I contacted them by phone because thunder had 45 ABC fitting stuck in his mouth. I contacted pembrooke Animal Hospital to bring thunder since it was an emergency. I was refused service because I did not have a vetenarian in the hospital. I asked the female on the phone if I should watch him die and she answered sorry can not help. my husband was able to take it out after an hour. why do they call themselves an animal hospital since they are willing to see my dog die and do nothing. all this occurred in August of 2017. Read Less

i had a really bad experience with my cat tiger at the time who is not with us anymore because of it, the staff we met before the head vet was very caring but the vet himself was too blunt where he seems cold and impatience. saying there is nothing that could be done there was a tumor so huge but cant be point out on the xray, he might have cancer, saying there is no medication for to get better basically no hope just put him down like can i do so easily ... i couldn't even he told me everything of worst news. so i paid 336.00$ for one xray and to get the fluid out of his lungs which was orange-red colored just to have him for a few more days but suddenly i get call in the morning after from a kind caring sounded female vet of the day shift saying there is medication all of a sudden and she wanted to see him but it will cost me more for that and with a low end paying job where i couldnt afford large bills i had to refuse but i have. the impression that someone is lying to me greatly that my cat could of been saved he was only 13 turning 14 years old he could of had more years with us he didnt looked his age but instead he died in the morning around 7:00am 5 days after by my side. i still take it out on myself but there is nothing that can be done about it now. Read Less

The day I moved to the area my dog started to show signs of having a parasite. I called the closest vet and they were rude and suggested that I could take them to Ottawa. I asked if there was another vet and I could hear the eye rolling when they told me to call Pembroke. My dog was in the next day and the service was fantastic. She happened tp have conjunctivitis and an ear infection too, all caught by the vet. As embarrassing as it was to have a dog with all these issues that I missed while we were moving, they were very helpful and non-judgemental. They are quick to offer advice and completely respect an owners knowledge of their pet and how they have presented in the past. Since then they have been excellent at scheduling at either their main office or one of their wellness centres. And in a couple cases I have been able to get probiotics or other wellness products without having to come in for an exam because they know my dog and her history. Hands down the best veterinarian; I trust them with my dogs' lives. Read Less

Although I don't have any pets currently, I am in a weekly group with Dr. Hobart. Every week I get to hear him speak passionately about taking care of the animals that are a part of our families. He cares about animals. When we do get a puppy next year, we will be going to Dr. Hobart and the team at Pembroke animal hospital Read Less

My husband and I have been taking our Fur Babies to the PAH for over 30 years (yes we are pretty senior). The Vets and staff have always been so wonderful to us and shared our pain and happiness. We currently have 2, ten month old Scottish Terriers (yes we are nuts), and would never take them anywhere else. Our Fur Family is very important to us and they are also very important to the Vets and staff of the PAH. Thank you so much for the dedication, and professionalism you have shown over these many years. Read Less

My husband and I took our dog to see Dr Davies after hours on a weekend when she sprained her ankle over the winter. She explained things wonderfully over the phone and sent my husband and our pup home with some anti inflammatories and as she said, with a bit of rest along with the medication she felt better within a week or so. Amazing service. I'd also review VRCS, but I might be a bit biased because Mike is my father in law :) Read Less

Pembroke animal hospital as helped us out in so many ways! Our 5 year old cat was dieing from kidney failure & they stood by us the whole time while we said goodbye to our little boy. & they have helped so much with our little Yorkie an her terrible rash.. the vets are AMAZING & the staff all around are the kindest of all ! Recommend 100% !!Read Less

3years i brough my female jack Russell here, she had dislocated her leg, no broken bones, simple dislocated ankle. They're only solution as well as other vets in the valley and Ottawa, they would have amputate her entire-leg or euthanize her (750-10,000$$).....some luck on kijiji led me to Forrest Veterinary services near Sarnia Ontario, a quick phone call and a goodly search proved legit.10hr drive, $350 with medication, they had a hotel room arranged for me also......any 3 years later she perfect an running around. She did have a small cast for 6 weeks an Forrest veterinary even arranged followup visits via skype an Aylmer Animal Hospital. I did contact all the vet later on and they had no interest in how she healed, not even a limp. Read Less

My dog was euthanized and creamated this past year at Petawawa Animal Hospital. They told me that Pembroke Animal Hospital has a service every year behind the building in the garden to remember pets who were lost over the past year. I have emailed, called and asked when this service would be and have yet to get an answer. It's probably already over and I missed my chance to finally say my final goodbye to my baby Titan. Not very professional. If your going to have a Facebook page then atleast reply to inquiries. Read Less

