Best veterinary care a pet owner can hope for -- kind, compassionate care, honest advice and they don't overcharge or push for unnecessary tests. I adopted a dog with multiple health issues and they were very supportive right up to the end. Read Less

I have been taking Molly Langlois to this place since she was 8 weeks old ! They are amazing the Dr and the rest of the staff Molly was really sick the 2week of Jan 2018 and within 4 days we lost her the Dr did his best to help her with pain meds X-rays blood work but Molly could not make it we had to let her go on Jan 20 2018 it was the hardest decision we had ever had to make but it was the best choice for her she would have been 4 this coming March and we loved her to dea...th and she was very spoiled we miss her like crazy but we know she is in a better place and no more pain Thank you to everyone and Whites Rd and the Westney Rd location for looking after Molly we could not have asked for better care because you gave your all to her. Today I received a letter from University of Guelph Veterinary College letting me know that the Hwy 2 Vet office made a monetary donation to OVC Pet Trust at the college in memory ofMolly I want to say a big Thank You to you all! Linda Langlois See More Read Less

Always passed around to different vets. Every visit the vet met my dog for the first time. The fact that there was no continuity in care was a little disturbing. Procedures were pushed with no relevance to what my dog was brought in for. Additionally quotes that were received from the vet were way over what we were quoted from other vets. It really feels like this office is trying to make as much money as possible. Read Less

We have been going to this clinic for about 6 years. Dr. Donovan and Dr. Birch have been very attentive and caring with our dogs. Our beloved Chow, passed away recently and the staff acknowledged and sympathized with our loss in such a kind way. These doctors are amazing, knowledgeable, good listeners, caring, and kind. Read Less

The vet we regularly visited there was friendly, caring, compassionate and excellent. Really listened. However, the front desk was a bit 'cold'. The prices are consistently high - and ultimately it's what made me choose to go elsewhere. Read Less

We've been going to this vet for over a year and i really don't know how we lasted that long. To begin, the reception were extremely rude and condescending. They were also very unforgiving especially about lates. Booking future appointments with them was so uncomfortable and we really felt as though we weren't welcome. I really honestly don't think that their reception staff had ever once smiled at us. Their prices were ridiculously high, to give an idea, after an appointment, we asked if we could get our puppy's nails trimmed. We expected below $15 which is the usual price wherever you may go ($11 at petsmart). When our puppy was returned to us 5 minutes later, we were charged $21. The vets and vet techs on staff are very friendly and explain things very well however at each visit, more time is being wasted upselling one of their services that aren't necessary to us.. like autobody scammers that claim something is wrong with your car when in reality nothing is... In conclusion, were switching vets due to rude receptionists and outrageous prices.Read Less

I have been going to this clinic since 1999 and i love the compassion Dr Paul Donavan has! For the ones who have given harsh reviews...remember one thing owning an animal is a responsibility, it is not always cheap! Just be thankful you do not have to pay for your own personal Health Care in this country! I do not have health insurance on any of my dogs but I do understand the costs involved in running a business. I put my 3 dogs wellbeing at the top of my list. Read Less

Not a great first impression. I recently adopted a puppy and was calling around to determine what vet to take her to and here's why she won't be going to White's rd Animal Hospital; untrained front desk staff, and lack of attention to animal welfare. Iv'e provided a long explanation of my experience below for those who don't mind a bit of reading. First of all, when I asked about their spay procedure instead of putting everything together they've broken up the different costs so that you think they're the cheaper option when really they cost twice as much. Furthermore, they mentioned that a lot of necessary items are option for the surgery. For example, blood work, IV, and post op meds were all optional but if you don't get those you are seriously endangering your pets life. Blood work is necessary to make sure that your pet is healthy enough for a procedure and to determine how they will respond to the anesthesia. And, just like with us, before a surgery your pet has to fast and can't drink anything the night before, so not putting them on IV fluids is down right cruel, and finding a vein in a dog is not the easiest thing, so having an IV already in place can be the difference between life and death if something goes wrong during the surgery. Finally, the person I was speaking to did not have any of the basic information that I was asking for and after being put on hold twice she needed someone explaining it to her which she then repeated to me, instead of just transferring me to that person. It was very frustrating having to wait for her to ask the other woman for each question and hearing her voice in the background adding on tidbits that the woman on the phone forgot to say. I understand everyone needs to learn but, in my opinion, you should train your employees before you have them answering your phones. Read Less

Our pets are our children and as important to us as are the human family members.I have been bringing my dogs to this wonderful caring Vet clinic since they openned. My first dog Baub for 14.5 years and now our big guy Phable for about 9 years now.Dr Birch & Dr Donavan are just fantastic as are the others that they have working at the clinic.For anyone needing a Vet, do not hesitate in taking your pet herekeep up the great service and care, and happy new years Read Less