275, which is ok, but I really would like to have known this before. Still, I give 5 stars because there job is to fix my cat and that is what they did, so you have to have some leniency here. Read Less

Like many before me, if I could rate this wonderful hospital better than 5 star I would! Completely caring and incredible staff, from front desk, to the vet to the technician. My two cats were so lovingly cared for and diagnosed without pressure for unneeded add-ons. The people working here truly love what they do and love the animals even more. They made our first visit easy and comfortable for everyone, especially my cats. Thank you, from the bottom of my heart, to the Ottawa Veterinary HospitalRead Less

I was disappointed by the other animal hospital in Ottawa which is located next to my home. I tried to bring my dog to Ottawa Veterinary Hospital then. You know what? I would like to rate them 6-star if i could do. The receptionists were friendly. First time, i met Dr. Lo and she was great. Second time, I met Dr. Wallar and he was awesome! They took time to check up my puppy from head to paws. They gave me advices and some options for me to choose what is the best for my pet and my finance. They care about animal, not money, like the other place does. I would like to say Thanks to all the staff and vets. I would recommend everyone to bring pets to this hospital. Read Less

They have helped my dog out twice now and I am so thankful to have this service available at anytime for emergency situations. My first time there was for an infected abscess that was getting out of control and the second time all they did was provide me advise on how to deal with my dog who just got skunked in the face. Since nothing is open at midnight when these things happen, i was able to drop in and purchase their skunk-off shampoo, which was a real life savor for my dog and me! Everyone there I have met genuinely cared about my dog and me and took their time explaining everything that I needed to do to treat my dog. They are awesome! Read Less