I didn't love my experience , only because my first visit was my last with my boy Jackson . They treated him very well and couldn't have pictured him being treated any better anywhere else. Loved our ceramic paw prints and the heart felt card sent by male from dr. Knight . Will be returning with our new pup . Read Less

Dr. Simms is amazing! She was very good with my German Shepherd who does not like the vet. She is honest and very good with approaching. Mya who does not like getting her nails cut was just fine when Dr Simms did it! Staff is very nice and calls often to check up! Read Less

Today I went to PAH for the first time to have my 18 year old beagle looked at for a cough. Dr. Simms was the one who saw us and she was amazing! She listened to all my concerns and answered them with full honesty. After looking at xrays it was determined Abbey had a large mass on her heart, from there Dr.Simms talked with me about my options and together we came to the conclusion that Abbey would be best to come home with me and live out the rest of her days as the happy chunky old girl she is. I was so impressed with Dr.Simms' compassion for not only the animals, but for the owners like me who don't always get the news we were hoping for! The staff at the front were all so welcoming and sweet and made it less stressful on both Abbey and I. Thank you from the bottom of my heart to all of your staff for making a very hard situation to deal with bearable.Read Less

Thank you to all the caring staff there and to Dr. Hobart for taking such care in all three of my foster babies surgeries! They are all back to normal now!! I see now why you're the best Small Vet in town! Love Taz, Spook, and Squeek!! Read Less

My recent experience with PAH was very frustrating and disheartening. I brought in our beloved 16 year old cat who passed peacefully at home, because our 9 year old was away visiting grandparents we requested cremation with return of ashes so she could have some closure on her return. The woman who helped me when I dropped him off was lovely and compassionate. She told me it should take about 3 days or so. After 5 days I called to check up and was told he wasn't ready yet and I'd get a call. After an additional 5 days I called again, this time I felt somewhat brushed off and was just told that if I hadn't been called he wasn't ready and I should wait for a call. That was August 17th. I was out of town Aug 25th to Sept 5th and no call was received. I called September 7th and was advised that the person running the cremation centre was in an accident and the new person would check on him and call me. On September 9th I went into the hospital in person and asked for a manager to speak with, after explaining the situation, the lovely young woman at reception went into the back and came out with my cat's remains and an envelope. She explained that they had taken my phone number incorrectly so when they tried to call me they got a wrong number. I was very appreciative of her help but still wanted to speak to someone, however the manager was on a call so she took my number correctly and agreed to have someone call me. When I got home and opened the envelope I received, the certificate stated my cat had been cremated August 20th, so he had been ready to come home for two weeks at that point. I called again on September 13th and was advised the manager had left early for personal reasons and they would leave a note for her to call me. At this time, I have yet to speak to anyone other than the reception desk at PAH and I am very sad and frustrated. My daughter is struggling with the loss of her lifelong pet and not even having his remains in our possession when she returned home was difficult. We paid a substantial fee for this service and feel like this experience only added to the grief and frustration of our loss.Read Less

I had a positive experience with pembroke animal Hospital but this last experience turned me right off. I had an emergency with my rabbit. After calling them to try to get him in asap, the vet was on break and I was told I would get a call back. After 2 hours of waiting I did not receive a call back so I called them. I was then told that "oh ya the vet got back to me and she can't see him until Monday". After calling every possible animal Hospital from deep river to arnprior and finding out Ottawa was my only option. I called pembroke back begging to get him seen or at least give me some pain meds, only to be told no sorry. I even told them I would pay for an emergency visit, still no. So I took him to Bells Corner Animal Hospital (amazing place!) where we found out he was in horrible amounts of pain and had to be put down :( I called pembroke animal Hospital to cancel my appointment for Monday and after telling them I needed to cancel my appointment because i had to put my rabbit down, they said "ok thanks for calling", not even an "I'm sorry". I found that very insensitive. A part of my family died and I felt that was very unprofessional. Very unhappy with this whole interaction. It's disappointing.Read Less

very professional and reception is very friendly. they do there best to keep costs down. go see Dr Davies or Paquette. been taking my dog here for a year and a half. for vaccinations, nail clipping and once for an eye infection.Read Less

Customer service was horrible. The vet didn't care about the animals just about making money. She told me to put my cat down and stone cold about it. I brought my cat to gatineau and they saved her, never once suggested putting her down. She's happy and back to her old selfRead Less